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C
Rating: 3 out of 5
Package arrived broken for the bottles, the lip balm duo and the Macle were missing..
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 2 and 3 stars
Reset filtersP
Rating: 2 out of 5
Package not delivered on two occasions Dented bottles
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R
Rating: 2 out of 5
Wrong quantity received no follow uo
P
Rating: 2 out of 5
The store does not answer questions regarding the expiration date of its products. This is neither serious nor professional. Fortunately, other sites offer the same products...
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S
Rating: 2 out of 5
Fast delivery. But missing products in the order and no response from customer service. I am very disappointed.
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A
Rating: 2 out of 5
The products are great, but my choice of pickup point was not respected and there was no response to the two messages sent to the contact address.
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B
Rating: 3 out of 5
Completely overpriced but VERY delicious
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T
Rating: 3 out of 5
Nothing you comment on. Order progressed as one would expect.
V
Rating: 3 out of 5
Order received but incomplete. Despite several messages to customer service, the problem is still not resolved. I am disappointed and despite the quality of the products, I am not sure I will order from this site again.
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D
Rating: 2 out of 5
Very good product but I ordered a set on 27/02 and I received it today on 14/03, so I am disappointed with the shipping time which was supposed to be 24-48 hours and no commercial gesture, just told to wait because it is out of stock (written in stock on the site). Otherwise, great product.
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B
Rating: 3 out of 5
It is the quality of the products that compensates for the number of stars, but I have experienced significant delays several times compared to what is announced on the site. It is difficult to contact customer service, or is it completely absent? But having information to keep customers informed would already be a big plus.
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A
Rating: 3 out of 5
Ordered baked beans and got pork beans... no response afterwards, bottle of maple syrup is also tiny... still happy to support Canada
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O
Rating: 2 out of 5
on my last order, I am missing an item, no news for the moment
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S
Rating: 2 out of 5
Disappointed because I received a bottle of maple and raspberry rosé that was supposed to be consumed within the year (2019) or the following year, but by 2025 the product no longer has the same flavor... The bottle cost me 13.99 Euros. Despite my message on their website asking what could be done regarding this mishap, there has been no response after more than 10 days... just a 5 Euro discount via an automatic email congratulating me on my first order with a purchase suggestion: the same bottle... Too bad, I wanted to support other retailers than Amazon...
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E
Rating: 3 out of 5
Hello, I no longer understand, I have not received a QR code. My package arrived in Nice but has left again. Could you please send it to 35 Boulevard Gorbella 06100 Nice?
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D
Rating: 2 out of 5
Both cans of maple syrup were dented
D
Rating: 3 out of 5
The can of maple syrup partially emptied in the package. Invisible upon receipt, the problem appeared upon opening. The cushioning paper absorbed the syrup. The can leaked because the safety seal was not stuck.
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M
Rating: 3 out of 5
The ice cider received is not the one I ordered. I left a message on your site.
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J
Rating: 3 out of 5
Fast delivery, but the packaging between the products was very poor. As a result, the parts banged against each other during transportation and the bushings were very dented.
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E
Rating: 3 out of 5
All the soup cans arrived dented, but the rest were fine.
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J
Rating: 3 out of 5
You chose UPS as your carrier and your very fast delivery to the Point Relais was refused by the Point Relais. UPS obliged him to collect it from their warehouse, which is 80km from my home and closed on Saturdays... I finally collected my parcel elsewhere, closer to my home, but after 3 calls to the form platform. You are in no way responsible, except that you need to update your relay points. UPS does not deliver anything around Annemasse 74 . Delighted with my order which I almost returned.
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V
Rating: 3 out of 5
I'm happy with my purchase because it's a good price, but unfortunately I don't feel the taste of maple syrup enough. As a result, I'm disappointed with the product. I also had a big problem with the delivery, which wasn't delivered to the requested location and was delivered to an even different place and further away than what had been noted on the delivery tracking. In short, it was difficult to find out where my parcel was.
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H
Rating: 2 out of 5
Free delivery charge of €2.50 for every €100 spent.
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H
Rating: 3 out of 5
The choice of carrier was not great (long delivery times and one broken bottle of whisky out of 5 delivered).
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C
Rating: 3 out of 5
Very good products, long delivery
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G
Rating: 3 out of 5
I do not understand that the delivery address is not respected.
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C
Rating: 3 out of 5
The maple cookies are excellent, but the blueberry cookies have too much chocolate, which spoils the taste.
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E
Rating: 2 out of 5
Gift box received completely broken, a pity as it was for a Christmas present.
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S
Rating: 3 out of 5
I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).
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J
Rating: 3 out of 5
The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.
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C
Rating: 3 out of 5
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
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B
Rating: 3 out of 5
UPS delivery charges were not mentioned in the order.
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M
Rating: 3 out of 5
No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call
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C
Rating: 3 out of 5
The parcel arrived fine but it's a shame I didn't get any samples from the store.
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J
Rating: 2 out of 5
I placed an order on 11/29 that came with a problem, I wrote to them to inform them and to this day they still haven't responded.
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M
Rating: 2 out of 5
The products seem to be of good quality but unfortunately I didn't receive all my order and it was impossible to get a response from customer service.
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N
Rating: 2 out of 5
The pancake mix pack was punctured and therefore spilled in the parcel. And I was reimbursed for an item without being told what it was until I received the parcel, which was a surprise. Once the parcel was at the relay, no message from the store .... I received an e-mail from DPD 4 days before the parcel was returned!
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S
Rating: 2 out of 5
The order was not complete
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M
Rating: 2 out of 5
After a very laborious delivery (via UPS), the parcel arrived with damaged boxes inside. I contacted the after-sales service again with photos, but no return for over a week. The products are good, but I won't be ordering from Trésors d'Érable again... Too bad
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M
Rating: 2 out of 5
As much as I appreciate the Trésors d'érable products. Too bad that the delivery was not respected according to my order. This causes unnecessary problems.
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