Customer reviews of Les Trésors d’Érable

I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).

The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.

One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.

UPS delivery charges were not mentioned in the order.

No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call

The parcel arrived fine but it's a shame I didn't get any samples from the store.

I placed an order on 11/29 that came with a problem, I wrote to them to inform them and to this day they still haven't responded.

The products seem to be of good quality but unfortunately I didn't receive all my order and it was impossible to get a response from customer service.

The pancake mix pack was punctured and therefore spilled in the parcel. And I was reimbursed for an item without being told what it was until I received the parcel, which was a surprise. Once the parcel was at the relay, no message from the store .... I received an e-mail from DPD 4 days before the parcel was returned!

The order was not complete

After a very laborious delivery (via UPS), the parcel arrived with damaged boxes inside. I contacted the after-sales service again with photos, but no return for over a week. The products are good, but I won't be ordering from Trésors d'Érable again... Too bad

As much as I appreciate the Trésors d'érable products. Too bad that the delivery was not respected according to my order. This causes unnecessary problems.

An oversight in the preparation of my order resulting in 2 deliveries after complaint.... The first took a long time and was postponed 3 times by UPS, but the second was on time!

bonjour , pas très content car : commander un lot de 5 bouteilles et a la livraison que 4 bouteilles ,dans le colis le coffret cadeau abimé , dons réclamation aussi . donc un deuxième colis pour le manque d'uns bouteille et le coffret , a l'arrivée le coffret cadeau aussi abimé , et pas d'excuse ; et je ne pas des pots de caramel sur le site au moment de la commande , payé et plus en stock . cordialement très très déçu . cordialement

Parcel arrived safely, but a small beech tree holding the maple tree was broken.

The products are still excellent, but the gift box arrived very, very, very damaged and unusable. The cookie boxes are also damaged. What a shame!

I was not notified of the arrival of my parcel at the relay point.

Very satisfied with the products, which I have known for several years. Not satisfied with UPS delivery.

Hello, Ordered with a supposedly free delivery and a 10% discount, in fact I paid full price and paid delivery.

I ordered 2 jars of maple spread and one 2 was opened...it was sticking everywhere in the bubble wrap...

The delivery was correct, there was still maple syrup in a box and on the jars.

Order arrived in poor condition

Courier UPS Lost My package.

I sent a message and a sms and got zero response.too bad.

Order received but gift box not included. Message sent to customer service and no reply!

Purchased as a gift, to be enjoyed at Christmas. Gift box arrived unusable, damaged and unstuck. Fortunately, it came free of charge!

Order misplaced and misplaced in box. Result: 2 packages of crushed cakes.

5/5 for the products but 2/5 on receipt of the parcel 1st parcel: one item missing 2nd parcel: arrived damaged. As a result, the cookie boxes were crushed and the candle containers dented. Pity, the quality of the products is correct.

For the purchase zero problem, when you mark (box gift offered dice 60€); you invoice 5.58€ and a discount of 5.02€ for =>box gift offered dice 60€ Me I would say not offered At UPS, change of place of delivery (the 1st would have refused) and shift in the date of delivery

The box arrived ripped at the lid joint and therefore unusable.

Missing gift box

Normally there was a gift with, a pouch however absent from the package I left a message on the phone number listed on the invoice: I never had a return!!!!

I received my parcel with a product that did not conform to my order. I phoned Céline. I was told to leave a voice message or a text message, which I did as soon as I received my parcel on Monday 25. I'm waiting for a contact to rectify this error. Attached my message I received my order AXKTXHOGU but in the LTEOO16 I have a wild blueberry jam when I should have hard candy maple syrup Can you tell me how to regularize this package discovery? thank you.

Ordered on 08 November 2024: 2 x 1.89l clamato juice 2 x old fashioned baked beans 2 x maple syrup baked beans 10 x powdered pouting sauce mix 4 x 500g poutine cheese curds We paid €18.18 for chronofresh delivery. As we qualified for free 1-3 day delivery, we were quite happy. Expecting delivery on 13th November, we received notification that a delivery from DPD would arrive on 14th November, which it did. Said delivery contained: 2 x clamato 4 x baked beans No poutine sauce mix and no cheese curds. After contacting Les Trésors d'Èrable customer service, we were told that the missing items would arrive on the 15th November. They didn't. So we called again and were told that the items would definitely be delivered on the Saturday 16th November, before noon. They weren't. We called chronofresh only to find they don't deliver on Saturdays. The 'frozen' items eventually arrived at approx. 15:00 18th November. Strangely, the box contained: 4 x 500g cheese curds (defrosted) 10 x powdered poutine mix (soggy and unusable) The usable items were great. The rest not so much. Once bitten, twice shy, as they say. Unfortunately for us, never again.

Quality products, but transport packaging needs to be reviewed for the maple water cartons, as 3 of them have cracked pouring tops, resulting in a slight loss of liquid in the carton and damaged products.

Very satisfied with the products, the parcel arrived well packed. I would have put 5 ⭐️ Unfortunately the gift box was missing and I was charged for it.

Error on cake order. Maple ordered and blueberry delivered. I don't like it.

Fast shipping but one paid item was missing. Contacted several times by email to resolve the issue but never received a response.

No problems with the products, but with the delivery: UPS never came to my house even though it was requested - I had to go to a relay point.

big problems with the delivery of the parcel by UPS, the place of delivery had changed, but I was not warned, very bad UPS customer service, it took 5 calls before someone told me where my parcel was. I also contacted erable customer service to ask for help, I got no answer.