Customer reviews of Les Trésors d’Érable

the syrup is very good, but of the 6 jugs we received, one was badly closed and the syrup leaked everywhere. The jugs were full of granulated sugar and had to be washed. First time I've used jugs... I usually use iron tins.....

I ordered 2 packs of 5 cans of maple syrup. I only received one pack at first. I had to ask twice to receive the second pack. The delivery for the first pack did not take place on the day announced, I was informed in the middle of the day after having been monopolized at the apartment all morning. In conclusion, a lot of trouble for a very simple order and, incidentally, no apology from trésors d'Érable.

Parcel arrived but with one product missing.

Hello, as mentioned in the two emails sent to this company for which I am waiting for a reply, the parcel was not complete.

This is the first time I've been completely dissatisfied. The contents of the package were covered in flour (one of the three packages was open at the top. All the items were therefore sprinkled with flour. I don't understand why the packaging is so poorly designed.

Late shipping. Items put in my box without care (1 item damaged and others rather limited). Items within the best-before date (BBD)... and a customer service department supposedly available 7/7 and providing a rapid response... which in fact doesn't reply to messages left on orders! In short! First order not very engaging to renew my confidence ...

Order arrived very quickly... bison pâté made in Haute Saône, France...sold for typical Canadian product.... disappointed by this product...

When I placed my order I had a code for a 10 euro discount. The code didn't work. My daughter tried the next day but the code still didn't work. So I ordered without the 10 euro discount.

The products are perfect, identical to what can be found in Canada. However, customer service is not up to scratch.

I'm glad I had trouble ordering from your site, but now you'll remember me.

I'm still waiting for my order placed on July 3rd, today is the 20th. My parcel got lost and came back to sender. It should have left on July 16th but I've had no news apart from a final message sent on the 19th. I think it's mainly the UPS driver's fault, but I still haven't heard anything.

Very bad communication with the seller. Following a damaged parcel, several emails to inform the seller and no reply. I had to block payment to get a single return email offering me a choice of returning the parcel or taking photos to return only the damaged products. After my reply, no confirmation email or information, or explanations, or even apologies. No information on parcel dispatch, tracking number etc. .... In short, we didn't know if the parcel had left or not and when it was due to be delivered. No voucher, no commercial gesture for the inconvenience. In short, we pay and that's all we're good for, so we don't talk about it! The politeness either no response to emails . thank you .

The cardboard briks with mapl water mapl3 were flattened under the weight of mapl syroup bottle of 1 liter and mapl spread. Please take this into consideration please.

I paid for a gift box that I did not even receive, disappointed my order was offered without even gift .. and no refund or gesture for what I paid and not received disappointment after the products ordered nothing to say very good

Dear I received my cans of maple sirop all 5 damaged. This is because they were not packed separately in the box. I informed you of this. However, I did not receive any response. Too bad! Regards Sabine

The order was not delivered to the relay point chosen at the time of purchase and was delayed by 2 days. In addition, the packaging of the liquoreux was damaged.

My order has still not been delivered in full

Too sweet

Hello, the DPD driver didn't take the trouble to deliver the parcel to my home as planned but dropped it off at a relay point (of his choice). The problem was reported by e-mail to Les Trésors d'Érable, who replied that they would pass on the information to DPD. In view of the amount spent on their site, a commercial gesture would have been appreciated.

The package arrived way too late

Not 100% satisfied because 2 items were missing (I sent you an unanswered e-mail about this).

Very good product to recommend

The products are good, but I had ordered 3 cans of maple syrup, in the package there were 2. I sent an email complaint, and to date no response. It's a shame, but I won't be ordering again.

Did not receive my promised discount (10%)

order not complete, email sent.

Good evening Request for delivery to my home parcel left at the relay point. The driver didn't even wait for me to arrive while I was in my yard. Best regards

Order RAS. Very well packed. BUT LAMENTABLE DELIVERY. parcel dropped off at another relay than the one initially chosen without any information. It took me more than 1 hour to find my parcel.

The truth is that I was looking for cranberry juice without added sugar and I was a little surprised when I tasted the drink, as it contains sugar.

Product not very qualitative, references ( ex, poutine ...) too bad it generates shipping costs for a potential other order.

Change of delivery address without notifying me, I contacted Les trésors d'érable, the person was supposed to see what she could do, but never contacted again, not very serious, so I was forced to go to the other address to get my package.

I am disappointed it was a Valentine's Day gift I had asked for a gift wrap with a message that I did not get even if I was refunded the result is the same

Cool

Good products, but prices are too high

No news following a request to send me the stolen goods. I see I'm not the only one. To see if the merchandise was put in the package. 🤔. I've ordered elsewhere several times and no worries

Parcel received torn with a large hole open, fortunately the bottle was well wrapped in bubble wrap...and still in the box...

For the products nothing to say, but the delivery by UPS is scandalous to say the least: 1st delivery at home the deliveryman arrives without notice, 2nd delivery to a point relay no news of the package and as I was worried I went to the point relay who had the package for 3 days.

I am disappointed because on the bag of snacks there is no picture of moose (like on the site). My grandson will like it a lot less and I never got the message to tell me that the package had arrived.

My package was missing 2 products

I ordered a box of 25 tea bags as a gift and received 2 boxes of 12! I can't offer this!

Amber syrup is not good. Does not taste like real maple syrup.