Customer reviews of Les Trésors d’Érable

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Nathalie B.

Rating: 2 out of 5

Published on 03/01/2024 à 13h25 following a purchase from 20/12/2023

Incomplete order, but payment in full. No news of missing items

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Lindsay G.

Rating: 3 out of 5

Published on 29/12/2023 à 05h59 following a purchase from 14/12/2023

I would have liked to receive an email proposing an alternative to the item missing from my order, otherwise nothing to complain about.

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Béatrice D.

Rating: 3 out of 5

Published on 28/12/2023 à 17h02 following a purchase from 16/12/2023

The package delivered by UPS was stuck in a locker for which I didn't have the code. I had to call UPS and they finally called back for the code.

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Thierry B.

Rating: 3 out of 5

Published on 27/12/2023 à 09h01 following a purchase from 14/12/2023

Some missing products have been replaced by others. Another indicated as "to be refunded" on the delivery note but still nothing. Customer service that doesn't respond to messages. First and last order for me, even though I ordered over €130 worth of goods.

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David N.

Rating: 3 out of 5

Published on 24/12/2023 à 07h58 following a purchase from 13/12/2023

Parcel announced by ups in 2 working days, for christmas, it is missed, it will be delivered in 1 week!!!!

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SABRINA R.

Rating: 2 out of 5

Published on 23/12/2023 à 11h59 following a purchase from 10/12/2023

The shipping was great, but the products arrived with a really short expiration date (1 week). I purchased 1 kg of peanut butter on December 19, and when it arrived, I realized that I should have consumed it by December 29....

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Anne Marie M.

Rating: 2 out of 5

Published on 22/12/2023 à 22h12 following a purchase from 06/12/2023

I haven't received a word back yet about the way my order got here this time. I sent photos of the inside of the box.

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Élodie D.

Rating: 3 out of 5

Published on 22/12/2023 à 17h57 following a purchase from 10/12/2023

Product conforms, having said that a product was out of stock and should have been reimbursed, I'm still waiting ... fortunately this one is only 5euros but that doesn't prevent anything.

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Michelle G.

Rating: 3 out of 5

Published on 21/12/2023 à 17h15 following a purchase from 09/12/2023

Yes for the order but no for the UPS delivery which indicates a delivery date the day before with no time slot and on the 2nd visit sends the parcel to a relay point 11km from my home!

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Pierre K.

Rating: 3 out of 5

Published on 21/12/2023 à 09h48 following a purchase from 10/12/2023

The products are of good quality but when I received them I didn't receive my entire order. Of course, I didn't receive the gifts linked to the original amount either, and there was no commercial gesture even after a complaint. In short, very disappointed even if what I did not receive is reimbursed.... (I would like to point out that I was informed of the missing items on receipt and not on dispatch)

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emilie L.

Rating: 3 out of 5

Published on 19/12/2023 à 18h24 following a purchase from 08/12/2023

The products were very well packaged and received fairly quickly. I am happy with my purchases. However I was missing an item (gift box charged 6 €) A message was made a week ago directly on the mailbox of their website to request the refund. I haven't heard back yet. Maybe they're overwhelmed with the holidays coming up, which I can understand. I hope to hear back from them.

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Benjamin C.

Rating: 3 out of 5

Published on 19/12/2023 à 15h53 following a purchase from 04/12/2023

There was an item missing from the delivery package, I'm waiting for it to be sent back to me, everything else is OK.

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Jeannine L.

Rating: 3 out of 5

Published on 18/12/2023 à 23h40 following a purchase from 03/12/2023

Non-respect of the requested delivery location, the drop-off points for these parcels are overwhelmed and have little space, so you have to go to the ups warehouse, which is hard to find and difficult to access, and not near your home. Disappointed by this delivery. I will not repeat the experience.

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Valérie P.

Rating: 3 out of 5

Published on 18/12/2023 à 10h40 following a purchase from 07/12/2023

My order is missing an item; I'm waiting to receive it before giving a positive or negative opinion.

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Thomas P.

Rating: 3 out of 5

Published on 17/12/2023 à 09h11 following a purchase from 05/12/2023

I ordered 2 bottles and only received one. The other was out of stock, so I was refunded. The problem was that the product was listed as available on the website and no one contacted me to offer me a similar product or to confirm whether I still wanted to place an order. In the end, it was a surprise when I opened the parcel.

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Nicolas E.

Rating: 3 out of 5

Published on 15/12/2023 à 08h38 following a purchase from 27/11/2023

After being shunted between two relay points by UPS, I finally pick up my order and discover that it's incomplete. Given that it's for a Christmas present and I've had no response from the after-sales service, I'm really disappointed... It's a shame because your products are good! (As you're not responsible for UPS delivery problems, I'll leave you 3*)

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Jana W.

Rating: 3 out of 5

Published on 14/12/2023 à 16h18 following a purchase from 04/12/2023

This bottled Icewine could have been packed better. I did receive the bottle of Icewine in one piece but the lid came off the carrier that the Icewine was in. Sincerely.

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joelle A.

Rating: 2 out of 5

Published on 14/12/2023 à 12h52 following a purchase from 01/12/2023

1 packet of pancake flour burst in the parcel! It was everywhere.

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jean-claude W.

Rating: 2 out of 5

Published on 14/12/2023 à 10h25 following a purchase from 02/12/2023

A gift was planned but all I received was an empty box.

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marine J.

Rating: 2 out of 5

Published on 10/12/2023 à 16h31 following a purchase from 21/11/2023

We are told that delivery is free, which is not true. Delivery by UPS was a disaster, the parcel arrived in a pitiful state. No reaction from les trésors d'érable customer service.

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Marjorie D.

Rating: 3 out of 5

Published on 10/12/2023 à 14h22 following a purchase from 29/11/2023

Hello happy overall with my purchase except the delivery which these badly pass received 3 bottles on 5 of which one with a glare no commercial gesture of made for the moment.

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Karine M.

Rating: 2 out of 5

Published on 08/12/2023 à 14h36 following a purchase from 26/11/2023

Disappointed by the packaging. Given the price, a box would have been nice as well as a little note in the parcel, the invoice well positioned to avoid it being completely crumpled ... as is done by other exporters.

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David S.

Rating: 2 out of 5

Published on 08/12/2023 à 07h19 following a purchase from 24/11/2023

Order arrived incomplete. No information despite 2 email reminders. I finally had to call to get just one. A priori, the rest of my order will be sent back to me, I'm waiting...

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Michelle É.

Rating: 3 out of 5

Published on 06/12/2023 à 21h47 following a purchase from 26/11/2023

This site offers Canadian products but some are excessively expensive (eg: a jam at 10 €! 250g) they are certainly very good but it does not justify the prices.

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christine B.

Rating: 2 out of 5

Published on 06/12/2023 à 06h31 following a purchase from 25/11/2023

I did not receive the correct article ordered but another which is less expensive than the price paid without any explanation. I made a complaint which has remained unanswered to this day.

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Jacques-Aurelien S.

Rating: 2 out of 5

Published on 05/12/2023 à 20h58 following a purchase from 25/11/2023

The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.

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Muriel B.

Rating: 3 out of 5

Published on 04/12/2023 à 08h19 following a purchase from 21/11/2023

there was a beer broken into a thousand pieces. the inner box containing the beers was damp. the outer box was not damp.

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Frédérique K.

Rating: 2 out of 5

Published on 02/12/2023 à 16h57 following a purchase from 13/11/2023

Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.

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Joanna D.

Rating: 3 out of 5

Published on 23/11/2023 à 15h55 following a purchase from 12/11/2023

I did receive my parcel, but it was 3 days late, which was annoying as it was a gift. I had ordered gift wrapping with a message which I paid 2€ for, but I didn't get it in my parcel...

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jean-phlilippe G.

Rating: 2 out of 5

Published on 13/11/2023 à 17h59 following a purchase from 23/10/2023

I am disappointed with the products I bought and the delivery time was very long.

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Catherine R.

Rating: 3 out of 5

Published on 13/11/2023 à 16h51 following a purchase from 02/11/2023

I ordered salted butter caramel popcorns and they were all soft. I looked at the expiration date and it was October 2023 even though I placed my order on November 02, 2023. The other products have an expiry date of MA 2024 except for the chocolate/maple syrup cakes, which have no expiration date (not yet opened).

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Chrystelle C.

Rating: 2 out of 5

Published on 11/11/2023 à 20h55 following a purchase from 26/10/2023

My package arrived with half the maple syrup refill spilled. All other products were sticky. I sent you a complaint but you never responded!

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Beatrice M.

Rating: 2 out of 5

Published on 04/11/2023 à 14h06 following a purchase from 23/10/2023

I have not received the correct items and still have no reply to my complaint.

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Alain C.

Rating: 2 out of 5

Published on 01/11/2023 à 17h25 following a purchase from 21/10/2023

I am satisfied with the delivery time but I received a product that is not what I ordered.

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Sylvie T.

Rating: 3 out of 5

Published on 25/10/2023 à 22h29 following a purchase from 14/10/2023

Hello, I have indeed received my order, with 2 disappointments, the 1st the 4 bottles of maple syrup in the shape of maple leaf which are "tiny" it is impossible for me to offer that to my friends and given the price, I should have taken the boxes, the 2nd, the batch of 5 boxes of maple leaf cookies, announced "celebration" and which are not, for the rest of my order is perfect. And what a pity that I received "no" reply from the Les Trésors d'Erable" site and so I'm going to wait a while to see if I get a reply before placing my new order.

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Melodie R.

Rating: 2 out of 5

Published on 19/10/2023 à 17h46 following a purchase from 09/10/2023

Parcel arrived with two broken items ....

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Francoise T.

Rating: 2 out of 5

Published on 14/10/2023 à 17h17 following a purchase from 02/10/2023

An expired product, reported immediately but no response from the after-sales service.

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Christine F.

Rating: 3 out of 5

Published on 08/10/2023 à 08h53 following a purchase from 22/09/2023

I was very disappointed by the maple candles, which I'd already tried and whose fragrance was great (maple and walnut scented) and which this time turned out to have a very different, sweet, unpleasant smell. I was so pleased the 1st time that this time I ordered a whole bunch... which I really regret. It's the same brand, but I suppose the fragrance must be different depending on the maples chosen... Very disappointed in any case.

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Gil L.

Rating: 2 out of 5

Published on 01/10/2023 à 17h24 following a purchase from 19/09/2023

I did receive my parcel but no news of confirmation of purchase (never received an email following online payment) and no feedback following contact via the appropriate form and therefore no response to my request after more than a week. Clearly there aren't many people in the back office... Too bad for them, I wanted to have their wholesale price to maybe start a professional contact.

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Response from Les Trésors d’Érable Published on 14/10/2023

Hallo , ja für einige Tage hatten wir ein Problem mit dem Senden und Empfangen von E-Mails. Bitte zögern Sie nicht, uns zu kontaktieren.
Mit freundlichen Grüßen

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couderc N.

Rating: 3 out of 5

Published on 18/09/2023 à 18h58 following a purchase from 08/09/2023

Very satisfied with the order excellent products too bad the delivery was a few days late

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