Customer reviews of Les Trésors d’Érable

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Fabrice P.

Rating: 2 out of 5

Published on 08/03/2024 à 10h36 following a purchase from 26/02/2024

Product not very qualitative, references ( ex, poutine ...) too bad it generates shipping costs for a potential other order.

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Tony F.

Rating: 2 out of 5

Published on 07/03/2024 à 15h48 following a purchase from 24/02/2024

Change of delivery address without notifying me, I contacted Les trésors d'érable, the person was supposed to see what she could do, but never contacted again, not very serious, so I was forced to go to the other address to get my package.

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Nathalie F.

Rating: 2 out of 5

Published on 18/02/2024 à 16h48 following a purchase from 08/02/2024

I am disappointed it was a Valentine's Day gift I had asked for a gift wrap with a message that I did not get even if I was refunded the result is the same

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Bethgnies J.

Rating: 3 out of 5

Published on 09/02/2024 à 18h15 following a purchase from 14/01/2024

Cool

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Patrick R.

Rating: 3 out of 5

Published on 08/02/2024 à 18h23 following a purchase from 29/01/2024

Good products, but prices are too high

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Sandrine P.

Rating: 2 out of 5

Published on 02/02/2024 à 07h28 following a purchase from 15/01/2024

No news following a request to send me the stolen goods. I see I'm not the only one. To see if the merchandise was put in the package. 🤔. I've ordered elsewhere several times and no worries

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Julie B.

Rating: 3 out of 5

Published on 26/01/2024 à 12h05 following a purchase from 14/01/2024

Parcel received torn with a large hole open, fortunately the bottle was well wrapped in bubble wrap...and still in the box...

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Bernard W.

Rating: 3 out of 5

Published on 21/01/2024 à 06h30 following a purchase from 10/01/2024

For the products nothing to say, but the delivery by UPS is scandalous to say the least: 1st delivery at home the deliveryman arrives without notice, 2nd delivery to a point relay no news of the package and as I was worried I went to the point relay who had the package for 3 days.

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Brigitte G.

Rating: 3 out of 5

Published on 20/01/2024 à 13h39 following a purchase from 08/01/2024

I am disappointed because on the bag of snacks there is no picture of moose (like on the site). My grandson will like it a lot less and I never got the message to tell me that the package had arrived.

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Ligoux A.

Rating: 3 out of 5

Published on 17/01/2024 à 15h08 following a purchase from 02/01/2024

My package was missing 2 products

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Laurence B.

Rating: 3 out of 5

Published on 17/01/2024 à 13h07 following a purchase from 05/01/2024

I ordered a box of 25 tea bags as a gift and received 2 boxes of 12! I can't offer this!

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David V.

Rating: 3 out of 5

Published on 05/01/2024 à 10h11 following a purchase from 17/11/2023

Amber syrup is not good. Does not taste like real maple syrup.

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Nathalie B.

Rating: 2 out of 5

Published on 03/01/2024 à 13h25 following a purchase from 20/12/2023

Incomplete order, but payment in full. No news of missing items

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Lindsay G.

Rating: 3 out of 5

Published on 29/12/2023 à 05h59 following a purchase from 14/12/2023

I would have liked to receive an email proposing an alternative to the item missing from my order, otherwise nothing to complain about.

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Béatrice D.

Rating: 3 out of 5

Published on 28/12/2023 à 17h02 following a purchase from 16/12/2023

The package delivered by UPS was stuck in a locker for which I didn't have the code. I had to call UPS and they finally called back for the code.

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Thierry B.

Rating: 3 out of 5

Published on 27/12/2023 à 09h01 following a purchase from 14/12/2023

Some missing products have been replaced by others. Another indicated as "to be refunded" on the delivery note but still nothing. Customer service that doesn't respond to messages. First and last order for me, even though I ordered over €130 worth of goods.

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David N.

Rating: 3 out of 5

Published on 24/12/2023 à 07h58 following a purchase from 13/12/2023

Parcel announced by ups in 2 working days, for christmas, it is missed, it will be delivered in 1 week!!!!

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Sabrina R.

Rating: 2 out of 5

Published on 23/12/2023 à 11h59 following a purchase from 10/12/2023

The shipping was great, but the products arrived with a really short expiration date (1 week). I purchased 1 kg of peanut butter on December 19, and when it arrived, I realized that I should have consumed it by December 29....

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Anne Marie M.

Rating: 2 out of 5

Published on 22/12/2023 à 22h12 following a purchase from 06/12/2023

I haven't received a word back yet about the way my order got here this time. I sent photos of the inside of the box.

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Élodie D.

Rating: 3 out of 5

Published on 22/12/2023 à 17h57 following a purchase from 10/12/2023

Product conforms, having said that a product was out of stock and should have been reimbursed, I'm still waiting ... fortunately this one is only 5euros but that doesn't prevent anything.

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Michelle G.

Rating: 3 out of 5

Published on 21/12/2023 à 17h15 following a purchase from 09/12/2023

Yes for the order but no for the UPS delivery which indicates a delivery date the day before with no time slot and on the 2nd visit sends the parcel to a relay point 11km from my home!

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Pierre K.

Rating: 3 out of 5

Published on 21/12/2023 à 09h48 following a purchase from 10/12/2023

The products are of good quality but when I received them I didn't receive my entire order. Of course, I didn't receive the gifts linked to the original amount either, and there was no commercial gesture even after a complaint. In short, very disappointed even if what I did not receive is reimbursed.... (I would like to point out that I was informed of the missing items on receipt and not on dispatch)

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Emilie L.

Rating: 3 out of 5

Published on 19/12/2023 à 18h24 following a purchase from 08/12/2023

The products were very well packaged and received fairly quickly. I am happy with my purchases. However I was missing an item (gift box charged 6 €) A message was made a week ago directly on the mailbox of their website to request the refund. I haven't heard back yet. Maybe they're overwhelmed with the holidays coming up, which I can understand. I hope to hear back from them.

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Benjamin C.

Rating: 3 out of 5

Published on 19/12/2023 à 15h53 following a purchase from 04/12/2023

There was an item missing from the delivery package, I'm waiting for it to be sent back to me, everything else is OK.

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Jeannine L.

Rating: 3 out of 5

Published on 18/12/2023 à 23h40 following a purchase from 03/12/2023

Non-respect of the requested delivery location, the drop-off points for these parcels are overwhelmed and have little space, so you have to go to the ups warehouse, which is hard to find and difficult to access, and not near your home. Disappointed by this delivery. I will not repeat the experience.

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Valérie P.

Rating: 3 out of 5

Published on 18/12/2023 à 10h40 following a purchase from 07/12/2023

My order is missing an item; I'm waiting to receive it before giving a positive or negative opinion.

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Thomas P.

Rating: 3 out of 5

Published on 17/12/2023 à 09h11 following a purchase from 05/12/2023

I ordered 2 bottles and only received one. The other was out of stock, so I was refunded. The problem was that the product was listed as available on the website and no one contacted me to offer me a similar product or to confirm whether I still wanted to place an order. In the end, it was a surprise when I opened the parcel.

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Nicolas E.

Rating: 3 out of 5

Published on 15/12/2023 à 08h38 following a purchase from 27/11/2023

After being shunted between two relay points by UPS, I finally pick up my order and discover that it's incomplete. Given that it's for a Christmas present and I've had no response from the after-sales service, I'm really disappointed... It's a shame because your products are good! (As you're not responsible for UPS delivery problems, I'll leave you 3*)

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Jana W.

Rating: 3 out of 5

Published on 14/12/2023 à 16h18 following a purchase from 04/12/2023

This bottled Icewine could have been packed better. I did receive the bottle of Icewine in one piece but the lid came off the carrier that the Icewine was in. Sincerely.

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Joelle A.

Rating: 2 out of 5

Published on 14/12/2023 à 12h52 following a purchase from 01/12/2023

1 packet of pancake flour burst in the parcel! It was everywhere.

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Jean-Claude W.

Rating: 2 out of 5

Published on 14/12/2023 à 10h25 following a purchase from 02/12/2023

A gift was planned but all I received was an empty box.

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Marine J.

Rating: 2 out of 5

Published on 10/12/2023 à 16h31 following a purchase from 21/11/2023

We are told that delivery is free, which is not true. Delivery by UPS was a disaster, the parcel arrived in a pitiful state. No reaction from les trésors d'érable customer service.

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Marjorie D.

Rating: 3 out of 5

Published on 10/12/2023 à 14h22 following a purchase from 29/11/2023

Hello happy overall with my purchase except the delivery which these badly pass received 3 bottles on 5 of which one with a glare no commercial gesture of made for the moment.

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Karine M.

Rating: 2 out of 5

Published on 08/12/2023 à 14h36 following a purchase from 26/11/2023

Disappointed by the packaging. Given the price, a box would have been nice as well as a little note in the parcel, the invoice well positioned to avoid it being completely crumpled ... as is done by other exporters.

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David S.

Rating: 2 out of 5

Published on 08/12/2023 à 07h19 following a purchase from 24/11/2023

Order arrived incomplete. No information despite 2 email reminders. I finally had to call to get just one. A priori, the rest of my order will be sent back to me, I'm waiting...

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Michelle É.

Rating: 3 out of 5

Published on 06/12/2023 à 21h47 following a purchase from 26/11/2023

This site offers Canadian products but some are excessively expensive (eg: a jam at 10 €! 250g) they are certainly very good but it does not justify the prices.

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Christine B.

Rating: 2 out of 5

Published on 06/12/2023 à 06h31 following a purchase from 25/11/2023

I did not receive the correct article ordered but another which is less expensive than the price paid without any explanation. I made a complaint which has remained unanswered to this day.

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Jacques-Aurelien S.

Rating: 2 out of 5

Published on 05/12/2023 à 20h58 following a purchase from 25/11/2023

The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.

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Muriel B.

Rating: 3 out of 5

Published on 04/12/2023 à 08h19 following a purchase from 21/11/2023

there was a beer broken into a thousand pieces. the inner box containing the beers was damp. the outer box was not damp.

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Frédérique K.

Rating: 2 out of 5

Published on 02/12/2023 à 16h57 following a purchase from 13/11/2023

Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.

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