Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
The products are top notch. But I didn't receive the emails concerning the arrival of the parcel... I discovered that the parcel had been waiting for me for a long time when I started to worry...
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stoecklin rapp N.
Rating: 2 out of 5
following a purchase from 16/08/2023
Before we received a little discovery gift it was nice. The no 😭😭😭😂
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georges P.
Rating: 2 out of 5
following a purchase from 13/08/2023
No respect for the delivery location, forced to take the car
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Perfumo A.
Rating: 3 out of 5
following a purchase from 09/08/2023
I purchased cookies that arrived all crumbled
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Patricia V.
Rating: 2 out of 5
following a purchase from 07/08/2023
1ere commande me manquer 2 produits dans mon colis sirops d'érable 1 au lieu de 3.et mon lot de 5 boîtes cookies date très courte 3mois seulement très déçu 😞 après réclamation reçu manquant aucun geste commercial pour cookies bientôt périmés .dommage!!!
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jean-pierre C.
Rating: 2 out of 5
following a purchase from 01/08/2023
This is the second time I have received AMBRÉ maple syrup when I ordered DORÉ syrup. Each time, the label says DORÉ goût DÉLICAT but in the box the syrup is AMBRÉ goût PRONONCÉ. We can no longer ignore the reality of this anomaly.
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Gérard G.
Rating: 2 out of 5
following a purchase from 30/07/2023
My parcel was hijacked and I was not informed of the cause.
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Francis R.
Rating: 2 out of 5
following a purchase from 29/06/2023
I had to wait a very long time after my delivery. My payment was lost. After searching and sending proof of payment, delivery was made, but much later. I didn't even receive any compensation. Big customer service 0
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Xavier H.
Rating: 3 out of 5
following a purchase from 15/07/2023
I didn't get a discount even though I ordered a parcel during the vacations. I wrote to you after your promotional e-mail but I didn't get a reply.
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Alain T.
Rating: 3 out of 5
following a purchase from 11/03/2023
Product does not correspond to the description on the order form: ordered 1 blueberry whisky sortilège...delivered 1 sortilège "wild blueberry liqueur". Please modify your description to avoid confusion. Complaint still unanswered to date....
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Uwe F.
Rating: 3 out of 5
following a purchase from 28/06/2023
The arrived products are so far ok, one bottle is missing, one can dented, one bottle partially leaked, possibly the fault of DHL, so far no feedback from Les Tresors d`Érable.
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JEAN A.
Rating: 2 out of 5
following a purchase from 28/06/2023
The parcel arrived smashed in point relay I refused it and ask you either for the refund or you send it back better packed Gls it is not of tender with the parcels
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Michelle É.
Rating: 2 out of 5
following a purchase from 08/05/2023
I ordered 3 boxes of maple cookies that the kids didn't like: I 2 asked for a return for the 2 unopened boxes of cookies and this return was never processed: I received no follow-up from this sales site "Les Trésors d'Érable" so I stopped shopping on this site and it's a shame because their range of maple water is excellent.
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Simone C.
Rating: 3 out of 5
following a purchase from 24/06/2023
The order went well, as did the delivery of the non-fresh products. On the other hand, the delivery of fresh products (€14 extra delivery) had a lot of trouble getting to my delivery address indicated on the order form. Delivered the 1st time, delivered to my home the 2nd time (wrong address given to the delivery company) even though I had asked for it at work. The person in charge of delivery was kind enough to call me to find out where he should deliver the 3rd time, which saved the goods from breaking the cold chain - phew!
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Gérard M.
Rating: 2 out of 5
following a purchase from 14/04/2023
Maple Trees are unable to ensure proper delivery by their chosen carriers.
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Frederic S.
Rating: 3 out of 5
following a purchase from 15/06/2023
Hello. The person to whom I gave the gift, in this case my father for Father's Day, did not receive it in time. Delivery was 2 days late, so 2 stars down.
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Céline G.
Rating: 3 out of 5
following a purchase from 26/05/2023
The product was as described, but I asked for a gift package which was not made and which I paid for and I had asked for the addition of a note which was not put all my displeasure.
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Michele V.
Rating: 2 out of 5
following a purchase from 07/05/2023
One week instead of the proposed 24 hours 72 hours and although I paid to be delivered to my home I was forced to go pick up at the relay point really disappointed
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Volker S.
Rating: 3 out of 5
following a purchase from 30/04/2023
Have received order only half. Other half was delivered after complaint
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Patric B.
Rating: 2 out of 5
following a purchase from 23/04/2023
Hello, disappointed with the taste, compared to the scent released the flavor of tea, instead of herbal tea and takes precedence over the taste of maple. The bags are full of dust, not pleasant to present.
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Mélissa S.
Rating: 3 out of 5
following a purchase from 15/04/2023
I ordered a box set but did not receive the glasses
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ARNAUD M.
Rating: 3 out of 5
following a purchase from 12/04/2023
Order in 2 shipments. Groceries and frozen food. I had to wait a week to receive the frozen. No information before I asked. A problem with chronopost it seems.
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Marie-claudine B.
Rating: 3 out of 5
following a purchase from 10/04/2023
Satisfied with the products but problem with the delivery. Error of relay package and no explanation.
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Chantal D.
Rating: 3 out of 5
following a purchase from 18/03/2023
Perfect
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Francis R.
Rating: 2 out of 5
following a purchase from 11/03/2023
Very good cookie but the price of delivery is too high.
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Laurence M.
Rating: 3 out of 5
following a purchase from 03/03/2023
One of the 2 boxes containing the bottles of whisky was damaged. It's a pity when you know that these are boxes that we want to offer and that the boxes are invoiced.
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Anaïs O.
Rating: 3 out of 5
following a purchase from 23/02/2023
I ordered a nice box of Sortilège cream whiskey. Visually I was supposed to receive a beautiful black bottle with a maple leaf on it. At the reception I discover a banal bottle all black without leaf, box exploded fortunately the glasses were packed separately. This box was a gift to offer, I was really disappointed, I will not recommend.
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Jean-Pierre V.
Rating: 3 out of 5
following a purchase from 31/01/2023
There was a problem of delivery from 24 to 48h, we passed to 7 days. Your products are excellent, remains the gin to taste but delivery 24 to 48h we passed to 7 days. Scalded cat fears cold water
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Fabienne B.
Rating: 3 out of 5
following a purchase from 30/01/2023
I am missing two packages of chocolate cookies not received make the package and already reported Thank you for seeing and answering me because I paid in full
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Sophie K.
Rating: 3 out of 5
following a purchase from 23/01/2023
Beautiful products that unfortunately are not readily available if you do not live in or near a major city.
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jean-pierre C.
Rating: 3 out of 5
following a purchase from 08/01/2023
Since a few months, the mention GOLDEN TASTE is no longer engraved on the box but replaced by a sticky label. Inside the syrup is BORNE with a pronounced taste that I like much less. I have the feeling to have been deceived. It is unpleasant.
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Aurore B.
Rating: 3 out of 5
following a purchase from 05/01/2023
Hello. I am quite happy with my order but I am still one to have received a batch of cookies with an expiration date so short. That is to say almost 1 month before eating the cookies. While I brought back 3 weeks ago from Canada, the same brand and they have an expiration date of several months.
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Vincent C.
Rating: 2 out of 5
following a purchase from 29/12/2022
I order on this site for a specific brand of maple syrup. Not available individually... So I order the batch of 5 which is available. And the opening of the package I have a copy of the syrup that I ordered and 4 of another brand. Commercial manipulation, hello.
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ORELIE S.
Rating: 2 out of 5
following a purchase from 20/12/2022
Big problem with the deliveryman GLS. My parcel went back to the supplier without me being informed (the supplier was not informed either!!) Great reactivity from Maple Treasures. The delivery was catastrophic, my package was not delivered to the delivery point I had chosen...I did not get my order in time for Christmas. I am very disappointed with the delivery company. If the delivery person is the same for a next order, I will think twice before ordering.
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Valérie C.
Rating: 3 out of 5
following a purchase from 15/12/2022
Always good products offered. A fast delivery. Just to note that it is a pity that the visual does not always correspond to the description, because it misleads the customer. (In other for the "blueberry paste"). It would be wise to pay attention to this to avoid any misunderstanding. E-mails remained unanswered, but the problem was solved by phone; i.e. waiting for reimbursement and reception of a new box .... for the 5 stars.
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Véronique J.
Rating: 3 out of 5
following a purchase from 10/12/2022
Problem with the delivery. The deliveryman did not find the relay package indicated in the order, so he was late and was delivered in another relay.
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Frederique C.
Rating: 3 out of 5
following a purchase from 10/12/2022
Very fast shipping. Quality product. But do not know the allergens in the products. Too bad. The family will enjoy it.
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Ronja H.
Rating: 2 out of 5
following a purchase from 06/12/2022
The products are as described, but they were not wrapped and the gift box was too small. Thus, I would not order there again.
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Rémi H.
Rating: 3 out of 5
following a purchase from 02/12/2022
Very good, very fast. But one of the ingredients ordered and paid for, was not in the package delivered. I've sent you an email and I still haven't had an answer... Thanks in advance
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FRANCOIS T.
Rating: 3 out of 5
following a purchase from 01/12/2022
package arrived partially opened, gift box damaged inside the package.bottles of beer (well protected) and gin have resisted
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