Customer reviews of Les Trésors d’Érable

9,4 /10

Based on 7 824 published reviews

5 6 753 86% 4 505 6% 3 207 3% 2 132 2% 1 227 3%

Summary of reviews

Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.

Reviews 2 and 3 stars

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Céline T.

Published on 16/12/2021 à 20h14 following a purchase from 05/12/2021

I paid extra for the gift wrap but nothing is wrapped and it's just paper bags but not gift wrap. Too bad otherwise great products

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Jean-Michel A.

Published on 16/12/2021 à 19h59 following a purchase from 05/12/2021

Too bad I found the mustard jar open

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Anne-Marie I.

Published on 10/12/2021 à 18h13 following a purchase from 27/11/2021

Very fast delivery. Everything was fine except for a metal can of maple syrup that was stuck. I decanted the contents into another container. It was not a gift, fortunately. I love the products on this site.

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Loreen M.

Published on 02/12/2021 à 21h49 following a purchase from 20/11/2021

The box of cakes was a bit damaged and the label that closed the lid was not maintained (and does not stick by the way, I put tape ^^)... For a gift, it's a bit average but it's not serious... The rest was well packaged and the delivery was fast. For the products themselves, I can't say anything! Thanks for the little gift with my products!

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Laurence D.

Published on 30/11/2021 à 11h57 following a purchase from 18/11/2021

Products received quickly except for the poutine which took more than 8 days to arrive. The shipping price is exaggerated, it is more expensive than the product. I got screwed.

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Alain D.

Published on 29/11/2021 à 18h53 following a purchase from 18/11/2021

A lot of cardboard packaging for very small products. They will be dropped at Christmas so I can't comment on the quality.

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Céline S.

Published on 29/11/2021 à 10h02 following a purchase from 16/11/2021

I put 3 stars because there was an error on my order and I have no news. I reported it on the site and on the phone but to date nothing has been resolved. The delivery was respected and the products are well packed.

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Helene B.

Published on 25/11/2021 à 18h26 following a purchase from 13/11/2021

I could not apply the promised discount, I got a coupon but I have to recommend

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Florence T.

Published on 14/11/2021 à 17h55 following a purchase from 30/10/2021

My package was incomplete when it was delivered.

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Magali J.

Published on 08/11/2021 à 17h51 following a purchase from 27/10/2021

Delivery of frozen product was catastrophic despite the price. No commercial gesture. Otherwise the quality of the products is good.

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Catherine R.

Published on 26/10/2021 à 06h43 following a purchase from 15/10/2021

The products ok arrived two boxes dented but that's nothing. Delivery late by one day. Without having been warned by mail. I had to wait a whole day to receive my order. I'm very happy with the quality of the products.

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Michele M.

Published on 13/09/2021 à 18h31 following a purchase from 03/09/2021

It's about christmas presents I'm waiting for my family's reactions

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Patrick R.

Published on 02/09/2021 à 16h56 following a purchase from 22/08/2021

Delivery system: none

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Laura J.

Published on 22/06/2021 à 15h28 following a purchase from 31/05/2021

Products conform to the order and easy delivery. Products not yet tasted

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Konrad G.

Published on 14/05/2021 à 19h20

We have already bought the maple syrup once directly in Canada (2017), then it tasted fuller and therefore better. But the product is still good and can be recommended.

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Response from Les Trésors d’Érable Published on 15/05/2021

Bonjour,
Merci pour votre commentaire.
Si vous aimez un sirop au goût plus prononcé, vous devriez choisir le sirop d'érable ambré.
Le sirop d'érable doré est plus sucré.

Xabier A.

Published on 14/05/2021 à 10h32 following a purchase from 01/05/2021

I received the order and it was on time and the pills work great.

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Monique C.

Published on 30/04/2021 à 13h03 following a purchase from 03/04/2021

Unsatisfactory order for the maple cream cakes which are not fresh (soft wafer) and not crispy like the ones I usually buy at the Christmas market.

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Armelle L.

Published on 30/04/2021 à 08h11 following a purchase from 18/03/2021

Sale delivered on time. The product delivered was not the product I ordered. The taste of the maple syrup is not as good as the one I ordered and that I know well

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Pietro B.

Published on 30/04/2021 à 07h28 following a purchase from 19/03/2021

I am very pleased with the service and the quality of the products. I have been very satisfied with the service and the quality of the products.

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