Reviews Les Jardins de la Comtesse

9.7/10
★★★★★
based on 2594 reviews published

Latest customer reviews

5 /5
★★★★★

Found the site via Google, clearly designed

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Bettina K.
purchased on 14/06/2025
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5 /5
★★★★★

Customer service super responsive and friendly. The dishes are magnificent of very beautiful quality

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Marie Lucie S.
purchased on 14/06/2025
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4 /5
★★★★☆

Item as described, unfortunately very poorly packaged, box arrived damaged and patched up by the service provider

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Gisela H.
purchased on 12/06/2025
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5 /5
★★★★★

Good choice beautiful site

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Sylvie D.
purchased on 01/06/2025
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5 /5
★★★★★

Although there is a small piece of information missing to indicate that the payment site is linked to the official site, I remain very satisfied with the customer service response that was able to reassure me and also made a commercial gesture: beyond that, very chic product and of great quality, no regrets about the entire purchase and logistics

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Hasna B.
purchased on 10/05/2025
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5 /5
★★★★★

Speed of delivery and satisfaction with the received product

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Isabelle R.
purchased on 11/06/2025
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4 /5
★★★★☆

Fairly well-made site

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Lydie T.
purchased on 04/06/2025
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5 /5
★★★★★

Immediate shipping and very kind.

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Jose M.
purchased on 09/06/2025
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5 /5
★★★★★

Well-designed site, the Champs Élysées model is unfortunately no longer available.

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Michaël G.
purchased on 06/06/2025
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5 /5
★★★★★

Perfect

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Christoph Z.
purchased on 03/06/2025
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5 /5
★★★★★

Delighted with my purchases.

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Melanie T.
purchased on 06/06/2025
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5 /5
★★★★★

Very good

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Heidi V.
purchased on 29/05/2025
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5 /5
★★★★★

I had entered my address incorrectly, but it was corrected immediately. Great customer service

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Rabiya A.
purchased on 30/05/2025
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5 /5
★★★★★

Delighted by the beauty and quality of the trays

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Fabienne R.
purchased on 11/05/2025
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5 /5
★★★★★

Ordering was straight forward, and the basket matched the description However, I didn’t know I had to pay an extra £50 to import it to the UK.

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Rachael I.
purchased on 30/05/2025
5 /5
★★★★★

Intuitive site, I quickly found what I was looking for, the customer service is very responsive, it's appreciated!

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Teddy C.
purchased on 03/06/2025
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5 /5
★★★★★

Scheduled delivery respected Products very well packaged and protected

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Sylvie S.
purchased on 25/05/2025
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1 /5
★☆☆☆☆

Order received on time, but the quality of the wicker is very mediocre: it was already cracked in several places upon receipt. An email was sent with supporting photos within 24 hours of delivery, with no response to date. It is also impossible to reach them by phone to arrange a return. Non-existent after-sales service. I strongly advise against this purchase.

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Alizé F.
purchased on 26/05/2025
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Answer from Les Jardins de la Comtesse
Hello, We thank you for taking the time to share your experience, and we are sorry to hear that the quality of your order did not meet your expectations. Your feedback is valuable to us and we are working to improve our service. We also understand your frustration regarding contact with our after-sales service and we apologize for this inconvenience. Please be assured that we take your comments very seriously. Our after-sales service will contact you as soon as possible to address your request and offer you a solution. Best regards, The team at Les Jardins de la Comtesse
5 /5
★★★★★

These plates are amazing, so beautiful. They are a birthday present for my sister and I am sure she will love them.

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Joy W.
purchased on 31/05/2025
5 /5
★★★★★

Perfect!

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Nolwenn C.
purchased on 27/05/2025
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5 /5
★★★★★

Order processed quickly and carefully.

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Caroline B.
purchased on 31/05/2025
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5 /5
★★★★★

Super pretty

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Kablankan A.
purchased on 13/05/2025
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5 /5
★★★★★

For the second time we are delighted! Fast delivery, item as described.

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Audrey G.
purchased on 22/05/2025
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Answer from Les Jardins de la Comtesse
Hello and thank you very much for your feedback! We are thrilled to hear that you are satisfied with your experience. We look forward to serving you again! Best regards, The team at Les Jardins de la Comtesse
5 /5
★★★★★

Beautiful site

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Olivier L.
purchased on 24/05/2025
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Answer from Les Jardins de la Comtesse
Hello, Thank you so much for your warm feedback! We are delighted that you like our site. Best regards, The team at Les Jardins de la Comtesse
5 /5
★★★★★

Delivery respected and very smooth site.

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Speller C.
purchased on 25/05/2025
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Answer from Les Jardins de la Comtesse
Hello and thank you very much for your review! Your satisfaction is our priority, and your positive feedback encourages us to continue improving our service. Best regards, The team at Les Jardins de la Comtesse
5 /5
★★★★★

Very fast delivery and the basket is exactly as described. Very complete and very well finished. I recommend.

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Béatrice H.
purchased on 14/05/2025
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Answer from Les Jardins de la Comtesse
Hello, We warmly thank you for your review! Your satisfaction is our priority. Best regards, The team at Les Jardins de la Comtesse.
3 /5
★★★☆☆

Promising site - disappointing product

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Alexander M.
purchased on 18/05/2025
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1 /5
★☆☆☆☆

Low quality product, plate worthy of a child's toy tea set covered in very poor qualities and the closure with magnets, what can I say, a day already ruined.

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Raphael C.
purchased on 18/05/2025
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Answer from Les Jardins de la Comtesse
Hello, We are sincerely sorry to hear that you are not satisfied with your experience with our product. This item is one of our best sellers and we have rarely received negative feedback for this product. Regarding the plates, we chose to use a lightweight material like plastic so that the accessories do not add weight to a backpack already well filled for the picnic. The same goes for the cutlery. We will make sure to share your suggestions with our team. Thank you for sharing your impressions with us. Best regards, The team at Les Jardins de la Comtesse
5 /5
★★★★★

Super fast delivery.

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Laurent H.
purchased on 20/05/2025
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Answer from Les Jardins de la Comtesse
Hello and thank you very much for your positive feedback! Best regards, The team at Les Jardins de la Comtesse
4 /5
★★★★☆

Item as described. Delivery time respected.

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Anne P.
purchased on 12/05/2025
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Answer from Les Jardins de la Comtesse
Hello, A big thank you for your positive feedback! Your feedback is valuable to us and motivates us to continue providing quality service. Best regards, The team at Les Jardins de la Comtesse
5 /5
★★★★★

Very good site for making a picnic basket gift.

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Lorraine M.
purchased on 09/05/2025
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Answer from Les Jardins de la Comtesse
Hello, A big thank you for your pleasant comment! We are delighted to hear that our site helped you find the ideal gift. Your satisfaction is our greatest reward. Best regards, The team at Les Jardins de la Comtesse
5 /5
★★★★★

Great

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Veth K.
purchased on 18/05/2025
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Answer from Les Jardins de la Comtesse
Hello, Thank you so much for your comment! We are thrilled to hear that you are satisfied with your experience on our site. Best regards, The team at Les Jardins de la Comtesse
5 /5
★★★★★

Good quality products, fast shipping.

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Constance B.
purchased on 16/05/2025
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Answer from Les Jardins de la Comtesse
Hello, We sincerely thank you for your positive feedback! We are delighted to hear that you appreciated the quality of our products. Thank you again for your trust. Best regards, The team at Les Jardins de la Comtesse
5 /5
★★★★★

Processing of the order was quick and without problems.

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Kerstin N.
purchased on 10/05/2025
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5 /5
★★★★★

The order was processed quickly and everything arrived well and securely packaged.

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Roswitha S.
purchased on 09/05/2025
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5 /5
★★★★★

Record time delivery. Quality product and very pretty.

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Francine L.
purchased on 13/05/2025
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Answer from Les Jardins de la Comtesse
Hello, We warmly thank you for your positive feedback! We are delighted to learn that you are satisfied with the quality of our products. Your satisfaction is our greatest reward. Best regards, The team at Jardins de la Comtesse
3 /5
★★★☆☆

Unable to connect to my account despite my request via chat, in short, I make purchases, never any discounts, not even free shipping, so even if your products are beautiful and the order went well, I think you could make a gesture and especially follow up on requests.

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Frederique G.
purchased on 09/05/2025
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Answer from Les Jardins de la Comtesse
Hello, Thank you for your feedback on the quality of our products. We are sorry to hear that you encountered difficulties connecting to your account. Our customer service strives to respond as best as possible and in a timely manner to various requests. Our chat is open from Monday to Friday from 9:00 AM to 6:00 PM and is closed on weekends, which may explain why we do not respond immediately. Regarding shipping costs, on our site, delivery to a relay point is free from 85 euros of purchase and home delivery is free from 120 euros of purchase. Best regards, The team at Jardins de la Comtesse
5 /5
★★★★★

Great for our hiking in the mountains!

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Yens P.
purchased on 05/05/2025
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Answer from Les Jardins de la Comtesse
Hello, Thank you so much for your positive comment! We are delighted to hear that our products helped make your hike in the mountains even more enjoyable. Your satisfaction is our greatest reward. Best regards, The team at Jardins de la Comtesse
5 /5
★★★★★

A lot of choices and quality products.

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Harvey D.
purchased on 09/05/2025
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Answer from Les Jardins de la Comtesse
Hello, We warmly thank you for your positive review! Best regards, The team at Jardins de la Comtesse
4 /5
★★★★☆

The site is pleasant and easy to navigate. The payment went smoothly. A slight regret that express delivery does not include weekends.

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Magnolia L.
purchased on 01/05/2025
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Answer from Les Jardins de la Comtesse
Hello, Thank you very much for your positive feedback regarding your experience on our site. Regarding express delivery, it is possible on weekends but only on Saturday before 1 PM for any order placed on Friday before 1 PM. Best regards, The team at Jardins de la Comtesse