★★★★★
based on 34278 reviews published
Latest neutral customer reviews
Pretty yarn but average delivery
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During my last order, I was disappointed because my knit pro needles were all twisted, really disgusting.
I am surprised I still haven't received my last order.
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The wool is very beautiful. Nothing to say. Very fast delivery. However, I would have liked to have a response to a question asked by email before my order. Despite a follow-up, no response.
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Good evening, I ordered several balls of Cupidon cotton and I had the unpleasant surprise of finding knots and cut threads. And this on several balls. I'm making a nice table runner and the knots are on a red ball and on the white one. This is not the first time, which is why I want to point it out to you. What a shame because I am subscribed to your explanations and videos of the pretty things you make.
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Good evening, As I already explained in an email, I chose delivery to MY home and paid 7.96 for this service (2 balls of yarn!!!). That was my choice. My package was delivered to my neighbor!!??... I don't find it normal to have to chase after my package for such a price!! When you pay for a service, you should get a result. I didn't get it! I paid 7.96 for nothing!.... Conclusion => I will not order anything from you again! Regards
I really like Lidia who is very professional. However, there is a lack of follow-up. I left several messages without a response. It should be in centimeters and not in stitches because we crochet more or less tightly and the result is not the same. I also received yarn with knots.
I like the tutorials in general very well explained, however I am currently making a jacket with the dolce vitæ yarn and the explanations are limited, I went to check the comments to find answers to my questions and I see that Lidia sometimes does not respond to important questions...too bad
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Oops! I haven't received my package and I hope it won't take long...
The order has not yet arrived because the delivery is postponed day by day. I am furious with the delivery by DPD
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Did not arrive on time.
I haven't received my order yet. It's very long, not satisfied
An extremely unpleasant smell emanating from the balls.
One of my skeins arrived all tangled and therefore unusable. I had to cut it to make a semblance of a skein. Moreover, I find the shipping costs very expensive, over 7 euros for an order of 16 euros, that's way too much.
2nd order without issues, but the wool from the first order had quite a few defects (of course, I noticed this a few minutes before the end). Very thin wool, ultra stiff, very ugly... For a project that I have to give as a gift, it's not great... But I have no choice as I have to give it before Christmas and I don't have time to redo this part.
My package is still not available, it has only been in Bordeaux since yesterday, for me, the delay is too long for receiving the package. It's not specifically you but the delivery.
The wool is good but it has a strong smell like mothballs. I had to leave it on the balcony for at least 24 hours outside before using it.
I cannot evaluate you because I still have not received my order after 8 days since I placed it.
The delivery in 48/72 hours is false, for example: I ordered on Wednesday 30/11, I was delivered on Monday 05/12, for me I should have been delivered on Saturday. 7.96 euros for delivery is expensive. However, I am very satisfied with my orders, the wool is superb. Lidia's tutorials are easy to follow, I made 6 different shawls without difficulty. Thank you.
Top products but the website needs improvement.
Hello the wool perfect but for my circular needles I need the plastic wire because I can't do anything too bad regards Sylvie
We did not receive the color of yarn we wanted. Disappointment!)(
Very long delivery time, I have an order in progress from November 18, not delivered to this day
The speed of shipping However, one of the products does not meet my expectations
The last ball ordered was completely tangled and I find that the colors displayed on the site do not correspond at all to reality. Otherwise, good quality yarn, the other orders I placed satisfied me. I was just unlucky this time.
The delivery people are extremely rude and during the delivery of my last order, we had a very strong argument
The transport and packaging; the wools are placed like that and the packaging is aside; it's a lack of seriousness; the threads are pulled in the skeins; I am disappointed with the packaging; and I will surely stop ordering from you because this is the second time; the first time I said nothing, it could have been a beginner but at the price of the wool, it's the least correction to have a correct shipment.
Shipping costs are too high
Improve communication and be able to reach customer service easily without being bounced from one email address to another and ultimately getting no response. My issues with the brittle Maya that deforms are not resolved at all. I love the quality of the offered threads.
Delivery, I received my package after 20 days
Satisfied with the speed of delivery as well as the prices but very disappointed with the packaging because knitting needles in an envelope get bent during shipping, it would be wiser to send in a cardboard package to avoid this inconvenience to customers