★★★★★
based on 33089 reviews published
Latest neutral customer reviews
Good evening, first of all, I would like to let you know that regarding the quality of your products, I am satisfied and I love the tutorials. However, I am very unhappy regarding the delivery. I sent you an email about this. I pay delivery fees of 5.90 euros to be delivered at home because I cannot move. However, my last three orders have ended up at a relay point by default. So I have to ask someone to go pick it up. I will end up not ordering anymore, which I would really regret. The delivery person is UPS, who are also unreachable. If you could solve this problem, it would be wonderful because I love crocheting. Thank you for reading my message.
I am absolutely not satisfied with the delivery. After a week of delay (email explaining weather problems), I just received a message saying that the delivery could not be made, so the package is available for click and collect. I didn't pay for that, I need to find the click and collect. I appreciated the quick response to my email asking for explanations about the delivery delay. This hiccup does not make me want to place new orders
Hello, my rating is only 3 stars because until now I was very satisfied with this site but it has been 15 days since I reported a problem regarding a credit appearing and that I could not transfer to the orders. To this day I am still waiting for a response.
I would have appreciated having taken a next day delivery option at 18.50 € which was not possible for you on Friday but the following Monday to have a commercial gesture worth at least 10 euros and not 5 euros because 13.50 euros of delivery fees to be delivered in J+3 as your distributor UPS does not deliver on Saturdays
Still haven't received my order
Explanation a bit too quick for beginners
Unfortunately I cannot evaluate the wool since I still have not received it!
The delivery (paid) with UPS was announced within two days but it arrived after a week!
Long delivery time and no information regarding tracking, no email or message, it's up to us to check the site.
Improve customer service
The wool is very good... The transport is very long.. The package is prepared but stays too long on site before being handed over to the carrier..
Delivery with UPS is really not great. It's expensive and doesn't meet deadlines. I'm still waiting for my order... regarding the products, nothing to say, they are great. For the site, if it could be more intuitive that would be good.
Still waiting for my order
Order not yet received
Because I haven't received my package that I paid for, my package is lost in nature, I am disappointed ??
Small remarks: it would be appreciated if the skeins were protected in a first packaging before being slipped directly into the shipping pouch/envelope. Also, lower shipping costs would be a plus and encourage more frequent orders.
The Caprice wool is very soft but it smells so much like vinegar that it's not pleasant at all.
Very often, yarn color is out of stock especially following the tutorial. It would be good to have customer reviews. Shipping costs are a bit too high.
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A bit disappointed with the pom poms. Can they be washed, because the center of the pom poms is hard as if it were cardboard? (If the answer is no, a solution needs to be found to remove it when washing the hat, maybe put a button inside the hat, the tutorial I watched talked about attaching it with elastic, but there isn't any, they are strings). It doesn't give a nice touch like the one I was hoping for. It's a shame.
Sorry, I love Lidia crochet I do a lot of these tutorials but unfortunately the wool bought recently is not good quality at all. Impossible to tighten the magic circle because the wool sheds, only the thread remains and when we sew the pieces together with a needle the same thing happens. Thank you Lydia for giving me a credit for a ball but the gray balls I took also have the same defect. I will still continue to follow you
Hello, I know that the wool is good products but the delivery is way too long and there have been repeated delays from UPS, my delivery was scheduled for November 7, then the 12th, and tonight I'm told the 14th.
I am angry because I still don't have my package ??
I ordered the necessary items to make the gnome, including the bag bottom 16 cm 58 holes. Except that we are far from 58 holes, there are only 38! I am a novice, so stuck with all this material
You are asking me to evaluate an order from November 5 that I still haven't received. The delivery was scheduled for November 8 and postponed by UPS to November 14, the only day I am absent, so postponed to November 15. And still to see if the home delivery will be respected.
Hello, Order was quickly acknowledged, products not yet tested since still not received, carrier problem that doesn't care about customers! Best regards
Deliveries are way too slow. Mondial Relay goes around Europe before delivering. Still haven't received your package today
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Still haven't received my order
I have not yet received my items,
I have been waiting for my order since October 31. It is November 6 and I still have nothing...
Did not receive my order
I was a bit disappointed with the wool for the baby coat because if you find it and undo it, the wool gets damaged a lot
Reduce delivery times
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I was disappointed, despite all the skeins I ordered, to receive several skeins where the feed was very damaged in several places. It's always very annoying to have to cut this part, make a knot to continue your work, especially the red and beige color of the I cord.
Disappointed because I had to enter the promo code several times to get the gift card. And on the order I just received, the gift was not there, the code did not work.
Terrible delivery... UPS did not deliver to me as expected, I don't know where my order went, you should ensure that your delivery people are more motivated by their work.