★★★★★
based on 35074 reviews published
Latest neutral customer reviews
The wool is quite decent and cheaper than on other sites. Lidi makes very good videos. But the complaints service is useless. I am claiming a refund for my shipping costs that I paid almost 19 euros for express delivery to receive my package in 1 day, I received it in 5 days. So, well, I am in a position to request a refund for my shipping costs but nothing. Finally, it tires me, so I think I will no longer order there because this is not the first time and also in my order there was a missing wool, the most expensive of course. But well, whatever... It's like talking to a wall.
I ordered 4 colors of Maya wool: 02, 04, 05, and 13. I notice that the thread of the black skeins is thicker than the other 3 colors ordered. I just made a sample to be sure and the stitches in black with the same hook are larger. I am disappointed. My work will be less regular
Hello, the delay was really too long this time because I received my order from 30/11 today on 10/12. Well, not so bad, but I am used to a much shorter delay ??
Still haven't received my order
Very bad experience with deliveries and no response to the email sent on December 9. I ordered twice and I will not order again.
The package was supposed to be delivered to my home but it was delivered to a relay point difficult to reach. I sent a message to Lidia and I am waiting for a response
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I haven't received anything yet
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The order is perfect, but I thought I would receive my package at home and I had to pick it up at a pickup point, not easy for me (I am disabled).
I love Lidia crochet products
Order placed on 29/11, it is now 7/12 and I still haven't received my order.
I haven't received my order yet.
Hello, I am very disappointed, it has been more than a week since I placed my order, and still nothing received.
Package not received at home, dropped off at a store by UPS transport. Impossible for me to move, that's why I request Home Delivery by SEUR, much more serious for home deliveries.
The delivery is too long.
Delivery increasingly late
I was disappointed, when I ordered the items were in stock. On the scheduled delivery day, I received an email telling me that out of the 2 items ordered, 1 was no longer available. You wait until the delivery day to inform me. I thought the delivery person hadn't done their job. I am satisfied with the quality of the yarn.
Order not yet received. Constantly postponed by the carrier, once on Thursday it was supposed to arrive today, no news, but where is my package? Check that the package will be sent to the correct address and hang the unreliable carrier.
Still not delivered and order tracking nonexistent since 12/4 (we are on the 6th)
My order still hasn't arrived, it's way too long
Some skeins have knots and that's a shame
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Great as usual, don't change anything.
Serious, beautiful threads, beautiful tutorials!
I am still waiting for my delivery which was initially scheduled for Tuesday, then today, and still nothing.
I am not happy with the delivery as I was absent the package was sent back to a depot without trying to deliver it to my home again
A little gift in the package, like at Hobbii they put in candies, a surprise like a wool needle, a little something... And the shipping costs to get free shipping on a 100€ order is way too high.
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More choices, other merchants are renewing, we need to continue to expand the range.
Quality of the threads. Few threads do not tear when trying to undo the work, especially the bohemian thread (I am very disappointed). It's a shame for beginners... On the other hand, the tutorials are very good or even excellent: I learned to crochet alone thanks to Lidia's videos. Thank you for that.
Order placed 15 days ago and no news, no update for the transport, I don't know where it is... no message to inform about the delay or any other reason, I wanted these materials to make a project for Christmas. Very disappointed, I hope to have an explanation very soon.
If I gave 3 stars it is not for the quality of the order but for the UPS delivery system which is not serious, I am at home and the delivery person doesn't even ring my doorbell, he just puts the paper in the mailbox and then the package is dropped off at a shop that is very far from my home
I ordered my wool and to this day I still haven't received anything
I opted for delivery in 2-3 working days at home. I was delivered 7 days later. No need to pay a supplement then
Good evening, first of all, I would like to let you know that regarding the quality of your products, I am satisfied and I love the tutorials. However, I am very unhappy regarding the delivery. I sent you an email about this. I pay delivery fees of 5.90 euros to be delivered at home because I cannot move. However, my last three orders have ended up at a relay point by default. So I have to ask someone to go pick it up. I will end up not ordering anymore, which I would really regret. The delivery person is UPS, who are also unreachable. If you could solve this problem, it would be wonderful because I love crocheting. Thank you for reading my message.
I am absolutely not satisfied with the delivery. After a week of delay (email explaining weather problems), I just received a message saying that the delivery could not be made, so the package is available for click and collect. I didn't pay for that, I need to find the click and collect. I appreciated the quick response to my email asking for explanations about the delivery delay. This hiccup does not make me want to place new orders
Hello, my rating is only 3 stars because until now I was very satisfied with this site but it has been 15 days since I reported a problem regarding a credit appearing and that I could not transfer to the orders. To this day I am still waiting for a response.
I would have appreciated having taken a next day delivery option at 18.50 € which was not possible for you on Friday but the following Monday to have a commercial gesture worth at least 10 euros and not 5 euros because 13.50 euros of delivery fees to be delivered in J+3 as your distributor UPS does not deliver on Saturdays
Still haven't received my order