Order made on February 03, 2023, received on March 22, 2023 ... Misleading delivery times. Customer service unreachable by phone. Apology gift for the delay, a pair of socks ..... for a pair of sneakers worth 500€. I will not recommend this site.
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Elisa C.
Rating: 2 out of 5
following a purchase from 05/03/2023
I have huge doubts about the certification of the pair of sneakers I have a huge doubt if they are not counterfeit given how the sneaker points and given how its finishes I do not recommend this site
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Maryam C.
Rating: 1 out of 5
following a purchase from 12/02/2023
On the picture kes samba have a sole much clearer than those I received Do not respect the time promised when ordering Order received 3 weeks later when a maximum of 9 days is announced
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Mélissa R.
Rating: 1 out of 5
following a purchase from 29/01/2023
One month delay in delivery for a pair of shoes at almost 400€. Delays are things that happen and understandable. However, to reach the customer service and have an explanation, you have to be patient. After several calls and many emails WITHOUT ANSWER a consultant, offers me 25€ of purchase on a next order. But one thing is for sure, having made dozens of calls without any answer, an adviser who hangs up on me, and without any news of a pair of shoes at 400€ one month after the order, I don't intend to recommend them! This coupon is useless, especially since a consultant told me that if I didn't receive the pair by date X a refund was possible, and well, the moral of the story is that I never got a refund! Fortunately for me I had ordered these shoes in size 44 and they kindly put me a gift in the box, a pair of socks in size 36! Go find the logic ... I highly recommend competing and better known sites (where customer service will find you a real solution) because if you have a problem with them do not expect a real commercial gesture from them.
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Anis M.
Rating: 1 out of 5
following a purchase from 27/01/2023
they do not respect the conditions of return to the EU zone. they do everything to prevent us from making a return, even pushing back the deadline for giving a return ticket to exceed the 14 days required.
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Ilana A.
Rating: 1 out of 5
following a purchase from 30/12/2022
Unfortunately, I can't give a positive review because I received my pair after one month. Especially since while waiting for my pair I tried many times to contact the customer service who was always busy, I could never talk to a consultant, NEVER. I sent 4 emails during the whole process, and I always received the same answer "your pair is on its way to our premises". Yet I had already ordered a pair of dunks on the website and everything went well. I still want to mention the customer gesture, having offered me a pair of Nike socks to apologize for the delay. I can't say that I won't recommend the site because I had 2 different experiences, but as you can see, there are surprises.
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Response from Limited Resell
Hello Ilana,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
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Pascal J.
Rating: 1 out of 5
following a purchase from 18/12/2022
More than 6 weeks to receive an order that was supposed to be delivered in 6 days ... this is not serious
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Response from Limited Resell
Hello Pascal,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
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Eunice K.
Rating: 1 out of 5
following a purchase from 20/01/2023
Very bad experience I orderded the nike air jordan true blue mid size adults and got the kids version. Paid for adult edition
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Fatiha E.
Rating: 2 out of 5
following a purchase from 11/01/2023
Delivery time not respected, defect on the model very disappointed
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Response from Limited Resell
Dear Fatiha,
We're sorry to hear that your visit to us did not go as planned. In order to provide you with a better experience in the future, we would like to deal with your problem more thoroughly. To this end, please contact our customer service team, who will endeavor to respond to you as soon as possible.
We look forward to hearing from you,
The Limited Resell team
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Ali O.
Rating: 1 out of 5
following a purchase from 31/12/2022
I placed an order for 3 pairs since 31/12! I received the 2nd pair on the 23/01 and when I sent an email regarding the 3rd I got the answer that it was delivered and a confirmation email was sent to you! I asked for a copy of the email and I'm waiting for an answer! Moreover, impossible to reach them by phone!
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Response from Limited Resell
Hello Ali,
We are very sorry that your experience with us was inconclusive. If you wish, we can look into the matter further so that this does not happen again. Would you be able to provide Customer Service with the order reference or the name under which you placed your order? As soon as we receive this information, we'll do everything we can to solve your problem as quickly as possible.
Have a nice day,
The Limited Resell team
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ELDAR I.
Rating: 2 out of 5
following a purchase from 02/01/2023
Perfect product, but delay much longer than announced! Too bad, you have to do it 2 months in advance if you want to make a gift .....
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Response from Limited Resell
Hello Eldar,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
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Ouijdene A.
Rating: 2 out of 5
following a purchase from 08/01/2023
Perfect. The pair is super beautiful, fits perfectly, very comfortable. I was skeptical at first because it seemed small but nothing to say. I love it! 🥰
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Response from Limited Resell
Hello Ouijdene,
We do our utmost to bring you complete satisfaction. We're delighted to see that our work has paid off. We hope this first experience with us is just the beginning of a long story!
Have a nice day,
The Limited Resell team
V
Virgile Kelvin H.
Rating: 1 out of 5
following a purchase from 24/12/2022
2 months of waiting for the basketball in more .your basketball is fake 100%
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Response from Limited Resell
dear Virgil,
We understand your concern about the waiting time for the sneakers and apologize for any inconvenience caused. We would like to assure you that all our items, including the sneakers, are 100% authentic. We work with reputable suppliers and follow strict quality control procedures to guarantee the authenticity and quality of our products. If you have any further questions or require assistance, please do not hesitate to contact us.
Have a wonderful day!
The Limited Resell team.
S
sophia D.
Rating: 1 out of 5
following a purchase from 25/12/2022
The delay was one month for my order. Very disappointed with the lack of information on the follow-up of my order. I don't think I would recommend this site.
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Response from Limited Resell
Hello Sophia,
We apologize for the delay in your order. We sell rare pairs from limited editions. In this context, lead times may be longer depending on the rarity of the model and size you have ordered.
Have a nice day,
The Limited Resell team
J
Joachim L.
Rating: 1 out of 5
following a purchase from 29/12/2022
Non-existent customer service. I do not recommend
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Response from Limited Resell
Dear Joachim,
Thank you for taking the time to share your thoughts. We are sorry to hear that your experience did not live up to your expectations. However, this was an exceptional case and we will do our utmost to ensure that it does not happen again. We would be delighted to make a difference if you were to give us a second chance in the future.
A very nice day from the Limited Resell team.
F
Fabienne T.
Rating: 2 out of 5
following a purchase from 23/12/2022
Too many delays between the order and the reception of the product (almost 1 month). Not at all reachable by phone.
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Response from Limited Resell
Hello Fabienne,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
O
Ouijdane I.
Rating: 1 out of 5
following a purchase from 24/12/2022
The package took a long time to arrive
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Response from Limited Resell
Hello Ouijdane,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
M
mbark K.
Rating: 2 out of 5
following a purchase from 21/12/2022
delivery time too long
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Response from Limited Resell
Mbark,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
D
David B.
Rating: 1 out of 5
following a purchase from 16/12/2022
I am very disappointed, they say the delivery time is 10 to 12 business days, but it is far from being the case. I placed my order on December 16, I received it on January 16. And when you send the emails you don't get any answer. I could not recommend this site to anyone, it is not reliable.
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Response from Limited Resell
David,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
L
Lolita H.
Rating: 1 out of 5
following a purchase from 15/12/2022
I do not recommend at all order received after 1 month. Zero customer service. Big defects on the pair I do not recommend
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Response from Limited Resell
Hello Lolita,
We're very sorry that your experience with us was inconclusive. If you wish, we can look into the matter further so that this does not happen again. Would you be able to provide Customer Service with the order reference or the name under which you placed your order? As soon as we receive this information, we'll do everything we can to solve your problem as quickly as possible.
Have a nice day,
The Limited Resell team
F
Flavie V.
Rating: 1 out of 5
following a purchase from 09/12/2022
I was not satisfied with my order which was placed on 9/12 and received on 10/01, although it was guaranteed before the holiday! Unreachable service by phone to know the progress of the order, yet they answer the emails just to say they are sorry that the order is late and that they will offer you a gift to compensate you for the delay in delivery: indeed a pair of socks in 35 while you order 44 in sneakers, thank you Limited resell 🤦🏽♀️
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Sébastien B.
Rating: 1 out of 5
following a purchase from 21/12/2022
If I could have put no stars I would have done it. First order placed 1 month before Christmas, no news from them for days, do not answer the phone and finally answer my 3rd email to tell me without further explanation that my order would not arrive for Christmas (while the maximum time indicated on the site is 15 days). To finally cancel my order on December 21 for a product received with a defect.... Deplorable communication, they spoiled my Christmas. Added to that, the refund of my order took 2 weeks (320€ anyway). Run away from this site, there are others much more serious.
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Virginie L.
Rating: 1 out of 5
following a purchase from 15/12/2022
Order not received before Christmas. Received only yesterday, I asked for a refund (I had previously asked not to deliver to avoid this return at my expense, but this is not the procedure ...). So I asked for a return, no answer to my email since yesterday and nobody picks up the phone
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Yoann B.
Rating: 1 out of 5
following a purchase from 07/12/2022
Order placed on December 07 with an announcement delivered before Christmas ... Delivery times on the site between 3 and 9 days. I received my sneakers on January 03, impossible to contact by phone the site, response by mail after 3 days and with a ready-made answer. Nice for a Christmas gift ... nothing to say about the sneakers on the other hand. Misleading advertising on the site about the delays.
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Response from Limited Resell
Hello Yoann,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
J
JEAN FRANCOIS M.
Rating: 1 out of 5
following a purchase from 07/12/2022
package arrived torn and with a considerable delay.
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Valérie S.
Rating: 1 out of 5
following a purchase from 23/11/2022
Order placed in November and delivered after Christmas
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Séverine C.
Rating: 2 out of 5
following a purchase from 10/12/2022
So how can I express my dissatisfaction with my order! First of all I would like to say that the expected delivery time on your site is completely false, I waited 19 days to receive the sneakers, order that should be expected before Christmas, gift for daughter! Alas, I had to tell her that she should wait because I had no news of her order! No communication about your order, by mail or phone! No one denied to answer my five sent messages! I do not even speak to you about the telephone server which assures however that the messages are treated under 48 h. Very dissatisfied, I received a message on December 26 to warn me that the size of my sneakers was not the right size, the one ordered because the supplier was mistaken! The after sales service apologized by email for their silence, claiming a large number of messages sent during this period ... I find this extremely distressing and regrettable given the higher than average price of sneakers in general! The least correction is to be able to communicate with its customers and warn of the expected delay! It's a pity ... After I still want to specify that the sneakers received were nickel. I would not recommend the site, following all these inconveniences! Sincerely
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Kevin S.
Rating: 2 out of 5
following a purchase from 07/12/2022
Very long delay to receive my shoes
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Elia A.
Rating: 1 out of 5
following a purchase from 30/11/2022
Very disappointed one month to receive the article ordered for Christmas that I had to go and get. No answer to my emails before 15 days nor any possibility to reach them by phone. I was supposed to have a gift and I got nothing. I will not repeat the experience.
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Response from Limited Resell
Hello Elia,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
J
Jordan R.
Rating: 2 out of 5
following a purchase from 06/12/2022
Model ordered received except that I had ordered and paid for the gift wrapping for Christmas and I received them just in the box so paid for nothing and not refunded.
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Maaike L.
Rating: 1 out of 5
following a purchase from 21/11/2022
Niet ontvangen
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Michel C.
Rating: 1 out of 5
following a purchase from 22/11/2022
very long delay 3 weeks after ordering, still not delivered and impossible to contact someone.
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Amena O.
Rating: 2 out of 5
following a purchase from 18/09/2022
The customer service is not top, 1 month to receive the pair of shoes (authentic nothing to say) but still other things to work
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Response from Limited Resell
Dear Amena,
Thank you for taking the time to share your thoughts. We are sorry to hear that your experience did not live up to your expectations. However, this was an exceptional case and we will do our best not to let it happen again. We would be delighted to make a difference if you were to give us a second chance in the future.
A very nice day from the Limited Resell team.
F
Fatou M.
Rating: 1 out of 5
following a purchase from 27/08/2022
Delivery time too long
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Response from Limited Resell
Hello Fatou,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. Our team is actively working to improve this situation!
Have a nice day,
The Limited Resell team
R
Raymçond B.
Rating: 2 out of 5
following a purchase from 25/08/2022
Delivery time much too long (one month). Otherwise, the package is perfect.
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Response from Limited Resell
Dear Raymond,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please be assured that we have taken note of your criticism concerning the processing time of your order, and that we are actively working to improve this point.
Have a nice day!
A
Alexandre F.
Rating: 1 out of 5
following a purchase from 16/08/2022
More than 1 month of delivery, and to receive his pair with defects (tongue disconnected, writing erased in another place, and logo damaged !!!!) More than disappointed, we put money in a pair that is certified by hand and it arrives damaged !!!!
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Response from Limited Resell
Dear Alexandre,
Thank you for taking the time to share your experience. We are sorry to hear that your experience did not live up to your expectations. However, this was an exceptional case and we will do our best not to let it happen again. If you would like to let us know more about your problem, please do not hesitate to contact our customer service department. We'd also be delighted to make a difference if you'd like to give us a second chance in the future.
A very nice day from the Limited Resell team
L
Linda D.
Rating: 1 out of 5
following a purchase from 01/08/2022
The shoes are in conformity but the delivery was very long, one month. So I missed my son's birthday present! The communication of the site is also bad!
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Response from Limited Resell
Hello Linda,
We apologize for the delay in your order. We sell rare pairs from limited editions. In this context, lead times may be longer depending on the rarity of the model and size you have ordered.
Have a nice day,
The Limited Resell team
T
Tom H.
Rating: 2 out of 5
following a purchase from 26/07/2022
It took way too long to deliver. I waited a month
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Response from Limited Resell
Hello, Tom,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and size you have ordered.
Have a nice day,
The Limited Resell team
A
André D.
Rating: 1 out of 5
following a purchase from 02/08/2022
Delivery not respected 17 day wait when it was 3 to 8 business days ... disappointed my wife did not receive her birthday gift on time.
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Response from Limited Resell
Hello André,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and size you have ordered.
Have a nice day,
The Limited Resell team
K
Kabi A.
Rating: 1 out of 5
following a purchase from 29/07/2021
Ordered on 29/07, received on 08/09.
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Response from Limited Resell
Kabi,
Because we sell rare sneakers, delivery times can sometimes be longer, depending on the pair and size chosen. Please be assured that we will make every effort to improve this situation.
We look forward to seeing you again!
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