Customer reviews of LOFT ATTITUDE

Dear Oscar,

I completely understand your anger and I apologize for the situation you have had to endure. Such a long wait, with vague responses from our side, is totally unacceptable and does not reflect the quality of service we want to provide.

Our supplier experienced a significant delay with this reference and it took us a long time to obtain reliable information about the status of the shipment. Finally, we had to pass the goods through our warehouse to ensure they arrived in perfect condition.

We are glad to know that your order has finally arrived. We hope that the stools meet your expectations and that this experience has not left you with too negative an impression of Loft Attitude.

Rodolphe – Loft Attitude

Hello Heidi,

thank you very much for your review. We are very sorry for the inconvenience with the delivery.

We ship our packages from France with Colissimo, however, the delivery in Germany is subsequently handled by DPD. Unfortunately, we have no direct influence on their service quality and deeply regret the difficulties you had with DPD, even though you had provided your address correctly multiple times.

We confirm that the return has now arrived at our location and we have fully refunded your order.

Should you decide to reorder the item, it might be advisable to provide a different delivery address to avoid such problems in the future.

Once again, we sincerely apologize for this unpleasant experience and thank you for your understanding.

Best regards,
Rodolphe
LOFT ATTITUDE

Hello Jean-Pierre,

We sincerely thank you for your feedback and your compliments on our service, as well as on the attention given by Rodolphe. Your satisfaction is our priority, and we are delighted to have contributed to making your father's birthday memorable.

Do not hesitate to come back to us for any future requests.

Best regards,
The LOFT ATTITUDE team

Hello Laurenzo,
Thank you for taking the time to share your review. We are very sorry to hear that your experience with the Kare Design small bench did not live up to your expectations.
We value your feedback. In order to better understand the situation, could you please send us some photos of the defects to [email protected]. This will enable us to inform our supplier Kare Design as soon as possible.
We remain at your disposal and thank you in advance for your feedback.
Best regards,
The Loft Attitude team

Hello Adrienne,
We're sorry you weren't satisfied with the jewelry holder. As indicated in our terms and conditions of sale, return shipping costs are at the customer's expense. We understand that this can be an inconvenience, but this information is clearly specified at the time of purchase.
Should you have any further questions, please do not hesitate to contact us.
Best regards,
The LOFT ATTITUDE team

Hello Audrey,
Thank you for taking the time to share your experience. We have taken into account your dissatisfaction and are very sorry. As mentioned in our previous email exchanges, we sent you a prepaid return slip to enable you to send the item back to us for a refund. We understand that you have finally decided to keep the product.
Kind regards,
The LOFT ATTITUDE team

Dear William, thank you for your positive feedback about our delivered product and the correct handling of the delivery. We are pleased to hear that you are satisfied with LOFT ATTITUDE. We will continue to do our best to provide the best possible service to our customers. Best regards, the team at LOFT ATTITUDE.

Dear Andrea,
We are sorry to learn that the glass globe for your gumball dispenser has arrived broken. In order to solve the problem as soon as possible, could you please send us some photos of the damaged globe to our customer service email address: [email protected]?
We thank you for your understanding and remain available for any further questions.
Looking forward to your feedback, we extend our warmest regards.
The Loft Attitude team

Hello Jaap,
Thank you for your review. We see that your comment was posted before you received your order. This order, placed on Dec. 19, was shipped from France on Dec. 21, but unfortunately had a longer delivery time than expected due to the usual rush of delivery services during the Christmas period. Your order was finally delivered to your address on January 2.
We apologize for the inconvenience and hope the product met your expectations. If you have any questions or need additional support, please do not hesitate to contact us.
We thank you for your understanding and are at your disposal.
Kind regards,
The team of Loft Attitude

Hello Nabil,
We're sorry to hear that your console has a slight deformation and that you have to force it to install the glass top. So that we can report this problem to our supplier SOCADIS, could you please send us some photos to [email protected].
Thank you very much for your cooperation, and we thank you in advance for your understanding.

Hello Malika,
Thank you for your feedback regarding the Toledo off-center suspension, part number 91442, purchased on our loftattitude.com website. We understand your frustration with the difficulty you are experiencing with the suspension mechanism, which does not seem to hold properly in the horizontal position.
We would like to assure you that this problem is known to our services and that several of our customers have been able to resolve it effectively. We advise you to tighten one of the suspension axles very firmly, possibly using pliers, to ensure greater stability. This should enable your suspension to maintain its position as desired.
Our customer service team will be happy to help you with any questions you may have. Please do not hesitate to contact us directly on 04 94 79 82 12. We are confident that our competent team will find a solution to your problem.
Best regards,
Rodolphe The LOFT ATTITUDE team

Dear Madame Lavoille,

There seems to be some confusion: the chairs were not ordered on our website, loftattitude.com. The customer review we are requesting relates specifically to the AXEL LOLAHOME oval marble bistro table, 120x60 cm.

Could you please re-evaluate your purchasing experience in light of this clarification?

Thank you in advance for your cooperation.

Yours faithfully

The Loft Attitude team

Thank you for taking the time to share your concerns regarding the delay in the delivery of your package. We apologize for any inconvenience this may have caused and we are sorry for any trouble.
We have checked the status of your order and understand that there was a routing error on March 7th. Fortunately, this issue was rectified, and the package was correctly redirected to Romania, departing Ireland on March 15th. We can confirm that your package was successfully delivered to you on April 1st.

We hope everything is in order with your order. If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.
Thank you for your patience and understanding.
Kind regards,
Loft Attitude Customer Service

Dear Customer,
We would like to thank you for your patience and understanding following our recent telephone conversation. As mentioned, our supplier was on vacation, which caused a slight delay in processing your complaint. As soon as it reopened yesterday, we worked immediately to provide you with a satisfactory solution.
We're delighted to have been able to satisfy you by providing you with compensation that lives up to your expectations.
Your satisfaction is our priority, and we are determined to maintain the level of service you expect.
We look forward to welcoming you back to our LOFT ATTITUDE site and remain at your disposal for any further assistance you may require.
Thank you very much for your confidence.
Yours faithfully
LOFT ATTITUDE Customer Service

Dear customer,

We have taken good note of your photos and have noticed the crack, probably due to transport. We would like to point out that during packing, no anomaly was detected, and to date, in view of our previous customer reviews, we have never encountered a similar problem with this jewelry box.

To remedy this situation, we immediately took the initiative of offering you a full refund of your order or replacement of the damaged item. We understand the importance of your satisfaction and have proceeded to refund you according to your preference.

We sincerely hope that this approach meets your expectations. Your satisfaction remains our top priority. We would like to assure you that this unfortunate shipping experience is an isolated one. We look forward to welcoming you back to our site, and to demonstrating our commitment to product quality and customer satisfaction.

Should you have any further questions or concerns, please do not hesitate to contact us.

We look forward to seeing you soon on our site.

Yours faithfully
LOFT ATTITUDE Customer Service

Dear customer,

Your comment comes as something of a surprise to us, as we have already sold 39 Blomus OBAR stainless steel unwinders without the slightest problem. This product, with its simple and robust design, is generally recognized for its reliability, which is why we are surprised by the difficulty you seem to have encountered.

Your satisfaction remains our priority, and we welcome any suggestions or additional information you may require.

Thank you for taking the time to share your opinion with us, as it enables us to constantly improve our services and meet our customers' expectations as fully as possible. Please do not hesitate to contact us should you require any further information or clarification.

Yours faithfully

The Loft Attitude team

Dear customer,

We would like to sincerely apologize for the delay in delivery of your order. Although the originally announced delivery time was 15 days, various logistical problems at our supplier Kare Design in Germany resulted in a 20-day delivery.

We understand the importance of receiving your items on time and deeply regret any inconvenience this may have caused. Although we are dependent on our suppliers and their logistical problems, rest assured that we are actively working to improve our services.

We appreciate your understanding and patience.

Yours faithfully

Loft Attitude Customer Service

Dear Customer, If we look at the tracking of your colissimo 6M18907359442 we can see that we sent it the day after your order on Monday 05 June and that it is waiting for you in the NANTES BRETAGNE Post Office 2 PLACE DE BRETAGNE 44000 NANTES According to the post office your parcel could not be delivered on Wednesday 7 June to the U EXPRESS due to an exceptional situation beyond their control. We sincerely apologize for this inconvenience. Please do not hesitate to contact us should you require any further information. Yours sincerely LOFT ATTITUDE Customer Service

Hello Claude, thank you for your review. We are sorry to hear that you were disappointed by the quality of the balloon. We take note of your comment and will do our utmost to improve the quality of our products. We look forward to satisfying you again on your next visit to our site.

Dear Customer, You specified: "BEFORE DELIVERING PHONE ME 1 H IN ADVANCE BECAUSE SOMETIMES ABSENT FROM HOME / TEL 06 .... "You then chose to have your order delivered to a post office, but we informed you by telephone at 12:00 on the day you placed your order that the delivery would leave directly from our supplier, SOCADIS, by appointment, and could not therefore be delivered to a relay point. Our supplier had indicated a delivery on Monday or Tuesday by GEODIS transport and they were indeed a little late as the appointment was made today (Wednesday, November 09). We were able to see that you were able to choose a delivery to your neighbor's house with GEODIS transport. We are sincerely sorry for the inconvenience caused by this delay, but we are unfortunately dependent on our suppliers and carriers. Sincerely, LOFT ATTITUDE Customer Service

Dear Customer, For your information, you placed your order on 01/03/2022 at 5:30 p.m. Your package could not leave the same day because parcels must be deposited before 4 p.m. at the post office logistics center. Your parcel therefore left the next day and was delivered 48 hours later on 4/03/2022 to the PICKUP CONSIGNE you had chosen. As far as the message is concerned, we didn't get any message apart from a request to make a gift package for a wedding present, but unfortunately we don't offer this service for technical and logistical reasons. We hope you will understand that we have done our best to satisfy you and deliver a relatively fragile product in perfect condition as quickly as possible. Best regards LOFT ATTITUDE Customer Service

Dear Customer, Further to your e-mail of today we contacted you very quickly by telephone in order to know which element of the car was damaged, we thus await the photographs of the flattened exhaust pipe to transmit them to our supplier SOCADIS to see what solution it proposes to us. We are sincerely sorry for this inconvenience, which unfortunately can happen with the mistreatment of packages by delivery companies. We will get back to you as soon as we receive the photos. Best regards LOFT ATTITUDE Customer Service

Dear Customer, We have sold 95 pieces of this black origami cat statue and have had no negative feedback apart from yours. In fact, in our general terms and conditions of sale, we ask our customers to check the items on receipt and to make a complaint within 24 hours so that we can take action against Colissimo, as otherwise we might be led to believe that the item has been broken after the parcel has been opened. And given the state of the cat in a thousand pieces, it's hard to believe that it can't be heard even without opening the parcel. Yours faithfully LOFT ATTITUDE Customer Service

Dear Customer, This root table is made of natural solid wood. Each model is therefore different from the photo shown on the product sheet. If the customer wishes, we can send a photo of the models we have in stock. We confirm that we have received your return and have refunded your order in full to your Paypal account. Best regards LOFT ATTITUDE Customer Service

Dear Customer, Indeed you are right, we made a mistake when transcribing your postal code from 68260 to 68620 and we are sincerely sorry about it. This is the first time we've made a mistake of this kind with our DB SCHENKER carrier, and we hope we'll never make it again. We apologize once again. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have just received your comments. Could you please send us your complaint by e-mail to [email protected] with a few photos of the problem encountered so that we can pass on this request to our supplier, Kare Design, and together we can see what solution we can offer you. Best regards LOFT ATTITUDE Customer Service

Dear Customer, We are really astonished by your comment because knowing very well the fragility of this article, we took care precisely to put protective foam at the level of the tail of Crocodile as well as at the level of the head with polystyrene we then closed this paperboard which we put in another paperboard with still protections in top and bottom of the paperboard. Your package was delivered on Saturday, October 2, and you never called us to report any problems. Then, 1 week later, we received this comment. Our customer service will contact you by phone to find out more. Sincerely Customer Service

Dear Customer, We confirm that we have received your photos and have forwarded your complaint to our supplier Kare Design. We will send you a new table without delay. Please do not hesitate to contact us should you require any further information. Sincerely, Loft Attitude Customer Service

Dear Customer, We dispatched your parcel on the same day as your order with Colissimo tracking number 6M17914485519. According to the Colissimo tracking with the post office, your parcel could not be delivered on Monday because the relay point you chose when you placed your order is closed every Monday, but it has been waiting for you since Tuesday in your relay point at the following address: NATUR ELLES FLEURS 1204 ROUTE DE GENEVE 74150 VALLIERES Here's the message from the post office: -Your parcel will be waiting for you at your pick-up point for 3 working days at a Pickup Station, 10 working days at a retail outlet or 15 calendar days at a post office. Don't delay in picking it up! It will be delivered to you on presentation of proof of identity. Next time, don't wait to contact our customer service department directly at 0494798212 to discuss your delivery problems, as your parcel will be delivered if you don't let us know. We hope that we have been able to provide you with the information you need to retrieve your parcel, and remain at your entire disposal for any further information you may require. Best regards LOFT ATTITUDE Customer Service

Dear Customer, We thought the necessary steps had been taken as we forwarded your complaint to our supplier SOCADIS on 19.07.2021 at 13:28. We will be contacting them again on Monday as they are closed on Friday afternoons. We are very sorry for this delay but please rest assured that we will find a solution for you. Next time, please do not hesitate to contact us again at 0494798212. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have already forwarded your photo to our supplier CAMINO A CASA so that they can quickly take care of this problem and provide you with a solution. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service

Dear Customer, We are very sorry for this inconvenience, but as you can see we quickly took your problem into consideration in order to provide you with the choice of a solution that can best satisfy you. We hope to have met your expectations and to have proven our seriousness so that we can see you again soon on our website. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We're sorry but we never received your emails, apart from the one posted last night at 00:16. We tried to contact you on February 15th at 9:37am to find out why your parcel had been refused, thinking it was a postal error, but we received no reply. We will proceed immediately to cancel your order and refund you.
We apologize for the inconvenience. Best regards LOFT ATTITUDE Customer Service

Dear Customer, The fees you have paid correspond to the Swiss VAT because you did not have to pay the French VAT of 104.83€, so the chair costs you 30€ less than in France. Hoping to have met your expectations and remaining at your disposal for any further information you may require. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have just read your comments and we are sorry that this wall-mounted deer head does not completely meet your expectations, although the reviews of this product are quite positive. If you wish, please send us a photo of the broken part and we will send you a replacement. Sincerely, Customer Service.