The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
Thank you for your review of our site. We take your comments into account and will do our best to improve. Please do not hesitate to contact us if you have any further comments.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/02/2021
Nothing to complain about on the loflattitude site, everything went smoothly. On the other hand, we were very disappointed with the delivery: we found the parcel by chance in a corner at the back of our house. The delivery man left it there without informing us (no phone call, no sms, no message in the letterbox). We don't know how long the parcel had been there, we were lucky it wasn't stolen as our property is not enclosed! SEE THE DELIVERY AGAIN!
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Response from LOFT ATTITUDE
Dear Customer, Thank you very much for this valuable information which will enable us to inform our supplier SOCADIS who took care of the delivery with the company DPD. We apologize for this delivery service which is not at all up to what we would like to provide you. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/12/2020
order on the site without problem, it's the delivery that took longer than expected, and no email informing us of the delay in delivery which would have avoided 2 phone calls, to be improved!! on the other hand very good phone contact for the information of the delivery 1 month later, well received the item and well packaged.
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Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback on our LOFT ATTITUDE website. We are sorry for the delay in delivery and we will take your comment into account to improve our communication with our customers. We are however delighted that you had a good telephone contact and that you received your item in good condition. We hope to see you soon on our site. Have a nice day.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2021
Good.
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Response from LOFT ATTITUDE
Hello, thank you for sharing your experience with LOFT ATTITUDE. We are happy to hear that your shopping experience went well. Please don't hesitate to contact us if you need anything else. Thank you very much!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/12/2020
Bug on the site to order the article and difficulty to pass the payment. Payment with american express is seen late.
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Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback. We are sorry for the difficulties you have encountered on our site. We will forward this information to our technical team so that it can be resolved as soon as possible. Thank you for your patience and understanding.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
Hello, Very fast delivery.
However the screws are too long and the coat rack cannot be firmly fixed. It's a real shame considering the price !!!
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Response from LOFT ATTITUDE
Dear Customer, We have just received your comments. Could you please send us a photo of the problem to [email protected] so that we can inform our supplier and send you the correct length screws? We are very sorry for the inconvenience. Our customer service team remains at your entire disposal on 04 94 72 82 12. Sincerely, The Loft Attitude team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/11/2020
LATE DELIVERY
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Response from LOFT ATTITUDE
We are sorry that you have experienced a delay in the delivery of your order at LOFT ATTITUDE. We make every effort to meet our advertised delivery times, but sometimes unforeseen circumstances beyond our control can occur. We take note of your comment and will do our utmost to improve our delivery service in the future. Thank you for your feedback.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/11/2020
I did not receive anything following a lie of the deliveryman that I was not at home, the post office is of an incredible mediocrity, result parcel to recover with the post office, a shame as always the post office
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Response from LOFT ATTITUDE
Dear Customer, We have just read your comments and we will ask our Colissimo representative to open an investigation in order to find out what could have happened. We are sincerely sorry for this inconvenience. Our customer service remains at your entire disposal. Thank you for your understanding. The LOFT ATTITUDE team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
Serious site and fast shipping. But the quality of the product is not top notch with lots of quickdraws and rough edges.
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Response from LOFT ATTITUDE
Dear Customer, We have just read your comments and we are sorry that the product does not completely meet your expectations, but please note that you have 14 days to return a product that does not give you complete satisfaction. Although we have never had any negative comments about this product, we will pass on your comments to our supplier, KARE DESIGN. We remain at your entire disposal for any further information you may require at 0494798212. Sincerely, The LOFT ATTITUDE Team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Disappointed by the rendering which is not quite the same as on the photo. And, two days ago, I saw this article in a store near me for 70€ less. I regret this purchase.
If I'd known........
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Response from LOFT ATTITUDE
Dear Customer, We are sorry to hear of your disappointment, but LOFT ATTITUDE strives to have competitive prices and will refund you the difference if you find a lower price elsewhere, simply by sending us a photo or a link proving a lower price than ours. Our Customer Service remains at your entire disposal for any further information you may require at 0494798212. Sincerely. The LOFT ATTITUDE team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Not consistent with photos and video. Enormous amount of poorly done finishing that corresponds to the work of amateur beginners. 400€ for a panther... mind-boggling, the casting doesn't exceed 50€. For connoisseurs, the problem is that on the site the object is in perfect condition, but you can't see anything up close, and the invisible base hides a lot of surprises. See you soon.
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Response from LOFT ATTITUDE
Dear Customer, Following our telephone contact, we confirm that we have forwarded your complaint to our supplier, KARE DESIGN. Yours sincerely The LOFT ATTITUDE team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
well
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Response from LOFT ATTITUDE
Thank you for your positive review of our LOFT ATTITUDE website. We're glad you enjoyed your experience with us. Please come back again to discover our new products and services. Thank you again for taking the time to leave us your review.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/10/2020
I'm thrilled with my purchase. I didn't expect this.
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Response from LOFT ATTITUDE
Dear Customer, We are sorry that the product did not meet your expectations. Please note that you have 14 days to return any product that does not meet your expectations. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/10/2020
The design is really nice, but the photo is misleading. On the website it says ......Material: black lacquered wood, black velvet fabric. In fact, the structure is not at all wood, the bench is ultra light and probably all plastic. Under the seat, the fabric is not sewn but ... poorly stapled, so we have the lining floating on both sides. Disappointing! The price is not at all in line with the quality of the product ... flashy Too bad
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Response from LOFT ATTITUDE
Dear Customer, We're sorry to hear about your disappointment with this product, but we can assure you that the frame is made of wood, not plastic.
The fabric under the seat is always stapled to the wood, as it is difficult to sew on wood. We checked your bench before dispatch and found no defects.
Please note that you have 14 days to return any product that does not give you complete satisfaction, but since 2015 this is the 14th bench that we have sold and we have never had any negative remark on this product. Our customer service will nevertheless pass on your remarks to our supplier KARE DESIGN.
Should you require any further information, please do not hesitate to contact us at 0494798212. Best regards LOFT ATTITUDE team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/07/2020
Lack of order tracking information
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Response from LOFT ATTITUDE
Hello,
Thank you for your feedback. We're sorry that you didn't receive enough information about the tracking of your order. We will take your feedback into account and work to improve our communication in this area. Thank you for sharing your experience with us.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
Correct delivery
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Response from LOFT ATTITUDE
Thank you for your feedback. We take note of your feedback and will strive to continue improving our shipping services to provide you with a satisfactory experience in the future. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for placing your order with LOFT ATTITUDE.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2020
Fast order processing and receipt
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Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback on our LOFT ATTITUDE online store. We make it a point of honour to process our customers' orders quickly, and are pleased that this is noticeable. We hope you are also satisfied with the products you have ordered. See you soon on our website!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/05/2020
The rendering in visu is not as good as on the photos, a little disappointed by the quality, otherwise well packaged product, good delivery tracking.
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Response from LOFT ATTITUDE
We are sorry to hear that the product did not fully meet your expectations in terms of quality. We take note of your feedback and will work with our suppliers to improve communication so that the photos reflect the reality of the product as closely as possible. However, we are pleased to note that the packaging was satisfactory and the delivery went smoothly. We thank you for your feedback and hope to see you soon on our site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/05/2020
Console not qualitative for the price. Carton very very damaged at all remove on delivery to check. So for a gift, not great.
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Response from LOFT ATTITUDE
Hello, we are sorry that you were not entirely satisfied with your purchase. We have taken note of your comment regarding the quality of the console and will pass this information on to our supplier. We would also like to thank you for your feedback on the condition of the box. We will work with our supplier to ensure that this does not happen again in the future, in order to guarantee delivery in the best possible conditions. Thank you for your trust and loyalty.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2020
Fine
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Response from LOFT ATTITUDE
Thank you for your positive review of our LOFT ATTITUDE website. We're glad you enjoyed your shopping experience with us. Please do not hesitate to come back to us if you need anything.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2020
Order lost, once I re-launched someone took into account the request.
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Response from LOFT ATTITUDE
Hello, we're sorry that your order was lost with Colissimo and that you had to send it again. We will do our utmost to ensure that this does not happen again in the future. Thank you for your feedback and your confidence.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/01/2020
The rest is fine.
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Response from LOFT ATTITUDE
Thank you for your comment about our delivery time. We are sorry that this was an inconvenience for you. We take your comments on board and will do our best to improve our service. However, we are pleased that the rest of your experience has been positive. Please do not hesitate to contact us if you have any other suggestions or comments to share. See you soon on LOFT ATTITUDE!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/12/2019
I'm very satisfied. the globe is very well packaged. it's exactly what I wanted. i recommend this item.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/12/2019
Delivery time a little long, but this must be qualified as the order was placed during the holiday season.
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Response from LOFT ATTITUDE
Thank you for your feedback, we are sorry for the longer delivery time due to the holidays. We hope you were satisfied with your order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
I'm not thrilled, I expected better.
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Response from LOFT ATTITUDE
Dear Customer, we are sorry to hear that you are not entirely satisfied with your product from LOFT ATTITUDE. We will do our best to improve our products in collaboration with our suppliers. Please let us know if you have any suggestions for improvement. Thank you for your feedback.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
The detailed specifications weren't mentioned, and the photo was an awful deterrent, so I had to phone to be sure. I was very well received, by the way.
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Response from LOFT ATTITUDE
Good day Sir/Madam,
Thank you for your feedback on our LOFT ATTITUDE website. We are sorry that you encountered difficulties during your search. We take note of your comments and will do our utmost to improve the presentation of our products. We are pleased to hear that your telephone call was well received. We hope you find what you're looking for.
Yours faithfully
The LOFT ATTITUDE team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/12/2019
The quality/price ratio of my order is not up to scratch and the return shipping costs are at the customer's expense... Very disappointing! I will no longer order from this site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
The parcel was well received and correctly packaged, but the product is mediocre considering the price.
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Response from LOFT ATTITUDE
We are sorry that you were not fully satisfied with your purchase. We take note of your opinion and will do our best with our suppliers to improve quality. Thank you for sharing your experience with Loft Attitude.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/11/2019
rotten
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/09/2019
Material received on time. Defective part, however. A broken glass support. I had to make a mechanical repair by screwing the bracket back in place and drilling a 2 mm hole in the jamb to accommodate the screw. I can provide photos as proof.
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Response from LOFT ATTITUDE
Dear Customer, We are very sorry to hear about this problem. You could have reported it immediately to our customer service department on 04 94 79 82 12 or [email protected] so that we could replace the defective part. Please send us the photos so that we can forward them to our supplier and replace the part. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/07/2019
The item I received was damaged and broken. I contacted the site by email, no response. Then I contacted them by phone, I got a vague answer and no concrete solutions. 3 weeks later still no answer, no solution and no refund... No after-sales service, only your legal insurance can help!
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Response from LOFT ATTITUDE
Dear Customer, Following our telephone conversation, we confirm that we have taken your complaint into account and have forwarded it to our supplier KARE DESIGN, who should send you a new foot and the missing screws. We are surprised that you have not yet received the parts from your after-sales service. Our customer service department will contact KARE DESIGN again to find out the reason for this delay and keep you informed. Thank you for your understanding. Yours sincerely LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/07/2019
very good luminaire except lampshade many markings and gluing defects
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Response from LOFT ATTITUDE
Thank you for your opinion and feedback on our luminaire. We are sorry to learn that the lampshade has gluing defects and markings. We will pass on this information and replace the lampshade at our expense. We hope that, in spite of these problems, you like the luminaire and that it gives you complete satisfaction in your interior decoration. Thank you again for your confidence, and see you soon on our site!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/06/2019
identical color but label mark drawn on the velvet seat (a little disappointed) to see if in time it will disappear....
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Response from LOFT ATTITUDE
Hello, thank you for your review. We are sorry that you have received a product with a label mark on the velvet seat. Please do not hesitate to contact our customer service to find a solution to this problem. We hope you will be satisfied with your purchase despite this inconvenience. Have a nice day."
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2019
faster delivery would have been appreciated!
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Response from LOFT ATTITUDE
Thank you for your feedback. We have taken your comment into account and are doing our utmost to improve our delivery times with our service providers Colissimo and DB Schenker. We hope you will be fully satisfied with your next purchase on our site. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/06/2019
I'm not in the habit of posting bad reviews, but the furnished unit arrived very damaged, the coloured drawers in poor condition and the small one on top all damaged. I e-mailed customer service, but no return.
Very disappointed
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Response from LOFT ATTITUDE
Dear Customer, We received your e-mail this morning and have already forwarded your photos to our supplier.
Our customer service department will contact you by phone this afternoon to provide you with a solution that will satisfy your needs. We apologize for this inconvenience and for not having seen these small imperfections during the quality control of your furniture. Thank you for your understanding. Sincerely LOFT ATTITUDE
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/05/2019
delivery on time. RAS
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Response from LOFT ATTITUDE
Thank you for your positive feedback on the delivery of our LOFT ATTITUDE website. We are delighted that your order was delivered on time. Please do not hesitate to contact us if you require any further assistance. Thank you for choosing LOFT ATTITUDE.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/05/2019
no comment
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Response from LOFT ATTITUDE
Thank you for your feedback. We are sorry to hear that your experience at LOFT ATTITUDE did not live up to your expectations. Please do not hesitate to contact us with any suggestions you may have to help us improve our services. We hope to see you soon on our site.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/04/2019
Very bad, an unpleasant experience. I do not recommend! The product delivered does not conform to the product presented (an extra drawer which is "very ugly" which is not shown on the photos as if by chance. And the quality of the product is very poor. Go the other way.
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Response from LOFT ATTITUDE
Dear Customer, We have just read your message. We are very sorry about this bad experience. Indeed, this coffee table is one of the very few products that we cannot control as it is shipped directly from our supplier SOCADIS. We will therefore inform SOCADIS of this inconvenience so that they can take back this coffee table as soon as possible. For our part, we will refund you in full for this coffee table and we will remove it immediately from our catalog as it is unacceptable for this to happen again. We hope to have the chance to see you again on our website to prove to you our seriousness and desire to satisfy our customers.
Thank you for your understanding. LOFT ATTITUDE customer service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/03/2019
It would be great if delivery were up to scratch. When I order a chest of drawers, I expect a chest of drawers packed and delivered to the foot of my building, but not strapped to a pallet! Schenker doesn't seem to me to be suitable for deliveries to private customers.
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Response from LOFT ATTITUDE
Dear customer,
Thank you for your feedback. We understand your point of view and would like to clarify a few things about our delivery methods.
Our products are secured to the pallet with stretch film to ensure that they arrive in perfect condition. This film can be easily removed with a chisel or knife. We are obliged to deliver on pallets due to the weight and dimensions of certain products, which means they are better protected during transport and avoid damage.
Although this method represents an additional cost for us, it ensures that the product arrives undamaged, which is our priority. We chose Schenker for its reliable delivery services and its ability to handle heavy and bulky consignments, even for deliveries to private customers.
We thank you for your understanding and remain at your disposal for any further questions or assistance.
Sincerely, the LOFT ATTITUDE team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2019
well-designed site
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