The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
I didn't see on the photo that the table top was made of glass, I thought it was all orange lacquered metal, like the bottom tray and the leg, so I'm a bit disappointed because it doesn't look the same. I don't know if it was mentioned in the product description, I can't remember...
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2019
loft Attitude perfect purchase and very fast (and thank you for the nice lollipop) but zero delivery no package tracking it was me who had to worry about it and the package was not even in the right name???? what a mess at colissimo !!!!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/10/2018
disappointed
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have just received your message, thank you for sending us this type of information as we have never had a problem with this item. Please note that you can also inform our customer service department at 0494798212 when you encounter this type of problem. We are sorry for the inconvenience. Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/09/2018
The service is generally correct (order, delivery) but the quality of the product leaves something to be desired (scratches). Following a complaint to customer service, I was told that the supplier was being questioned about this, whereas each item is supposed to be checked before being sent. Since then, no news...
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, Indeed, we check all our products to limit this kind of problem as much as possible, but as far as your problem is concerned, the slight mark in the wood is not visible at first glance, and we did not detect it when packing your parcel. However, we sent your photo to our supplier, but we have not received any feedback from them, so we will contact them again tomorrow to give you an answer. On the other hand, we have sent your photo to our supplier, but we haven't heard back from them, so we'll be contacting them again tomorrow to give you an answer. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2018
One of the items is unavailable and will be reimbursed at the time of the last debit within the framework of a three times payment Why not say at the time of the order that it is unavailable rather than to invoice it A product unavailable for ever should not appear on the site to date it is still there Not correct
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We are very sorry for this inconvenience, but it is clearly indicated in red on our website that the VOODO knife holders are out of stock and on the product page : Availability: OUT OF STOCK, CONTACT US AT +33 (0)4 94 79 82 12 You could therefore contact our customer service department before placing your order. However, you will receive a full refund for this VODOO knife holder as soon as your last payment is received, and we hope to be able to find the supplier of this item again in the future. Thank you again for your understanding.
Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/09/2018
I was very disappointed when I received the purchased product, which in no way matched the photos. After consulting the after-sales service (who no longer replied), I should have read article 3/26, which states that photos are not necessarily revealing. As a result, I ended up with a completely different product than advertised in the photos, and one that didn't meet my expectations at all... Shame!
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, The quantity of chewing gum that you ordered is respected but indeed as we indicated to you by e-mail following your complaint the two missing colors are due to the fact that the chewing gum balls are now with natural dyes whereas on the photograph the dyes were artificial and are not manufactured any more. Also know that if the product does not correspond to your waitings you have 14 days to turn over it in its packing of origin against a refunding or a credit. Thank you for your comprehension.
Sincerely LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/06/2018
Contrary to the previous purchase, no information on the date of dispatch of the parcel.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/05/2018
Difficult to return equipment. Going through the Post Office (when it works) with the uncertainty of being reimbursed. Prefer platforms like Amazon, where return conditions are much more flexible.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have just been informed of your rating and we are very surprised by it. Indeed, we do not understand how difficult it was to return the product to us since we sent you our return conditions following your request by e-mail and your return was received without any problem with a full refund of your order the same day. You talk about uncertainty of being refunded, in this case you could also have had the uncertainty of not receiving your product when you ordered? Loft Attitude strives to create a relationship of trust with its customers by gathering their opinions and striving to provide them with complete satisfaction.
If you had ordered the same product on Amazon, you would have paid 20% more (Amazon's commission on our products) with strictly identical return conditions. We are sincerely sorry that you were unable to fix your Toledo off-center suspension. Nevertheless, we hope to see you again on our website. Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/03/2018
Fast delivery
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/02/2018
Not true to life.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We are aware of your comments and will pass on this information to our supplier, Kare Design, concerning these 2 bedside tables, as until now we have never had a problem with this item. Thank you for your understanding. Our customer service team is at your disposal at 0494798212 We look forward to receiving your return for a refund. Best regards Customer Service LOFT ATTITUDE
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/02/2018
The children's safe is, on the face of it, a good product BUT the key was inside the safe and the code number offered was not the right one. It could have been a good joke except that the safe suffered from an unintended opening mode.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have just received your message, it's a pity, you should have called our customer service at 0494798212 we would have given you the solution to open your piggy bank without damaging it. We remain at your entire disposal. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/12/2017
Ordered December 13, received January 11, for glasses in stock, delivery in 48 hours, normally and not even a word of apology in the box (it was a gift for Christmas) If I had had them in 48 hours I would have put 5 stars, for packaging and speed but here, only 1.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We've just read your rating and, as we discussed with you over the phone, the problem was that Paypal had put your payment on hold and didn't authorize us to send your order.
To apologize for the delay, we did not send you a note of apology, but we did enclose with your 6 CUBA glasses a box of 9 PIERRE WHISKY GLACONS worth €14.90. Did you receive them in good condition? We are sincerely sorry for this incident and the inconvenience caused at Christmas time, but we hope to have the chance to see you again on our website to prove our seriousness and our desire to satisfy our customers.
Thank you for your understanding. Sincerely LOFT ATTITUDE customer service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2018
No worries about delivery or packaging Is there any possibility of refund or return . I am very dissatisfied with the product
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have just received your message and you have up to 14 days after receipt of your order to return the product you are not completely satisfied with, in exchange for a credit note or a full refund. Our customer service team is at your disposal on 04 94 79 82 12 for any further information you may require. Thank you for your understanding.
Thank you for your understanding. LOFT ATTITUDE customer service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2018
- An unanswered request for product information, - No home delivery, only downstairs.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2017
Very long delivery time. However, the contact person was very friendly.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2017
good site, but you could also point out to foreign customers that customs duties are quite high.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/08/2017
I left a message, still no answer 3 weeks later.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We are sorry we did not see your message, we will contact you by phone immediately to bring you satisfaction. Next time do not hesitate to contact directly our customer service at 04 94 79 82 81 Thank you for your understanding. Sincerely Loft Attitude customer service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/08/2017
Hassle-free delivery but poor advice on how to use the product.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2017
Nice article but it looks like a show model because the horn is damaged at the paint level, a disappointment.....
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/05/2017
bonjour je suis vraiment déçu cas acheter pour être un cadeau d'anniversaire et bingo pas reçu le date prévu et je me retrouve comment une con...mais pas grave je recommande a personne
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We're sorry to hear that you didn't receive your parcel on time. You placed your order on 22/05/17 at 9:40 a.m. and we dropped your parcel off at the post office the same day at 3:22 p.m. When we look at the tracking of your parcel on Colissimo.fr we can see that there was a problem with the collection point you chose as the parcel could not be delivered as planned on 24/05 and was therefore delivered to another relay point on 26/04. We therefore assume that the collection point you had chosen has not been updated by the post office as it must be closed or non-existent.
Once again, we are sincerely sorry and will pass on the information to Colissimo in order to open an investigation into this problem and obtain reimbursement of your shipping costs. Our customer service team remains at your entire disposal on 03 26 47 72 81 for any further information you may require.
Thank you for your understanding. LOFT ATTITUDE customer service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/01/2017
Good and very good customer service
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/02/2017
The person I spoke to on the phone was very professional. I think it's a supply problem that's damaging your image.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/01/2017
Very good site
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, The rating you have given us is only one star out of 5 and your comment is quite positive. We would like to confirm your satisfaction with the smooth processing of your order. We hope to have met your expectations. Our customer service team remains at your disposal.
Sincerely, Loft Attitude [email protected] www.loftattitude.com +33 (0)326 477 281
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/12/2016
The package I received doesn't really match the picture on the website. It's not good quality at all. Not suitable for my products. I regret having bought it
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We are sorry that the product does not fully meet your expectations.
However, the majority of our customers are really satisfied with this item. We have also included several photos of the coffee capsule drawer to give you a good idea of the product and its function.
Please note that you have up to 14 days after receipt of your order to return the product you are not completely satisfied with for a credit note or a full refund. Thank you for your understanding. Loft Attitude Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2016
Soft attitude
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/11/2016
The product is otherwise than it looks on the picture. The description says that it also fits the dolce gusto. I don't think it's made for it because you can only fit three and there's a few millimeters missing to fit a fourth row.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We are sorry to learn that the product does not fully meet your expectations. The photo shows the product with Nespresso capsules, Dolce Gusto capsules are larger in diameter so it is normal that we can not put as many, it is however possible to stack several drawers. Please note that you have 14 days after the date of receipt of your order to return the product or products that do not give you full satisfaction for exchange or refund. Thank you for your understanding. Sincerely, Customer Service Loft Attitude
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/10/2016
I thought I had found my product but ....
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, Following our telephone conversation earlier today, we would like to confirm that we have received your photo of the defective Toledo suspension part. We will send you a replacement part tomorrow. We're very sorry about this inconvenience, as it's the first time we've had a problem of this type with this off-center suspension. Thank you for your understanding. Sincerely, Customer Service. Loft Attitude
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/08/2016
Delivery. The condition of the box scared me.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/08/2016
I received my order for a white Z design side table. The model is very pretty but I was disappointed because it was damaged and lacked packaging.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/08/2016
INTERESTING SITE
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/07/2016
I'm still waiting for the!!!! command
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/06/2016
Material hs on arrival
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/06/2016
the postage is advertised at 99 euros, but when I entered a promotion code, I was charged shipping costs - this is not commercial
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/05/2016
Not easy to use... the customer service I got on the phone is top notch!!!!
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/01/2016
For an order placed on January 19, 2016, and delivered on May 19, 2016, I don't see what satisfaction we could have!!!!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/04/2016
Delivery times too long
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/03/2016
The key ring took a week to arrive, the box was too big to fit in a letter box and had to be signed for (not specified when ordering) and when I opened the parcel, surprise, the key ring was damaged! Several little hitches... In short, 1st and last order on this site.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2016
bulb hard to find, hard to change, very dim light
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2016
To be seen, depending on how you respond to my problem ...
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2015
Items are relatively expensive
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 