The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
Good site, with lots of references. However, big problem with delivery. Colissimo changes the delivery destination and informs you late. Inevitably a place further away than the first. Not serious, especially in the countryside.
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Response from LOFT ATTITUDE
Dear Customer, Thank you for your feedback. We will contact our Colissimo account manager to find out the reason for this change of destination so that this incident does not happen again. Thank you for your understanding. Sincerely Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/10/2021
It takes a long time before it arrives.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
deadline respected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/07/2021
Very nice products, reasonable prices, several months delivery time, certainly exceptional.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Very fast delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/06/2021
Very unhappy. One of the screws doesn't fit properly, so the assembly isn't perfect. Also, on the photo on the website, a hole under the tabletop doesn't appear, even though it does exist.
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Response from LOFT ATTITUDE
Dear Customer, We have just received your comments. Could you please send us your complaint by e-mail to [email protected] with a few photos of the problem encountered so that we can pass on this request to our supplier, Kare Design, and together we can see what solution we can offer you. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
Satisfied. But a pity of the delay in the delivery, the 15 days deadline not respected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2021
delivered in good condition and on time so "very good", remark below justifies the "good" only
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2021
Beautiful proposals and variety of objects
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
The order was promised within 48 hours. Ordered on the 2nd and scheduled for the 4th, it actually arrived on the 7th around noon. So don't be fooled by the 48 hours!
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Response from LOFT ATTITUDE
Dear Customer, We sent your order on 02/09 but unfortunately we are all dependent on the post office and their possible delays. We will of course pass on this information to our Colissimo account manager so that they can improve their commitments. We are sincerely sorry for this inconvenience and hope to see you soon on our site. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
the product, according to the photo available on the site, appears to be cordless, but on the other hand it must be plugged in to operate the lamp, so it does have a connecting cord
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/08/2021
Tt ok
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/08/2021
Slight delay in delivery but phone call to explain the reason, perfect delivery, product well packaged, arrived in good condition and as we expected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2021
Good delivery time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2021
Friendly, pleasant driver
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/05/2021
The product was out of stock. But I appreciated that I was always welcomed on the phone.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/07/2021
No response to complaint or product refund
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Response from LOFT ATTITUDE
Dear Customer, We thought the necessary steps had been taken as we forwarded your complaint to our supplier SOCADIS on 19.07.2021 at 13:28. We will be contacting them again on Monday as they are closed on Friday afternoons. We are very sorry for this delay but please rest assured that we will find a solution for you. Next time, please do not hesitate to contact us again at 0494798212. Sincerely LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Order and delivery time as advertised. Communication with the salesman could be better. Clearly, having customers bothers him...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/05/2021
everything went according to plan.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/05/2021
Despite perfect packaging, we have a slightly chipped corner of the table, which was not noticeable, given the weight of the package and the help of the deliveryman (which is rare) not enough time to unpack completely without risking exceeding the 15 minutes reserved for this purpose.
The table is beautiful and the finish is top-notch. I recommend this site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/04/2021
One leg is badly welded, I'm waiting for a reply to my e-mail with photos, as it's impossible to fit it as it is.
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Response from LOFT ATTITUDE
Dear Customer, We have already forwarded your photo to our supplier CAMINO A CASA so that they can quickly take care of this problem and provide you with a solution. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
I'm aware of the site, but I've never ordered before.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2021
Fast delivery and products that met our expectations.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2021
No worries about ordering and delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Delivered on time, but the experience of boxes being mishandled during the journey continues, as it does with many deliveries, this time without damage, but requiring a strict check in the presence of the delivery driver. Aren't there any carriers offering a guarantee "delivery intact"?
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Response from LOFT ATTITUDE
Dear Customer, Thank you for your comments. We would be delighted if a carrier offered this type of solution at a reasonable price. But unfortunately, with automation and the ever-increasing flow of parcels, we have to make do and overpack all our packages.
Hoping to see you soon on our site. Sincerely The Loft Attitude team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
4 times faster delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Difficult to obtain information while ordering.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
Very satisfied, fast delivery, too bad the instructions are not in French. Difficult to block Le Bras I phoned: a technician immediately gave me the solution. Very professional!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Very good order tracking.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
Acceptable site perfect postal delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/02/2021
The chairs ordered arrived with glue stains... at over 600 euros, you'd expect better...
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Response from LOFT ATTITUDE
Dear Customer, We are very sorry for this inconvenience, but as you can see we quickly took your problem into consideration in order to provide you with the choice of a solution that can best satisfy you. We hope to have met your expectations and to have proven our seriousness so that we can see you again soon on our website. Sincerely LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/02/2021
Very dissatisfied we ask the cancellation of the order I send 3 mail no response and now I'm waiting for my refund!!!! Very disappointed
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Response from LOFT ATTITUDE
Dear Customer, We're sorry but we never received your emails, apart from the one posted last night at 00:16. We tried to contact you on February 15th at 9:37am to find out why your parcel had been refused, thinking it was a postal error, but we received no reply. We will proceed immediately to cancel your order and refund you.
We apologize for the inconvenience. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Order...delivery......no disappointment......very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Relatively fast delivery Correct product
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
THE CHAIR HAS JUST ARRIVED... IT'S JUST BEAUTIFUL BUT WHAT I DIDN'T APPRECIATE AT ALL IS THAT I HAD TO PAY FRS 82.-- (ABOUT 75 EUROS EXTRA) TO RECEIVE THE PARCEL WHEN I HAD ALREADY PAID EURO 99.90 FOR DELIVERY!!!!!! THAT'S VERY VERY VERY EXPENSIVE TO SEND!!!! SO VERY DISAPPOINTED
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Response from LOFT ATTITUDE
Dear Customer, The fees you have paid correspond to the Swiss VAT because you did not have to pay the French VAT of 104.83€, so the chair costs you 30€ less than in France. Hoping to have met your expectations and remaining at your disposal for any further information you may require. Sincerely LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
Product description conforms Delivery time a little longer than announced
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
I recommend this site. Careful packaging
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
delivery on time and as ordered
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