The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
The object is decorative but it's not made of wood but of mdf (crushed wood fibers), so it's not what I expected. And even if the packaging wasn't damaged (apart from the corners) when I opened it, one of the elements was broken. The order and delivery were processed extremely quickly and without a hitch! Too bad in the end I'm still disappointed.
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Response from LOFT ATTITUDE
Dear Customer, We have just read your comments and we are sorry that this wall-mounted deer head does not completely meet your expectations, although the reviews of this product are quite positive. If you wish, please send us a photo of the broken part and we will send you a replacement. Sincerely, Customer Service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
order arrived on time without breakage. thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Very satisfied, friendly site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Nothing to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
quick and easy
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Excellent professionalism.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Positive point: No delivery charges! (only small downside: the parcel was supposed to be delivered to our home, but the deliveryman only left a delivery notice, even though we spent the week at home working from home... we had to take the car and go and pick up the parcel 20 minutes away and carry the 15kg).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Everything is well made thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/10/2020
no specific comments
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/10/2020
Good product but except for the ceiling support (rosette) which is too narrow - it should be 120mm.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/08/2020
After buying a mirror, which was delivered to me broken, which I could not check the state, within 20 minutes, as you recommend, I did what was necessary to repair it. I would have liked a commercial gesture, but nothing. 350 euros for the purchase and 150 euros for the repair.
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Response from LOFT ATTITUDE
Dear Customer, We're very sorry about this incident, but as we told you in our e-mail when your order was dispatched: ***IT IS ESSENTIAL TO IMMEDIATELY NOTE THE DEFECTS OF A DELIVERY, IN THE PRESENCE OF THE DELIVERER*** You must note the apparent defects of the order as soon as you receive it, by opening the parcel in front of the carrier if it arrives damaged.
If one of the products is damaged, report it on the delivery note and take photos so that you can send us your complaint by e-mail within 24 hours.
You have a legal deadline of 15 minutes to check your goods if the deliveryman does not wish to wait do not sign the delivery order because no recourse is then possible. And as we said to you by telephone nothing was made in the rules no control no report on the delivery order, more especially as it was a mirror and that the paperboard was crushed. It was absolutely necessary to control and refuse the parcel so that the conveyor take with its load the damage caused during transport. Cordially. LOFT ATTITUDE
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
First visit to the site. Must search a bit for articles.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
Site navigation: very good. Welcome: very good. On the other hand, the delivery of such a heavy product at the bottom of the building is a shame. When I asked him for help, his reply was: "I'm not paid to..." A single person can't take care of a product delivered right to the curb! This service needs to be improved.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
I don't have anything in particular to raise.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
Nothing to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
Delivery was a little long. 1 week later than the 15 days initially announced. In these vacation periods, this could have been complicated.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/07/2020
I'm happy with the product and delivery. And great service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/07/2020
Package received in good condition, as shown in the photo! I do not regret this purchase
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
Having received a defective part in my order, this part was replaced. Serious and attentive after-sales service.
Very satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
very good fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Good overall service, I will return to this site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/06/2020
no comment
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Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback. We always listen to our customers and take your comments into account to improve your shopping experience on our LOFT ATTITUDE site. Thank you for your confidence and have a nice day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/05/2020
Perfect, despite the high shipping costs...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
Well packaged, transport post a little long I recommend the site and I recommend without hesitation
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/05/2020
Well-packaged product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2020
Nothing to say.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/03/2020
2 months of waiting for the shipment of the item supposedly out of stock when the product has always remained on sale promo with available product deliverable in 15 days during the 2 months of waiting, no response on the defects of the product (see below)
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Response from LOFT ATTITUDE
Dear Customer, We confirm that we have received your photo and forwarded it to our supplier. We are awaiting their return to provide you with an answer. Indeed, due to the confinement, the delivery time was a little over a month instead of the 15 days announced, as the order was placed on 24/03 and received on 07/05. We apologize for this. As of Monday, we will contact our supplier again, who is in a high-risk area and is partially decontaminated. Working from 9am to 1pm, the treatments take longer than usual.
Thank you for your patience and understanding. Sincerely LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/04/2020
Clear site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Good site with lots of choice
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
The items are well presented, but updating availability sometimes seems to be a problem. This was the case for me, but immediately after placing my order I received a phone call from Loftattitude informing me of a longer delay and giving me the choice between a refund or waiting! An impeccable response!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/03/2020
Terrible delivery man. I had to fight to get him to take back the pallet on which the parcel was strapped. Everything else he left. I live in the center of town in an apartment so this is a real problem.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2020
Good equipment, except for the ball joints, which need to be tightened to death to prevent the assembly from gradually lowering on its own.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/02/2020
Easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
The site is easy to use and delivery was fast.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Good, pleasant site with plenty of choice
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/01/2020
the lamp tends to droop. On the other hand, it's a pity you can't adjust the length of the stem.
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Response from LOFT ATTITUDE
Dear Customer, We've just been made aware of your comments, and it's true that you need to tighten one of the pins very hard to lock the position (sometimes even using pliers to get more force). Our customer service team will nevertheless contact you by phone. Next time, don't hesitate to contact us directly on +33 (0)4 94 79 82 12. Our customer service team is very competent to answer all your questions. Best regards. The LOFT ATTITUDE team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2020
No problems with this order
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