Customer reviews of LOFT ATTITUDE

Dear Customer, We're very sorry for the inconvenience you've had to endure. We've been unlucky with your order, between our supplier's delay and the post office's subsequent loss and recovery of your parcel. Despite this, we've stayed close to you every day, keeping you informed of the various stages of the investigation right up to the final receipt of your order.
We hope to see you again on our website to prove to you that this bad experience is only an exception and that we do our utmost to bring satisfaction to our customers. Best regards LOFT ATTITUDE Customer Service

Dear Customer, It is true that this is not a large armchair, but the dimensions are clearly indicated on our site and an adult can sit in it without any problem. We confirm that we have received your return and have re-credited your credit card for the full amount of your order. We are sincerely sorry that this armchair did not live up to your expectations and hope to see you again on our site to prove our seriousness and our desire to satisfy our customers. Sincerely LOFT ATTITUDE Customer Service

Dear customer, You placed your order on 26/12/18 at 8:48 am and we sent it the same day at 2:54 pm by Colissimo delivered against signature. According to your Colissimo tracking 6C07627406192 on laposte.fr The post office indicates that: on 29/12/18 Your package could not be delivered because the recipient was absent. It will be re-delivered on the next working day.
We have therefore opened an inquiry with Colissimo so that they can guarantee the delivery of your package as soon as possible. Thank you for your understanding. Our customer service remains at your disposal at 04 94 79 82 12 for the follow-up of this delivery. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have just received your message and would like to confirm that we have checked your order before dispatch. We have opened the cardboard box on both sides and, as you can see, we have reinforced the protection with cardboard corners and polystyrene angles, but we did not notice the problem with the foot. Perhaps the foot was damaged during transport?
Perhaps the leg was subsequently damaged in transit? Please note that you can also send us photos and inform our customer service department at 0494798212 if you encounter this type of problem. We are sincerely sorry for the inconvenience. Thank you for your comments and understanding. Yours sincerely LOFT ATTITUDE Customer Service

Dear Customer, We are very sorry for this inconvenience and confirm that we have refunded the full amount of your order to your bank account. We have informed our supplier SOCADIS of this lack of control because, as we told you by phone, this supplier only sends products directly to our customers. We have also withdrawn this reference from sale. We hope to have the chance to see you again on our website to prove our seriousness and desire to satisfy our customers.
Thank you for your understanding. LOFT ATTITUDE customer service

Dear Customer, We confirm that we have received your photos and have already forwarded your complaint to our supplier. We plan to contact our supplier again tomorrow to proceed with the replacement of your bar stool during the course of the week. Thank you for your patience and understanding. Our customer service team remains at your disposal on 04 94 79 82 12 Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We are delighted to have been able to satisfy you, as regards the 6-day delivery time, this is due to the fact that you ordered 2 skull and crossbones glasses when there was only one piece left in stock, so we had to wait for the restocking before being able to deliver. Hoping to see you soon on our website. Sincerely LOFT ATTITUDE Customer Service