Customer reviews of LOFT ATTITUDE

Dear Customer, We have just taken note of your rating and we do not understand your dissatisfaction because we did not charge you the 31.38€ of French VAT whereas the 35 Swiss Francs of customs tax represents 30.45€ i.e. a profit for you of 0.93€. Moreover we took charge of the 21.20€ carriage costs because your order exceeded 99€. We would thus like to be sure that this rating is indeed intended for us?
Sincerely Loft Attitude customer service

Dear Customer, We are very sorry for this inconvenience, following our telephone contact we confirm that we have sent your photos to our supplier Kare Design who has taken charge of replacing the 3 wooden trays as quickly as possible. You should therefore receive them at home by the end of next week at the latest. Thank you for your understanding, our customer service remains at your disposal on 03 26 47 72 81. Sincerely Loft Attitude Customer Service

Dear Customer, Thank you for your rating, the delivery time was a little slow because the product you ordered was reported out of stock when you placed your order, so we had to wait for our supplier to restock before delivering.
Regarding the debit before delivery, unfortunately our bank does not allow us to wait more than 7 days to collect payments by credit card, beyond this time they are definitely lost, however we keep the hands to refund partially or fully each customer within 48/72h. Hoping to have met your expectations and see you soon on our website. Sincerely, Customer Service Loft Attitude [email protected] +33 (0)326 477 281

Dear Customer, We have taken your comments into account, but you should be aware that postage costs for Switzerland are higher than for France. For your information, we paid 17.07€ for your 2kg Colissimo delivery against signature and we charged you 12.90€ for postage, so we covered the difference of 4.90€. We understand your dissatisfaction, but unfortunately we are dependent on the postage costs imposed by the Post Office.
Thank you for your understanding. Loft Attitude Customer Service

Dear Customer, Thank you for informing us about the inconvenience of your delivery. We will be able to pass on your information to our Colissimo customer service department, especially as this is a parcel that must be delivered against a signature, so we will ask for proof of delivery. Thank you for your understanding. Our customer service department remains at your disposal. Best regards, Loft Attitude

Dear Customer, We have taken your comment into account, but when you placed your order it was specified that your mirror would be delivered within 15 days, and indeed there was a slight delay. We then contacted you by telephone to find out how the delivery went, and you told us that the mirror was a little damaged, but that this was acceptable, so we took the initiative of offering you a gift voucher on the same day. We apologize for this inconvenience and our customer service team remains at your disposal to prove our seriousness and desire to satisfy you.
We apologize for this inconvenience and our customer service team remains at your disposal on 03 26 47 72 81. We hope to see you soon on our website to prove our seriousness and our desire to satisfy you.
Thank you for your understanding. Sincerely Loft Attitude Customer Service

Dear Customer, We are sorry that the product does not fully meet your expectations.
However, on our website it is clearly stated in the description that the 50 capsules that can be inserted are "Nespresso" the "Dolce Gusto" capsules being larger, it is normal that you cannot insert as many. However, you can superimpose the drawers to fit a second one. We've also included the drawer dimensions so that you can assess the capacity before you buy.
Please note that you have up to 14 days from receipt of your order to return any product with which you are not entirely satisfied, in exchange for a credit note or a full refund. Thank you for your understanding. Loft Attitude Customer Service

Dear Customer, We have taken into account your message concerning the somewhat long delivery time of your order. However, you placed your order on February 01 at 17:52 and we sent it the next day, February 02 at 11:37. We will contact our Colissimo customer service to find out the reason for this longer than expected delivery time. Thank you for your understanding, and we hope to see you soon on our site. Sincerely Loft Attitude Customer Service

Dear Customer, We have taken into account your comment about the Origamies statuettes. This lack of choice is due to the fact that the Origamie collection is discontinued by our supplier Kare Design. We hope to have met your expectations and to see you soon on our website. Sincerely, Loft Attitude Customer Service