Customer reviews of LOFTNETS

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 357 published reviews
5 290 81% 4 42 12% 3 17 5% 2 4 1% 1 4 1%

Summary of reviews

LOFTNETS delivers reliable, well-supported products with clear setup guidance and thoughtful packaging, earning praise for fast, accurate delivery and helpful, responsive service. Customers highlight the consistent quality of nets and hardware, easy-to-follow instructions, and competent technical advice that supports both standard and custom orders. The experience is described as smooth and professional, with ongoing appreciation for prompt communication, efficient production, and reliable after-sales assistance. The overall impression is a trusted supplier delivering durable nets, helpful staff, and timely, well-executed deliveries.

Reviews 1 and 2 stars

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M
Mathias P.
Rating: 2 out of 5
following a purchase from 07/07/2026
The net doesn't hold the tension. Whenever I tension it, after one hour or maybe half a day it will be saggy again. I am rather disappointed with the product.
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Response from LOFTNETS
Good day Mr. Pannen, we are surprised by your feedback. Could you please send us photos of the mounted net by email so that our engineer can assess the tension of the trampoline? [email protected] or +49 (0)211 63552992
The LOFTNETS team
J
Julien M.
Rating: 1 out of 5
following a purchase from 22/12/2025
I am not at all happy with my order. I called in December to order a trampoline for my catamaran, being in the United States at that time, I discussed the order with customer service, I explained that I needed it delivered to France, and that someone would bring the trampoline to the Antilles, I specified that I wanted the black TEC 400 with eyelets, the woman I spoke to on the phone explained that the delays were longer, and that delivery would be in February, she sent me a confirmation email which I validated and paid for. We arrived in Martinique several months later, and then I realized that it was a net not in mesh but in ropes that was delivered, partly my fault since when I received the confirmation of my order, I assumed that everything was validated over the phone, the only correct thing is the color, very disappointed to find myself with the wrong product, after perhaps having trusted too much.
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Response from LOFTNETS
Hello Mr. Messe,

We are sincerely sorry to hear about your disappointment regarding your order.

After checking your file, it appears that your order was made independently based on the information you provided, and that the plans and summary of the products were validated by you in mid-January before production began. The delivered product therefore corresponds to the validated order.

Unfortunately, we do not have the ability to confirm the content of any prior phone exchange that occurred before the order. If a model in black TEC 400 with eyelets was recommended to you, it is indeed possible that it was the most suitable product for your needs. However, at the time of validating the order, that is not the model you validated.

We are also surprised to discover this situation today, several months after delivery, through an online review. If you had contacted us directly upon receiving the product or during its installation, we would have gladly reviewed your file to seek an appropriate solution.

The satisfaction of our customers is important to us, and we remain at your disposal to discuss if you wish for us to examine your situation together.

The LOFTNETS team
J
Jennifer P.
Rating: 1 out of 5
following a purchase from 04/03/2026
Shape and size is wrong. It was a simple rectangle and somehow I did not get a rectangle… also almost half the size I requested!
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Response from LOFTNETS
Good morning Jennifer,
We are very sorry that your order was not up to your expectations. We have received your email on Sunday and have replied to it this morning. Customer satisfaction is very important to us so we will do our best to find a solution for you as early as possible. We stay available in case of questions, The LOFTNETS Team.
F
Franck C.
Rating: 2 out of 5
following a purchase from 07/01/2026
For everything related to fixing nets, it's very good, but the follow-up side regarding my request for information (I'm talking about my 2 nets ordered in 2 years) has a lot to improve in communication, that's my opinion
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Response from LOFTNETS
Hello Mr. Chauvin,
Thank you for taking the time to share your opinion and your feedback on your LOFTNETS net orders. Please find below some additional elements to your message regarding our follow-up.
If you are referring to our shipping times: your 2024 order was processed in a year-end context with slightly extended deadlines announced on our site. Your 2026 order, on the other hand, was manufactured and shipped within two weeks.
If you are referring to the follow-up from our customer service: our team responded quickly (within the day or the next day) to all your requests regarding the assembly instructions, your billing address, your payment information, and additional explanatory elements regarding the installation).
We are, however, sincerely sorry if our communication did not fully satisfy you, and your remark is taken into account to continue improving the clarity of our exchanges.
We remain at your disposal for any further questions and thank you for your trust in these two orders.
Best regards,
The LOFTNETS team
J
Jared C.
Rating: 2 out of 5
following a purchase from 19/12/2025
The nets were expensive and the shipping costs were out of this world. I know the company does not control tariff policy but I feel like it should have been disclosed before the purchase. My duty was 270 dollars more than half of the cost of the net.
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Response from LOFTNETS
Thank you for your feedback and we understand your comment but the quality of our nets and the fact that they are handmade in our own French workshop justify the price. Customs fees have increased due to US policy. Our customers are always informed of this before paying for their order.
J
Johannes S.
Rating: 1 out of 5
following a purchase from 29/09/2025
I have no instructions and no information on how exactly the nets should be cut
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Response from LOFTNETS
Hello, we have sent you the German instructions by email.
F
Franck C.
Rating: 1 out of 5
following a purchase from 06/12/2024
Hello, I received my order 3 weeks late and never received an email to inform me of the delay despite 3 phone calls.
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Response from LOFTNETS
Hello,
Thank you for your feedback.
Indeed, when payment is made by check, the processing times may be extended, as we must wait for the receipt and cashing of the payment before starting the production of your custom item.
Furthermore, your order was placed during the year-end holiday period, which resulted in an exceptional extension of processing times, by about a week.

We understand your disappointment regarding this delay and sincerely apologize for the inconvenience. Please be assured that we are doing everything possible to constantly improve our service.
We hope to see you again soon and to fully satisfy you with your next order.
C
Chris C.
Rating: 2 out of 5
following a purchase from 07/04/2025
The net cracked after barely 3 years with ultra limited use.
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Response from LOFTNETS
Hello,
Thank you for sharing your feedback.
We are sorry to hear that the net has deteriorated after such limited use. This is obviously not the experience we want for our customers.

Although durability can vary depending on usage and exposure conditions, we understand your disappointment. Please feel free to contact us directly with more details (photos, order number, etc.), so that we can look into your situation more closely and see if it is possible to offer you a solution.
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