Customer reviews of LOFTNETS

9,4 /10

Based on 357 published reviews

5 290 81% 4 42 12% 3 17 5% 2 4 1% 1 4 1%

Summary of reviews

LOFTNETS delivers reliable, well-supported products with clear setup guidance and thoughtful packaging, earning praise for fast, accurate delivery and helpful, responsive service. Customers highlight the consistent quality of nets and hardware, easy-to-follow instructions, and competent technical advice that supports both standard and custom orders. The experience is described as smooth and professional, with ongoing appreciation for prompt communication, efficient production, and reliable after-sales assistance. The overall impression is a trusted supplier delivering durable nets, helpful staff, and timely, well-executed deliveries.

Reviews 2 and 5 stars

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Kévin G.

Published on 22/04/2025 à 15h04 following a purchase from 16/12/2024

Top

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Pauline I.

Published on 22/04/2025 à 14h50 following a purchase from 14/02/2025

Great!

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Kees O.

Published on 08/02/2020 à 08h34 following a purchase from 10/01/2019

Accurate and on time.

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Tristan T.

Published on 29/04/2019 à 16h21 following a purchase from 20/03/2019

A real personalized service. Thank you!

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Rubén B.

Published on 26/02/2019 à 14h11 following a purchase from 04/01/2019

Very good technical support and quick shipping. Unique and high-quality materials.

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Response from LOFTNETS Published on 09/03/2026

Good morning Rubén,
Thank you very much for your comment.
We are glad to know that you appreciated our technical support, the speed of the shipment, and the quality of our materials.
The LOFTNETS team

Frank T.

Published on 25/02/2019 à 07h54 following a purchase from 03/02/2019

Product compliant, fast delivery. Very satisfied.

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Catherine B.

Published on 22/01/2019 à 18h08 following a purchase from 23/11/2018

Professional, courteous service.

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Eric F.

Published on 20/01/2019 à 17h21 following a purchase from 19/12/2018

I ordered samples for a future order, fast delivery and in line with my expectations.

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Stéphane B.

Published on 01/01/2019 à 14h37 following a purchase from 26/11/2018

Perfect technical support for an indoor trampoline, the deadline was respected and the dimensions are in line with my needs!!

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Alban B.

Published on 21/12/2018 à 09h18 following a purchase from 13/11/2018

Very good service, communication is good, shipping is fast and the website platform is really well done.

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Aurelie M.

Published on 21/12/2018 à 07h58 following a purchase from 30/11/2018

My contact was attentive and very responsive regarding the shipment.

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Marie D.

Published on 06/12/2018 à 08h24 following a purchase from 22/10/2018

Following an incident with our previous residential net, I was able to obtain valuable information, advice, and support. Thank you for the seriousness of your team!

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Laetitia C.

Published on 05/12/2018 à 06h58 following a purchase from 13/11/2018

We are very satisfied with our net. It is exactly what we wanted and the result is magnificent.

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Wilfried M.

Published on 15/11/2018 à 05h18 following a purchase from 02/10/2018

Perfect.

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Lukas G.

Published on 09/11/2018 à 10h41 following a purchase from 04/10/2018

Absolutely convincing, friendly, and competent customer service. From the initial telephone consultation, through planning to assembly, always available and solution-oriented. Mr. *** always took the necessary time to realize our dream project. The quality of the delivered components - net, eye bolts, ropes - is above average, making the price-performance ratio more than acceptable. I can only give a clear recommendation!

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Arnal L.

Published on 28/10/2018 à 17h31 following a purchase from 07/10/2018

Very practical samples.

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Hervé C.

Published on 11/10/2018 à 20h00 following a purchase from 18/09/2018

Quick, very quick! Thank you.

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Gianluca F.

Published on 11/10/2018 à 14h26 following a purchase from 05/09/2018

Excellent quality product, as is the customer service; I will definitely recommend it to my sailing friends! One note: since these are online purchases, it would be desirable to increase the number and descriptiveness of the photographs of the items for sale (I am particularly referring to trampolines for sports catamarans). Thank you very much!

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Yann P.

Published on 01/10/2018 à 21h45 following a purchase from 06/08/2018

Thank you for your responsiveness following the non-compliance (of color on a net) observed on a first delivery. I appreciated your proposal to be able to enjoy this first delivery before receiving the corrected item.

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Voland D.

Published on 25/09/2018 à 06h49 following a purchase from 24/08/2018

Order of a batch of samples. Fast shipping and good reception. Thank you.

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Marko Z.

Published on 14/09/2018 à 09h24 following a purchase from 21/08/2018

Wonderful product, extraordinary attention, excellent everything.

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Andrea B.

Published on 15/08/2018 à 22h52 following a purchase from 10/07/2018

Although I had a setback with the first net, they sent me a second one that turned out perfect. I can trust this company and the service is friendly and professional.

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Laurent F.

Published on 13/08/2018 à 05h56 following a purchase from 02/07/2018

Perfect for the trampoline, correct for the net.

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Vincent L.

Published on 05/08/2018 à 21h04 following a purchase from 02/07/2018

Small problem noted on the first order which was taken into account by the after-sales service. It is for having allowed us to resolve our problem quickly that I give a score of 5 because mistakes happen, but that they are resolved nowadays is rare, it is easy nowadays to keep pushing the blame without ever taking responsibility. Service and responsiveness Top Bravo to you.

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Cedric P.

Published on 29/07/2018 à 14h44 following a purchase from 29/06/2018

Very friendly team.

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Marina P.

Published on 20/07/2018 à 13h21 following a purchase from 28/06/2018

Samples received quickly as planned and clear information for measuring before ordering.

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Pierre S.

Published on 25/06/2018 à 14h01 following a purchase from 25/04/2018

Nothing negative to say about the service, very well received and information at the base very good, otherwise excellent final result.

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Cyril B.

Published on 23/05/2018 à 16h03 following a purchase from 24/04/2018

Good quality and nice finishes.

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Aurelie R.

Published on 23/05/2018 à 15h38 following a purchase from 01/05/2018

Easy order. Compliant product. Fast delivery.

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Chloe C.

Published on 22/05/2018 à 15h38 following a purchase from 27/04/2018

Order of a sample panel very practical for making a choice and not making a mistake especially for orders via the internet, it is never obvious!!!

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Angelo C.

Published on 08/05/2018 à 13h58 following a purchase from 29/03/2018

Everything was excellent as agreed over the phone. The product, although custom-made, is a bit expensive.

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Anngaid P.

Published on 18/04/2018 à 07h54 following a purchase from 16/03/2018

A real listening to my project to provide advice as accurate as possible in terms of safety and aesthetics. Support and great availability at all stages.

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Marina L.

Published on 06/03/2018 à 11h17 following a purchase from 12/02/2018

Very well-made net and very friendly contact. Here, communication is preferred twice, so that the net really fits!!!!

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Severine S.

Published on 02/03/2018 à 08h01 following a purchase from 09/02/2018

Good quality material, and very friendly staff.

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Cedric B.

Published on 24/02/2018 à 21h58 following a purchase from 19/01/2018

Excellent service. The quality and responsiveness of the LOFTNETS teams is commendable.

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Joffrey C.

Published on 07/02/2018 à 12h29 following a purchase from 05/01/2018

Nothing to say, just good.

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Josiane R.

Published on 07/02/2018 à 10h28 following a purchase from 16/01/2018

Very serious site. Order delivered very quickly. Do not regret my purchase.

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M H.

Published on 03/02/2018 à 10h16 following a purchase from 12/12/2017

Great help on the phone or via email, always very nice, goods are of high quality, and deliver what they promise! Anytime again!

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Pauline C.

Published on 30/01/2018 à 20h40 following a purchase from 09/01/2018

Excellent site. Several payment methods. The order is placed, we are eagerly awaiting our net...

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Ernst Urdal S.

Published on 21/01/2018 à 09h00 following a purchase from 07/12/2017

Great service and very good product!!

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