9.7/10
★★★★★
based on 51 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Ordered a few times, good service experienced so far. Now wrong order delivered, unfortunate. Next time better! Well resolved in the meantime, thanks!

User icon
Mr
purchased on 01/11/2025
Translated review
Answer from Long Drink Club
Hello, thank you for your review! Sorry to hear that something went wrong with your order. We saw that your order was delivered last Wednesday, but we have not received any complaint from you so far. Could you let us know what exactly you received incorrectly? You can contact us at [email protected]. Unfortunately, we cannot deduce from your review what went wrong with this delivery. We would like to resolve it for you immediately. _________________________________________________________________________________________________ Additionally, we would like to clarify that we have discussed this internally with our warehouse employee who packed your order. He indicated that he may have mixed up Hartwall Original and Hartwall Orange and accidentally packed the wrong variant. He promised to work extra carefully in the future and not to pack in haste anymore. We are glad that we have found a suitable solution together to compensate for this mistake.
3 /5
★★★☆☆

Ordered a week ago and heard nothing back. Now the website is down and emails bounce back. I will take legal action and hope to get my money back! Update 22.10.2025 My order has finally arrived. I understand the issue of having technical difficulties but how you treat your customers is not okay. No communication, no apology via email, no update info regarding the status of your order, no replies from customer service. I also want to clarify that I was not a returning customer and never ordered from your website in the past. All in all very disappointing experience-I will not order again.

User icon
Lilly
purchased on 06/10/2025
Answer from Long Drink Club
We are very sorry for the delay, but I hope you have already by now received your order nicely. Please let us know if you have received everything by now. I can see that you have ordered from us many times before and all the prvious times everything has been delivered nicely. Just this time a small accident happened, but I am very sure that will not repeat again an I will be glad to see you shopping with us again.

We use cookies for audience measurement and improving user experience.