Reviews Long Drink Club

9.7/10
★★★★★
based on 75 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

The package was supposed to arrive for Friday our inauguration, but we finally got it on Wednesday

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Laurent S.
purchased on 18/05/2026
Translated review
Answer from Long Drink Club
We are truly sorry that your long drinks did not arrive for your inauguration as you wished.

We always ship all orders no later than the next day, but unfortunately, carriers sometimes encounter delivery delays. I checked your order: you placed it on May 18 and the package was delivered after 7 business days by Colis Privé, which is still within the usual timeframes.

When it comes to an important event, we always recommend ordering a little earlier to avoid any risk of delays beyond our control.
3 /5
★★★☆☆

Ordered a few times, good service experienced so far. Now wrong order delivered, unfortunate. Next time better! Well resolved in the meantime, thanks!

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Mr
purchased on 01/11/2025
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Answer from Long Drink Club
Hello, thank you for your review! Sorry to hear that something went wrong with your order. We saw that your order was delivered last Wednesday, but we have not received any complaint from you so far. Could you let us know what exactly you received incorrectly? You can contact us at [email protected]. Unfortunately, we cannot deduce from your review what went wrong with this delivery. We would like to resolve it for you immediately. _________________________________________________________________________________________________ Additionally, we would like to clarify that we have discussed this internally with our warehouse employee who packed your order. He indicated that he may have mixed up Hartwall Original and Hartwall Orange and accidentally packed the wrong variant. He promised to work extra carefully in the future and not to pack in haste anymore. We are glad that we have found a suitable solution together to compensate for this mistake.
3 /5
★★★☆☆

Ordered a week ago and heard nothing back. Now the website is down and emails bounce back. I will take legal action and hope to get my money back! Update 22.10.2025 My order has finally arrived. I understand the issue of having technical difficulties but how you treat your customers is not okay. No communication, no apology via email, no update info regarding the status of your order, no replies from customer service. I also want to clarify that I was not a returning customer and never ordered from your website in the past. All in all very disappointing experience-I will not order again.

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Lilly
purchased on 06/10/2025
Answer from Long Drink Club
We are very sorry for the delay, but I hope you have already by now received your order nicely. Please let us know if you have received everything by now. I can see that you have ordered from us many times before and all the prvious times everything has been delivered nicely. Just this time a small accident happened, but I am very sure that will not repeat again an I will be glad to see you shopping with us again.

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