Reviews Lumitop : Discover customer reviews from lumitop.com

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Thomas J.

Published on 04/04/2022 à 15h53 following a purchase from 28/11/2021

Very anxious. But would have an unacceptable supplier. Lamps first not available, then one arrived damaged in the warehouse, then after 3 months order finally received. Thanks for the discount

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Response from Lumitop Published on 07/04/2022

Bonjour Thomas,
En effet, votre commande a vraiment eu beaucoup de malheurs ...
Il y a d'abord eu un retard chez notre fournisseur, puis une lampe a été endommagée lors du contrôle de la marchandise, nous avons bien sûr refusé de vous l'envoyer.
Ceci explique un deuxième retard.
Ayant personnellement suivi votre commande, j'espère que nos nombreux échanges ont pu vous convaincre de notre souhait de vous proposer la meilleure solution.
Bien sûr, nous vous avons fait une très belle remise, c'est normal, et j'espère que vos lampes sont maintenant installées et qu'elles vous plaisent :-)
A bientôt, l'équipe Lumitop.

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Wouter V.

Published on 15/04/2021 à 19h39 following a purchase from 15/02/2021

Jielde lamp was received with significant damage. Paint is badly chipped and large scrapes on the base plate. Contacted customer service. They replied quickly. Said they were very, very sorry, but can’t do anything about it. The postal carrier is not insured for paint damage.... We’ll have Jielde send you some paint to cover te scrapes yourself and you get 10% of the price. Still haven’t received the paint, still got a brand new expensive lamp with very visible damage. Not very happy with this solution as you might expect. Two stars for the effort. Do not recommend, will not buy here again.

Response from Lumitop Published on 24/03/2022

Hello Wouter,
We are very sorry for the transport damage you received.
In view of the photos, a little touch-up paint can eliminate the scratches.
The matte olive green paint was pending at Jieldé, we sent it to you as soon as it was received.
Again our apologies for this bad experience, do not hesitate to contact us for a commercial gesture on a future order.
see you soon on Lumitop

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bernard F.

Published on 27/03/2021 à 11h34

Hello. 2 items ordered. I've been waiting for 2 months to receive them. The supplier of Lumitop itself is certainly late. But apart from an email announcing the delay a few days after the order, we received no information for 2 months. And suddenly a notice of shipment. So the follow-up is a bit defective. Good day to you.

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Response from Lumitop Published on 27/03/2021

Hallo Herr Farkas,

Die Jieldé-Lampen benötigen in der Tat eine Herstellungszeit von etwa 6 Wochen.
Wir haben Ihnen am 03. Februar einen Termin für die Abreise vom Workshop geschickt, der für den 19. März angekündigt war.
Dieser E-Mail wurde noch am 3. Februar eine weitere Mitteilung beigefügt, in der Sie darüber informiert wurden, dass sich die Verzögerung aufgrund der gegenwärtigen Gesundheitskrise um ein bis zwei Wochen verlängern könnte.

Sie wurden schließlich am 25. März geliefert, 6 Tage nach dem ursprünglichen Kostenvoranschlag.
Ich lade Sie ein, Ihre Spam-Mails zu überprüfen, wenn Sie unsere E-Mails nicht erhalten haben. Bei einer professionellen Adresse kann dies leider manchmal passieren.

Unser Kundendienst steht Ihnen außerdem 7 Tage die Woche zur Verfügung.

Wir möchten uns für den verpassten Austausch entschuldigen und danken Ihnen für Ihr Vertrauen und hoffen, dass Ihnen Ihre Lampen gefallen.

Das gesamte Lumitop-Team wünscht Ihnen ein schönes Wochenende.

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Eric M.

Published on 17/05/2020 à 12h09 following a purchase from 04/03/2020

Despite my calls and emails, my order could not appear in my history.

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Response from Lumitop Published on 18/05/2020

Hello, Mr. Martino,

We have done our best to make your order appear in the history. A problem in the system base of the site prevented us from doing so, of course against our will.

We have done our best to answer you, to inform and communicate the information necessary for your order.
If this is not the case, we remain at your disposal for any information you may require.

We have now solved this technical problem on the new customer accounts, it is simply impossible for us technically to retrieve your order history, this is unfortunately sometimes the vagaries of the computer.

Thank you for your understanding
Sincerely
The Lumitop team

Customer reviews of Lumitop

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Reviews 1 and 2 stars

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