Customer reviews of Lumix création

9,8 /10

Based on 350 published reviews

Summary of reviews

Lumix création delivers with fast, on-time shipping and careful, protective packaging that keeps products safe during transit. The range of lights and accessories consistently matches descriptions and expectations, with many mentions of meticulous craftsmanship, timeless styles, and attentive, responsive support from the team. Customers highlight reliable service and ongoing engagement, noting clear communication, excellent advice, and swift after-sales assistance. Overall, the store is praised for quality products, dependable delivery, and a professional, helpful customer experience.

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Celine P.

Published on 29/03/2024 à 13h44 following a purchase from 16/03/2024

the bulb was broken on arrival and I've just noticed it was cracked, otherwise the rest is fine

Translated reviews

Response from Lumix création Published on 30/03/2024

I'm very surprised by your negative review, in fact it can happen during transport that items are damaged despite all the care we take when packing.
You just need to let me know and I'll send you a bulb free of charge.

Fabrice P.

Published on 24/11/2019 à 13h02 following a purchase from 09/11/2019

The package arrived late and the wire of the white light was stained with black, too bad but I don't recommend it.

Translated reviews

Response from Lumix création Published on 27/11/2019

I am very surprised by your return...
You ordered your lamp on Saturday, November 9 at 20:22 with a request for delivery MONDIAL RELAY (average delivery time of 4 to 5 days).

I sent you an email on Tuesday morning, November 12, informing you that during the assembly of your lamp, I realized that my spool of white cable had defects (small black spots) and that I unfortunately did not have another in stock.
I sent back the reel with factory defects to my supplier and I ordered white cable again urgently.
I warned you of the delay and I even offered to send you your lamp by Colissimo pro 2 days at my expense.
I had no answer from you following my two emails.

After having received the new white cable without any defect, I assembled your lamp in priority on November 14 in the morning and I sent it by Colissimo Post at my expense in order to make up for 1 DAY of DELAY!
Reminder of the delivery time for the creation of a personalized lamp: 2 to 3 WORKING days.

I am sorry that you are unhappy, but I did everything I could to satisfy you and I really have nothing to reproach me.