Customer reviews of Lumix création

9,8 /10

Based on 347 published reviews

Summary of reviews

Lumix création consistently delivers on reliable delivery speed and careful packaging, with many mentions of fast shipping and items arriving as described or meeting expectations. Customers highlight specific product strengths, such as well-made lights, thoughtful craftsmanship, and materials like porcelain and varnished metal, along with accurate descriptions and meticulous assembly. The store is praised for attentive, knowledgeable staff and excellent after-sales service, with numerous notes of good communication, helpful advice, and responsive follow-up. Overall, the experience is described as smooth and dependable, with repeated purchases and strong recommendations.

Reviews 2 and 3 stars

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Celine P.

Published on 29/03/2024 à 13h44 following a purchase from 16/03/2024

the bulb was broken on arrival and I've just noticed it was cracked, otherwise the rest is fine

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Response from Lumix création Published on 30/03/2024

I'm very surprised by your negative review, in fact it can happen during transport that items are damaged despite all the care we take when packing.
You just need to let me know and I'll send you a bulb free of charge.

Pierre A.

Published on 29/04/2023 à 11h08 following a purchase from 13/04/2023

In the website, I was not clearly informed that there was no chandelier. Indeed, at first I made a search with chandelier. I clicked on models that interested me (chandelier + colored cable) then in my cart, it was found that a set of cable which I could change the color + black cover ... In short, everything was fine but the chandelier had "disappeared" during my browsing, and unfortunately it was at the reception that I realized it. ==> The material is quality and I will keep it, adapting another chandelier, but it did not go well on the site during the purchase. If you can correct it ??? Sincerely, Pierre

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Response from Lumix création Published on 03/05/2023

Hello Pierre,

We are sorry that you were not completely satisfied with your experience with Lumix Creation. We always take feedback into account and strive to make our services better, more transparent and easier to use. We will carefully review your feedback and take the necessary steps to improve our site. Thank you for taking the time to give us your feedback.

Sincerely,

The Lumix Creation team

M-Ange Et Benoit C.

Published on 04/12/2020 à 12h08

Very good but it is a pity that it is not clearer that the VAT is not recoverable

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Response from Lumix création Published on 05/12/2020

Thank you for your feedback.
For the VAT, it is specified in the legal mentions and in the GTC.
I thank you for communicating to me where else it could be indicated so that it is clearer for pro customers? Thank you in advance

Fabrice P.

Published on 24/11/2019 à 13h02 following a purchase from 09/11/2019

The package arrived late and the wire of the white light was stained with black, too bad but I don't recommend it.

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Response from Lumix création Published on 27/11/2019

I am very surprised by your return...
You ordered your lamp on Saturday, November 9 at 20:22 with a request for delivery MONDIAL RELAY (average delivery time of 4 to 5 days).

I sent you an email on Tuesday morning, November 12, informing you that during the assembly of your lamp, I realized that my spool of white cable had defects (small black spots) and that I unfortunately did not have another in stock.
I sent back the reel with factory defects to my supplier and I ordered white cable again urgently.
I warned you of the delay and I even offered to send you your lamp by Colissimo pro 2 days at my expense.
I had no answer from you following my two emails.

After having received the new white cable without any defect, I assembled your lamp in priority on November 14 in the morning and I sent it by Colissimo Post at my expense in order to make up for 1 DAY of DELAY!
Reminder of the delivery time for the creation of a personalized lamp: 2 to 3 WORKING days.

I am sorry that you are unhappy, but I did everything I could to satisfy you and I really have nothing to reproach me.

Ben R.

Published on 23/11/2018 à 08h56 following a purchase from 06/11/2018

cables not stripped enough for socket connection, malfunction

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Response from Lumix création Published on 26/11/2018

Thank you for your feedback. I would like to reiterate what I said in private during our previous exchanges.

Our creations and assemblies are systematically tested and verified before being sent.
It is possible that the material or the connection had an anomaly, in which case, you should have informed us and not to intervene by yourself by dismantling the device.

We could have immediately exchanged the device at our expense, of course, which would have allowed us to know exactly what the problem was.

I am sorry for this inconvenience.
Nicolas

Mathilde G.

Published on 25/10/2017 à 11h46

Very large choice on the site, fast reception. On the other hand the quality is average (the brass color is not uniform and the plastic of the socket is of bad quality).

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Response from Lumix création Published on 26/10/2017

Thank you for your feedback.

You have purchased a walking lamp with a brass cage; the color of the brass cage can vary significantly depending on the parts and indeed sometimes present slight red reflections.

As for the socket with integrated switch, it is not made of plastic but of Bakelite, and the sockets are of very good quality, certified in accordance with the strictest European standards (IMQ-ENEC and NF-EN 60.598-1 for installation in a portable lamp). Made in Italy.
Thanks