Customer reviews of Luxxa Boutique

9,7 /10

Based on 193 published reviews

Summary of reviews

Luxxa Boutique consistently delivers with items described as impeccable, beautiful, and of high quality, including French-made lingerie and carefully packaged products that make gifting special. Delivery is noted for speed, solid processing, careful packaging, and beautiful presentation, with many customers highlighting fast shipping and reliable service. The customer service experience is repeatedly described as excellent, supportive, personal, and attentive, with seamless order, payment, and after-sales support, including easy exchanges and clear communication. Overall, the store is praised for top-tier materials, precise design, and dependable, elegant presentation that enhances the shopping and wearing experience.

Reviews 1 and 3 stars

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Vincent D.

Published on 16/12/2025 à 05h01 following a purchase from 28/11/2025

The delivery time was far too long due to the Chronopost company. 15 days! Two cancellations due to the closure of the delivery point. (hours not compatible with those of the delivery person!)

Translated reviews

Response from Luxxa Boutique Published on 22/12/2025

Dear Sir,
We sincerely apologize for the delivery delay you encountered. As soon as you reported it, we immediately took charge of your case, ensured careful follow-up with the carrier, and made sure to keep you informed at every step.
However, we feel it is important to clarify that this situation is neither due to a shortcoming of our customer service nor to the quality of our products or our online store. The exceptional delay of 15 days is solely due to malfunctions of the carrier, with two consecutive cancellations related to the closure of the delivery point (hours incompatible with those of the delivery person), elements completely independent of our will.
As you have indicated, this was not your first order with us and your previous experiences had always gone smoothly. That is why we regret that this rating reflects an external delivery issue, despite our responsiveness and constant involvement in following up on your order.
We remain fully committed to providing attentive customer service and high-quality creations, and we hope that your future experiences will fully reflect the standards of our brand.
Best regards,
We wish you an excellent holiday season.
Julia - Luxxa Lingerie Customer Service

Takeo F.

Published on 12/08/2022 à 14h59 following a purchase from 31/07/2022

Not so good.It was good some 7 or 8 years ago.

Response from Luxxa Boutique Published on 06/09/2022

Dear Sir,

We thank you for the time you have given us to leave a comment on our website.
Can you elaborate on how you think our brand was better a few years ago?
I remain available to discuss this subject.

Best regards,
Julia

Emmanuel G.

Published on 15/11/2021 à 12h47 following a purchase from 03/11/2021

Delivery in 7 days and not 48 hours as indicated on the site.

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Response from Luxxa Boutique Published on 16/11/2021

Dear Sir,
Thank you for your feedback.
I am sorry to hear that our preparation and delivery times did not meet your expectations.
However, the preparation time of orders is different from the delivery time.
Indeed, as you can see in our page dedicated to deliveries (https://www.luxxa-boutique.fr/fr/content/1-livraison), the preparation or even the manufacturing of each order requires a delay of 24 to 72 hours depending on the number of items and the complexity of the models included in the order. In addition to this time frame, shipping is unfortunately not our responsibility. This is why the times indicated are an estimate.
If we take a closer look at your order processing history, our commitments have been met.
Please note that delivery times (preparation or delivery) are in working days. But a weekend was included in your shipping time.
Of course if an order is urgent and has a deadline for receipt we will do our best to satisfy you. For this it is important to let us know.

If you wish to continue this conversation, I invite you to contact us by mail or by phone.
Thank you for your understanding,
Sincerely,

Julia VANDIER

Rémy U.

Published on 17/04/2021 à 14h49

Very good products Lacks a little color

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Response from Luxxa Boutique Published on 21/04/2021

Hello,
Thank you very much for your feedback. We are delighted that you like our products.
It is true that in our permanent collections we have a dominance of dark colors. However, "Les Éphémères" by Luxxa will be limited edition collections in which you will be able to find more colourful lingerie. These collections are currently being designed.
I look forward to hearing from you,
Julia