★★★★★
based on 832 reviews published
Latest neutral customer reviews
Everything is great in terms of delivery times and product quality. The only downside for which I am not satisfied is the explanations, both for the cocoon and the slippers and the hat, they skip or take for granted some fundamental steps. Even though I am capable of knitting, I found it difficult.
Thank you for your feedback and for sharing your experience with us. We are pleased to know that you appreciated the delivery times and the quality of our products. We are sorry that the instructions were not clear and we will do our best to improve the clarity of the explanations. Your suggestion is valuable to us and will help us provide better service.
Best regards,
The Ma Petite Laine team
I bought a complete kit to knit the cocoon as well as the hat and booties. The wool is of good quality, however the instructions are not up to the expected level, neither on paper (where sometimes information is missing, the number of stitches does not match between the increases and decreases made...), nor in the videos (missing steps in the hat, the creator has been aware for a long time but no online correction...). I find this disappointing given the price. I bought the kit solely to have the instructions and to be sure to have a cocoon that meets safety standards.
Thank you for taking the time to share your feedback on your experience with our kits. We are pleased to hear that you are satisfied with the quality of the wool. However, we are sincerely sorry to learn that the instructions did not meet your expectations. We take your comments very seriously and will pass them on to our team to improve our materials. Your satisfaction is our priority and we hope to provide you with a more pleasant experience in the future.
Best regards,
The Ma Petite Laine team
The cocoon does not work on my 2-month-old son who sticks his elbows out when raising his arms ... Too bad! I paid a lot for an item that will stay in a cupboard, I am disappointed...
Thank you for taking the time to share your experience. We are sorry to hear that the cocoon did not meet your expectations. Every child is unique, and we understand that this can be frustrating. We would be happy to help you find a solution that would suit your little one better. Please feel free to contact us to discuss this!
Best regards,
The Ma Petite Laine team
Very nice product and fast shipping but has no effect on my baby. His arms come out completely, his elbows are not held at all.
Thank you very much for your feedback on our site. We are delighted that you appreciated the product and the speed of shipping. We are sorry to hear that it did not have the expected effect on your baby.
Have you checked the size of the cocoon? Have you tried to place his arms along his body and to install him in a flexed position at the bottom of the cocoon, in order to roll up the top? The smart cocoon has a softer capacity than wool cocoons and is less suitable for babies with a strong need...
Your feedback is important and we will specify it better.
Best regards,
Olivia from Ma Petite Laine
Hello, I had ordered a different color, but I will make do with it. Why don't you notify before sending, I might have chosen another color of my choice.
Thank you for taking the time to share your feedback on our site "Ma Petite Laine". We are sorry to hear that you did not receive the desired color. This is a preparation error, as we never send a color "at random", so we can proceed with an exchange if you wish, feel free to contact us by email!
Best regards,
The Ma Petite Laine team
The package arrived crushed and unusable for a gift. What a shame!
Said starting but kit 65€ and I didn't succeed at all.. super quality kit however, but the explanations for a beginner are not possible…
Quality wool. Very well prepared package. The downside, the pattern that was not good! The one sent by email also had an error. Too bad for a site that seems very confident!!!! After a few attempts, I managed to make the cocoon and am satisfied with the result.
Thank you for your feedback and your compliments on the quality of the wool and the preparation of the package. We are, however, sorry to hear that you encountered problems with the pattern. Your comments are valuable and we will pass them on to our team for improvement. We are delighted that, despite these difficulties, you were able to create your cocoon and that you are satisfied with the final result. Please do not hesitate to contact us for any future assistance.
Best regards,
The Ma Petite Laine team
Parcel relay too far away
Thank you for taking the time to share your feedback. We are sorry to hear that the parcel relay is too far from your home. Your feedback is valuable and we will express it to our delivery partner to improve our customers' experience. Please do not hesitate to contact us for any other suggestions or needs.
Best regards,
The Ma Petite Laine team
Hello, even though my cocoon is finished, I am not completely satisfied, I contacted you twice and received responses. Nevertheless, I have been knitting for at least 35 years and I am used to patterns, I was disconcerted by your very complicated explanations and a complex vocabulary of abbreviations, in addition to the errors..... I find it unfortunate to be forced to buy the kit to get the pattern for the cocoon and the price difference between 6 balls of yarn and the complete kit is quite exaggerated. Best regards, Anne Chardigny,
Thank you for taking the time to share your feedback. We are sorry to hear that our explanations did not meet your expectations and that you encountered difficulties with this pattern. However, we offer different ways to present it (video, detailed written presentation, and summarized English presentation) to meet the needs of all knitters, even beginners... We take note of your comments in order to improve,
Thank you,
Best regards,
The "Ma Petite Laine" team
Broken box, but yes for the speed of shipping
We are sorry that the shipping box arrived damaged... the journey to Canada must have been bumpy...
But the main thing is the content :-), fortunately nothing was damaged...
Have a nice day,
Olivia from Ma Petite Laine
I am very satisfied! The color is great!
My daughter did not adopt her unfortunately.
The knitting instructions worked well. The wool quality (color, softness) did not match the pictures and did not meet my expectations for a newborn product given the price.
Relatively fast delivery to Germany, however, I find the extra delivery costs to the residence too high. Especially since free shipping is advertised. However, this only applies to delivery to a specific location.
I bought the kit. "I'm knitting my cocoon" supernatural. I chose the cocoon 2-9 months + hat: 5 balls of yarn. By doubling the yarn, as indicated in the pattern, there is not enough yarn to make the hat. I am disappointed.
A little downside: to accompany this purchase, I received a dozen e-mails in all from the time I placed the order until my opinion. Don't forget that sending e-mails pollutes and consumes a lot of energy. Too bad
I have placed 3 orders with ma petite laine for birth kits and merino clothing. The products are great. The reason I only put 2 stars is due to the mistakes made during deliveries and the after-sales service which is simply not up to scratch. One of my orders was blocked at customs (I live in Switzerland). I had to contact the delivery company directly to find out about my parcel, and give them the information about my order that should have been sent beforehand. This order contained an error: a cocoon ordered in size 2 was delivered in size 1. The indication of this size on the label is practically illegible and I realized the error late. After pointing it out, ma petite laine didn't take any responsibility for this obvious error and offered me a 15-euro credit on my next order as compensation (for a 100-euro cocoon that I can no longer use for my baby)... I'm very disappointed!
I need to clarify a few things...
We did indeed make a mistake at the time of delivery, which you informed us of 6 months later, when the cocoon had been used.
We tried to contact you by phone several times, and offered you a refund and a gift voucher...
As for delivery, unfortunately customs in Switzerland sometimes pose a problem.
Thank you for your understanding! We do our utmost to satisfy our customers...
Good evening , I find the principle very good, very beautiful. Unfortunately too small. It was for a very small baby 2.500 kg 48 cm. Even so, it's too small and a bit tight. My daughter didn't use it, too bad!
What's more, we offer different sizes, so it's possible to exchange them. Exchanges are free, so don't hesitate!
Mesh too loose .
Video not clear and complete enough ... explanations of the beginning and end of rows of the model petit cookie on video should be better done for beginners and intermediates ... too bad because beautiful model ... and very good after-sales service ... but redo the video it would be really perfect ...
Thank you for taking the time to share your opinion. We're delighted that you like our "Couverture Petit Biscuit" model and our after-sales service. Your feedback on the clarity of the videos is invaluable and we take it very seriously. We'll be working to improve our content to better support our customers. Your satisfaction is our priority.
Yours sincerely
The Ma Petite Laine team