/10
★★★★★
based on 1437 reviews published
★★★★★
based on 1437 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
I called and sent an email to Agour to report that the cheeses arrived in a pitiful state and therefore inedible. No response to date which is still a lack of respect. Honestly very disappointed because my previous purchases went smoothly without any problems. I am now hesitant to reorder even though I am of Basque Spanish origin, had a wife, and have a Basque son. Too bad....
Sylvain C.
purchased on 10/08/2025
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Answer from Maison Agour
Mr. Casez,
Thank you for your feedback.
We would like to clarify that this is in no way a lack of respect on our part. Simply, we had not been informed of your approach to our headquarters.
Thus, in order to effectively handle any complaint, we invite you to contact our customer service directly at the following address: [email protected]
For our quality service to analyze your request under the best conditions, could you please send us visuals of your order upon receipt, as well as your impressions after tasting.
These elements will allow us to determine whether it is a problem related to transport, preservation, or the natural aging of the cheese. As you know, cheese is a living product: its taste qualities can vary.
Rest assured that, in the case of a proven dissatisfaction or a quality problem, we have compensation solutions available, in the form of credit or reshipment of one of our specialties.
We hope that this information will be useful to you and remain at your disposal to find the most suitable solution.
Awaiting your response,
Best regards,
The Maison Agour Etxea team
Thank you for your feedback.
We would like to clarify that this is in no way a lack of respect on our part. Simply, we had not been informed of your approach to our headquarters.
Thus, in order to effectively handle any complaint, we invite you to contact our customer service directly at the following address: [email protected]
For our quality service to analyze your request under the best conditions, could you please send us visuals of your order upon receipt, as well as your impressions after tasting.
These elements will allow us to determine whether it is a problem related to transport, preservation, or the natural aging of the cheese. As you know, cheese is a living product: its taste qualities can vary.
Rest assured that, in the case of a proven dissatisfaction or a quality problem, we have compensation solutions available, in the form of credit or reshipment of one of our specialties.
We hope that this information will be useful to you and remain at your disposal to find the most suitable solution.
Awaiting your response,
Best regards,
The Maison Agour Etxea team
5
/5
★★★★★
Cheeses of the highest quality. Very good. The delivery was on time, although they need to take care of the cold chain. Other than that, everything perfect. I will repeat the purchase with this company.
Santos M.
purchased on 11/08/2025
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Answer from Maison Agour
Dear Mr. Mendez Gonzalez,
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea
5
/5
★★★★★
Everything perfect
Laura A.
purchased on 07/08/2025
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5
/5
★★★★★
Products delivered on time, and the quality is there!
Ivan C.
purchased on 11/08/2025
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5
/5
★★★★★
Good value for money
Stephane G.
purchased on 08/08/2025
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4
/5
★★★★☆
Order placed and received quickly. The only small disappointment is that the company that received my package does not have a refrigerated corner to keep the package, otherwise everything went well.
David C.
purchased on 08/08/2025
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Answer from Maison Agour
Mr. Canard,
We sincerely thank you for your feedback and are delighted that your order arrived quickly.
Regarding your comment, we would like to clarify that our products are shipped in specially designed packaging to ensure their proper preservation during transport.
However, we fully understand your concern and will make sure to pass this observation on to our carrier.
Rest assured that we remain attentive to every feedback from our customers in order to constantly improve our service. We hope that tasting our specialties will bring you complete satisfaction.
We look forward to delighting you again,
Best regards,
The Maison Agour Etxea team
We sincerely thank you for your feedback and are delighted that your order arrived quickly.
Regarding your comment, we would like to clarify that our products are shipped in specially designed packaging to ensure their proper preservation during transport.
However, we fully understand your concern and will make sure to pass this observation on to our carrier.
Rest assured that we remain attentive to every feedback from our customers in order to constantly improve our service. We hope that tasting our specialties will bring you complete satisfaction.
We look forward to delighting you again,
Best regards,
The Maison Agour Etxea team
5
/5
★★★★★
Perfect
Edithe F.
purchased on 07/08/2025
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5
/5
★★★★★
Always good merchandise at Agour, the little smoked raw milk tomettes, and the charcuterie. It's the bomb!
Marc M.
purchased on 07/08/2025
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5
/5
★★★★★
Excellent products and fast shipping
Thierry T.
purchased on 07/08/2025
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5
/5
★★★★★
Delivery always so fast ..... and delicious cheese Thank you
Christiane S.
purchased on 06/08/2025
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4
/5
★★★★☆
Everything was excellent thank you
Christophe C.
purchased on 04/08/2025
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Answer from Maison Agour
Mr. Chadier,
Thank you for your review.
Your encouragement motivates us to continue our efforts to offer you the best of Maison Agour.
We look forward to delighting you again very soon!
Best regards,
The Maison Agour team
Thank you for your review.
Your encouragement motivates us to continue our efforts to offer you the best of Maison Agour.
We look forward to delighting you again very soon!
Best regards,
The Maison Agour team
5
/5
★★★★★
Exceptional in everything, the product, the cheese deserves to be the best in the world for a third time
Alfredo G.
purchased on 06/08/2025
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5
/5
★★★★★
Received according to your information and in perfect condition.
Costa N.
purchased on 04/08/2025
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Answer from Maison Agour
Mr. Nieves,
Thank you very much for your message. We are glad to know that you have received your order in perfect condition and that everything has met your satisfaction.
Sincerely,
Maison Agour Etxea
Thank you very much for your message. We are glad to know that you have received your order in perfect condition and that everything has met your satisfaction.
Sincerely,
Maison Agour Etxea
5
/5
★★★★★
Excellence of products and careful delivery. I will return sooner or later as a fan to place a new order. THANK YOU
Guy B.
purchased on 04/08/2025
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1
/5
★☆☆☆☆
It didn't come in Seur Frío. Everything arrived thawed and the cheeses smelled strange. The transport company told me that anything coming beyond the Pyrenees is not treated as cold. Talk to them.
Luis S.
purchased on 04/08/2025
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Answer from Maison Agour
Mr. Santos,
We appreciate your trust.
We sincerely apologize for the inconvenience caused when receiving your order.
Your package was delivered within the expected timeframe for Spain through our provider DPD.
As indicated in our delivery conditions at the time of validating your order, your order was shipped with a portable cooler; however, the transport through DPD does not have a temperature-controlled transport service.
Additionally, delivery times to European countries are longer and temperature variations are significant during this summer period.
Although it is rare, sometimes our products are affected by these conditions.
That is why we clearly indicate that these shipments are not refrigerated.
As a precaution, we recommend customers choose a delivery period outside of high summer temperatures.
In case of a claim for a damaged or non-compliant product, we invite you to provide us with images of your order at the time of receipt and to contact our after-sales service directly at the address: [email protected]
After opening a claim file and receiving a response from our quality service, we will offer you the appropriate compensation.
We apologize for the inconvenience caused.
Sincerely,
Maison Agour Etxea
We appreciate your trust.
We sincerely apologize for the inconvenience caused when receiving your order.
Your package was delivered within the expected timeframe for Spain through our provider DPD.
As indicated in our delivery conditions at the time of validating your order, your order was shipped with a portable cooler; however, the transport through DPD does not have a temperature-controlled transport service.
Additionally, delivery times to European countries are longer and temperature variations are significant during this summer period.
Although it is rare, sometimes our products are affected by these conditions.
That is why we clearly indicate that these shipments are not refrigerated.
As a precaution, we recommend customers choose a delivery period outside of high summer temperatures.
In case of a claim for a damaged or non-compliant product, we invite you to provide us with images of your order at the time of receipt and to contact our after-sales service directly at the address: [email protected]
After opening a claim file and receiving a response from our quality service, we will offer you the appropriate compensation.
We apologize for the inconvenience caused.
Sincerely,
Maison Agour Etxea
5
/5
★★★★★
Everything is great, the order was served quickly and the quality of the product is excellent.
Ignacio L.
purchased on 04/08/2025
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Answer from Maison Agour
Mr. López Almenar,
Thank you very much for your comment! We are glad to know that your order arrived quickly and that you were satisfied with the quality of our products. It will always be a pleasure to serve you again.
Best regards,
Maison Agour Etxea
Thank you very much for your comment! We are glad to know that your order arrived quickly and that you were satisfied with the quality of our products. It will always be a pleasure to serve you again.
Best regards,
Maison Agour Etxea
5
/5
★★★★★
Always excellent I share with friends Thank you
Thierry F.
purchased on 04/08/2025
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5
/5
★★★★★
Fast delivery and very well packaged products. Excellent products
Josiane C.
purchased on 30/07/2025
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5
/5
★★★★★
Perfect delivery and products are as usual
Moutte M.
purchased on 03/08/2025
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5
/5
★★★★★
Dream cheeses that arrive 2 to 3 days after the order. Impeccable service. Thank you!!!
Nigel W.
purchased on 03/08/2025
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4
/5
★★★★☆
I will certainly order other products
Max M.
purchased on 01/08/2025
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Answer from Maison Agour
Mr. Mayzaud,
Thank you for your trust and your feedback.
We are happy to know that our products have made you want to renew the experience.
We will be delighted to accompany you during your next tastings.
See you very soon for new gourmet discoveries.
Best regards,
Maison Agour Etxea
Thank you for your trust and your feedback.
We are happy to know that our products have made you want to renew the experience.
We will be delighted to accompany you during your next tastings.
See you very soon for new gourmet discoveries.
Best regards,
Maison Agour Etxea
5
/5
★★★★★
Perfect.
Jaume B.
purchased on 30/07/2025
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5
/5
★★★★★
Very good wine and very fast delivery. I will gladly order again.
Holger M.
purchased on 01/08/2025
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3
/5
★★★☆☆
I ordered 3 cheeses: 2 sheep and 1 cow - It was hot when I picked up my package which was well preserved at the relay. When I opened it, the vacuum packaging was not airtight (failed pressure) and the cheeses were oozing a lot... The Ossau-Iraty, which is a hard cheese, was completely soft. I put everything in the fridge as soon as I got home, but I admit that the cow's milk cheese had a lot of trouble regaining consistency.
Sandrine G.
purchased on 27/07/2025
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Answer from Maison Agour
Mrs. Galiana,
We thank you for your trust and are sincerely sorry for the inconvenience encountered during the reception of your order.
As part of a complaint for a damaged or non-compliant product, we invite you to send us visuals of your order upon receipt, and to contact our after-sales service directly at the address: [email protected].
Was the tasting still in line with your expectations?
We will immediately alert our preparation service regarding the importance of the quality of the vacuum packaging, in order to prevent this type of incident from happening again.
With our renewed apologies for the inconvenience caused,
Maison Agour Etxea
We thank you for your trust and are sincerely sorry for the inconvenience encountered during the reception of your order.
As part of a complaint for a damaged or non-compliant product, we invite you to send us visuals of your order upon receipt, and to contact our after-sales service directly at the address: [email protected].
Was the tasting still in line with your expectations?
We will immediately alert our preparation service regarding the importance of the quality of the vacuum packaging, in order to prevent this type of incident from happening again.
With our renewed apologies for the inconvenience caused,
Maison Agour Etxea
5
/5
★★★★★
Very well
Michel C.
purchased on 26/07/2025
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5
/5
★★★★★
Delivery made in the best time and perfect packaging principles.
Nathalie L.
purchased on 26/07/2025
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5
/5
★★★★★
Exceptional products delivered fresh perfect
Marc F.
purchased on 28/07/2025
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5
/5
★★★★★
Effective. Very good. Excellent customer relations. Conquered.
Dany L.
purchased on 21/07/2025
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5
/5
★★★★★
On the AGOUR house I have nothing to say, however, having requested a chronofresh and being delivered on Friday with a pickup on Monday evening is not normal! And this is what will hold me back from ordering! Regards
Josiane V.
purchased on 20/07/2025
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5
/5
★★★★★
As usual, Fresh and Natural and Excellent products! Thank you Agur
Cecile P.
purchased on 18/07/2025
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