★★★★★
based on 1502 reviews published
Latest customer reviews
I love all your products since 2022 when I came directly to your cheese factory during my vacation! Since then, I have been loyal to Agur!
PERFECT ... excellent products, delivery as expected!!!
Incomplete order upon delivery. I had to pay the shipping fees for the second part of my order!!!
Thank you for your message.
We apologize for this incident during the delivery of your order.
Following your report, we had offered to resend the missing cheese at our expense, but you preferred to receive a credit.
Thus, during your next order, the usual shipping fees applied, the credit being deducted only from the amount of the products.
We hope this explanation will provide you with more clarity.
We remain at your disposal for any further requests.
Best regards,
Maison Agour Etxea
Excellent products and very fair prices. Fast delivery, 5-star service!
Always very good quality, delivery a bit too fast sometimes
Hello, It's simple the products from Maison Agour are super good with every order it's happiness!!!
Excellent !!!
Products always top-notch. However, there was a delivery issue: the initial point was not respected and I had to go to the DPD agency. Delay and loss of time
Thank you for your message and we are delighted that our products have once again fully satisfied you.
We are however sorry for the inconvenience encountered during the DPD delivery, particularly the change of pickup point and the delay caused.
Even though these situations remain rare, we understand your disappointment.
Please do not hesitate to contact our customer service at the following address: [email protected]
Our team will be able to review the tracking and offer you an appropriate solution.
Thank you again for your trust and loyalty.
Best regards,
Maison Agour Etxea
Fast delivery ... The smoked cheese is fabulous. I would recommend soon. Thank you
Serious house, very good quality product.
Everything is very good..!!
Everything went well. Ras
For the relational quality between the company and the client, everything is perfect. However, the communication from Pick Up is catastrophic. The package stayed ...5 days in the depot store without the carrier sending me an email or a text message. Unfortunately, this spoiled the experience for me. Fortunately, the cheese arrived intact. Best regards PK
We sincerely thank you for your message and for your compliments on the quality of our exchanges and our customer service.
However, we are sorry to learn about the difficulties encountered with the Pick Up delivery.
This type of situation remains exceptional, but we fully understand your disappointment.
Even though the cheese fortunately arrived intact, we take note of your feedback to pass it on to our transport partner and improve the delivery experience.
Thank you again for your trust and kindness.
We look forward to delighting you again very soon.
Best regards,
Maison Agour Etxea
-
What could be better when you're lacking calcium? The taste? A "Reality", surrounded by "Love"
Everything was very good, except the tiles from Tudela that arrived completely broken.
Magnificent cheeses Extra delivery BRAVO
Perfect
I am very happy with my experience at Maison Agour.
The three cheeses are very delicious!
I received my order well, fast delivery service with good goat cheese, sheep. Just how I like it, thank you, see you soon
Hello, products conform to the order, fast delivery, everything is ok, Thank you.
So happy with my order! The packages arrived really fast, all the way from France to Sweden. Everything is in great condition, even all the glass bottles. And the food and drinks are excellent.
We sincerely thank you for your message and for your trust.
We are delighted to hear that your order arrived safely in Sweden and that you enjoyed our products!
Your satisfaction is our greatest reward.
We hope you enjoy tasting them.
We look forward to seeing you again soon in our online shop.
Kind regards,
Maison Agour Etxea
Product quality and delivery speed
Hello, I bought 3 pieces of cheese. Cow and sheep milk cheese, lacking body in aging. Disappointed, it's for children or beginners. Ossau Iraty AOP - Raw Milk. Generally disappointed, raw milk cheeses have more character. Ossau-Iraty AOP ⬆️ (Aging: Long aging) finally a cheese, with a bit more character and length in the mouth, next time I will try the old reserve. For me, a crucial indication is missing, which is the aging duration (the range between 4 and 17 months is far too broad) and the quality-price ratio is not there for the first two. Here is my subjective opinion, I admit it, but you asked me for it.
Thank you for your detailed and constructive feedback on our cheeses.
Aging is the maturation period during which the cheese develops its aromas, texture, and personality. At Agour, this artisanal step takes place in our wooden aging rooms, between 4 and 18 months, depending on the desired character: the majority of our cheeses are aged for 6 months, some for 12 months, and the most typical up to 18 months, for more intense and complex flavors.
We understand your expectations regarding the precision of these durations and are working to make them more visible to best accompany each tasting.
For any questions or additional requests, our after-sales service is at your disposal at: [email protected]
Thank you again for your trust and your passion for good cheeses!
Best regards,
Maison Agour Etxea
Very satisfied
Order processed and delivered quickly with quality packaging. Good quality products that provide all the pleasure of Basque gastronomy
Very good quality products
The sheep's cheese is a wonder!!!
Ras
Fast service and delivery High quality products that we order regularly
We simply love it! Thank you
Perfect, as usual.
Very good products and fast delivery
Chronofresh delivery deadline not met, following a complaint, the sales department committed to making a gesture. Awaiting response to date.
We completely understand your disappointment regarding the delivery time and we are sincerely sorry for it.
To date, we unfortunately have not received any complaint registered in your name.
In order to assist you quickly and carry out the agreed commercial gesture, we invite you to directly contact our after-sales service at the following address: [email protected]
Our team remains at your complete disposal to resolve this situation as soon as possible.
Best regards,
Maison Agour Etxea
Thank you, Agour
Incredible cheeses! I really recommend this place
Very good products and fast delivery. Thank you very much
Delivery problem, request a delivery in the afternoon (because we are at work in the morning), not respected by the chronofrech company despite the requested changes
Very good
We sincerely thank you for your feedback and are delighted that your tasting experience with our products has satisfied you.
Your trust encourages us to continue our commitment to artisanal, local, and quality production.
We hope to have the pleasure of delighting you again very soon!
Maison Agour Etxea