★★★★★
based on 1654 reviews published
Latest customer reviews
Very good, fast and efficient
Fast delivery within 24 hours. I had selected the excellent sheep. With a discount code, it's really worth it. I am satisfied.
Excellent product !!
Some products arrived in crumbs
We are sincerely sorry to learn that your order arrived in crumbs. This situation does not correspond to the experience we wish to offer.
In case of damage observed upon opening the package (breakage, deterioration), we invite you to contact our after-sales service within 7 working days from receipt (or collection at a relay point). Your complaint must be accompanied by photos of the packaging and products to verify the situation.
We invite you to write to us at [email protected] specifying your order number, and attaching the visuals. After review, we can proceed according to your wish for a refund, a credit note, or a reshipment of the damaged goods only.
Best regards,
Maison Agour Etxea
I am very satisfied with my purchase it was very good
Very good products.
Very good product fast shipping
Unfortunately very dissatisfied and impossible to reach you by phone and I left several messages
We are sincerely sorry for your dissatisfaction and for the difficulties encountered in reaching us by phone.
This situation does not correspond to the level of service we wish to offer.
In order for us to quickly address your case and provide you with a solution, we invite you to contact us by email at [email protected], specifying your name and your order number. We will get back to you as soon as possible.
Best regards,
Maison Agour Etxea
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Delicious and impeccable delivery. Thank you very much!
Not convinced by the texture of sheep's cheese associated with Espelette pepper in puree.
We are sorry to learn that the combination and texture of our sheep's cheese with Espelette pepper in puree did not convince you.
This recipe has a very particular character, and we completely understand that it may not suit all tastes.
However, we thank you for taking the time to share your feelings, as your feedback helps us better understand our customers' expectations.
We remain at your disposal at [email protected] if you wish to specify further what you disliked (texture, intensity of the pepper, balance in the mouth), so that we can take it into account.
Best regards,
Maison Agour Etxea
3rd order. Quality products delivered on time. No issues.
Perfect
Fast delivery Quality products a delight !!
Nothing to say about the purchased products, the quality is there....what a taste, bravo! However, the delivery, what a mess.....The package that was supposed to be delivered in Sud Gironde, left Dax in the Landes and got lost for 3 days in Lezignan in the Aude, before returning to Sud Gironde....The journey therefore lasted 3 days, whereas it should have been done in a maximum of 2 hours from Dax....This caused a lot of stress and the fear that the package would not be delivered for Christmas.....
We are delighted to read that the quality and taste of our products have met your expectations, and we thank you for this very positive feedback.
However, we are sincerely sorry for the difficulties encountered with the delivery of your package. The route you describe (with a detour of several days) is indeed not normal, and we fully understand the stress generated, especially with Christmas approaching.
We specify that the announced deadlines remain dependent on the processing stages of the carrier, and that sorting errors can unfortunately lead to this type of detour. We deeply regret this situation and take your feedback into account.
We remain at your disposal at [email protected] if you wish us to consult the details of your delivery (with your order number).
Best regards,
Maison Agour Etxea
Perfect delivery. We recommend Agour products
Good evening products, too bad there was this late delivery
We are pleased to know that you liked our products, and we are sincerely sorry that the delivery arrived too late. This situation does not correspond to the experience we wish to offer.
We inform you that delivery times may vary depending on the handling and processing by the carrier, especially during peak periods. However, we regret this delay and the inconvenience caused.
We remain at your disposal at [email protected], if you wish us to check the tracking of your order (by specifying your order number).
Best regards,
Maison Agour Etxea
Perfect, very professional site!
Disappointment with the flavor of the cheese received compared to the in-store purchase
We are sorry to learn that the flavor of the cheese received did not bring you the same satisfaction as during your in-store purchase.
We understand your disappointment, as the tasting experience can sometimes vary depending on the type of aging, the batch, or the conditions of storage and transport.
In order for us to study your feedback and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number, the product concerned, and, if possible, the batch number (or a photo of the label).
Best regards,
Maison Agour Etxea
I am very impressed by the quality of the products I have purchased.
Excellent, no regrets. We were able to appreciate the quality. Very fast delivery and careful packaging. I recommend!
Super and the sublime cheese
Perfect
Very good products, perfect packaging and fast delivery. Long live the products from the Basque Country
The products are excellent, ham and truffled cow and sheep tommettes.
SATISFIED WITH THE CHEESE, I HAVE NOT YET TASTED THE COOKED DISHES
We are delighted to know that you are satisfied with our cheeses.
We hope that the cooked dishes will please you just as much during the tasting.
We remain at your disposal at [email protected] if you have any questions or if you wish to share your opinion after tasting.
Best regards,
Maison Agour Etxea
Super good
VERY GOOD CHEESE !!
Satisfied with Agour products despite the delayed delivery by DPD without reason and without response from the Agour site.
We are pleased to know that you are satisfied with our products, and we thank you for your trust.
However, we are sorry for the delivery delay encountered with DPD, as well as for the lack of response that may have given you the feeling of not being supported. This situation does not correspond to the level of service we wish to offer.
We remain at your disposal at [email protected] if you wish us to verify your file (by indicating your order number), in order to understand the origin of the delay and provide you with a more precise response.
Best regards,
Maison Agour Etxea
Perfect as usual
The products are excellent. I order regularly and am never disappointed. I highly recommend (I have actually given this address to several people around me) and have let them taste the various cheeses.
Fast delivery and products of very high quality. A big thank you for the truffle sheep cheese and the Basque blue cheese, a real delight.
Fast delivery, highly appreciated products, good service from the carrier. I recommend Maison Agour.
Very good. My order arrived on time, with all products intact... so nothing to report..... Very good. Agour is a serious company, I have never had any issues with them.....
Very good products .. it would make you want to immigrate to the Basque Country
The tommette is not great, plus 695g instead of the minimum 750g.
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
Very good, I love sheep cheese.
Delicious products. Caring and responsive after-sales service.
Fast and compliant
Good products. we will recommend