English
★★★★★
based on 1924 reviews published
Latest customer reviews
Perfect as usual!
The products suffered from the heat because the delivery took too long. You should only offer express delivery.
Thank you for sharing your feedback. We are sincerely sorry that your products suffered from the heat during delivery.
To meet our customers' expectations, we offer several shipping methods. Only Chronofresh delivery guarantees transport in refrigerated vehicles, ensuring the cold chain is maintained until delivery.
For shipments via DPD, we protect our products with coolers and insulated packaging to limit the effects of heat. However, the transport trucks are not refrigerated. That is why, especially during the summer period, we strongly recommend prioritizing Chronofresh, despite its additional cost, to ensure receipt under the best conditions.
Your comment is important and reminds us of the relevance of this delivery method for heat-sensitive products.
We look forward to fully satisfying you on your next order.
Maison Agour Etxea
Shipments made on a Thursday. Transport on the weekend and delivery scheduled for Monday. However, during a heatwave, the transport delays the delivery by a day. Result: hot and melted cheeses, grease everywhere in the bags, the ham the same. If you are going to take the blame, you should never make deliveries on Thursdays and Fridays and especially reconsider your carrier (DPD): unreliable. I have nothing to say about the products, they are of quality. But never order on Thursday or Friday again.
Thank you for taking the time to share your experience, and we are sincerely sorry that your order was impacted by the extreme heat and delivery delay.
To meet the different needs of our customers, we offer several modes of transport. Only Chronofresh delivery guarantees transportation in refrigerated vehicles, ensuring compliance with the cold chain throughout transport.
Shipments via DPD benefit from insulated packaging with ice packs to protect the products. However, the trucks are not refrigerated. That is why, especially during heatwaves, we recommend prioritizing Chronofresh, despite its additional cost, to ensure delivery under optimal conditions.
In your situation, we invite you to contact our customer service at [email protected]. A compensation solution is planned for this type of incident, and our team will be happy to review your case as soon as possible.
We are pleased to hear that you appreciated the quality of our products and hope to have the opportunity to provide you with a fully satisfying experience on your next order.
Maison Agour Etxea
Very satisfied
Very satisfied with the handling of the order and the quality of the cheeses received.
Very quickly and good wine
Perfect
Great! This cheese is delicious. LARGELY STARTED..SEE YOU SOON.
Good delivery Good packaging
Delivery as agreed and of course the quality of the products.
Always perfect. Fresh products, well packaged. Fast delivery.
Very good products
Still very satisfied with my order: excellent goat cheese and delivery always so fast and in perfect condition.
Hello, fast delivery respected, products always top-notch, everything is fine, I recommend. Thank you.
Very good products, and very important responsive company in case of delivery error products. Well done
Easy order and excellent products
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Top thank you!
Super. What great compliments. Already for the orders, a perfect follow-up, reactive and extremely fast. And for the quality of the cheeses. For my daughter's wedding, 120 people. Only compliments from the helpers, the guests, the owner of the castle. Despite a meal that was already quite complete, the well-stocked cheese platters were a hit and came back empty. This is rare according to the manager who supervised the service. Really excellent. Thank you.
Excellent product
I did not receive my order completely damaged due to the carrier although my account was debited the amount of my order
Package arrived well with a 1-day delay. !!! Fortunately, I had requested the refrigerated pack which arrived well melted.
Thank you for taking the time to share your experience.
We are sorry to learn that your package arrived with a one-day delay. Despite this setback beyond our control, we are pleased to note that the refrigerated pack helped to properly preserve your products during transport.
We remain attentive to this type of situation and work with our carriers to ensure the best possible quality of service.
If you have any questions regarding your delivery or the condition of the received products, our after-sales service is at your disposal at the following address: [email protected].
We look forward to fully satisfying you on your next order.
Best regards,
Maison Agour Etxea
As always, it was perfect!!!!
Perfect for the order and the cheeses, however the expiration date is too tight.
Outstanding Company and old fashioned cheese
I would like to know how to preserve it while taking a thin slice per day, thank you for responding to me
Thank you for your message.
The preservation method may vary depending on the product in question. To provide you with the most suitable answer, could you please specify which cheese or product it is?
We will be happy to advise you on how to best preserve its flavors throughout your tasting.
We invite you to contact our after-sales service at the following address: [email protected]
Best regards,
Maison Agour Etxea
Very surprised by the speed with which my order was processed. And the product was excellent.
Super delicious
Shipping speed Product well packaged and excellent for a 4-month cheese Next purchase I will try the 6-month one, it's soft and melts in the mouth even better with good country bread or rye I don't like sweet and salty so I can't try it with black cherry jam You have won me over
EXCELLENT. I will soon reorder because I shared my first order with my friends and family. See you very soon
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The products offered by Maison Agour are tasty and refined.
Very good cheese and superior quality! Careful packaging and fast delivery. I recommend the Agour house.
Timely delivery and quality product.
I highly recommend the products of this company. Very good references. I have been ordering for about a year and I have never been disappointed. For those who love good cheese, don't hesitate to order... you won't be disappointed.
We sincerely thank you for your loyalty and for this very nice review.
We are delighted to have been with you for a year now and to know that our products always meet your expectations. Your recommendation is the greatest reward for our team, which passionately selects quality cheeses and authentic specialties.
Thank you again for your renewed trust and for the time spent sharing your experience.
We look forward to delighting you again very soon!
Maison Agour Etxea
I bought 2 pieces of natural sheep cheese, very good taste, correct quality/price ratio, delivery time respected. I will place orders again soon.
Very good
Excellent products that I have recommended to my circle. I will recommend.
We are really very satisfied, the products are all excellent, especially the sheep blue cheese that we buy in large quantities
Very good cheese!