Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Order received quickly and well packaged and protected. Delicious cheeses, we are enjoying them. Basque cake good but not exceptional, a bit disappointed. But that doesn't take away from the overall satisfaction.
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Emmanuel A.
Rating: 4 out of 5
following a purchase from 24/11/2023
Excellent cheese, Bayonne ham too strong for our taste, and really too thick slices.
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Didier L.
Rating: 4 out of 5
following a purchase from 30/11/2023
Some ambiguities to clarify.
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Sid ali S.
Rating: 4 out of 5
following a purchase from 29/11/2023
I recommend.
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philippe L.
Rating: 4 out of 5
following a purchase from 21/11/2023
Good
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PATRICK J.
Rating: 4 out of 5
following a purchase from 21/11/2023
Our first order on the AGOUR company's site went well. The products are good. We can recommend this site.
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Juan Carlos C.
Rating: 4 out of 5
following a purchase from 19/11/2023
In Euskara or Spanish, we do not know French and thank you.
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Gregory C.
Rating: 4 out of 5
following a purchase from 22/10/2023
The site is clear, the order is easy
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Pierre B.
Rating: 4 out of 5
following a purchase from 28/10/2023
The quality is there!! well done!!!
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jacques K.
Rating: 4 out of 5
following a purchase from 09/10/2023
The navigation on the site is well done. The delivery and its tracking are exemplary. Fast and secure delivery. The products I bought are all of quality, both the sausages and the cheeses. I started with a discovery idea and have since been convinced by the quality of the products. Well done! The prices are in a high category, but that's the price of quality.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/09/2023
Bizz
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2023
Very good Bayonne ham. The rosette is good. Good quality. Thank you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
14/20
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/08/2023
Fast delivery. Perfect packaging. The only small downside, in the product photo, it was indicated that it was a 2009 wine which is an excellent vintage, whereas upon delivery it was a 2018 vintage which is acceptable.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2023
Easy to use
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/07/2023
Satisfactory
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/07/2023
The delivery times are not respected even though there is an important payment option for delivery fees for delivery within 48 hours, but this is not the case in reality. So very, very disappointed...
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Response from Maison Agour
Indeed, we ensure delivery within 24/48 hours from the shipment of the package, and we clearly specify this in the presentation text of each carrier. Depending on the period or the selected products, the order preparation time may be a bit longer than usual. Nevertheless, we strive to always ship orders as quickly as possible. We understand that the delay was not suitable for you, but we reacted very quickly once you expressed your dissatisfaction.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2023
Only in French.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2023
Very good site, easy to access and fast delivery.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/06/2023
The site itself is fine, but the big problem is the quality of the cured ham aged 9 months. This is the second order I have made. The first was not conclusive at all (excessively salty ham), but this time it's a disaster. I wanted to take a slice at noon and it is all white as if coated with a layer of talc and still too salty. I do not recommend this company and will not order anything again. I will throw away this quarter of inedible ham. It serves as a lesson and makes me wary of so-called rewards!!! The tasters should have consulted our grandparents who knew how to make real and good ham.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
This time there was a problem with the delivery but AGOUR offered me a discount on the next order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2023
Nothing to report. Nothing to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/03/2023
Quality product...very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/03/2023
Everything went well, but... I appreciated less the mention for the cheese '...to be consumed before 28/03/2023'! Too short a deadline compared to the purchase date! For the excellent cake: it would be better protected in a more rigid box to avoid breakage! Don't take this as a complaint but as a personal opinion!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/03/2023
Even if these products are not made by you and you are only the distributors, I do not accept to pay 50% more than at the producer itself. For this reason, even if some of your products interest me, I will not order anything from you anymore and your €5 discount will not change anything. Best regards
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/02/2023
Very complete, clear and precise site, which showcases the proposed products very well!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2023
Keep it up
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
Very convenient to order online, delivery is fast, good service and perfect packaging.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2023
Fast delivery and serious packaging
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/12/2022
Good
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
Very good and especially responsive
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2022
No comment
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2022
Package very poorly made, half torn
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2022
Very good products. Serious follow-up, fast shipping. However, a significant increase compared to last year has slowed us down in our orders.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2022
To say more is not possible for me, it was a gift for a relative... no feedback..
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/09/2022
perfect
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2022
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/09/2022
Order as expected and sent on time. Product always of excellent quality: to recommend without reservations
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/11/2021
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
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Response from Maison Agour
Package arrived well and very quickly
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/11/2021
Delivery not in accordance with our order
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