Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Good products obviously, too bad it wasn't indicated during the order that the expiration dates are very short! 15 days to a month is not pleasant for so many kilos of cheese and cold cuts... knowing this, we would have spread our purchases.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2021
I received the package all torn with just simple tape around it. Apparently, it had been opened. Well, the ham was normal. Very good, we tasted it but disappointed with this delivery especially for food;
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Response from Maison Agour
Hello, I understand your disappointment. Unfortunately, despite all the care we take in preparing our packages, the carriers are quite careless and sometimes damage the packages to unacceptable levels. I am, however, glad that you received the complete package and especially enjoyed the product! Sincere apologies, Vincent
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2021
I regret that the promo codes offered when giving feedback do not work on the next orders.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
After an unfortunate mishap with the order regarding shipping, I finally received my order. The products are excellent. I do not regret ordering despite everything. The Basque cake is just as I remember from my childhood (being Basque myself). Now I just need to make a raclette to test the kit of 3 cheeses and the one with Espelette pepper. My husband, a big fan of sausage, loved the one we received. I take away one star not for the quality of the products, but for the troubles with the order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2021
I just ordered, I can't give a review for now, so I'm waiting for the delivery, thank you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/09/2021
Great packaging... and with ice packs! But I haven't tasted it yet, looks good visually; Thank you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/08/2021
Overall okay.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
REGULAR CUSTOMER SO SATISFIED.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
Completely satisfied!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2021
Very good, good product and well packaged.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/07/2021
Hello, the access site (cheese, ham icons, etc.) needs to be improved in terms of choice visibility... I didn't instinctively guess that they were choice icons and for a second time I searched a bit... There need to be icons that stand out... In white, one might simply think they are a form of summary... Otherwise, once in the choice, it's very clear (in my humble opinion!!) we have everything, the weight, the price per portion, per kg, and the product details... And the best for last: very good quality products and delivery within 24/48h max, a guarantee of quality... I'll allow myself a small reproach: maybe free delivery at a slightly lower price... Thank you Agour!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/05/2021
Parcel received with ice packs (to maintain freshness) very satisfied with the order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/05/2021
For the cheese it's 5, for the speed it's 3, I cut the pear in half I give it 4
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
the site is a plus on the delivery diversity, top on the deadlines, excellent product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
Pleasant navigation on the site. Delivery to the pickup store without any problem. Very pleasant merchant.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/04/2021
Excellent
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/04/2021
Fast delivery, good quality product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Fast and careful delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/04/2021
very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
Hello, first purchase, speed, discovery of the product, we liked it, will recommend again next month, shipping not discouraging, don't hesitate to get an idea and the products are quality, well packaged and arrived in less than 48 hours... freshness guaranteed... Thank you, see you soon
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/03/2021
Nothing particular to say except that it's easy to find your way around
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
Good products, a bit heavy navigation to access the products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
VERY GOOD PRODUCT I RECOMMEND THIS SELLER. THE CHRONOPOST FRESH DELIVERY IS A PLUS
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
The delivery needs improvement
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Response from Maison Agour
Hello, Thank you for your review. What do you think we could improve? Thank you in advance for your suggestions, Vincent
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
A bit disappointed with the ham. I will try once more.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
Everything was in accordance with my request, I will come to visit you as soon as possible during a stay in Itxassou at Anne Marie and Jean Jacques (Txistulari)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/03/2021
Very good quality, and for the delivery correct.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2021
Good however for the same product replacing two pages with one just by letting the customer modify whole cheese or quarter in a simple selection would make the order faster.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Disappointed by the lack of visibility on the delivery date.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Excellent in all areas.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/03/2021
Very good cheese but far from my expectations given the exaggerated advertising.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
Good item but shipping costs too high
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
very satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Apart from the Blue, too aged, excellent product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Everything went very well.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
4 : Very good overall - for all of us, the truffle cheese really needs to be reviewed!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/10/2020
24 : Good overall!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/06/2020
29 : Well packaged, shipped on time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
40 : Good products. Excellent value for money.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
42 : nothing to say about the ordered products except for one that I would not recommend
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