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Rating: 4 out of 5
Keep it up
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Very convenient to order online, delivery is fast, good service and perfect packaging.
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Rating: 4 out of 5
Fast delivery and serious packaging
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Rating: 2 out of 5
I ordered, as stated in the photo, 3 bottles of wine from the 2017 vintage and unfortunately I received 3 bottles from 2018... very disappointed, I will never order from their site again.
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Response from Maison Agour
Hello, we cannot change the photo with every stock change. It is stated in the description of all our wine bottles that the photo is not contractual, in this sense, we sent you the vintage that we had in stock at that time. Furthermore, the 2017 vintage of this wine is no longer available for sale anywhere. Next time, please remember to ask which vintage is in stock before placing your order.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very good and especially responsive
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Rating: 2 out of 5
The website was not good because I could not distinguish between the recipient of the goods and the billed person. Incorrect phone numbers were put on the order. My order was then delivered incorrectly. An order placed on December 13 was finally delivered on December 31. I was very upset because the gift did not arrive in time for Christmas.
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Response from Maison Agour
Hello, normally it is possible to differentiate the delivery address from the billing address. Perhaps the steps to achieve this are not clear enough, so we take your comment and will look into it. Regarding the delivery, indeed, there was a problem with your package, but unfortunately, there is not much we can do about it. Your package was shipped the day after your order, so you should have been delivered before Christmas. We notice many delivery problems during the end of the year due to the workload of carriers. We tried to react as quickly as possible for your package but unfortunately, it was not enough and we are sorry. Next time, do not hesitate to ask us for help if you encounter a problem differentiating the addresses. We wish you a very happy new year, Best regards, The Agour Team.
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Rating: 4 out of 5
No comment
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Rating: 4 out of 5
Package very poorly made, half torn
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Rating: 4 out of 5
Very good products. Serious follow-up, fast shipping. However, a significant increase compared to last year has slowed us down in our orders.
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Rating: 2 out of 5
Purchase of an 18-month ham and disappointed because the flavor is quite 'neutral' (I have known much finer, I buy 1 to 2 hams with bone per year) and quite fatty nonetheless. However, this is the first time I took an 18-month one. Unlikely that I will buy this product again.
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Rating: 4 out of 5
To say more is not possible for me, it was a gift for a relative... no feedback..
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Rating: 4 out of 5
perfect
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Rating: 4 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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Rating: 2 out of 5
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and not helping you enough. Please know that we send most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a €5 voucher (code: AGUR) on your next order with the guarantee of top-notch customer service.
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Response from Maison Agour
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and for not helping you enough. Please know that we ship most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time, and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a voucher of €5 (code: AGUR) for your next order with the guarantee of top-notch customer service.
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Rating: 4 out of 5
Order as expected and sent on time. Product always of excellent quality: to recommend without reservations
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Rating: 4 out of 5
Delivery not in accordance with our order
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Rating: 2 out of 5
Order of sausages with a product that has a consumption date of 2 days after receiving the package. We called and then sent an email, and to this day still no response.
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Response from Maison Agour
Hello Mr. Gris. We tried to contact you by phone but without success. We are truly sorry for this unpleasant surprise, it was an error on our part. As compensation, we would like to offer you the sausage of your choice on your next order.
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Rating: 4 out of 5
Good products obviously, too bad it wasn't indicated during the order that the expiration dates are very short! 15 days to a month is not pleasant for so many kilos of cheese and cold cuts... knowing this, we would have spread our purchases.
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Rating: 4 out of 5
I received the package all torn with just simple tape around it. Apparently, it had been opened. Well, the ham was normal. Very good, we tasted it but disappointed with this delivery especially for food;
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Response from Maison Agour
Hello, I understand your disappointment. Unfortunately, despite all the care we take in preparing our packages, the carriers are quite careless and sometimes damage the packages to unacceptable levels. I am, however, glad that you received the complete package and especially enjoyed the product! Sincere apologies, Vincent
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Rating: 4 out of 5
I regret that the promo codes offered when giving feedback do not work on the next orders.
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Rating: 2 out of 5
product still as good but upon receipt, the entire bottom part of the cheese was wet and the rind was crumbling.... which made it unfit for consumption. (transport, packaging?).... really disappointed.
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Rating: 4 out of 5
After an unfortunate mishap with the order regarding shipping, I finally received my order. The products are excellent. I do not regret ordering despite everything. The Basque cake is just as I remember from my childhood (being Basque myself). Now I just need to make a raclette to test the kit of 3 cheeses and the one with Espelette pepper. My husband, a big fan of sausage, loved the one we received. I take away one star not for the quality of the products, but for the troubles with the order.
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Rating: 4 out of 5
I just ordered, I can't give a review for now, so I'm waiting for the delivery, thank you.
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Rating: 4 out of 5
Great packaging... and with ice packs! But I haven't tasted it yet, looks good visually; Thank you.
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Rating: 4 out of 5
Overall okay.
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Rating: 4 out of 5
REGULAR CUSTOMER SO SATISFIED.
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Rating: 4 out of 5
Completely satisfied!
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Rating: 4 out of 5
Very good, good product and well packaged.
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Rating: 2 out of 5
Second order and delivery still mediocre. (Parcel opened and not delivered to home).
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Response from Maison Agour
Hello, we are sorry for these unfortunate experiences. Unfortunately, we no longer have control over the parcel once it is entrusted to the carrier. I hope your products arrived undamaged and that you liked the ham!
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Rating: 4 out of 5
Hello, the access site (cheese, ham icons, etc.) needs to be improved in terms of choice visibility... I didn't instinctively guess that they were choice icons and for a second time I searched a bit... There need to be icons that stand out... In white, one might simply think they are a form of summary... Otherwise, once in the choice, it's very clear (in my humble opinion!!) we have everything, the weight, the price per portion, per kg, and the product details... And the best for last: very good quality products and delivery within 24/48h max, a guarantee of quality... I'll allow myself a small reproach: maybe free delivery at a slightly lower price... Thank you Agour!!
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Rating: 2 out of 5
Delivery time not respected. 6 days instead of 1 as planned on the site without knowing how the food product was stored
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Response from Maison Agour
Hello, Our apologies for the abnormally long delivery time. The order was placed on the 10th and shipped on the 11th. Unfortunately, we cannot do better on our side. As part of our contract with TNT, it is stipulated delivery in 24h but unfortunately TNT has failed this time. The parcel was only presented on the 15th, which is 3 days of delay attributable to the carrier. You were absent and the parcel was therefore re-delivered the next day. The product you purchased (ham with bone) does not require cold storage, so between the cold packs and the cooler that can maintain a temperature below 20° for 2/3 days, the ham should not have suffered too much. If necessary, do not hesitate to contact us. Best regards, Maison Agour
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Rating: 4 out of 5
Parcel received with ice packs (to maintain freshness) very satisfied with the order.
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Rating: 4 out of 5
For the cheese it's 5, for the speed it's 3, I cut the pear in half I give it 4
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Rating: 4 out of 5
the site is a plus on the delivery diversity, top on the deadlines, excellent product.
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Rating: 4 out of 5
Pleasant navigation on the site. Delivery to the pickup store without any problem. Very pleasant merchant.
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Rating: 4 out of 5
Excellent
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Rating: 4 out of 5
Fast delivery, good quality product
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Rating: 4 out of 5
Fast and careful delivery.
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Rating: 4 out of 5
very good
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