Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Hello, first purchase, speed, discovery of the product, we liked it, will recommend again next month, shipping not discouraging, don't hesitate to get an idea and the products are quality, well packaged and arrived in less than 48 hours... freshness guaranteed... Thank you, see you soon
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/03/2021
Nothing particular to say except that it's easy to find your way around
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
Good products, a bit heavy navigation to access the products.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/03/2021
I am missing in the basket some local flavors, 4 slices of Bayonne ham and in the box of tiles a lot of crumbs. The cheese is fine.
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Response from Maison Agour
Hello Jean Pierre, Thank you for your comment which will help us improve. Indeed, it is an error on our part. We will of course send you the missing slices of Bayonne ham, as well as a new box of tiles. As for the tiles, I cannot assure you that they will arrive intact as they break during shipping.. Do you give me permission to request the removal of your review once the products are sent? Thank you for your message and I hope the other products have given you greater satisfaction! Louise
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
VERY GOOD PRODUCT I RECOMMEND THIS SELLER. THE CHRONOPOST FRESH DELIVERY IS A PLUS
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
The delivery needs improvement
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Response from Maison Agour
Hello, Thank you for your review. What do you think we could improve? Thank you in advance for your suggestions, Vincent
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
A bit disappointed with the ham. I will try once more.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
Everything was in accordance with my request, I will come to visit you as soon as possible during a stay in Itxassou at Anne Marie and Jean Jacques (Txistulari)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/03/2021
Very good quality, and for the delivery correct.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2021
Good however for the same product replacing two pages with one just by letting the customer modify whole cheese or quarter in a simple selection would make the order faster.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Disappointed by the lack of visibility on the delivery date.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Excellent in all areas.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/03/2021
Very good cheese but far from my expectations given the exaggerated advertising.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
Good item but shipping costs too high
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
very satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Apart from the Blue, too aged, excellent product.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/01/2021
It's a shame that the delivery conditions are not respected; we pay for home delivery, but the package is not presented to its recipient and delivered directly to a relay point.
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Everything went very well.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
4 : Very good overall - for all of us, the truffle cheese really needs to be reviewed!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/10/2020
24 : Good overall!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/06/2020
29 : Well packaged, shipped on time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
40 : Good products. Excellent value for money.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
42 : nothing to say about the ordered products except for one that I would not recommend
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
43 : Conforms to my order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
45 : Excellent quality....
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