English 
E
Rating: 4 out of 5
The only inconvenience was not being delivered to the initial pickup point.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 3 and 4 stars
Reset filtersD
Rating: 4 out of 5
Perfect, still so good!!
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G
Rating: 4 out of 5
Disappointed by the Basque cake at La crème. Rather good in taste but a problem with the texture.
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D
Rating: 4 out of 5
Quality products, careful packaging and delivery times respected.
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P
Rating: 4 out of 5
Everything is fine except for the delivery. 7 days to receive. Useless carrier.
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J
Rating: 4 out of 5
Excellent product, but the shipping took much longer than a week.
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H
Rating: 4 out of 5
I love this cheese.
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A
Rating: 4 out of 5
Hello, the package is for Christmas. I haven't opened it. I'll keep you updated. Best regards
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A
Rating: 4 out of 5
Incomplete order upon delivery. I had to pay the shipping fees for the second part of my order!!!
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Response from Maison Agour
Mr. Lycops,
Thank you for your message.
We apologize for this incident during the delivery of your order.
Following your report, we had offered to resend the missing cheese at our expense, but you preferred to receive a credit.
Thus, during your next order, the usual shipping fees applied, the credit being deducted only from the amount of the products.
We hope this explanation will provide you with more clarity.
We remain at your disposal for any further requests.
Best regards,
Maison Agour Etxea
Thank you for your message.
We apologize for this incident during the delivery of your order.
Following your report, we had offered to resend the missing cheese at our expense, but you preferred to receive a credit.
Thus, during your next order, the usual shipping fees applied, the credit being deducted only from the amount of the products.
We hope this explanation will provide you with more clarity.
We remain at your disposal for any further requests.
Best regards,
Maison Agour Etxea
P
Rating: 4 out of 5
For the relational quality between the company and the client, everything is perfect. However, the communication from Pick Up is catastrophic. The package stayed ...5 days in the depot store without the carrier sending me an email or a text message. Unfortunately, this spoiled the experience for me. Fortunately, the cheese arrived intact. Best regards PK
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Response from Maison Agour
Mr. Keller,
We sincerely thank you for your message and for your compliments on the quality of our exchanges and our customer service.
However, we are sorry to learn about the difficulties encountered with the Pick Up delivery.
This type of situation remains exceptional, but we fully understand your disappointment.
Even though the cheese fortunately arrived intact, we take note of your feedback to pass it on to our transport partner and improve the delivery experience.
Thank you again for your trust and kindness.
We look forward to delighting you again very soon.
Best regards,
Maison Agour Etxea
We sincerely thank you for your message and for your compliments on the quality of our exchanges and our customer service.
However, we are sorry to learn about the difficulties encountered with the Pick Up delivery.
This type of situation remains exceptional, but we fully understand your disappointment.
Even though the cheese fortunately arrived intact, we take note of your feedback to pass it on to our transport partner and improve the delivery experience.
Thank you again for your trust and kindness.
We look forward to delighting you again very soon.
Best regards,
Maison Agour Etxea
B
Rating: 3 out of 5
Hello, I bought 3 pieces of cheese. Cow and sheep milk cheese, lacking body in aging. Disappointed, it's for children or beginners. Ossau Iraty AOP - Raw Milk. Generally disappointed, raw milk cheeses have more character. Ossau-Iraty AOP ⬆️ (Aging: Long aging) finally a cheese, with a bit more character and length in the mouth, next time I will try the old reserve. For me, a crucial indication is missing, which is the aging duration (the range between 4 and 17 months is far too broad) and the quality-price ratio is not there for the first two. Here is my subjective opinion, I admit it, but you asked me for it.
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Response from Maison Agour
Mr. Brillard,
Thank you for your detailed and constructive feedback on our cheeses.
Aging is the maturation period during which the cheese develops its aromas, texture, and personality. At Agour, this artisanal step takes place in our wooden aging rooms, between 4 and 18 months, depending on the desired character: the majority of our cheeses are aged for 6 months, some for 12 months, and the most typical up to 18 months, for more intense and complex flavors.
We understand your expectations regarding the precision of these durations and are working to make them more visible to best accompany each tasting.
For any questions or additional requests, our after-sales service is at your disposal at: [email protected]
Thank you again for your trust and your passion for good cheeses!
Best regards,
Maison Agour Etxea
Thank you for your detailed and constructive feedback on our cheeses.
Aging is the maturation period during which the cheese develops its aromas, texture, and personality. At Agour, this artisanal step takes place in our wooden aging rooms, between 4 and 18 months, depending on the desired character: the majority of our cheeses are aged for 6 months, some for 12 months, and the most typical up to 18 months, for more intense and complex flavors.
We understand your expectations regarding the precision of these durations and are working to make them more visible to best accompany each tasting.
For any questions or additional requests, our after-sales service is at your disposal at: [email protected]
Thank you again for your trust and your passion for good cheeses!
Best regards,
Maison Agour Etxea
P
Rating: 4 out of 5
Very good
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Response from Maison Agour
Mrs. Le floch,
We sincerely thank you for your feedback and are delighted that your tasting experience with our products has satisfied you.
Your trust encourages us to continue our commitment to artisanal, local, and quality production.
We hope to have the pleasure of delighting you again very soon!
Maison Agour Etxea
We sincerely thank you for your feedback and are delighted that your tasting experience with our products has satisfied you.
Your trust encourages us to continue our commitment to artisanal, local, and quality production.
We hope to have the pleasure of delighting you again very soon!
Maison Agour Etxea
D
Rating: 4 out of 5
Order placed and received quickly. The only small disappointment is that the company that received my package does not have a refrigerated corner to keep the package, otherwise everything went well.
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Response from Maison Agour
Mr. Canard,
We sincerely thank you for your feedback and are delighted that your order arrived quickly.
Regarding your comment, we would like to clarify that our products are shipped in specially designed packaging to ensure their proper preservation during transport.
However, we fully understand your concern and will make sure to pass this observation on to our carrier.
Rest assured that we remain attentive to every feedback from our customers in order to constantly improve our service. We hope that tasting our specialties will bring you complete satisfaction.
We look forward to delighting you again,
Best regards,
The Maison Agour Etxea team
We sincerely thank you for your feedback and are delighted that your order arrived quickly.
Regarding your comment, we would like to clarify that our products are shipped in specially designed packaging to ensure their proper preservation during transport.
However, we fully understand your concern and will make sure to pass this observation on to our carrier.
Rest assured that we remain attentive to every feedback from our customers in order to constantly improve our service. We hope that tasting our specialties will bring you complete satisfaction.
We look forward to delighting you again,
Best regards,
The Maison Agour Etxea team
C
Rating: 4 out of 5
Everything was excellent thank you
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Response from Maison Agour
Mr. Chadier,
Thank you for your review.
Your encouragement motivates us to continue our efforts to offer you the best of Maison Agour.
We look forward to delighting you again very soon!
Best regards,
The Maison Agour team
Thank you for your review.
Your encouragement motivates us to continue our efforts to offer you the best of Maison Agour.
We look forward to delighting you again very soon!
Best regards,
The Maison Agour team
M
Rating: 4 out of 5
I will certainly order other products
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Response from Maison Agour
Mr. Mayzaud,
Thank you for your trust and your feedback.
We are happy to know that our products have made you want to renew the experience.
We will be delighted to accompany you during your next tastings.
See you very soon for new gourmet discoveries.
Best regards,
Maison Agour Etxea
Thank you for your trust and your feedback.
We are happy to know that our products have made you want to renew the experience.
We will be delighted to accompany you during your next tastings.
See you very soon for new gourmet discoveries.
Best regards,
Maison Agour Etxea
S
Rating: 3 out of 5
I ordered 3 cheeses: 2 sheep and 1 cow - It was hot when I picked up my package which was well preserved at the relay. When I opened it, the vacuum packaging was not airtight (failed pressure) and the cheeses were oozing a lot... The Ossau-Iraty, which is a hard cheese, was completely soft. I put everything in the fridge as soon as I got home, but I admit that the cow's milk cheese had a lot of trouble regaining consistency.
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Response from Maison Agour
Mrs. Galiana,
We thank you for your trust and are sincerely sorry for the inconvenience encountered during the reception of your order.
As part of a complaint for a damaged or non-compliant product, we invite you to send us visuals of your order upon receipt, and to contact our after-sales service directly at the address: [email protected].
Was the tasting still in line with your expectations?
We will immediately alert our preparation service regarding the importance of the quality of the vacuum packaging, in order to prevent this type of incident from happening again.
With our renewed apologies for the inconvenience caused,
Maison Agour Etxea
We thank you for your trust and are sincerely sorry for the inconvenience encountered during the reception of your order.
As part of a complaint for a damaged or non-compliant product, we invite you to send us visuals of your order upon receipt, and to contact our after-sales service directly at the address: [email protected].
Was the tasting still in line with your expectations?
We will immediately alert our preparation service regarding the importance of the quality of the vacuum packaging, in order to prevent this type of incident from happening again.
With our renewed apologies for the inconvenience caused,
Maison Agour Etxea
M
Rating: 4 out of 5
No problem, I've known for a long time.
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S
Rating: 4 out of 5
Top sheep cheese, top Bayonne ham, disappointment for the Basque cake
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Response from Maison Agour
Thank you very much for your feedback!
We are delighted that you liked the cheese and the ham. For the Basque cake, we will immediately pass your comment to our supplier.
Feel free to tell us more about what disappointed you, it helps us improve.
Best regards,
The Agour team.
We are delighted that you liked the cheese and the ham. For the Basque cake, we will immediately pass your comment to our supplier.
Feel free to tell us more about what disappointed you, it helps us improve.
Best regards,
The Agour team.
R
Rating: 4 out of 5
products of very good taste qualities. I will come back again
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Y
Rating: 4 out of 5
All OK. A bit disappointed by the belly not dry enough, not seasoned enough and with Spanish pork, Basque I hope...... Sangria, cheese perfect
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Response from Maison Agour
Thank you for your feedback. We will pass your comment to our quality service regarding the seasoning and drying of the belly, it is valuable for us to improve.
The pork indeed comes from the southern Basque Country.
The Agour team.
The pork indeed comes from the southern Basque Country.
The Agour team.
J
Rating: 4 out of 5
excellent product but without a confirmation of my order I was left wondering until it arrived. Attempts to contact you went unanswered for three days. Maybe communicate a little better, you have an excellent product but I hesitate to reorder.
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Response from Maison Agour
Thank you very much for your feedback and for your kind words about our products we’re truly happy you enjoyed them.
We’re very sorry for the lack of communication regarding your order. During that period, a few members of our team were on vacation, and we must admit our organization wasn’t optimal which unfortunately caused delays in responding to messages and confirming orders.
We fully understand how frustrating that must have been and are doing everything we can to improve. We hope to have the opportunity to serve you again with a smoother experience next time.
Kind regards,
The Agour Team.
We’re very sorry for the lack of communication regarding your order. During that period, a few members of our team were on vacation, and we must admit our organization wasn’t optimal which unfortunately caused delays in responding to messages and confirming orders.
We fully understand how frustrating that must have been and are doing everything we can to improve. We hope to have the opportunity to serve you again with a smoother experience next time.
Kind regards,
The Agour Team.
G
Rating: 4 out of 5
Finally a delivery that went well with a package handed over in person and not thrown over the gate. It seems that paying the extra for fresh products brings additional quality.
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B
Rating: 4 out of 5
Yes, well, but I thought I had a jar of black cherry jam, maybe a bad choice of basket.
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Response from Maison Agour
Thank you for your feedback. Indeed, the black cherry jam was not included in the basket you chose.
Don't hesitate to reach out to us for advice during your next order, we will be happy to guide you to the basket that best meets your expectations!
Don't hesitate to reach out to us for advice during your next order, we will be happy to guide you to the basket that best meets your expectations!
P
Rating: 3 out of 5
A product too dry, impossible to taste. First bad rating
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Response from Maison Agour
Thank you for your feedback. In order for us to better understand and respond appropriately, could you please specify which product you are referring to?
E
Rating: 4 out of 5
Choice, packaging, delivery, all of this is correct. As for the cheese itself, it is good but not exceptional... In any case, far from being the "best cheese in the world" that you claim....
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Response from Maison Agour
Thank you for your feedback. The title of 'best cheese in the world' refers to a real award received at the World Cheese Awards, and not a claim, but of course, tastes are personal! Feel free to try other affinements, some are more distinctive.
J
Rating: 4 out of 5
very clear site, quality products
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H
Rating: 3 out of 5
Disappointed this time. The ham was too dry and the sausages very small for the price.
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Response from Maison Agour
We are sorry that this order did not meet your expectations. Our hams are artisanal and their aging can sometimes vary slightly in texture. Regarding the sausages, their weight is always indicated on the site, but we understand your remark. Please feel free to contact us if you have any questions. Best regards, The Agour team.
M
Rating: 4 out of 5
The site is quite good.
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M
Rating: 4 out of 5
It was my first order without knowing the products... I found that the plastic packaging does not contribute to the quality of the products: the tommette is not dry enough and, moreover, the blue cheese is not strong enough.
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Response from Maison Agour
Thank you for your feedback. We understand your concerns regarding plastic packaging. We are doing our best to find more eco-friendly alternatives, but for now, there is no viable solution to guarantee the quality and freshness of our products during online sales. Regarding the tommette, we advise you to let it dry for a few days in the open air (in a cool, dry place). As for the blue cheese, if you prefer stronger cheeses, feel free to let it age a bit yourself. The Agour team.
L
Rating: 4 out of 5
It is correct and fast.
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M
Rating: 4 out of 5
Impeccable delivery. But the ordered cheese arrived in 2 parts? A large piece and a smaller one to make up the weight. Not very nice.
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Response from Maison Agour
Thank you for your message and your positive feedback regarding the delivery. We apologize for the situation regarding your cheese. Indeed, the format you ordered was out of stock at the time of shipping, and we replaced the missing quantity with another piece to respect the total weight of your order. We understand that this was not ideal, and we will make sure to better manage these situations in the future. Thank you for your understanding.
A
Rating: 4 out of 5
Very professional both in logistics and product quality. I highly recommend this site. Thank you.
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C
Rating: 4 out of 5
Quality products, too bad Chronofresh is so expensive.
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Response from Maison Agour
Hello, Thank you for your feedback! Chronofresh is a premium service that guarantees delivery in a refrigerated truck, but it comes at a high cost. We pay an average of €20 per shipment and have chosen to charge only €14.90 to absorb part of it. That said, we also offer an alternative with DPD for standard delivery. You can add an insulated bag and ice packs, which is more than enough, especially in winter, to keep the products in good condition. Please feel free to contact us if you have any questions! Best regards, The Agour team.
D
Rating: 4 out of 5
Perfect.
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P
Rating: 4 out of 5
The site is good, delivery is fast and reliable.
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Y
Rating: 4 out of 5
a bit too firm (hard)!
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E
Rating: 4 out of 5
Pleasant with photos true to the products.
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P
Rating: 4 out of 5
The cheese is really excellent, one of the best I have eaten. The Txistorra is good but could be drier. Order shipped quickly and carefully packaged.
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Response from Maison Agour
We are delighted that our cheese met your expectations, it is a real pride for us. Regarding the txistorra, we take your comment into account. It is a product that is often consumed slightly tender, but we understand that some prefer a drier texture. We will pass your feedback to our workshop for consideration.
V
Rating: 4 out of 5
Very good.
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N
Rating: 3 out of 5
Out of 2 orders placed with Agour, the choice of products was not respected. After a complaint, we were refunded for the product.
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Response from Maison Agour
Hello, Thank you for your feedback. We are sorry for the errors encountered on your orders. We always do our best to respect your choices and meet your expectations. Unfortunately, it can happen that a product is out of stock or that a human error occurs. We are happy to have been able to refund you quickly, but we understand that this does not replace your disappointment. Please know that we have implemented measures to avoid this kind of inconvenience in the future. We hope that the products received were still up to your expectations and that we will have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.