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S
Rating: 4 out of 5
Package received in good condition but delivery arrived too early, normally scheduled for the week of Christmas!
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Very correct
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A
Rating: 4 out of 5
Good seller site for rather tasty products. Be careful with the presentation of products sometimes very misleading.
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Response from Maison Agour
Thank you for your feedback on our products, we are delighted that you liked them. However, you mention a presentation of the products as
M
Rating: 4 out of 5
prepared after my complaint on December 10. I received it on the 11th and I only live 40 km from Hélette. During previous orders, I have already pointed out abnormal delays regarding delivery.
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H
Rating: 3 out of 5
My package arrived in excellent condition, beautifully packaged. Unfortunately, I haven't tasted it yet. Christmas hasn't arrived yet. But having lived 12 years in Pau, I know the products and I have never been disappointed with the local products. After the holidays, I am sure of the compliments.
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Response from Maison Agour
easy, efficient, compliant
L
Rating: 3 out of 5
I ordered several times on this site. Very dissatisfied with my last order of ham.
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Response from Maison Agour
Thank you for your message and your loyalty to our site. We are sorry to hear that your last order of ham did not meet your expectations. Could you please provide us with more details about what went wrong? This will help us understand better and find a solution. For any comments or issues, feel free to call us or contact us directly by email. This allows us to respond more quickly to satisfy you.
L
Rating: 4 out of 5
Serious site and good products!
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F
Rating: 4 out of 5
Order placed on 12/2. Shipped on 12/5. DPD carrier informs me of a delivery on 12/6. On Friday 12/6 at 11 am, I received an email informing me that my order could not be delivered. DPD La Roche sur Yon does not deliver on Saturdays, so my order was delivered on Monday 12/9. The delivery person told me that the depot was not heated, and fortunately, we are in December. Cheeses well packaged. But taking the risk of sending a package on a Thursday with a carrier that does not deliver on Saturday, the 24/48h delivery cannot be guaranteed.
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D
Rating: 4 out of 5
NOTHING TO SAY PERFECT
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H
Rating: 4 out of 5
Very good product, a bit slow for processing the order, but I suppose that's the price of success!
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H
Rating: 4 out of 5
Reactive, commercial; good packaging to maintain a correct temperature.
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C
Rating: 4 out of 5
Fast shipping, excellent cheese and the temporary promotion was interesting.
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B
Rating: 4 out of 5
No worries.
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A
Rating: 4 out of 5
Reception of products in very good packaging conditions and fast delivery. Not having tasted the products yet (purchases for Christmas), I cannot yet give my opinion on the quality, hence 4 stars for now...
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V
Rating: 4 out of 5
Nothing to say about the products. But delivery was one day late. Only downside.
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D
Rating: 3 out of 5
The products are delicious but the free delivery remains a very big problem, more than a week to cover 220 km.
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Response from Maison Agour
Thank you for your feedback, and we are delighted that you enjoy our products! However, we are sorry to hear that the delivery took so long. This delay is indeed abnormal, as your package should have arrived within a maximum of 48 hours after shipping. For your next order, we recommend opting for Chronofresh delivery. This service guarantees fast delivery in refrigerated transport, ideal for preserving the freshness of our products; it's a premium option with which we have very few problems.
S
Rating: 4 out of 5
Very satisfied with my order, however, I would like to give you a personal opinion: I would have liked the cheese to be a little drier! But it remains an excellent top product.
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Response from Maison Agour
Thank you very much for your positive feedback! If you prefer a slightly drier cheese, we recommend trying our Ossau-Iraty Vieille Réserve, which is aged for 17 months. This could perfectly meet your expectations!
P
Rating: 4 out of 5
Very quickly delivered, very good cheese, vacuum packaging.
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Y
Rating: 4 out of 5
I received the package well and the instructions I gave were respected. Thank you.
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M
Rating: 3 out of 5
Very expensive, it's a shame because we find quality artisanal Basque cheeses at our cheesemonger. What is the point of buying by mail?
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Response from Maison Agour
Thank you for your feedback. Our prices reflect artisanal aging, packaging and delivery costs, as well as fair compensation for the shepherds. Online purchasing allows those far from local producers to access these products. We hope that the quality satisfied you nonetheless!
O
Rating: 3 out of 5
Too much bubble wrap for the package.
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Response from Maison Agour
Thank you for your feedback. We understand your comment regarding the bubble wrap. We use this type of protection to ensure that the products arrive in perfect condition, especially when it comes to fragile products or those requiring optimal maintenance of their quality. That said, we are constantly working to reduce our environmental impact and are exploring more environmentally friendly packaging solutions. Your feedback is valuable to help us in this process. Thank you for your understanding, and see you soon!
F
Rating: 4 out of 5
Beautiful site that provokes desire. The products are well highlighted.
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P
Rating: 4 out of 5
I was disappointed by the Basque cake with cream, it was not very fresh.
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B
Rating: 4 out of 5
Cheese and ham very satisfied, dry sausage with truffle, without truffle taste and way too fatty, disappointed with this product.
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P
Rating: 4 out of 5
Excellent cheese, perfect packaging but insufficient for Corsica as the ice packs were completely thawed and the cheese was warm (thankfully vacuum packed).
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M
Rating: 4 out of 5
Easy and ergonomic, but the marking of the boxes with the mention Store in Cold needs improvement.
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J
Rating: 3 out of 5
The weight of the square is announced at about 700g and it is 456g... it's very approximate.
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Response from Maison Agour
We thank you for your feedback. You are absolutely right, a weight of 456g for a product announced at 700g is indeed not normal. Our ham squares are supposed to weigh at least 700g, and this is an error on our part. To compensate for this discrepancy, we will refund you the weight difference. You will receive a refund shortly. We apologize for this error and remain at your disposal for any other questions.
P
Rating: 3 out of 5
Taste better in the Basque Country.
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Response from Maison Agour
Thank you for your feedback. We are sorry to hear that our cheeses did not meet your expectations. Could you please specify what you did not appreciate about their taste or texture? This will help us improve our products and better satisfy our customers.
X
Rating: 4 out of 5
Clear and correct information on the website. The shipping reception time was too long. Xabi.
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A
Rating: 4 out of 5
Some cheeses are a bit sharp, too bad about this product otherwise nothing to say about the other products which are as usual compliant
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Response from Maison Agour
Thank you for your feedback! Indeed, raw milk cheeses can sometimes have a slightly more 'sharp' taste. This is part of the characteristics of these authentic products, made in accordance with tradition. We are glad that you are satisfied with our other products and remain at your disposal for any information or recommendations according to your preferences.
C
Rating: 4 out of 5
Very good products. I only give 4 stars because the parcel relay is 30 minutes by car from my home.
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Response from Maison Agour
Thank you very much for your positive feedback on our products! We are really sorry to hear that the parcel relay chosen by the carrier is so far from your home. This can indeed be inconvenient, and we understand your frustration. We will pass this information on to our carrier to try to improve this point in the future. In the meantime, for your next order, feel free to explore our home delivery options or Chronofresh for more comfort.
C
Rating: 4 out of 5
Fast and compliant delivery.
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E
Rating: 3 out of 5
Excellent cheese. The price seems expensive to me. Small error on the delivery but their responsiveness was remarkable
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Response from Maison Agour
Thank you very much for your review and positive comments! We are delighted that you enjoyed our cheese and that our responsiveness was able to meet your expectations despite the delivery error. Regarding the price, we strive to offer high-quality products, which can sometimes influence the cost. We hope you will continue to enjoy our cheeses!
J
Rating: 3 out of 5
I had a disappointment, your almond tuiles in a box arrived in crumbs, three-quarters, I did not use them for a family coffee, even if the last whole ones were good, too bad.
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Response from Maison Agour
Thank you for taking the time to share your opinion on our almond tuiles. We are sorry to hear that they arrived in crumbs. Unfortunately, during transport, it can happen that fragile products like tuiles suffer some damage. We are glad that the last tuiles were good, but we understand your disappointment and are truly sorry.
C
Rating: 4 out of 5
Nothing to report, easy to use
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A
Rating: 4 out of 5
Good
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N
Rating: 4 out of 5
Good site.
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Y
Rating: 4 out of 5
The products are excellent, authentic, perfectly packaged, and the delivery times are quick. But the shipping cost is exorbitant: I will order again but not often... Too bad
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S
Rating: 3 out of 5
Quality products, nothing to say but the delivery time by Chronofresh is not respected. Our last delivery, despite the extra 'Chronofresh delivery', arrived after 4 days.
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Response from Maison Agour
Thank you very much for your feedback. We are delighted to hear that you enjoyed the quality of our products! We apologize for the delivery delay with Chronofresh. This service is usually very reliable, but as you pointed out, unforeseen events can sometimes occur. That said, it is not normal that your order took 4 days to arrive. We will escalate this issue with our provider to understand what happened and prevent it from happening again. The advantage with Chronofresh is that even in case of delay, the products remain fresh. Given that you enjoyed our products, we hope you might consider adjusting your rating, as the delivery depends on our carrier and not on our direct service. Thank you again for your understanding, and we hope to see you again soon.
P
Rating: 4 out of 5
very good
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