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M
Rating: 5 out of 5
A top product and impeccable delivery Thank you
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 4 and 5 stars
Reset filtersS
Rating: 5 out of 5
Fast shipping, and the package always matches the order. Products as good as in the store
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E
Rating: 5 out of 5
Perfect, as always!!! I had an issue with some dried cow cheese, they sent me new cheeses that I received 2 days later
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L
Rating: 5 out of 5
Good products, tracked delivery.
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S
Rating: 5 out of 5
good
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P
Rating: 5 out of 5
GOOD QUALITY AND FAST DELIVERY
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S
Rating: 5 out of 5
Order received quickly, very good products.
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F
Rating: 5 out of 5
Fast shipping in suitable packaging. Product conforms and is of quality
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J
Rating: 5 out of 5
very good!
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T
Rating: 5 out of 5
Package received very quickly and the packaging was perfect. The products were of high quality.
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J
Rating: 5 out of 5
The ordered products are remarkable!
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F
Rating: 5 out of 5
Very satisfied
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D
Rating: 5 out of 5
Perfect, meets all my expectations. New client.
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S
Rating: 4 out of 5
Top sheep cheese, top Bayonne ham, disappointment for the Basque cake
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Response from Maison Agour
Thank you very much for your feedback!
We are delighted that you liked the cheese and the ham. For the Basque cake, we will immediately pass your comment to our supplier.
Feel free to tell us more about what disappointed you, it helps us improve.
Best regards,
The Agour team.
We are delighted that you liked the cheese and the ham. For the Basque cake, we will immediately pass your comment to our supplier.
Feel free to tell us more about what disappointed you, it helps us improve.
Best regards,
The Agour team.
S
Rating: 5 out of 5
Satisfied with my purchase
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D
Rating: 5 out of 5
Maison Adour has very appreciated products
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F
Rating: 5 out of 5
Very satisfied.
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A
Rating: 5 out of 5
high-quality products that I loved introducing during a friendly lunch where many discovered the unforgettable and inimitable flavor of truffle that pairs, among other things, admirably and deliciously with sheep's cheese. Again, THANK YOU for everything
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P
Rating: 5 out of 5
Excellent products, impeccable service.
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L
Rating: 5 out of 5
Very good
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H
Rating: 5 out of 5
It's the best of sheep
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A
Rating: 5 out of 5
Good merchandise
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S
Rating: 5 out of 5
Thank you for these great products! The whole Bayonne ham aged 9 months... tender and not too salty... super. And the Ossau-Iraty cheese is a marvel!
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M
Rating: 5 out of 5
The cheese is of good quality and the delivery is okay. Perfect packaging
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G
Rating: 5 out of 5
Fast delivery and in line with my expectations.
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C
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Delivery and impeccable quality
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B
Rating: 5 out of 5
Top, quality product and delivery without problems.
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C
Rating: 5 out of 5
Excellent quality, affordable prices.
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M
Rating: 5 out of 5
Quality products and fast and careful shipping
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S
Rating: 5 out of 5
Very good product
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J
Rating: 5 out of 5
Excellent cheese for all varieties
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R
Rating: 4 out of 5
products of very good taste qualities. I will come back again
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A
Rating: 5 out of 5
Very good. Thank you
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M
Rating: 5 out of 5
everything is perfect
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N
Rating: 5 out of 5
Excellent product, nothing beats a good ardigasna
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J
Rating: 5 out of 5
A first, and a success. Fast delivery in good conditions. The package is a bit large for 3, but we have a little over a month to enjoy it. Remember to bring the products to room temperature and to remove them from vacuum packaging in advance to get the best out of them.
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Y
Rating: 4 out of 5
All OK. A bit disappointed by the belly not dry enough, not seasoned enough and with Spanish pork, Basque I hope...... Sangria, cheese perfect
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Response from Maison Agour
Thank you for your feedback. We will pass your comment to our quality service regarding the seasoning and drying of the belly, it is valuable for us to improve.
The pork indeed comes from the southern Basque Country.
The Agour team.
The pork indeed comes from the southern Basque Country.
The Agour team.
P
Rating: 5 out of 5
Very good products
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J
Rating: 4 out of 5
excellent product but without a confirmation of my order I was left wondering until it arrived. Attempts to contact you went unanswered for three days. Maybe communicate a little better, you have an excellent product but I hesitate to reorder.
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Response from Maison Agour
Thank you very much for your feedback and for your kind words about our products we’re truly happy you enjoyed them.
We’re very sorry for the lack of communication regarding your order. During that period, a few members of our team were on vacation, and we must admit our organization wasn’t optimal which unfortunately caused delays in responding to messages and confirming orders.
We fully understand how frustrating that must have been and are doing everything we can to improve. We hope to have the opportunity to serve you again with a smoother experience next time.
Kind regards,
The Agour Team.
We’re very sorry for the lack of communication regarding your order. During that period, a few members of our team were on vacation, and we must admit our organization wasn’t optimal which unfortunately caused delays in responding to messages and confirming orders.
We fully understand how frustrating that must have been and are doing everything we can to improve. We hope to have the opportunity to serve you again with a smoother experience next time.
Kind regards,
The Agour Team.