/10
★★★★★
based on 1300 reviews published
★★★★★
based on 1300 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Disappointed this time. The ham was too dry and the sausages very small for the price.
Helene T.
purchased on 26/02/2025
Translated review
Answer from Maison Agour
We are sorry that this order did not meet your expectations. Our hams are artisanal and their aging can sometimes vary slightly in texture. Regarding the sausages, their weight is always indicated on the site, but we understand your remark. Please feel free to contact us if you have any questions. Best regards, The Agour team.
2
/5
★★☆☆☆
Don't waste my time. I have already given my feedback. Happy New Year and correct your display error. MQ.
Michel Q.
purchased on 09/12/2024
Translated review
3
/5
★★★☆☆
Out of 2 orders placed with Agour, the choice of products was not respected. After a complaint, we were refunded for the product.
Nadine B.
purchased on 16/12/2024
Translated review
Answer from Maison Agour
Hello, Thank you for your feedback. We are sorry for the errors encountered on your orders. We always do our best to respect your choices and meet your expectations. Unfortunately, it can happen that a product is out of stock or that a human error occurs. We are happy to have been able to refund you quickly, but we understand that this does not replace your disappointment. Please know that we have implemented measures to avoid this kind of inconvenience in the future. We hope that the products received were still up to your expectations and that we will have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
2
/5
★★☆☆☆
Fast delivery time, product arrived in good condition but it's the first time I eat a Basque cake that is so bad, it's a shame.
Samuel V.
purchased on 16/12/2024
Translated review
Answer from Maison Agour
Hello, Thank you for your feedback. We are surprised by your comment, as our Basque cake, made artisanally according to a traditional recipe, usually meets with great success among our customers. We would like to know more to better understand your feelings. If you could specify what did not meet your expectations, it would help us check that there was no problem with this particular batch. We remain at your disposal and hope to have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
2
/5
★★☆☆☆
Some products (Tomme 3 milks for example) are incorrectly listed as in stock on the site. No commercial gesture following this error.
Claude C.
purchased on 12/12/2024
Translated review
Answer from Maison Agour
Indeed, we encountered a problem with the Tommette 3 milks and did not anticipate the stock outage in time. Since then, we have corrected this error and the product is now indicated as unavailable on the site. As a commercial gesture, we replaced the Tommette 3 milks with another quality cheese, which is actually more expensive for us. This substitution was mentioned on the card attached to your order, as is our practice. We hope this replacement still brought you satisfaction and remain available for any questions or requests. Maison Agour.
3
/5
★★★☆☆
My package arrived in excellent condition, beautifully packaged. Unfortunately, I haven't tasted it yet. Christmas hasn't arrived yet. But having lived 12 years in Pau, I know the products and I have never been disappointed with the local products. After the holidays, I am sure of the compliments.
Henri T.
purchased on 24/11/2024
Translated review
Answer from Maison Agour
easy, efficient, compliant
3
/5
★★★☆☆
I ordered several times on this site. Very dissatisfied with my last order of ham.
Lucienne M.
purchased on 24/11/2024
Translated review
Answer from Maison Agour
Thank you for your message and your loyalty to our site. We are sorry to hear that your last order of ham did not meet your expectations. Could you please provide us with more details about what went wrong? This will help us understand better and find a solution. For any comments or issues, feel free to call us or contact us directly by email. This allows us to respond more quickly to satisfy you.
3
/5
★★★☆☆
The products are delicious but the free delivery remains a very big problem, more than a week to cover 220 km.
Didier L.
purchased on 17/11/2024
Translated review
Answer from Maison Agour
Thank you for your feedback, and we are delighted that you enjoy our products! However, we are sorry to hear that the delivery took so long. This delay is indeed abnormal, as your package should have arrived within a maximum of 48 hours after shipping. For your next order, we recommend opting for Chronofresh delivery. This service guarantees fast delivery in refrigerated transport, ideal for preserving the freshness of our products; it's a premium option with which we have very few problems.
3
/5
★★★☆☆
Very expensive, it's a shame because we find quality artisanal Basque cheeses at our cheesemonger. What is the point of buying by mail?
Marie-christine H.
purchased on 19/11/2024
Translated review
Answer from Maison Agour
Thank you for your feedback. Our prices reflect artisanal aging, packaging and delivery costs, as well as fair compensation for the shepherds. Online purchasing allows those far from local producers to access these products. We hope that the quality satisfied you nonetheless!
3
/5
★★★☆☆
Too much bubble wrap for the package.
Olivier M.
purchased on 15/11/2024
Translated review
Answer from Maison Agour
Thank you for your feedback. We understand your comment regarding the bubble wrap. We use this type of protection to ensure that the products arrive in perfect condition, especially when it comes to fragile products or those requiring optimal maintenance of their quality. That said, we are constantly working to reduce our environmental impact and are exploring more environmentally friendly packaging solutions. Your feedback is valuable to help us in this process. Thank you for your understanding, and see you soon!
3
/5
★★★☆☆
The weight of the square is announced at about 700g and it is 456g... it's very approximate.
Jean-philippe F.
purchased on 05/11/2024
Translated review
Answer from Maison Agour
We thank you for your feedback. You are absolutely right, a weight of 456g for a product announced at 700g is indeed not normal. Our ham squares are supposed to weigh at least 700g, and this is an error on our part. To compensate for this discrepancy, we will refund you the weight difference. You will receive a refund shortly. We apologize for this error and remain at your disposal for any other questions.
3
/5
★★★☆☆
Taste better in the Basque Country.
Patrice V.
purchased on 05/11/2024
Translated review
Answer from Maison Agour
Thank you for your feedback. We are sorry to hear that our cheeses did not meet your expectations. Could you please specify what you did not appreciate about their taste or texture? This will help us improve our products and better satisfy our customers.
2
/5
★★☆☆☆
I find it a bit dry, I didn't appreciate it too much
Liliane B.
purchased on 15/10/2024
Translated review
Answer from Maison Agour
Thank you very much for your feedback! It seems that you rated the brand based on the texture of the product received, but feel free to also share your impressions of our service in general: the packaging, the responsiveness of customer service, the speed of delivery, or your experience on our site. Your feedback is valuable to help us improve every aspect of our service!
3
/5
★★★☆☆
Excellent cheese. The price seems expensive to me. Small error on the delivery but their responsiveness was remarkable
Eric R.
purchased on 20/10/2024
Translated review
Answer from Maison Agour
Thank you very much for your review and positive comments! We are delighted that you enjoyed our cheese and that our responsiveness was able to meet your expectations despite the delivery error. Regarding the price, we strive to offer high-quality products, which can sometimes influence the cost. We hope you will continue to enjoy our cheeses!
3
/5
★★★☆☆
I had a disappointment, your almond tuiles in a box arrived in crumbs, three-quarters, I did not use them for a family coffee, even if the last whole ones were good, too bad.
Jean Marc W.
purchased on 15/10/2024
Translated review
Answer from Maison Agour
Thank you for taking the time to share your opinion on our almond tuiles. We are sorry to hear that they arrived in crumbs. Unfortunately, during transport, it can happen that fragile products like tuiles suffer some damage. We are glad that the last tuiles were good, but we understand your disappointment and are truly sorry.
2
/5
★★☆☆☆
A very disappointing delivery... fresh products delivered late and dropped off at a relay point while I was at home...
Guy D.
purchased on 15/10/2024
Translated review
Answer from Maison Agour
We would like to thank you for your message and sincerely apologize for the disappointment related to your delivery. As we mentioned during our phone conversation, it happens that some carriers encounter difficulties in certain regions, which can lead to delays or drop-offs at relay points. We understand how frustrating this can be, and we are truly sorry for the inconveniences caused. For your next order, we offer the Chronofresh option, which guarantees better handling of the cold chain.
3
/5
★★★☆☆
Quality products, nothing to say but the delivery time by Chronofresh is not respected. Our last delivery, despite the extra 'Chronofresh delivery', arrived after 4 days.
Sylviane F.
purchased on 29/09/2024
Translated review
Answer from Maison Agour
Thank you very much for your feedback. We are delighted to hear that you enjoyed the quality of our products! We apologize for the delivery delay with Chronofresh. This service is usually very reliable, but as you pointed out, unforeseen events can sometimes occur. That said, it is not normal that your order took 4 days to arrive. We will escalate this issue with our provider to understand what happened and prevent it from happening again. The advantage with Chronofresh is that even in case of delay, the products remain fresh. Given that you enjoyed our products, we hope you might consider adjusting your rating, as the delivery depends on our carrier and not on our direct service. Thank you again for your understanding, and we hope to see you again soon.
2
/5
★★☆☆☆
Hello, I sent an email following the receipt of my order and to this day I have not received a response. Indeed, the carrier was a day late on the delivery and consequently the package was no longer cold at all, the frozen bread completely liquid and the package at room temperature, the cheese in vacuum had started to ooze... I have ordered several times and have never had a problem but now no response from you...
Estelle M.
purchased on 05/09/2024
Translated review
Answer from Maison Agour
We are truly sorry to hear that you encountered a problem with this delivery and that you did not receive a response sooner. It seems that your email went unnoticed, but we have just responded to you. We completely understand your concern regarding the cold chain and the carrier's delay. We do everything possible to avoid this kind of situation and hope that our email response will provide you with a satisfactory solution. Again, we apologize for this inconvenience, and thank you for your loyalty.
3
/5
★★★☆☆
Already a few orders on the site. Surprised to receive a tommette that expires on September 29, which is less than 20 days of shelf life with a strongly pronounced odor. The rest of the order is compliant.
Antoine M.
purchased on 03/09/2024
Translated review
Answer from Maison Agour
Hello, Thank you for your feedback. We are sorry to hear that you were surprised by the shelf life of the tommette received. To clarify, this is a best before date (BBD) and not a use by date (UBD). The BBD indicates until when the product retains its optimal qualities, but the cheese remains perfectly consumable beyond this date. Best regards, The Agour team.
2
/5
★★☆☆☆
The cheese received was moldy and inedible. The cake was really good. What a shame, the advertising was really enticing. The customer service didn't even bother to respond to me. I do not recommend.
Patrice S.
purchased on 03/09/2024
Translated review
Answer from Maison Agour
Hello, Thank you for your feedback. We are sorry to hear that you received cheese in poor condition and that this spoiled your experience. We have taken your complaint into account and have responded to you. To rectify the situation, we have already taken steps to send you quality cheese. We are glad that you enjoyed the cake. We thank you for your patience and apologize for this inconvenience. Best regards, The Agour team.
3
/5
★★★☆☆
The cheeses are very good and the delivery has been correct, but the weight and size requirement for the cheeses is excessive. I would suggest setting the goal on a total cost but with the possibility of buying smaller pieces and chunks. Thank you very much.
María R.
purchased on 22/08/2024
Translated review
Answer from Maison Agour
Hello, Thank you for your comment. We are glad to know that you liked the cheeses and that the delivery was made correctly. We understand your concern regarding the weight and size of the cheeses. We are working to offer options for smaller pieces and chunks, but due to high transportation costs, it is not always profitable for us to offer products below a certain weight. However, we assure you that we are considering ways to adjust our options to better meet our customers' needs. We would greatly appreciate it if you could reconsider the rating you gave us. Although we understand your point of view, a 3-star rating, given that the products and service have been satisfactory, does not fully reflect our intention to improve and provide the best possible experience. Thank you again for your suggestions and for your understanding. Regards, Agour.
3
/5
★★★☆☆
Perfect
Daniel M.
purchased on 15/08/2024
Translated review
Answer from Maison Agour
Jam and chili jelly too sweet. It feels expensive for sugar. Disappointing cheese, not very tasty.
2
/5
★★☆☆☆
High-quality product. However, please respect the delivery terms.
Nicole P.
purchased on 11/08/2024
Translated review
Answer from Maison Agour
Cold chain not respected, package received on Monday 19.08.2024. This package should have been delivered on the 16th or 17th. The refrigerated packs were useless. I cannot offer and use the ordered products at the guest table as initially planned for fear of ???? I would have preferred to be informed of the delivery problems related to the August 15 holiday.
3
/5
★★★☆☆
The package was delivered late but arrived safely. This delay did not affect the quality of the cheese, which, in my opinion, was even refined. The products are packaged with great care and well protected, and beyond these remarks: the cheeses are excellent. A pure delight!!!! This is not the first time I order from AGOUR, so I was not surprised by the quality of these products. It smells good of the Basque Country!!!! Real local and organic products. Moreover, Agour employs Basque families, and that is solidarity!!! Bravo!!! I recommend AGOUR with my eyes closed. Thank you again for the quality of your products.
Sébastien C.
purchased on 27/06/2024
Translated review
Answer from Maison Agour
I have ordered several times without issues, but the last order was disappointing; crushed basque cake that seemed to have been packed hot 'not great for presentation' and the sheep cheeses were no longer presentable as they were melted and crushed. The rest of the order was impeccable.
3
/5
★★★☆☆
Very good product
Armando A.
purchased on 24/06/2024
Translated review
Answer from Maison Agour
Very good products, with one downside; in some of the packages, the vacuum was poorly done with air inside.
2
/5
★★☆☆☆
Always excellent, very good cheese, I highly recommend this site
Freddy S.
purchased on 22/06/2024
Translated review
Answer from Maison Agour
Delivery too long 3 days cheese 🧀 blue sheep oozing oil overheated due to delivery delay package put in my mailbox without even ringing my doorbell, almost threw everything in the trash, surely my last order with Agour
3
/5
★★★☆☆
A product arrived with an expired date, but after a week of battling, the complaint was taken into account with the return of the said product accompanied by a commercial gesture that was appreciated. Customer service only operates in the morning, which is unfortunate that this is not indicated on their site.
Dominique P.
purchased on 08/06/2024
Translated review
Answer from Maison Agour
Hello, Thank you for sharing your experience. We are sincerely sorry for this experience. We understand how frustrating this can be, and we apologize for this incident. We are glad that your complaint has been resolved to your satisfaction and that you appreciated the commercial gesture offered. Your satisfaction is our priority, and we are doing everything we can to continuously improve our service. We take note of your comment regarding the hours of our customer service. We will ensure that this information is clearly indicated on our site to avoid any future confusion. Thank you for your patience and understanding, and we hope to have the opportunity to serve you again under the best conditions. Best regards, The Agour team.
3
/5
★★★☆☆
The products are of quality, but a big effort is needed on distribution; too much time between ordering and delivery.
Dominique P.
purchased on 12/05/2024
Translated review
Answer from Maison Agour
Thank you very much for your feedback and for highlighting the quality of our products. We are delighted to know that you appreciate what we offer. We sincerely apologize for the delivery delay you encountered. Indeed, due to the many public holidays and long weekends in May, our shipping time was exceptionally longer than usual. We understand how important it is to receive your order quickly, and we regret this setback. We are constantly working to improve our distribution services to avoid this type of inconvenience in the future. We hope this experience will not affect your trust in our products and our service. Best regards, The Agour team.
3
/5
★★★☆☆
The order took a long time to arrive; I placed the order on May 5, and it arrived on May 15, 10 days, which is a long time for delivery. The cheeses are very good.
Carolina R.
purchased on 05/05/2024
Translated review
Answer from Maison Agour
Hello, Thank you for your feedback, and we are delighted to hear that you enjoyed our cheeses. We would like to apologize for the delivery delay of your order. Due to public holidays and long weekends, our shipments have indeed been delayed in recent days. We sincerely regret this setback and assure you that this is an exceptional situation. We are doing everything we can to ensure that our usual delivery times are respected and that our products arrive at your home in the best possible conditions. We thank you for your understanding and hope to continue to satisfy you with our products in your future orders. Best regards, The Agour team.
2
/5
★★☆☆☆
"Pikorra" sheep cheese (Format: x3) The container arrived open, staining the rest of the ordered products, fortunately sealed.
Juan Pedro P.
purchased on 29/04/2024
Translated review