/10
★★★★★
based on 1298 reviews published
★★★★★
based on 1298 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Awful experience. One order = messages every day. People looking for local products do not want to be flooded with messages. ENOUGH OF THE SALES PITCH. I am a customer! Not an object to be milked for every last penny. Just for that, my first order will be my last.
Nathalie C.
purchased on 03/02/2025
Translated review
Answer from Maison Agour
Hello, We are sorry that our communication was perceived as too insistent. We understand your point of view and we do not wish to inconvenience our customers in any way. If you wish, you can unsubscribe from our emails with one click via the link at the bottom of each message. We also take your feedback into account to improve our approach. We still hope that the products received have satisfied you. Best regards, The Agour team.
1
/5
★☆☆☆☆
Incomplete order, missing 1 kg of cheese, missing free jam, and especially missing insulated bag with Free pack, so cold chain not respected and especially order received two days after the expected date, so two days of uncertain storage, surely not in a cold room.
Christophe B.
purchased on 22/01/2025
Translated review
Answer from Maison Agour
Hello, We are really sorry for these oversights, it is our mistake and we apologize. We have just immediately processed the refund for the missing products. Regarding the delivery delay, this is unfortunately due to the carrier and is beyond our control. That said, rest assured about the preservation of the cheeses: with the current temperatures and their vacuum packaging, they have not been at risk. Again, our sincere apologies for these inconveniences. We hope that despite this, you will enjoy your order. Best regards, The Agour team.
1
/5
★☆☆☆☆
Still haven't received my order, I contacted by phone twice and was told they would check where the problem was, no response yet. For my first order, bravo.
Pierre F.
purchased on 09/12/2024
Translated review
Answer from Maison Agour
We understand your frustration and sincerely apologize for this situation. We have done everything possible to resolve the issue related to your order, by contacting the carrier several times and tracking its progress. Unfortunately, despite our efforts, it seems that circumstances beyond our control have delayed your delivery. We assure you that this is not representative of our usual service. We remain at your disposal to find a suitable solution and thank you for your patience.
1
/5
★☆☆☆☆
Lost package, not received!
Marc M.
purchased on 09/12/2024
Translated review
Answer from Maison Agour
Hello, We are sorry to hear that you have not received your package. We will immediately contact the carrier to get more information about its location. We will get back to you as soon as we have news. Thank you for your patience, and our apologies for this inconvenience. Maison Agour.
1
/5
★☆☆☆☆
Order delivered quickly, and products perfectly packaged and fresh
Christian M.
purchased on 05/12/2024
Translated review
Answer from Maison Agour
my order from December 5 was only
1
/5
★☆☆☆☆
Terrible foie gras and cheese that does not keep.
Christian A.
purchased on 23/11/2024
Translated review
Answer from Maison Agour
Thank you for your feedback. Can you please specify what you did not like about the foie gras? This will allow us to pass on your comments to our supplier. As for the raw milk tommette, it is a cheese that keeps well. The rind can continue to develop naturally, which is normal for this type of product; just lightly rub it with a cloth or remove the surface bloom. This does not alter its quality at all; on the contrary, its aromas continue to develop. We remain at your disposal if you need storage advice.
1
/5
★☆☆☆☆
The cheeses smell very bad. Following the instructions given, we left them outside for several days but they still smell bad. As compensation, we are offered a refund for the price of one cheese. We believe that we should be sent 4 new cheeses and return these. We hope that our petition will be taken into account.
Ramón G.
purchased on 05/11/2024
Translated review
Answer from Maison Agour
We are sorry for this situation. Although the cheeses have a strong odor, this does not mean they are not consumable. It is a natural phenomenon related to humidity, and simply removing the rind will restore a perfectly good cheese. However, we understand your disappointment, and we have issued a refund for one of the affected cheeses (25% refund) to compensate for this inconvenience. We will not send new products, but please know that the quality of our cheeses is assured and they can be consumed without any problem after removing the rind.
1
/5
★☆☆☆☆
I ordered 5 wedges of cheese for which I paid €50 and to my surprise, I only received 1 wedge of the 5 I ordered and paid for. I sent photos to the supplier explaining what I am narrating, and so far I have not received the slightest response nor have they said anything about resending the 4 missing wedges or refunding me the corresponding amount for what I did not receive. I understand that anyone can make a mistake, but what I do not understand is that they remain silent in response. I will continue to try to recover what I paid for, and I will use all means at my disposal to achieve it. Consider yourselves warned!!!!!!!
Francisco S.
purchased on 31/10/2024
Translated review
Answer from Maison Agour
Dear customer, Thank you for contacting us and we apologize for the inconvenience. Our customer service is available from Monday to Friday. Yesterday was a holiday, so we became aware of your email today. We confirm that we will send the 4 missing wedges of cheese tomorrow. We are very sorry for this error in your order and we appreciate your understanding. We will ensure that the rest of your order arrives as soon as possible. Best regards, Maison Agour.
1
/5
★☆☆☆☆
Your request worries me because I have not received my package!!!!
Thierry L.
purchased on 22/10/2024
Translated review
Answer from Maison Agour
Thank you for contacting us. We understand your concern regarding the delivery of your package. Indeed, your order was shipped on the 23rd and should have been delivered on the 24th or 25th. Someone from our team will contact you today to resolve this issue. We apologize for the inconvenience and thank you for your patience.
1
/5
★☆☆☆☆
Very bad. The delivery has been postponed for 5 days. Agour does not respond to emails and calls and texts... we are waiting for the refund hoping it will be effective on this point...
Baptiste D.
purchased on 08/10/2024
Translated review
Answer from Maison Agour
Hello, We are very sorry to hear that you have encountered problems with your delivery. We tried to call you today, but it seems you were unable to answer. To resolve this situation, we offer you two options: either a full refund of your order or a new shipment of your package via Chronofresh to ensure fast delivery. Please let us know what works best for you, and once again, we apologize for the inconvenience. Best regards, The Agour team.
1
/5
★☆☆☆☆
Prices are high but the products are very good. However, your transport provider DPD is AWFUL. And your customer service does not respond. So I will not order from AGOUR again.
Jean F. G.
purchased on 14/09/2024
Translated review
Answer from Maison Agour
Thank you for your compliments on our products. We are sorry to hear about the problems you encountered with DPD and we sincerely apologize. After checking, it seems we did not receive your previous messages, which explains our lack of response. We understand your frustration and are escalating this issue to our transport provider to improve delivery quality. If you give us another chance, we will ensure that your experience meets your expectations.
1
/5
★☆☆☆☆
Package not received, your carrier is dishonest, I do not ask for any refund, but you have lost a customer!!!
Dominique C.
purchased on 09/09/2024
Translated review
1
/5
★☆☆☆☆
I received an item that I did not order and no response after sending an email to say that it was not the ordered item.
Bernard P.
purchased on 03/09/2024
Translated review
Answer from Maison Agour
We sincerely apologize for this situation. It seems that we did not receive your emails, and we completely understand your frustration. To resolve this quickly, someone from our team will contact you today to fix this issue and send you the correct item. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
The cheese is exquisite like the cold cuts, just need to check with your carriers because they did not deliver on the scheduled day (I took my morning to receive the package and the next day the ice packs were completely melted, too bad but the products did not suffer, phew...
Gilles T.
purchased on 23/07/2024
Translated review
Answer from Maison Agour
The order is very good. However, very bad rating for the delivery. Order delivered 10 km from my home when it was supposed to arrive at the relay point across from my house. Not practical at all when you are not driving.
1
/5
★☆☆☆☆
It arrived badly, probably due to transport and heat. I have bought many times and have not seen this. I threw it away and I don't know if I will buy again. Agour did not want to see the problem; all the edges were 2 cm or more black.
Txema L.
purchased on 29/05/2024
Translated review
Answer from Maison Agour
Hello, Thank you for contacting us and sharing your experience. We are sorry to hear that your last order of Ossau-Iraty did not meet your satisfaction. Our cheeses, as you know, are living products with natural rinds that can sometimes show variations in appearance, particularly in terms of thickness. This is part of our commitment to producing high-quality cheeses without using artificial techniques. We have taken your comments and the photos you sent us into account. Upon review, it appears that the rind of your cheese was indeed thicker than usual. However, this variation is normal and does not affect the quality of the cheese. We understand that this may have surprised you, especially if you are used to receiving cheeses with a thinner rind. We would also like to emphasize that transport is indeed always a bit long in Spain, but it is in no way responsible for this thicker rind than usual and that the cheese was perfectly consumable. Best regards, The Maison Agour team.
1
/5
★☆☆☆☆
MORE THAN 3 WEEKS AFTER PLACING THE ORDER... BUT STILL WAITING FOR DELIVERY!!!
Jean-pierre C.
purchased on 04/05/2024
Translated review
Answer from Maison Agour
Hello, Thank you for your message, and we fully understand your frustration regarding the delivery delay of your order. Due to logistical issues with the carriers and the public holidays in May, some of our orders unfortunately took longer than expected to arrive. We are sincerely sorry for this and completely understand your dissatisfaction. To remedy this situation and ensure that you receive your products in the best conditions, we have taken corrective measures. We have reshipped your order via Chronofresh, our premium delivery service, to guarantee you secure delivery. We hope this solution has brought you satisfaction and that you enjoyed our products. We thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us directly. Best regards, The Maison Agour team.
1
/5
★☆☆☆☆
To date, I still have not received my order. DPD France informed me on Friday of a delivery in the coming days. What a disappointment because I was planning to have a tasting of your charcuterie at Pentecost. Well, nothing. I understand why you advised me to have a cooler. I am extremely disappointed for a first order. If I do not receive the delivery tomorrow, I will request the cancellation of the order and its refund. Because for perishable goods, 10 days of delivery is a bit much.
Gérard R.
purchased on 11/05/2024
Translated review
Answer from Maison Agour
Hello, Thank you for your patience, and we fully understand your disappointment regarding the delay in delivery of your order. Due to the public holidays in May and the issues encountered with our carrier DPD, your order unfortunately took longer than expected to arrive. We sincerely apologize for this. To remedy this, we have decided to resend your package via Chronofresh to ensure that you receive your products in the best possible conditions. We hope you were able to receive and enjoy our charcuteries and that they fully satisfied you. We would be very grateful if you could update your review to share your complete experience, including the resolution we provided. Your feedback is very important to us and our future customers. Thank you again for your understanding and trust. Best regards, The Maison Agour team.
1
/5
★☆☆☆☆
Following an order (ref SGOANHCMJ), upon delivery, I noticed that 2 items were missing. Despite messages left on their messaging system as well as a photo showing the delivery note indicating the weight of the package so that they could verify on their side, there has been no contact from them to date. Disgraceful attitude. Michel Bischoff
'christine+maryvonne+roberte' B.
purchased on 06/04/2024
Translated review
1
/5
★☆☆☆☆
I never received the Basque cakes.
David L.
purchased on 21/12/2023
Translated review
1
/5
★☆☆☆☆
The chat works very well before placing an order (I asked for confirmation for a delivery before 31/12 if I ordered on 26/12, which was confirmed to me) but when we want to ask why our order is not delivered, if the product will still be good to eat when it is finally delivered (it was supposed to be delivered on 30/12 and I received it on 03/01), no one answers the chat even though these people are apparently online. I sent a message three times asking for explanations or at least a confirmation that the cake will still be edible but no response!!! UNACCEPTABLE, I do not recommend this merchant.
Laurent L.
purchased on 26/12/2023
Translated review
1
/5
★☆☆☆☆
The expiration dates are too close. The whisky box only has the name, it is not a box and therefore not giftable: vacuum-sealed plastic bag!
Josee B.
purchased on 10/12/2023
Translated review
1
/5
★☆☆☆☆
The delivery times are not respected even though there is an important payment option for delivery fees for delivery within 48 hours, but this is not the case in reality. So very, very disappointed...
Acheteur Vérifié
purchased on 27/07/2023
Translated review
Answer from Maison Agour
Indeed, we ensure delivery within 24/48 hours from the shipment of the package, and we clearly specify this in the presentation text of each carrier. Depending on the period or the selected products, the order preparation time may be a bit longer than usual. Nevertheless, we strive to always ship orders as quickly as possible. We understand that the delay was not suitable for you, but we reacted very quickly once you expressed your dissatisfaction.
1
/5
★☆☆☆☆
The site itself is fine, but the big problem is the quality of the cured ham aged 9 months. This is the second order I have made. The first was not conclusive at all (excessively salty ham), but this time it's a disaster. I wanted to take a slice at noon and it is all white as if coated with a layer of talc and still too salty. I do not recommend this company and will not order anything again. I will throw away this quarter of inedible ham. It serves as a lesson and makes me wary of so-called rewards!!! The tasters should have consulted our grandparents who knew how to make real and good ham.
Acheteur Vérifié
purchased on 21/06/2023
Translated review
1
/5
★☆☆☆☆
Even if these products are not made by you and you are only the distributors, I do not accept to pay 50% more than at the producer itself. For this reason, even if some of your products interest me, I will not order anything from you anymore and your €5 discount will not change anything. Best regards
Acheteur Vérifié
purchased on 06/03/2023
Translated review
1
/5
★☆☆☆☆
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
Acheteur Vérifié
purchased on 19/11/2021
Translated review
Answer from Maison Agour
Package arrived well and very quickly