/10
★★★★★
based on 1299 reviews published
★★★★★
based on 1299 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I hope my next order will be better
Michel B.
purchased on 24/02/2024
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Answer from Maison Agour
Thank you for taking the time to leave us feedback on your experience. We are sincerely sorry that your last order did not fully satisfy you. At Maison Agour, we strive to provide our customers with an exceptional shopping experience with every order. Your feedback is valuable to us and allows us to continuously improve. If you wish, we would be happy to learn more about your experience to better understand the areas for improvement. Please feel free to contact us by email at [email protected]. We sincerely hope you will give us another chance to demonstrate our commitment to providing you with quality products and services. The Maison Agour team.
3
/5
★★★☆☆
The phone contact is lacking to get more information.
Philippe B.
purchased on 30/01/2024
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3
/5
★★★☆☆
Top products but DPD delivery always problematic: they do not deliver to the right address or on the right date! Please change delivery service
Sandrine H.
purchased on 24/01/2024
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Answer from Maison Agour
Hello, Thank you for your feedback and your positive comments about our products. We are delighted to know that you are satisfied with their quality. Regarding your concerns about DPD's delivery service, we are sorry to hear that you have encountered delivery issues. We fully understand the importance of reliable and timely delivery for a pleasant shopping experience. As an alternative solution, we already offer the Chronofresh delivery service. We are in close contact with our delivery provider to resolve the issues encountered and improve our service. We take your suggestion to change delivery providers seriously and will evaluate this option to ensure a better delivery experience for our customers in the future. Thank you for bringing your concerns to our attention, and we apologize for any inconvenience this may have caused. We are committed to taking the necessary steps to improve our delivery service. Please feel free to contact us if you have any other questions or concerns. Best regards, The Agour team.
2
/5
★★☆☆☆
You have already had my opinion
Philippe D.
purchased on 27/12/2023
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2
/5
★★☆☆☆
Good evening Madam or Sir, When opening my package, a jar of foie gras was broken and this foie gras looked nothing like the one I bought at the Gastronomy Fair in BREST PENFELD.
Annick L.
purchased on 16/12/2023
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2
/5
★★☆☆☆
20% promised on the site but not effective at payment. Too bad.
Christian B.
purchased on 20/11/2023
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Answer from Maison Agour
Hello, Indeed, as mentioned in all our communications, the 20% discount applied after entering the promo code in the cart. It did not display automatically before this step. If this condition was not clear to you and you had informed us, we would have been happy to assist you in benefiting from this discount 🙂 Please feel free to contact us next time. We are here to help you.
3
/5
★★★☆☆
A bit disappointed nonetheless, I expected more seriousness, no cooling bag replaced by a pork pâté, delivery scheduled for Tuesday arrived on Friday after a call to DELPHINE who was very responsive, nothing to say, moral of the story the crottins are to be eaten with a straw all melted, disappointment otherwise we tasted the fillet and the ham very good.
Nicole D.
purchased on 22/11/2023
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3
/5
★★★☆☆
Hello, the products were well packaged and correspond to my wishes. However, the transport by private courier is deplorable. I waited at home for delivery. Finally, without warning during this wait, I was delivered to a relay point. Waste of time, buying metro tickets... Deplorable service and without the expected friendly exchange.
Pierre-emmanuel B.
purchased on 21/11/2023
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3
/5
★★★☆☆
Not very readable.
Laurent R.
purchased on 06/11/2023
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Answer from Maison Agour
Hello, Thank you for taking the time to share your feedback. We are sorry to hear that you find our site "not very readable." In order to target and resolve specific issues, could you please be more precise regarding the aspects of the site that seem unclear or not intuitive to you? Your detailed comments will be very helpful for us to make relevant improvements and ensure an optimal browsing experience for all our visitors. We are committed to providing quality service, and your feedback helps us achieve this goal. Thank you in advance for your cooperation. We look forward to understanding your concerns in more detail so that we can take the necessary actions. Sincerely, The Agour Team.
3
/5
★★★☆☆
Very disappointed because the order was placed on November 8 and the package was received on November 16 knowing that it was for a birthday meal planned for the 14... Regarding the products, the sheep cheese is good but expensive. The shortbread of the Basque cake is delicious but the cherry jam is way too sweet. I have my habits in Itxassou and it is really not up to par. Too bad.
Camel E.
purchased on 08/11/2023
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Answer from Maison Agour
Hello, We sincerely apologize for the inconvenience related to the delivery time of your order. We understand the importance of timely delivery, especially for an event such as a birthday meal. We empathize with your disappointment and sincerely apologize for this setback. Regarding your comments on the products, we are pleased to hear that the sheep cheese and the shortbread of the Basque cake were to your liking, but we are sorry that the cherry jam did not meet your expectations; it is true that the cherry Basque cake is always sweeter than the cream one. If you have other preferences or specific requests in the future, please do not hesitate to let us know. We are always open to hearing feedback from our customers and working towards the continuous improvement of our products and services. We hope to have the opportunity to provide you with a more satisfying experience on your next orders. Best regards, The Agour team.
3
/5
★★★☆☆
Very good cheese, espelette pepper pâté so-so, I am still looking for the pepper and it feels too industrial, the dry sausage with espelette pepper average quality in terms of meat lacks passion inside. Correct sliced charcuterie.
Frédéric C.
purchased on 10/10/2023
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Answer from Maison Agour
Hello, we are delighted to hear that you enjoyed our cheeses. However, we regret that our products made with Espelette pepper did not fully meet your expectations. Your feedback regarding the pâté, dry sausage, and the quality of the meat will be taken into account to improve our products. We are constantly working on enhancing our range, and your observations help us identify areas where we can progress. We hope you will continue to explore our selection of products and find other items that better match your tastes. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority. Thank you for your feedback, and we hope to have the opportunity to serve you again in the future. The Agour team.
2
/5
★★☆☆☆
Hello, It seems that you do not consult the remarks made by your customers in your 'contact us' section. I will therefore repeat myself. During my last order which is the subject of this satisfaction request, there were two jars of foie gras, one plain, the other with espelette pepper. I thought I would taste an excellent product as noted on your site, and well NO, what a disappointment! This foie gras was of a dreadful insipidity, to the point of not really knowing what I was tasting. This is a shame because previously I had eaten 21-month aged ham which is excellent. For the end of year holidays, I will simply return to the Breton foie gras producers who have always satisfied me. Best regards.
Patrick A.
purchased on 02/10/2023
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Answer from Maison Agour
Dear customer, Thank you for sharing your experience. We are sincerely sorry to learn that you were disappointed with this product. Your feedback is valuable to us as it helps ensure that our customers always receive the highest quality products. We have taken note of your comments and will certainly pass this information on to the producer. Your feedback is important as it allows us to continuously improve our products and meet our customers' expectations. We would also like to note that we have never received similar negative feedback regarding this product, which surprises us a bit. However, we take your opinion very seriously, and we will closely examine this situation to ensure that the quality of our products remains at the highest level. On the other hand, we are delighted to learn that you enjoyed our 21-month aged ham, and we will strive to maintain that same quality to satisfy your taste buds in the future. If you wish, we would be happy to discuss your experience further or help you choose another product that will better match your preferences. We hope you will give us another chance in the future and we thank you for your support as a customer of Maison Agour. Best regards, The Agour team.
3
/5
★★★☆☆
From the product designation point of view, I would have liked: 1 - The mention of fresh product on the shipping carton so that it is identified as such by logistics (delivery person and reception point). This allows for better storage conditions. 2 - The Basque country ham purchased is really very salty, which overshadows the quality meat. If this is normal, I would have liked it to be mentioned in the product description. I use this ham for cooking because it is impossible for me to eat it as is due to a too high salinity level. 3 - The cheese is top-notch. The quality is superior.
Acheteur Vérifié
purchased on 06/09/2023
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3
/5
★★★☆☆
Don't ruin your cheeses with Espelette pepper, it's frankly not good
Acheteur Vérifié
purchased on 26/08/2023
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Answer from Maison Agour
We thank you for sharing your opinion on our cheese with Espelette pepper. We are sorry that you did not enjoy this variety, it is true that this combination is uncommon. Your opinion is important to us, and we understand that tastes vary from person to person. We would be happy to help you discover other cheeses from our range that might better match your preferences during your next purchase. Thank you for your loyalty.
3
/5
★★★☆☆
One of the two hams arrived with the vacuum seal broken. This is not very pleasant because it forces you to consume the product quickly.
Francesco M.
purchased on 12/08/2023
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3
/5
★★★☆☆
I saw the cold chain logo, but I thought that during the transport of sensitive materials, the eutectics were included in the price! Why receive spoiled goods, which happened for the coche ham, but not for the smoked pieces. Do you not have an obligation to ensure the cold chain?
Acheteur Vérifié
purchased on 04/05/2023
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3
/5
★★★☆☆
A bit young and small, a lot of fat and very salty otherwise good packaging and delivered within 5 days thank you in short for 40€ 70% satisfied^^
Acheteur Vérifié
purchased on 07/04/2023
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2
/5
★★☆☆☆
I ordered, as stated in the photo, 3 bottles of wine from the 2017 vintage and unfortunately I received 3 bottles from 2018... very disappointed, I will never order from their site again.
Acheteur Vérifié
purchased on 30/12/2022
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Answer from Maison Agour
Hello, we cannot change the photo with every stock change. It is stated in the description of all our wine bottles that the photo is not contractual, in this sense, we sent you the vintage that we had in stock at that time. Furthermore, the 2017 vintage of this wine is no longer available for sale anywhere. Next time, please remember to ask which vintage is in stock before placing your order.
2
/5
★★☆☆☆
The website was not good because I could not distinguish between the recipient of the goods and the billed person. Incorrect phone numbers were put on the order. My order was then delivered incorrectly. An order placed on December 13 was finally delivered on December 31. I was very upset because the gift did not arrive in time for Christmas.
Acheteur Vérifié
purchased on 13/12/2022
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Answer from Maison Agour
Hello, normally it is possible to differentiate the delivery address from the billing address. Perhaps the steps to achieve this are not clear enough, so we take your comment and will look into it. Regarding the delivery, indeed, there was a problem with your package, but unfortunately, there is not much we can do about it. Your package was shipped the day after your order, so you should have been delivered before Christmas. We notice many delivery problems during the end of the year due to the workload of carriers. We tried to react as quickly as possible for your package but unfortunately, it was not enough and we are sorry. Next time, do not hesitate to ask us for help if you encounter a problem differentiating the addresses. We wish you a very happy new year, Best regards, The Agour Team.
2
/5
★★☆☆☆
Purchase of an 18-month ham and disappointed because the flavor is quite 'neutral' (I have known much finer, I buy 1 to 2 hams with bone per year) and quite fatty nonetheless. However, this is the first time I took an 18-month one. Unlikely that I will buy this product again.
Acheteur Vérifié
purchased on 14/12/2022
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3
/5
★★★☆☆
Nothing to say about the product, but you should change the delivery company. We had difficulties communicating with the delivery company to access the package.
Acheteur Vérifié
purchased on 15/12/2022
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Answer from Maison Agour
Hello, we offer three different carriers to allow customers to choose the carrier of their choice. Unfortunately, after working with several carriers, we realize that they are all the same and none stand out for impeccable service... During the end-of-year holidays, problems multiply and many customers suffer, to our great disappointment. Next time, we advise you to opt for the chronopost carrier, which is still more serious than its competitors. Happy holidays from the Agour team. Louise.
3
/5
★★★☆☆
Impeccable for a holiday gift
Acheteur Vérifié
purchased on 24/09/2022
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3
/5
★★★☆☆
The site is clear, easy to use, you want to buy....
Acheteur Vérifié
purchased on 19/11/2022
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2
/5
★★☆☆☆
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and not helping you enough. Please know that we send most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a €5 voucher (code: AGUR) on your next order with the guarantee of top-notch customer service.
Acheteur Vérifié
purchased on 27/07/2022
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Answer from Maison Agour
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and for not helping you enough. Please know that we ship most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time, and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a voucher of €5 (code: AGUR) for your next order with the guarantee of top-notch customer service.
3
/5
★★★☆☆
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
Acheteur Vérifié
purchased on 15/11/2021
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Answer from Maison Agour
Everything was perfect, the cheeses and the delivery
2
/5
★★☆☆☆
Acheteur Vérifié
purchased on 14/11/2021
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Answer from Maison Agour
Hello Mr. Gris. We tried to contact you by phone but without success. We are truly sorry for this unpleasant surprise, it is an error on our part. As compensation, we offer to give you the sausage of your choice on your next order.
2
/5
★★☆☆☆
Product still as good but upon receipt, the entire bottom part of the cheese was wet and the rind was crumbling.... which made it unfit for consumption. (transport, packaging?).... really disappointed.
Acheteur Vérifié
purchased on 18/10/2021
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3
/5
★★★☆☆
Fast delivery in 24 hours, however, there was a problem finding the address by TNT. They didn't call even though we asked them to because our address is not easy to find. Change the carrier!!! Big stress because it was a birthday gift! Not easy to reach you by phone either, but with persistence, we manage. However, good order tracking.
Acheteur Vérifié
purchased on 19/07/2021
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Answer from Maison Agour
Hello, unfortunately, carriers are sometimes unpredictable and quite difficult to manage. Fortunately, everything ended well and I hope the gift was appreciated!
3
/5
★★★☆☆
Fast shipping, but the box arrived damaged. However, the ham was well protected.
Acheteur Vérifié
purchased on 28/06/2021
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Answer from Maison Agour
Hello, we are sorry for this incident which is unfortunately not our responsibility. Carriers are sometimes not very concerned about the condition of the parcels. We hope that the products met your expectations!
2
/5
★★☆☆☆
Second order and delivery still mediocre. (Parcel opened and not delivered to home).
Acheteur Vérifié
purchased on 04/07/2021
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Answer from Maison Agour
Hello, we are sorry for these unfortunate experiences. Unfortunately, we no longer have control over the parcel once it is entrusted to the carrier. I hope your products arrived undamaged and that you liked the ham!