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C
Rating: 4 out of 5
Easy to assemble and use
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Customer reviews of MassMe
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 479 published reviews
Summary of reviews
MassMe is consistently described as a practical, versatile head and neck support that stays in place during recovery, with multiple positions that keep the face-down or slightly angled posture comfortable for extended periods. The bamboo fabric cushion is noted as soft and supportive, easy to adjust for face width, and the product is easy to assemble, use, and transport, including on beds, desks, or in a car. Customers frequently highlight reliable and prompt delivery, along with responsive, helpful customer service. Overall, the cushion is valued for aiding post-surgery recovery, improving comfort during long periods of rest, and enabling reading, watching, and light activity without neck pain.
Reviews 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
The object in question is a valid aid for the patient recovering from vitrectomy.
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J
Rating: 4 out of 5
a useful product after vitrectomy to maintain an adequate position. However, I had a bit of difficulty installing it on my bed to sleep if I wanted to keep my head inside the bed. Likewise, I have to change the direction of part B to place it on a table or a desk. Finally, I did not find in the manual or on the internet what the two small black pieces were for, one with scratch and the other with adhesive. I would appreciate an explanation on this subject.
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Response from MassMe
Hello, Thank you for your feedback, to answer all your questions our customer service was at your complete disposal 7 days a week by email or by phone...
P
Rating: 4 out of 5
I have bought my Massme in readiness for my vitrectomy operation in a few weeks time so have only tried it out for short times so far. It seems comfortable and supportive but I find it difficult to use wear my glasses while using it. They don't have big rims but the cushion pushes them into my face and is uncomfortable. I guess I won't have to wear them much!
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C
Rating: 4 out of 5
I am satisfied practically after my macular hole surgery.
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J
Rating: 4 out of 5
Product meets the need for eye surgeries in particular
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B
Rating: 3 out of 5
The locking hook broke out of the base during normal use. I had placed the base under the mattress as suggested in the picture. When removing it, the locking hook broke off!
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Response from MassMe
Good day,
Such a situation can only be explained by improper use contrary to the operating instructions. The material has been carefully tested and approved for more than 5,000 usage cycles. In addition, it comes with a 2-year warranty. I invite you to contact our customer service to obtain a replacement part.
Such a situation can only be explained by improper use contrary to the operating instructions. The material has been carefully tested and approved for more than 5,000 usage cycles. In addition, it comes with a 2-year warranty. I invite you to contact our customer service to obtain a replacement part.
P
Rating: 4 out of 5
good overall
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B
Rating: 4 out of 5
Very well thought-out ergonomic headrest with many application possibilities. The only downside: changes in the tilt of the cushion column are very cumbersome and stiff.
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Response from MassMe
Thank you very much for your review. It is likely that you did not turn the tension knob far enough to make the tilt movement easier to release.
A
Rating: 4 out of 5
Delivery was very prompt after payment, unfortunately the part did not meet our expectations. The return shipping cost money, but the refund was credited to the account after about 14 days.
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Response from MassMe
If you had contacted our customer service, we would certainly have been happy to assist you in making optimal use of the product.
P
Rating: 4 out of 5
It's a shame that the chin rests on the plastic, which is not optimal. A higher and firmer foam would have prevented contact.
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Response from MassMe
Thank you for your feedback, the manual specifies that the two tips must be glued side by side to prevent any contact with the frame. The foam has two densities, allowing you to choose a firmer support.
D
Rating: 3 out of 5
So far so good. However, the sharp edges are very disturbing!
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Response from MassMe
Thank you very much for your feedback. It is very important to carefully follow the instructions for the 8 cm thick foam cushion to avoid any contact with the holder. While it is not dangerous, it is not intended to come into direct contact.
N
Rating: 4 out of 5
Overall satisfied but a long support causes discomfort in the cheeks. Perhaps the design should be reviewed to avoid pain during long support on the cheeks - Thank you
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Response from MassMe
Thank you for your feedback. We have precisely designed the first double-sided foam allowing the user to choose the side that best suits their morphology and sensitivity.
P
Rating: 4 out of 5
Very practical equipment in a sitting position for neck rest with the head down. Allows reading, watching a tablet while respecting the recovery guidelines after a macular hole operation.
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K
Rating: 4 out of 5
Everything is fine, it could just be a bit more stable and adjustable to a higher position
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Response from MassMe
Thank you for your feedback. In the lying position, the system is compatible with mattresses up to 36 cm thick! In the sitting position, it is designed for people up to 1.95 m tall. Of course, the seat height of the chair or stool also plays an important role.
D
Rating: 4 out of 5
The fabric is worn when in touch with Velcro. Otherwise good
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D
Rating: 4 out of 5
Very good model that should provide the necessary support after a vitrectomy.
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M
Rating: 4 out of 5
Upcoming use
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H
Rating: 3 out of 5
Very good purchase
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M
Rating: 4 out of 5
The headrest is very good and comfortable, but to adjust the headrest, you always have to screw the head part, which I find very impractical.
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Response from MassMe
It is not necessary to unscrew the screw! It only needs to be turned three times for the axis to adjust the angle to be automatically released! The small noise (click) with each angle step is normal.
C
Rating: 3 out of 5
The screw is difficult to turn It turns in a vacuum, which is not easy to position I had to dismantle it
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Response from MassMe
The system is ready for use. In the case of disassembly, the screw must be put back in the right direction to prevent the knob from turning in vain.
K
Rating: 3 out of 5
The plastic frame under the cushion in the front area had to be padded by me. As I have to lie on my stomach all the time after an eye operation, it can take weeks. It is very uncomfortable. Too bad for the price, I would have liked something better.
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Response from MassMe
As indicated in the instructions for prolonged use, you must pull the two legs of the cushion together using the Velcro fasteners. Our online customer service was available to help you with this.
P
Rating: 4 out of 5
Very useful
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M
Rating: 3 out of 5
The headrest is good in general terms, robust and fulfills its function. But the system to regulate the tilt is lousy. There are two plastic toothed wheels that do not match 100%, and it is difficult to move them and make them match. This detracts a lot of quality.
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B
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Well-designed, well-finished item. The notches are a little tricky to adjust. One size: just right (I'm tall).
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S
Rating: 4 out of 5
👍
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G
Rating: 4 out of 5
It does what it was promised to do, but I find it a little expensive.
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L
Rating: 4 out of 5
Comfortable and perfect for the posture I needed
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S
Rating: 4 out of 5
Very helpful after eye surgery with the requirement to keep the head lowered
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A
Rating: 3 out of 5
Good product
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W
Rating: 4 out of 5
It is a very good solution only the structure sticks me a little in the chin, and that the mechanism of regulation of the inclination is a little hard. I would also improve the height adjustment as it can not be locked.
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M
Rating: 4 out of 5
practical and well-designed
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M
Rating: 4 out of 5
fixed on the table, the first notch doesn't work. It fell off one night when I was moving around a lot on my bed.
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N
Rating: 3 out of 5
Do not like
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P
Rating: 4 out of 5
Super, without this device, the aftermath of the operation would have been catastrophic. Very practical and comfortable, I recommend it.
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D
Rating: 4 out of 5
Good product for postoperative retinal detachment (used mainly for sleeping) although sometimes it is uncomfortable when sleeping due to the number of hours in the same position. It arrived with a broken piece during transport but they quickly sent me a new one (very good service).
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J
Rating: 4 out of 5
They sent me exactly what I saw on their website and it fits perfectly what I need. Very good design of the postoperative device.
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V
Rating: 4 out of 5
Comfortable after vitrectomy
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M
Rating: 4 out of 5
It is especially useful for sleeping
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