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P
Rating: 3 out of 5
All good
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 2 and 3 stars
Reset filtersJ
Rating: 3 out of 5
The expiration date should be indicated when it comes to nutrition products because I ordered some that go until 30/06/26 and I didn't know! Which is annoying...
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M
Rating: 3 out of 5
Straps too short, take one size up.
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T
Rating: 3 out of 5
Delivery time always longer than expected at the order ' Otherwise well received
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P
Rating: 2 out of 5
I recommended a jar of cream for shorts (previous purchase 200ml) and I was surprised to receive a very small jar 75ml. I surely was not vigilant enough, the photo is misleading.
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J
Rating: 3 out of 5
I waited for an SMS in vain so I went to the store and there miracle it was indeed there
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D
Rating: 3 out of 5
Always satisfied with the site matériel vélo.com no issues. However, I am only half satisfied with the DPD carrier. I did not receive any notification to inform me that my package had arrived at the pick-up point. Next time I think I will go through Chronopost for one euro more.
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D
Rating: 2 out of 5
I ordered a mountain bike chain from Materiel-velo because since I pass by the store, delivery is free and I thought I would have it quickly! Unfortunately, it took more than a week to receive it! It's really very long for a simple chain!!! I will not go through your site again if I am in a hurry!
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M
Rating: 2 out of 5
Several purchases ok, however the crank screw shown on the site as being dependent on the washer. Finally my washer is fixed. So incompatible dura ace r9000. Seller who on the phone says yes indeed I have the screw in hand and it is not like on the site and half jokingly tells me that the return would cost as much as the refund because return fees at our expense even if misleading product and that if I wanted a free return it was at the nearest store, which is 2 hours away. I do not totally discourage but be vigilant because even their product description is misleading and no support.
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N
Rating: 2 out of 5
Waiting time of one week instead of the 2 days mentioned!
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F
Rating: 3 out of 5
Team attentive on the phone BUT the order arrived with A LOT of delay!
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S
Rating: 3 out of 5
Very happy with my purchase, meets my expectations
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F
Rating: 3 out of 5
Delay between order and delivery too long
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C
Rating: 3 out of 5
Product noted in stock sent the next day (perfect, I'm out of order!) I order express to support local business instead of a big American one, result: 4 days to send it and another 5 to receive it... Very disappointed... Otherwise, great welcome in the store!
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J
Rating: 3 out of 5
A bad reference on a batch of 2 tires, one not conforming to my order.
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A
Rating: 2 out of 5
Order received much too late, delivery problem with Chronopost of course. We pay delivery fees for nothing 🤷♂️
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G
Rating: 2 out of 5
The site is well made I received the part but it does not match that of my bike yet it is the right brand
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P
Rating: 2 out of 5
Hello Very satisfied with the product, however I paid 7.99 € for delivery to be delivered to my home. The package was dropped off at a relay point, I don't understand. Best regards.
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B
Rating: 3 out of 5
The delivery time announced at the time of order was not respected, 5 working days and not 3 as promised
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J
Rating: 3 out of 5
Delivery a bit slow
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M
Rating: 2 out of 5
Good
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P
Rating: 3 out of 5
Part displayed in stock while it took 2 months.
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J
Rating: 2 out of 5
The material corresponds well to the order. Ordered on 20/04, received on 29/04. Too long
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F
Rating: 3 out of 5
The box of the Campagnolo freewheel was open in my well-sealed package! When trying to mount my freewheel, the supplied spacer was for a Shimano mount! I had to go to a bike material store to get the right spacer! Fortunately, the bike shop was able to help me right away!
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P
Rating: 3 out of 5
Hires a carrier (DPD) that does not provide a pickup QR code.
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C
Rating: 2 out of 5
Delivery too long. No possibility to get a timeline when ordering, despite calling customer service. Too bad. Otherwise, the site and prices are correct.
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E
Rating: 3 out of 5
Delivery time not respected.
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C
Rating: 3 out of 5
Black Yaban chain with a quick link, aesthetic not great.
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C
Rating: 3 out of 5
Package not shipped in 24hrs.
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C
Rating: 3 out of 5
Material received with a 1 week delay without any information on the delay. Did they at least respond to my email for information? Otherwise, the material is top notch.
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A
Rating: 2 out of 5
Delivery time far from being respected, tracking number not communicated, carrier change.
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F
Rating: 3 out of 5
Body suit l.xl too tight, shorts bottom, thickness nil. Sporty greetings.
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L
Rating: 3 out of 5
USB ant stick that does the job but you have to manage to install it on win 11. This stick should be provided by default with an 800 euro home trainer.
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R
Rating: 2 out of 5
Announced delays 1/2 days in store. Order received a week later. After a call to the store to check availability, with a negative response, I receive an alert 15 minutes later to tell me that it has arrived.
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E
Rating: 2 out of 5
the vise of the clamp slipped during tightening
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O
Rating: 3 out of 5
Deadline respected, package compliant
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M
Rating: 3 out of 5
Delivery time too long!
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L
Rating: 3 out of 5
Very good
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P
Rating: 2 out of 5
The seller does not guarantee the product due to malfunction as stipulated in article 1603 of the civil code and asks you to deal directly with the manufacturer.
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Response from Materiel-velo.com
Hello,
We understand your dissatisfaction regarding the handling of your product.
In some cases, particularly for electronic accessories, several manufacturers request to be in direct contact with the consumer. This approach allows them to receive technical information without intermediaries and to analyze the malfunction more effectively. It also happens that certain manipulations or verifications, carried out directly with their support, can quickly resolve the situation without requiring a product return.
Our goal remains, of course, to assist you as best as we can, and we remain available if needed to facilitate your exchanges with the manufacturer or to provide any additional help.
Best regards,
The Materiel-velo.com team
We understand your dissatisfaction regarding the handling of your product.
In some cases, particularly for electronic accessories, several manufacturers request to be in direct contact with the consumer. This approach allows them to receive technical information without intermediaries and to analyze the malfunction more effectively. It also happens that certain manipulations or verifications, carried out directly with their support, can quickly resolve the situation without requiring a product return.
Our goal remains, of course, to assist you as best as we can, and we remain available if needed to facilitate your exchanges with the manufacturer or to provide any additional help.
Best regards,
The Materiel-velo.com team
O
Rating: 2 out of 5
The products are supposedly in stock but arrive 1 week late, bad experience
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Response from Materiel-velo.com
Hello,
We apologize for this somewhat extended delay. We encountered a supply delay regarding your gloves (initially indicated for shipping within 4-6 working days) and not in stock.
We remain at your disposal for any further assistance.
We apologize for this somewhat extended delay. We encountered a supply delay regarding your gloves (initially indicated for shipping within 4-6 working days) and not in stock.
We remain at your disposal for any further assistance.