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J
Rating: 3 out of 5
Well received but size error
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 988 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 2 and 3 stars
Reset filtersT
Rating: 3 out of 5
Material well received but the two fixing screws are too short
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F
Rating: 3 out of 5
delivery time beyond 10 days otherwise nothing to report
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J
Rating: 2 out of 5
Perfect. Package received according to schedule.
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P
Rating: 3 out of 5
Hello, 4 items ordered and delivered including 1 that does not match the characteristics mentioned on the site. Still no response to this day.
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E
Rating: 2 out of 5
Delivery time too long.
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E
Rating: 3 out of 5
Hello, I recently ordered latex inner tubes, out of the 2 ordered, one is porous and loses all pressure in 5/6 hours.
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S
Rating: 2 out of 5
In the same order with the same reference, I received 2 pieces of equipment in different colors.
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S
Rating: 3 out of 5
Everything is perfect. Delivery times are quite long.
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A
Rating: 2 out of 5
Very bad experience with the store.
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J
Rating: 3 out of 5
I find the saddle too slippery?
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A
Rating: 2 out of 5
The cap I ordered arrived dirty.
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J
Rating: 3 out of 5
Good however the bottle holder bumps against the aero support which leaves a gap between the bottle and the aero head. I had to adjust it.
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L
Rating: 3 out of 5
Not the right SRAM pads
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J
Rating: 3 out of 5
Order preparation error or website error. Return of the paid product so I have to keep this product that does not suit me.
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L
Rating: 3 out of 5
Nickel
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E
Rating: 3 out of 5
delivery delay
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D
Rating: 3 out of 5
Hello, I have received the products according to my wishes following order NXDXBZSEY. However, on Friday the 22nd I made a return request for the 2 jerseys via your site (return item) and I have not received a response. The two jerseys do not fit my size. They are way too tight. I am used to this brand but there is a big difference with the jerseys I use in size XL. I will make another request. Best regards,
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P
Rating: 3 out of 5
All good
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J
Rating: 3 out of 5
The expiration date should be indicated when it comes to nutrition products because I ordered some that go until 30/06/26 and I didn't know! Which is annoying...
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M
Rating: 3 out of 5
Straps too short, take one size up.
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T
Rating: 3 out of 5
Delivery time always longer than expected at the order ' Otherwise well received
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P
Rating: 2 out of 5
I recommended a jar of cream for shorts (previous purchase 200ml) and I was surprised to receive a very small jar 75ml. I surely was not vigilant enough, the photo is misleading.
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J
Rating: 3 out of 5
I waited for an SMS in vain so I went to the store and there miracle it was indeed there
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D
Rating: 3 out of 5
Always satisfied with the site matériel vélo.com no issues. However, I am only half satisfied with the DPD carrier. I did not receive any notification to inform me that my package had arrived at the pick-up point. Next time I think I will go through Chronopost for one euro more.
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D
Rating: 2 out of 5
I ordered a mountain bike chain from Materiel-velo because since I pass by the store, delivery is free and I thought I would have it quickly! Unfortunately, it took more than a week to receive it! It's really very long for a simple chain!!! I will not go through your site again if I am in a hurry!
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M
Rating: 2 out of 5
Several purchases ok, however the crank screw shown on the site as being dependent on the washer. Finally my washer is fixed. So incompatible dura ace r9000. Seller who on the phone says yes indeed I have the screw in hand and it is not like on the site and half jokingly tells me that the return would cost as much as the refund because return fees at our expense even if misleading product and that if I wanted a free return it was at the nearest store, which is 2 hours away. I do not totally discourage but be vigilant because even their product description is misleading and no support.
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N
Rating: 2 out of 5
Waiting time of one week instead of the 2 days mentioned!
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F
Rating: 3 out of 5
Team attentive on the phone BUT the order arrived with A LOT of delay!
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S
Rating: 3 out of 5
Very happy with my purchase, meets my expectations
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F
Rating: 3 out of 5
Delay between order and delivery too long
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C
Rating: 3 out of 5
Product noted in stock sent the next day (perfect, I'm out of order!) I order express to support local business instead of a big American one, result: 4 days to send it and another 5 to receive it... Very disappointed... Otherwise, great welcome in the store!
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J
Rating: 3 out of 5
A bad reference on a batch of 2 tires, one not conforming to my order.
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A
Rating: 2 out of 5
Order received much too late, delivery problem with Chronopost of course. We pay delivery fees for nothing 🤷♂️
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G
Rating: 2 out of 5
The site is well made I received the part but it does not match that of my bike yet it is the right brand
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P
Rating: 2 out of 5
Hello Very satisfied with the product, however I paid 7.99 € for delivery to be delivered to my home. The package was dropped off at a relay point, I don't understand. Best regards.
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B
Rating: 3 out of 5
The delivery time announced at the time of order was not respected, 5 working days and not 3 as promised
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J
Rating: 3 out of 5
Delivery a bit slow
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M
Rating: 2 out of 5
Good
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P
Rating: 3 out of 5
Part displayed in stock while it took 2 months.
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