English 
A
Rating: 3 out of 5
Delivery times are getting longer.
Translated reviews
Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 2 and 3 stars
Reset filtersM
Rating: 2 out of 5
I ordered a syringe with a tap and the saddle was not delivered, does not match the photos
Translated reviews
D
Rating: 3 out of 5
Product conforms and delivery within the deadlines.
Translated reviews
C
Rating: 3 out of 5
Satisfied with the products, but the preparation and shipping of the products is very long, almost a week.
Translated reviews
Response from Materiel-velo.com
Hello Cedric,
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
T
Rating: 3 out of 5
Package delivered with a 3-week delay.
Translated reviews
A
Rating: 2 out of 5
A bit disappointed with my experience. The package arrived in a rather degraded state, which suggests that it was not handled with much care, either during its preparation or during transport (DPD). Nothing to say about the textile received, which was in good condition and met my expectations. However, the same cannot be said for the rest of the order: a tube of chain lubricant had a broken cap, and the ceramic grease tube was punctured.
Translated reviews
Response from Materiel-velo.com
Hello Alexandre,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your package arrived in a degraded state and that some items did not meet your expectations. Your feedback is valuable and helps us improve our services.
We will investigate this situation with our logistics team and with DPD to prevent this from happening again.
We will send you an email directly to find a quick solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your package arrived in a degraded state and that some items did not meet your expectations. Your feedback is valuable and helps us improve our services.
We will investigate this situation with our logistics team and with DPD to prevent this from happening again.
We will send you an email directly to find a quick solution.
Best regards,
The Materiel-velo.com team
P
Rating: 3 out of 5
I am disappointed that the lamp does not have the connection to recharge it.
Translated reviews
M
Rating: 3 out of 5
It's my fault, the parts do not correspond, especially for my SIDI shoes.
Translated reviews
F
Rating: 2 out of 5
No, because I ordered the wrong model of Cannondale stem for the bike
Translated reviews
B
Rating: 3 out of 5
A processing delay for the order was a bit long, the delivery time being announced between 1 and 2 days, the order was taken into account 4 days later. Fortunately, Mondial Relay made up for it by delivering in 24 hours.
Translated reviews
J
Rating: 3 out of 5
Super quality as always with Materiel Velo. It's a shame not to be informed during stock shortages.
Translated reviews
A
Rating: 3 out of 5
Material conforms to the order, just that my delivery took a bit of time, I think there was an oversight, I followed up with a message after about fifteen days and the matter was resolved in two days, no problem.
Translated reviews
R
Rating: 2 out of 5
I made a mistake the first time because I did not take the right tire width. I returned it for an exchange. On the second shipment, I received the correct width but in a brown color. I decided to keep them because it would have cost me more to return than to keep the tires. Since this is the only site where I make mistakes, I conclude that it could be better presented to avoid these errors.
Translated reviews
J
Rating: 3 out of 5
The order finally arrived at its destination with a significant delay that did not affect my trust and satisfaction in the end.
Translated reviews
A
Rating: 2 out of 5
The box arrived torn. The rear wheel axle was sticking out a bit, and the end piece allowing for the correct spacing was lost during transport, so I couldn't put them on my frame. Fortunately, the shop next door found the part for me.
Translated reviews
Response from Materiel-velo.com
Hello Arthur,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order arrived in an unsatisfactory state. Your satisfaction is our priority, and we are constantly working to improve our packaging to avoid this type of inconvenience.
We are glad that you were able to find a solution quickly. Please do not hesitate to contact us for any assistance or complaint, we are here to help you.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order arrived in an unsatisfactory state. Your satisfaction is our priority, and we are constantly working to improve our packaging to avoid this type of inconvenience.
We are glad that you were able to find a solution quickly. Please do not hesitate to contact us for any assistance or complaint, we are here to help you.
Best regards,
The Materiel-velo.com team
C
Rating: 3 out of 5
I ordered a Continental GP 5000S TR tire in 25 and once mounted, I found it narrow, the diameter of the 25 tire was 23, it's not the first time I order from Continental and usually the 25s are generally between 26 and 27 in diameter once mounted.
Translated reviews
P
Rating: 2 out of 5
The jersey was dirty at the sleeve and there was a small brown stain
Translated reviews
Response from Materiel-velo.com
Hello Pauline,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the jersey you received did not meet your expectations. This does not reflect our quality standards. We invite you to contact us so that we can rectify this situation.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the jersey you received did not meet your expectations. This does not reflect our quality standards. We invite you to contact us so that we can rectify this situation.
Best regards,
The Materiel-velo.com team
M
Rating: 3 out of 5
Disappointed by the size being too small.
Translated reviews
L
Rating: 3 out of 5
Processing delays of a week because the product was out of stock despite the product sheet indicating fast shipping. Quick response from customer service. Once shipped, fast delivery.
Translated reviews
S
Rating: 3 out of 5
Hello, I received my package in 5 days and not in 24 to 48 hours. Mr. be
Translated reviews
J
Rating: 2 out of 5
Delay too long
Translated reviews
C
Rating: 3 out of 5
Announced delay not respected, it's a shame.
Translated reviews
C
Rating: 3 out of 5
Order conforms but really very long reception delays.
Translated reviews
M
Rating: 3 out of 5
Delivery error, 2 rear wheels instead of a pair of wheels. I am still waiting for the front wheel... To be continued.
Translated reviews
T
Rating: 2 out of 5
Too long to receive!!!!!
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.
Best regards,
The Materiel-velo.com team
M
Rating: 3 out of 5
Despite the product description, the ordered material is not compatible with my bike. I will return it to the store.
Translated reviews
F
Rating: 3 out of 5
Fast service but after a follow-up. Regrettable.
Translated reviews
A
Rating: 2 out of 5
Being absent during the delivery person's visit, he left the package at a drop-off point in a neighboring village. I received no information for a week. It was only after asking your services that you informed me of where to find my package, which I retrieved just in time before its return. Your services are okay but the delivery person... The equipment corresponds to my request.
Translated reviews
Response from Materiel-velo.com
Hello Alain,
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
L
Rating: 3 out of 5
Supposed to be delivered in two days, in the end more than a week and a half, disappointed... The product was however in line with my expectations.
Translated reviews
D
Rating: 3 out of 5
I ordered a pair of DT Swiss Arc 1400 wheels that I paid for. They were sold and I never received them.
Translated reviews
J
Rating: 3 out of 5
Good evening, I suppose this situation is independent of your will, however, I had to wait two weeks to receive my package due to a stock shortage. However, during this time, the product remained available for sale online with a delivery time announced of 2 to 4 days, which surprised me. This is the first time this has happened to me so I do not hold it against you and I will continue to order from your site.
Translated reviews
Response from Materiel-velo.com
Hello Jacky,
Thank you for taking the time to share your experience. We understand your frustration regarding the delivery delay and the availability displayed for your product. Please know that we are doing everything we can to improve our stock management and avoid such situations in the future. We are pleased to know that you continue to trust us for your future orders and remain at your disposal for any questions.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We understand your frustration regarding the delivery delay and the availability displayed for your product. Please know that we are doing everything we can to improve our stock management and avoid such situations in the future. We are pleased to know that you continue to trust us for your future orders and remain at your disposal for any questions.
Best regards,
The Materiel-velo.com team
E
Rating: 3 out of 5
Thank you, fast delivery
Translated reviews
P
Rating: 3 out of 5
Reception delay too long. Too bad.
Translated reviews
L
Rating: 2 out of 5
Super fast and efficient. Well done
Translated reviews
S
Rating: 2 out of 5
Customer service a bit difficult with Mavic
Translated reviews
P
Rating: 3 out of 5
Delivery within the time frame. But I paid for home delivery, the delivery person sends a message telling me that the package does not fit in my mailbox which is false, so delivery in a depot a few km away. So not happy. The product is okay.
Translated reviews
B
Rating: 3 out of 5
I am happy with the merchandise received. However, I wanted to include a pair of wheels. I had found this item at a significantly lower price on another French site (about 30%). As proposed by Materiel-Velo, I asked if they wanted (could) match the price. The response was negative, without even an intermediate proposal. My project is therefore canceled or at least postponed.
Translated reviews
Response from Materiel-velo.com
Hello Bruno,
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the merchandise received. We understand your disappointment regarding the price alignment request and regret that we could not respond favorably. Your feedback is valuable and will help us improve our service. Please do not hesitate to reach out to us for any other questions or needs.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the merchandise received. We understand your disappointment regarding the price alignment request and regret that we could not respond favorably. Your feedback is valuable and will help us improve our service. Please do not hesitate to reach out to us for any other questions or needs.
Best regards,
The Materiel-velo.com team
R
Rating: 2 out of 5
Size too small I returned it but I have no refund is this normal
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
A
Rating: 2 out of 5
I requested a 700x35 tube, but the tubes I received are 700x32
Translated reviews
Response from Materiel-velo.com
Hello Alain,
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
G
Rating: 3 out of 5
Very satisfied with the products and delivery. However, 10% in gift vouchers was announced for the weekend, promo code refused ?? and nothing in the end. Best regards. Gérard Buisson
Translated reviews