English 
Français 
Español 
Português 
Italiano 
Deutsch 
Nederlands 
J
Rating: 2 out of 5
The material corresponds well to the order. Ordered on 20/04, received on 29/04. Too long
Translated reviews
Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 988 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 2 and 3 stars
Reset filtersF
Rating: 3 out of 5
The box of the Campagnolo freewheel was open in my well-sealed package! When trying to mount my freewheel, the supplied spacer was for a Shimano mount! I had to go to a bike material store to get the right spacer! Fortunately, the bike shop was able to help me right away!
Translated reviews
P
Rating: 3 out of 5
Hires a carrier (DPD) that does not provide a pickup QR code.
Translated reviews
C
Rating: 2 out of 5
Delivery too long. No possibility to get a timeline when ordering, despite calling customer service. Too bad. Otherwise, the site and prices are correct.
Translated reviews
E
Rating: 3 out of 5
Delivery time not respected.
Translated reviews
C
Rating: 3 out of 5
Black Yaban chain with a quick link, aesthetic not great.
Translated reviews
C
Rating: 3 out of 5
Package not shipped in 24hrs.
Translated reviews
C
Rating: 3 out of 5
Material received with a 1 week delay without any information on the delay. Did they at least respond to my email for information? Otherwise, the material is top notch.
Translated reviews
A
Rating: 2 out of 5
Delivery time far from being respected, tracking number not communicated, carrier change.
Translated reviews
F
Rating: 3 out of 5
Body suit l.xl too tight, shorts bottom, thickness nil. Sporty greetings.
Translated reviews
L
Rating: 3 out of 5
USB ant stick that does the job but you have to manage to install it on win 11. This stick should be provided by default with an 800 euro home trainer.
Translated reviews
R
Rating: 2 out of 5
Announced delays 1/2 days in store. Order received a week later. After a call to the store to check availability, with a negative response, I receive an alert 15 minutes later to tell me that it has arrived.
Translated reviews
E
Rating: 2 out of 5
the vise of the clamp slipped during tightening
Translated reviews
O
Rating: 3 out of 5
Deadline respected, package compliant
Translated reviews
M
Rating: 3 out of 5
Delivery time too long!
Translated reviews
L
Rating: 3 out of 5
Very good
Translated reviews
P
Rating: 2 out of 5
The seller does not guarantee the product due to malfunction as stipulated in article 1603 of the civil code and asks you to deal directly with the manufacturer.
Translated reviews
Response from Materiel-velo.com
Hello,
We understand your dissatisfaction regarding the handling of your product.
In some cases, particularly for electronic accessories, several manufacturers request to be in direct contact with the consumer. This approach allows them to receive technical information without intermediaries and to analyze the malfunction more effectively. It also happens that certain manipulations or verifications, carried out directly with their support, can quickly resolve the situation without requiring a product return.
Our goal remains, of course, to assist you as best as we can, and we remain available if needed to facilitate your exchanges with the manufacturer or to provide any additional help.
Best regards,
The Materiel-velo.com team
We understand your dissatisfaction regarding the handling of your product.
In some cases, particularly for electronic accessories, several manufacturers request to be in direct contact with the consumer. This approach allows them to receive technical information without intermediaries and to analyze the malfunction more effectively. It also happens that certain manipulations or verifications, carried out directly with their support, can quickly resolve the situation without requiring a product return.
Our goal remains, of course, to assist you as best as we can, and we remain available if needed to facilitate your exchanges with the manufacturer or to provide any additional help.
Best regards,
The Materiel-velo.com team
O
Rating: 2 out of 5
The products are supposedly in stock but arrive 1 week late, bad experience
Translated reviews
Response from Materiel-velo.com
Hello,
We apologize for this somewhat extended delay. We encountered a supply delay regarding your gloves (initially indicated for shipping within 4-6 working days) and not in stock.
We remain at your disposal for any further assistance.
We apologize for this somewhat extended delay. We encountered a supply delay regarding your gloves (initially indicated for shipping within 4-6 working days) and not in stock.
We remain at your disposal for any further assistance.
A
Rating: 3 out of 5
Delivery times are getting longer.
Translated reviews
M
Rating: 2 out of 5
I ordered a syringe with a tap and the saddle was not delivered, does not match the photos
Translated reviews
D
Rating: 3 out of 5
Product conforms and delivery within the deadlines.
Translated reviews
C
Rating: 3 out of 5
Satisfied with the products, but the preparation and shipping of the products is very long, almost a week.
Translated reviews
Response from Materiel-velo.com
Hello Cedric,
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
T
Rating: 3 out of 5
Package delivered with a 3-week delay.
Translated reviews
A
Rating: 2 out of 5
A bit disappointed with my experience. The package arrived in a rather degraded state, which suggests that it was not handled with much care, either during its preparation or during transport (DPD). Nothing to say about the textile received, which was in good condition and met my expectations. However, the same cannot be said for the rest of the order: a tube of chain lubricant had a broken cap, and the ceramic grease tube was punctured.
Translated reviews
Response from Materiel-velo.com
Hello Alexandre,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your package arrived in a degraded state and that some items did not meet your expectations. Your feedback is valuable and helps us improve our services.
We will investigate this situation with our logistics team and with DPD to prevent this from happening again.
We will send you an email directly to find a quick solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your package arrived in a degraded state and that some items did not meet your expectations. Your feedback is valuable and helps us improve our services.
We will investigate this situation with our logistics team and with DPD to prevent this from happening again.
We will send you an email directly to find a quick solution.
Best regards,
The Materiel-velo.com team
P
Rating: 3 out of 5
I am disappointed that the lamp does not have the connection to recharge it.
Translated reviews
M
Rating: 3 out of 5
It's my fault, the parts do not correspond, especially for my SIDI shoes.
Translated reviews
F
Rating: 2 out of 5
No, because I ordered the wrong model of Cannondale stem for the bike
Translated reviews
B
Rating: 3 out of 5
A processing delay for the order was a bit long, the delivery time being announced between 1 and 2 days, the order was taken into account 4 days later. Fortunately, Mondial Relay made up for it by delivering in 24 hours.
Translated reviews
J
Rating: 3 out of 5
Super quality as always with Materiel Velo. It's a shame not to be informed during stock shortages.
Translated reviews
A
Rating: 3 out of 5
Material conforms to the order, just that my delivery took a bit of time, I think there was an oversight, I followed up with a message after about fifteen days and the matter was resolved in two days, no problem.
Translated reviews
R
Rating: 2 out of 5
I made a mistake the first time because I did not take the right tire width. I returned it for an exchange. On the second shipment, I received the correct width but in a brown color. I decided to keep them because it would have cost me more to return than to keep the tires. Since this is the only site where I make mistakes, I conclude that it could be better presented to avoid these errors.
Translated reviews
J
Rating: 3 out of 5
The order finally arrived at its destination with a significant delay that did not affect my trust and satisfaction in the end.
Translated reviews
A
Rating: 2 out of 5
The box arrived torn. The rear wheel axle was sticking out a bit, and the end piece allowing for the correct spacing was lost during transport, so I couldn't put them on my frame. Fortunately, the shop next door found the part for me.
Translated reviews
Response from Materiel-velo.com
Hello Arthur,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order arrived in an unsatisfactory state. Your satisfaction is our priority, and we are constantly working to improve our packaging to avoid this type of inconvenience.
We are glad that you were able to find a solution quickly. Please do not hesitate to contact us for any assistance or complaint, we are here to help you.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order arrived in an unsatisfactory state. Your satisfaction is our priority, and we are constantly working to improve our packaging to avoid this type of inconvenience.
We are glad that you were able to find a solution quickly. Please do not hesitate to contact us for any assistance or complaint, we are here to help you.
Best regards,
The Materiel-velo.com team
C
Rating: 3 out of 5
I ordered a Continental GP 5000S TR tire in 25 and once mounted, I found it narrow, the diameter of the 25 tire was 23, it's not the first time I order from Continental and usually the 25s are generally between 26 and 27 in diameter once mounted.
Translated reviews
P
Rating: 2 out of 5
The jersey was dirty at the sleeve and there was a small brown stain
Translated reviews
Response from Materiel-velo.com
Hello Pauline,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the jersey you received did not meet your expectations. This does not reflect our quality standards. We invite you to contact us so that we can rectify this situation.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the jersey you received did not meet your expectations. This does not reflect our quality standards. We invite you to contact us so that we can rectify this situation.
Best regards,
The Materiel-velo.com team
M
Rating: 3 out of 5
Disappointed by the size being too small.
Translated reviews
L
Rating: 3 out of 5
Processing delays of a week because the product was out of stock despite the product sheet indicating fast shipping. Quick response from customer service. Once shipped, fast delivery.
Translated reviews
S
Rating: 3 out of 5
Hello, I received my package in 5 days and not in 24 to 48 hours. Mr. be
Translated reviews
J
Rating: 2 out of 5
Delay too long
Translated reviews
C
Rating: 3 out of 5
Announced delay not respected, it's a shame.
Translated reviews