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C
Rating: 3 out of 5
Order conforms but really very long reception delays.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 988 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 2 and 3 stars
Reset filtersM
Rating: 3 out of 5
Delivery error, 2 rear wheels instead of a pair of wheels. I am still waiting for the front wheel... To be continued.
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T
Rating: 2 out of 5
Too long to receive!!!!!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.
Best regards,
The Materiel-velo.com team
M
Rating: 3 out of 5
Despite the product description, the ordered material is not compatible with my bike. I will return it to the store.
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F
Rating: 3 out of 5
Fast service but after a follow-up. Regrettable.
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A
Rating: 2 out of 5
Being absent during the delivery person's visit, he left the package at a drop-off point in a neighboring village. I received no information for a week. It was only after asking your services that you informed me of where to find my package, which I retrieved just in time before its return. Your services are okay but the delivery person... The equipment corresponds to my request.
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Response from Materiel-velo.com
Hello Alain,
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
L
Rating: 3 out of 5
Supposed to be delivered in two days, in the end more than a week and a half, disappointed... The product was however in line with my expectations.
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D
Rating: 3 out of 5
I ordered a pair of DT Swiss Arc 1400 wheels that I paid for. They were sold and I never received them.
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J
Rating: 3 out of 5
Good evening, I suppose this situation is independent of your will, however, I had to wait two weeks to receive my package due to a stock shortage. However, during this time, the product remained available for sale online with a delivery time announced of 2 to 4 days, which surprised me. This is the first time this has happened to me so I do not hold it against you and I will continue to order from your site.
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Response from Materiel-velo.com
Hello Jacky,
Thank you for taking the time to share your experience. We understand your frustration regarding the delivery delay and the availability displayed for your product. Please know that we are doing everything we can to improve our stock management and avoid such situations in the future. We are pleased to know that you continue to trust us for your future orders and remain at your disposal for any questions.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We understand your frustration regarding the delivery delay and the availability displayed for your product. Please know that we are doing everything we can to improve our stock management and avoid such situations in the future. We are pleased to know that you continue to trust us for your future orders and remain at your disposal for any questions.
Best regards,
The Materiel-velo.com team
E
Rating: 3 out of 5
Thank you, fast delivery
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P
Rating: 3 out of 5
Reception delay too long. Too bad.
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L
Rating: 2 out of 5
Super fast and efficient. Well done
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S
Rating: 2 out of 5
Customer service a bit difficult with Mavic
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P
Rating: 3 out of 5
Delivery within the time frame. But I paid for home delivery, the delivery person sends a message telling me that the package does not fit in my mailbox which is false, so delivery in a depot a few km away. So not happy. The product is okay.
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B
Rating: 3 out of 5
I am happy with the merchandise received. However, I wanted to include a pair of wheels. I had found this item at a significantly lower price on another French site (about 30%). As proposed by Materiel-Velo, I asked if they wanted (could) match the price. The response was negative, without even an intermediate proposal. My project is therefore canceled or at least postponed.
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Response from Materiel-velo.com
Hello Bruno,
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the merchandise received. We understand your disappointment regarding the price alignment request and regret that we could not respond favorably. Your feedback is valuable and will help us improve our service. Please do not hesitate to reach out to us for any other questions or needs.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the merchandise received. We understand your disappointment regarding the price alignment request and regret that we could not respond favorably. Your feedback is valuable and will help us improve our service. Please do not hesitate to reach out to us for any other questions or needs.
Best regards,
The Materiel-velo.com team
R
Rating: 2 out of 5
Size too small I returned it but I have no refund is this normal
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Response from Materiel-velo.com
Hello,
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
A
Rating: 2 out of 5
I requested a 700x35 tube, but the tubes I received are 700x32
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Response from Materiel-velo.com
Hello Alain,
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
G
Rating: 3 out of 5
Very satisfied with the products and delivery. However, 10% in gift vouchers was announced for the weekend, promo code refused ?? and nothing in the end. Best regards. Gérard Buisson
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H
Rating: 3 out of 5
I received my order, however I ordered 31 sis gels and only received 30, it’s one gel at 0.48 cents
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Response from Materiel-velo.com
Hello Henriques,
Thank you for taking the time to share your feedback. We are pleased to learn that you have received your order. We apologize for the error regarding the missing gel. We have generated its amount in the form of a gift voucher usable on your next order.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are pleased to learn that you have received your order. We apologize for the error regarding the missing gel. We have generated its amount in the form of a gift voucher usable on your next order.
Best regards,
The Materiel-velo.com team
N
Rating: 3 out of 5
I received an email indicating the product was back in stock to place an order but in fact it was not and was only shipped 8 days later
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 6 days, and we are sorry for that. This is an event independent of our will and we are certain to do better next time.
Remaining at your disposal
The Materiel-velo.com team
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 6 days, and we are sorry for that. This is an event independent of our will and we are certain to do better next time.
Remaining at your disposal
The Materiel-velo.com team
M
Rating: 3 out of 5
First shipment with the rear dial of the helmet broken and not in its original packaging
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H
Rating: 3 out of 5
The announced deadline was not respected and no information was sent to me about the delay. I had to contact you.
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J
Rating: 2 out of 5
ORDER NOT COMPLETE
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your order was not complete. You have exchanged with our customer service to resolve the issue. Please feel free to contact us directly so that we can assist you.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to learn that your order was not complete. You have exchanged with our customer service to resolve the issue. Please feel free to contact us directly so that we can assist you.
Best regards,
The Materiel-velo.com team
P
Rating: 2 out of 5
The pump head does not match the description which states "an automatic pump head". Is that not the case? Do you have a solution to replace this pump head?
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that the pump head does not meet your expectations. Your satisfaction is our priority, and we want to help you resolve this issue quickly. Please do not hesitate to contact our customer service, who will be happy to offer you a suitable solution.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sorry to learn that the pump head does not meet your expectations. Your satisfaction is our priority, and we want to help you resolve this issue quickly. Please do not hesitate to contact our customer service, who will be happy to offer you a suitable solution.
Best regards,
The Materiel-velo.com team
S
Rating: 2 out of 5
I had ordered items that turned out to be unavailable. I had to contact you to find out.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered availability issues with your order. The period after the end-of-year holidays tends to extend some restocking delays from our suppliers. Please feel free to contact us for any other requests.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered availability issues with your order. The period after the end-of-year holidays tends to extend some restocking delays from our suppliers. Please feel free to contact us for any other requests.
Best regards,
The Materiel-velo.com team
J
Rating: 3 out of 5
Comfortable shorts but the size chart is next to the plate, ordered size L, returned for XL because too tight and the XL straps are too short and cut into the shoulders, added a 10 cm piece on each strap by a seamstress.
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A
Rating: 3 out of 5
Product ordered, very quickly shipped and received. On the site, the photo (imprecise) and the little information should be improved (indication, among other things, of the diameters of handlebars on which these mirrors fit).
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P
Rating: 3 out of 5
Very satisfied with the product, not with the delivery. Carrier (DPD) did not respect the address of the chosen pickup point but delivered to an address far from my home
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A
Rating: 3 out of 5
Very good for deliveries in mainland France, the DOM is another matter. Territorial continuity
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G
Rating: 2 out of 5
Never within the announced deadlines, and no information on pending orders.
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 8 days, and we are sorry for that. This is an event beyond our control and we are certain we can do better next time.
Remaining at your disposal,
The Materiel-velo.com team
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 8 days, and we are sorry for that. This is an event beyond our control and we are certain we can do better next time.
Remaining at your disposal,
The Materiel-velo.com team
T
Rating: 2 out of 5
After an order over 300 euros, I find it more than limited to have to pay for the return of a product that does not fit. This is not the first time I have had issues with your company online or in-store... having beautiful bikes for sale on your site is not everything, service is essential when you are a merchant. Really very disappointed, I will unfortunately not return to your stores or your site. Such a shame.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the return fees and are sorry to learn that you have encountered issues with our service, both online and in-store. Your feedback is valuable and will help us improve our offering.
It is specified in our terms that returns, unless in specific cases, are at the customer's expense. We hope to have the opportunity to regain your trust in the future and remain at your disposal.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We understand your disappointment regarding the return fees and are sorry to learn that you have encountered issues with our service, both online and in-store. Your feedback is valuable and will help us improve our offering.
It is specified in our terms that returns, unless in specific cases, are at the customer's expense. We hope to have the opportunity to regain your trust in the future and remain at your disposal.
Best regards,
The Materiel-velo.com team
P
Rating: 2 out of 5
Very disappointed because the order was placed on January 8 and the package was delivered by DPD on January 23, whereas it was indicated delivery in 2/3 working days. DPD never called me to find a solution for delivery and supposedly could not deliver to the Super U pickup point that I was offered to select as a pickup point. The home trainer seems to be a good product after a first use. Little noise and easy to install.
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Response from Materiel-velo.com
Hello Pascale,
Thank you for your feedback and we are sorry to learn that your delivery experience did not meet your expectations. We understand how frustrating this can be and take your comments very seriously. We did our best with DPD to resolve the situation, which was beyond our control.
Regarding the home trainer, we are glad that you found it easy to install and quiet. If you need further assistance or have questions, please do not hesitate to contact us. We remain at your disposal to improve your satisfaction.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sorry to learn that your delivery experience did not meet your expectations. We understand how frustrating this can be and take your comments very seriously. We did our best with DPD to resolve the situation, which was beyond our control.
Regarding the home trainer, we are glad that you found it easy to install and quiet. If you need further assistance or have questions, please do not hesitate to contact us. We remain at your disposal to improve your satisfaction.
Best regards,
The Materiel-velo.com team
G
Rating: 2 out of 5
Delivery time too long
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. The item ordered was indicated as shipping within 2-4 days at the time of your order.
We shipped your order as soon as we received the restocking, which unfortunately arrived a few days late. The delivery took place within 48 hours after shipping.
We strive to minimize our delays to satisfy you and are sure we can do better next time.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. The item ordered was indicated as shipping within 2-4 days at the time of your order.
We shipped your order as soon as we received the restocking, which unfortunately arrived a few days late. The delivery took place within 48 hours after shipping.
We strive to minimize our delays to satisfy you and are sure we can do better next time.
Best regards,
The Materiel-velo.com team
D
Rating: 3 out of 5
As always, DPD deliveries are catastrophic!!!
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D
Rating: 2 out of 5
I have not yet received everything!
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that there was a significant delay in delivery. Indeed, your package was held by Swiss customs for about ten days. This is an event beyond our control, but we have noted that your order was delivered today.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sorry to learn that there was a significant delay in delivery. Indeed, your package was held by Swiss customs for about ten days. This is an event beyond our control, but we have noted that your order was delivered today.
Best regards,
The Materiel-velo.com team
D
Rating: 2 out of 5
Instructions unclear and impossible to fix on the seat post. The rubber has also broken. A loyal customer of Matériel Vélo, I am disappointed.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that your experience was not satisfactory with this product. We have not received similar feedback regarding this product. Please do not hesitate to contact us via the customer service form directly so that we can provide you with a solution if possible.
Best regards,
The Matériel Vélo team
Thank you for your feedback and we are sorry to learn that your experience was not satisfactory with this product. We have not received similar feedback regarding this product. Please do not hesitate to contact us via the customer service form directly so that we can provide you with a solution if possible.
Best regards,
The Matériel Vélo team
P
Rating: 3 out of 5
Item presented on the Internet does not correspond to the accounting of the bike of the Home Trainer, which was well mentioned on the site (hence 1 star). Nevertheless, very quick reaction for a return at no charge (which is worth 5 stars on this point). Hence an average of 2 stars
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S
Rating: 2 out of 5
Processing an exchange is too long... with product return
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Response from Materiel-velo.com
You returned a pair of shoes without its original packaging, which normally makes the return non-compliant with our return conditions.
You then indicated that you wanted an exchange for another size, leaving us the choice between two different sizes. We therefore contacted you to find out which specific size you wanted, but no response was received despite our message.
In the absence of a response from you for fifteen days, and in order to close the file, we proceeded to send a replacement order.
We also draw your attention to the fact that your request involved a change of size greater than two sizes, which is not trivial and generally requires explicit validation from the customer, given the constraints of availability and size consistency.
We are sincerely sorry if you perceived unsatisfactory treatment from our after-sales service. However, we believe we have done what was necessary to respond favorably to your request, despite an initially non-compliant situation with the return conditions.
We remain at your disposal for any further information.
Best regards,
The Materiel-velo.com team
You then indicated that you wanted an exchange for another size, leaving us the choice between two different sizes. We therefore contacted you to find out which specific size you wanted, but no response was received despite our message.
In the absence of a response from you for fifteen days, and in order to close the file, we proceeded to send a replacement order.
We also draw your attention to the fact that your request involved a change of size greater than two sizes, which is not trivial and generally requires explicit validation from the customer, given the constraints of availability and size consistency.
We are sincerely sorry if you perceived unsatisfactory treatment from our after-sales service. However, we believe we have done what was necessary to respond favorably to your request, despite an initially non-compliant situation with the return conditions.
We remain at your disposal for any further information.
Best regards,
The Materiel-velo.com team
M
Rating: 3 out of 5
The delivery time is long considering the shipping costs for a package of about 200 grams
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay observed in the delivery of your order and for the inconvenience caused.
This delay is independent of our will. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, to which were added logistical difficulties related to the high influx of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of packages across the entire transport network.
This delay is independent of our will. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, to which were added logistical difficulties related to the high influx of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of packages across the entire transport network.