Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
I received my order, however I ordered 31 sis gels and only received 30, it’s one gel at 0.48 cents
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Response from Materiel-velo.com
Hello Henriques,
Thank you for taking the time to share your feedback. We are pleased to learn that you have received your order. We apologize for the error regarding the missing gel. We have generated its amount in the form of a gift voucher usable on your next order.
Best regards,
The Materiel-velo.com team
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Nicolas B.
Rating: 3 out of 5
following a purchase from 14/01/2026
I received an email indicating the product was back in stock to place an order but in fact it was not and was only shipped 8 days later
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 6 days, and we are sorry for that. This is an event independent of our will and we are certain to do better next time.
Remaining at your disposal
The Materiel-velo.com team
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Philippe S.
Rating: 3 out of 5
following a purchase from 20/01/2026
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Martial C.
Rating: 3 out of 5
following a purchase from 20/01/2026
First shipment with the rear dial of the helmet broken and not in its original packaging
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Herve C.
Rating: 3 out of 5
following a purchase from 04/01/2026
The announced deadline was not respected and no information was sent to me about the delay. I had to contact you.
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Jean Louis G.
Rating: 2 out of 5
following a purchase from 19/01/2026
ORDER NOT COMPLETE
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your order was not complete. You have exchanged with our customer service to resolve the issue. Please feel free to contact us directly so that we can assist you.
Best regards,
The Materiel-velo.com team
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Patrick-Danielle G.
Rating: 2 out of 5
following a purchase from 18/01/2026
The pump head does not match the description which states "an automatic pump head". Is that not the case? Do you have a solution to replace this pump head?
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that the pump head does not meet your expectations. Your satisfaction is our priority, and we want to help you resolve this issue quickly. Please do not hesitate to contact our customer service, who will be happy to offer you a suitable solution.
Best regards,
The Materiel-velo.com team
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Sébastien B.
Rating: 2 out of 5
following a purchase from 03/01/2026
I had ordered items that turned out to be unavailable. I had to contact you to find out.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered availability issues with your order. The period after the end-of-year holidays tends to extend some restocking delays from our suppliers. Please feel free to contact us for any other requests.
Best regards,
The Materiel-velo.com team
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Jean-Yves A.
Rating: 3 out of 5
following a purchase from 16/01/2026
Comfortable shorts but the size chart is next to the plate, ordered size L, returned for XL because too tight and the XL straps are too short and cut into the shoulders, added a 10 cm piece on each strap by a seamstress.
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Alain C.
Rating: 3 out of 5
following a purchase from 15/01/2026
Product ordered, very quickly shipped and received. On the site, the photo (imprecise) and the little information should be improved (indication, among other things, of the diameters of handlebars on which these mirrors fit).
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Patrick D.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very satisfied with the product, not with the delivery. Carrier (DPD) did not respect the address of the chosen pickup point but delivered to an address far from my home
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Alain P.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very good for deliveries in mainland France, the DOM is another matter. Territorial continuity
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Gotteland J.
Rating: 2 out of 5
following a purchase from 08/01/2026
Never within the announced deadlines, and no information on pending orders.
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 8 days, and we are sorry for that. This is an event beyond our control and we are certain we can do better next time.
Remaining at your disposal,
The Materiel-velo.com team
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Thibault W.
Rating: 2 out of 5
following a purchase from 10/01/2026
After an order over 300 euros, I find it more than limited to have to pay for the return of a product that does not fit. This is not the first time I have had issues with your company online or in-store... having beautiful bikes for sale on your site is not everything, service is essential when you are a merchant. Really very disappointed, I will unfortunately not return to your stores or your site. Such a shame.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the return fees and are sorry to learn that you have encountered issues with our service, both online and in-store. Your feedback is valuable and will help us improve our offering.
It is specified in our terms that returns, unless in specific cases, are at the customer's expense. We hope to have the opportunity to regain your trust in the future and remain at your disposal.
Best regards,
The Materiel-velo.com team
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Pascale P.
Rating: 2 out of 5
following a purchase from 08/01/2026
Very disappointed because the order was placed on January 8 and the package was delivered by DPD on January 23, whereas it was indicated delivery in 2/3 working days. DPD never called me to find a solution for delivery and supposedly could not deliver to the Super U pickup point that I was offered to select as a pickup point. The home trainer seems to be a good product after a first use. Little noise and easy to install.
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Response from Materiel-velo.com
Hello Pascale,
Thank you for your feedback and we are sorry to learn that your delivery experience did not meet your expectations. We understand how frustrating this can be and take your comments very seriously. We did our best with DPD to resolve the situation, which was beyond our control.
Regarding the home trainer, we are glad that you found it easy to install and quiet. If you need further assistance or have questions, please do not hesitate to contact us. We remain at your disposal to improve your satisfaction.
Best regards,
The Materiel-velo.com team
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Guillaume B.
Rating: 2 out of 5
following a purchase from 03/01/2026
Delivery time too long
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. The item ordered was indicated as shipping within 2-4 days at the time of your order.
We shipped your order as soon as we received the restocking, which unfortunately arrived a few days late. The delivery took place within 48 hours after shipping.
We strive to minimize our delays to satisfy you and are sure we can do better next time.
Best regards,
The Materiel-velo.com team
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David L.
Rating: 3 out of 5
following a purchase from 10/01/2026
As always, DPD deliveries are catastrophic!!!
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De Bellis F.
Rating: 2 out of 5
following a purchase from 26/11/2025
I have not yet received everything!
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that there was a significant delay in delivery. Indeed, your package was held by Swiss customs for about ten days. This is an event beyond our control, but we have noted that your order was delivered today.
Best regards,
The Materiel-velo.com team
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Didier R.
Rating: 2 out of 5
following a purchase from 11/01/2026
Instructions unclear and impossible to fix on the seat post. The rubber has also broken. A loyal customer of Matériel Vélo, I am disappointed.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that your experience was not satisfactory with this product. We have not received similar feedback regarding this product. Please do not hesitate to contact us via the customer service form directly so that we can provide you with a solution if possible.
Best regards,
The Matériel Vélo team
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Philippe T.
Rating: 3 out of 5
following a purchase from 08/01/2026
Item presented on the Internet does not correspond to the accounting of the bike of the Home Trainer, which was well mentioned on the site (hence 1 star). Nevertheless, very quick reaction for a return at no charge (which is worth 5 stars on this point). Hence an average of 2 stars
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Steeve B.
Rating: 2 out of 5
following a purchase from 29/12/2025
Processing an exchange is too long... with product return
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Response from Materiel-velo.com
You returned a pair of shoes without its original packaging, which normally makes the return non-compliant with our return conditions.
You then indicated that you wanted an exchange for another size, leaving us the choice between two different sizes. We therefore contacted you to find out which specific size you wanted, but no response was received despite our message.
In the absence of a response from you for fifteen days, and in order to close the file, we proceeded to send a replacement order.
We also draw your attention to the fact that your request involved a change of size greater than two sizes, which is not trivial and generally requires explicit validation from the customer, given the constraints of availability and size consistency.
We are sincerely sorry if you perceived unsatisfactory treatment from our after-sales service. However, we believe we have done what was necessary to respond favorably to your request, despite an initially non-compliant situation with the return conditions.
We remain at your disposal for any further information.
Best regards,
The Materiel-velo.com team
M
Marc B.
Rating: 3 out of 5
following a purchase from 30/12/2025
The delivery time is long considering the shipping costs for a package of about 200 grams
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay observed in the delivery of your order and for the inconvenience caused.
This delay is independent of our will. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, to which were added logistical difficulties related to the high influx of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of packages across the entire transport network.
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Franck D.
Rating: 3 out of 5
following a purchase from 27/12/2025
Problem with the delivery person, the package was dropped off at another pickup point far from my home.
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Patrick P.
Rating: 2 out of 5
following a purchase from 27/12/2025
Package still not received...
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Response from Materiel-velo.com
We are sorry for the inconvenience. Your package was returned to us due to a delivery impossibility and we sent you an email on 09/01 to offer to reship it.
While waiting for your response, we remain at your disposal at 04 74 694 694 or via the contact form.
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Michel C.
Rating: 3 out of 5
following a purchase from 29/12/2025
Hello, your site is good, I have nothing against you, and I will recommend, but the delivery was too long, that’s why I put 3 stars.
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Thomas G.
Rating: 2 out of 5
following a purchase from 02/12/2025
Order placed on 02/12, received on the 31st and not in full. Otherwise, customer service is reachable.
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Response from Materiel-velo.com
Hello Thomas,
Thank you for taking the time to share your experience. We are sorry to learn that your order was not delivered in full due to a shortage from our supplier and we have refunded the missing part. Rest assured that we are doing our best to improve our services.
Best regards,
The Materiel-velo.com team
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Xavier S.
Rating: 3 out of 5
following a purchase from 17/11/2025
My order arrived with a month delay. I had to follow up several times but I was always well received and well accompanied.
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Pierre P.
Rating: 2 out of 5
following a purchase from 20/12/2025
5
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Alexandre H.
Rating: 3 out of 5
following a purchase from 27/11/2025
Good product, properly packaged. 3 stars for the shipping delay, having supply issues is okay, but given the initial shipping delay announced on the site, it was not feasible for a product that was not in stock. For a first purchase, this does not instill confidence for a future purchase regarding shipping times. So if you are not in a hurry and you take into account to multiply the announced delay by 4 or 5, no problem. However, if you rely on the announced delay with a small margin there ....
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Lukas A.
Rating: 2 out of 5
following a purchase from 16/12/2025
The shipping costs are too high.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand that shipping costs can be a concern and we are continually looking for solutions to improve our customers' experience. Please note that the fees you paid are only a contribution to costs that are actually much higher.
Best regards,
The Materiel-velo.com team
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Michaël H.
Rating: 2 out of 5
following a purchase from 09/12/2025
Too long delay (2 weeks)
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We understand that the delivery time of 2 weeks can be frustrating. A delay of 2-4 days was initially indicated but it has been somewhat extended due to a supply delay from our supplier. Please know that we are doing everything we can to improve our services and reduce these delays.
Best regards,
The Materiel-velo.com team
J
Jean Paul F.
Rating: 3 out of 5
following a purchase from 14/12/2025
Fast delivery
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Francis C.
Rating: 3 out of 5
following a purchase from 30/11/2025
Overall I am satisfied with my order, despite the small inconvenience of the first payment. Involuntary on your part (so they say) but still, quite a delay for delivery. I would have also liked a tax-free option. Payment of the customs duty of 27.50 euros which adds to the 152.37 euros of the order.
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Pascal C.
Rating: 3 out of 5
following a purchase from 06/12/2025
Order prepared a week after my payment... no communication
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Charles Q.
Rating: 2 out of 5
following a purchase from 28/11/2025
The package arrived more than a week late (that's not a big deal). But above all, it was thrown over my gate (1.70m) in my absence and without notifying me by the DPD carrier. It's a Christmas gift. I hope the home trainer will work well.
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Response from Materiel-velo.com
We sincerely apologize for the delivery conditions of your package and for the inconvenience caused.
The fact that the package was left in this manner, without your presence or notification, is indeed not in line with the expected delivery standards, and we apologize for that. This is an isolated case and of course independent of our will.
We hope that the home trainer is in perfect working condition.
The Materiel-velo.com team remains at your disposal if needed.
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Robert G.
Rating: 3 out of 5
following a purchase from 03/12/2025
Hello, among my ordered items in my recent purchase is the rear light which poses a problem regarding its operating duration. After an hour it stops in continuous mode.
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Response from Materiel-velo.com
Hello Robert,
Thank you for taking the time to share your feedback. We are sorry to hear that the rear light is not working properly and stops after an hour. Please feel free to contact our after-sales service for assistance.
Best regards,
The team at Materiel-velo.com
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Christophe V.
Rating: 2 out of 5
following a purchase from 28/11/2025
Long delivery times, very long, with a product probably out of stock (but not specified at the time of order) and waiting for restocking from the supplier... But without communication from the seller, unfortunately
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Response from Materiel-velo.com
Hello Christophe,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We are doing our best to improve communication regarding our products and their availability.
We have indeed experienced a supply issue regarding the Wahoo home trainers.
Best regards,
The Materiel-velo.com team
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Patrick P.
Rating: 2 out of 5
following a purchase from 25/11/2025
Equipment delivered to Bordeaux instead of Ste Luce
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Response from Materiel-velo.com
Hello Patrick,
Thank you for your feedback. We are sorry to hear that your order was delivered to the wrong place. The situation has been resolved since last week. We will look into this rare issue to prevent it from happening again.
Best regards,
The Materiel-velo.com team
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Francis F.
Rating: 3 out of 5
following a purchase from 02/12/2025
Fast delivery and in accordance with the order. Nothing to complain about
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Romain L.
Rating: 2 out of 5
following a purchase from 04/12/2025
Very unhappy with my order
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Response from Materiel-velo.com
Hello Romain,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would like to better understand the issues encountered with your order. Please feel free to contact us directly, we are here to listen to you.
Best regards,
The Materiel-velo.com team
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