Customer reviews of Materiel-velo.com

The delivery by DPD was catastrophic

Delivered to a relay point more than 10km from my initial relay

Change of delivery store without asking for our opinion

I ordered winter MTB shoes. It was recommended to take our usual size. Big mistake, I couldn't even get my foot into the shoe. There was no larger size available, so I returned it. Refunded very quickly but the return was at my expense, which was €10.70.

I had to contact customer service to confirm the arrival of my order. Because it was not confirmed at the Bondues store..

Very satisfied with the product and the experience on the website. However, the delivery process with DPD was catastrophic: I had requested delivery to a pickup point. This was not done (reason given: package too large), then I requested home delivery which was also not done. I ended up going to pick up my package at the warehouse. A significant wait, agents on site struggling to find the packages. I ended up in the warehouse looking for my package. An agent finally managed to find it. Fortunately, my purchase was in good condition. However, I lost half a day as I had initially planned to pick it up at a pickup point. I no longer wish to ship my purchases via DPD. The previous experience a year ago was also unfortunate. I will not finalize my purchases if the only delivery option offered is this company.

The product is very good but the call to customer service is not great.

Not really the most competitive and fast like the responses

For the price, there is neither charger nor cable

I give 3 for a late shipment that apparently was left in the lockers ?????...... Strangely, as soon as I made my complaint, the package arrived 2 days later! Just a little email from Materiel Velo that it was abnormal for the delivery time. A small gesture would have been welcome with apologies. Otherwise, nothing to complain about the site and the products with the prices. JC

Material OK but mediocre package.

received a defective product

The washers provided for the SKS Rencompressor pump nozzle are not compliant with the SKS nozzle.

Regular buyer, the site is serious but the product descriptions are not very reliable.

Package received 5 days late

Package received 7 days late compared to what was planned on the site

Hello, I am completely satisfied with the "Materiel-velo.com" part. As usual, it was reactive and serious. So I give 5 stars. For the delivery part by "DPD", it was how to say... "less good"... The package was announced as "delivered" to the chosen pickup point when it was not... then found at the logistics base (about forty km away) where I was asked to go to retrieve it... After refusing, the package went back to the pickup point and could be retrieved after five days of wandering. So 1 star for DPD and an average of 3 for the experience lived.

Announced deadline not respected despite a call to customer service (very nice). Email and SMS communication regarding tracking a bit chaotic

Relatively satisfied with my experience for nearly ten years. This time a return is necessary for a helmet size issue. I discover that return shipping costs are now the responsibility of the sender. 11€ lost in addition to the initial 8€ shipping costs plus a good hour of subscribing and comparing shipping methods. I hope not to forget this bad experience. It's a shame because materiel-velo.com seems a bit like an outsider that we would like to support among all the multisport platforms that risk swallowing the entire market.

My products are at a good price and I appreciate supporting a small structure. However, it has been several orders that I do not receive the email saying that the order has arrived in the store while when I go there, it is indeed there. It's quite annoying, I hope the problem will be corrected

the adhesive tape is not very wide and does not stick well

Hello, I am very satisfied with the product received and your company but very disappointed with the delivery. Indeed, received very quickly with a small supplement to have my package at home but as often, the delivery people don't even bother to come to the home to save time. They leave the packages at the nearest pickup point and inform us that there was no one at home. Unfortunately, I was in front of my gate all day. Other than that, it's perfect.

Delivery times for information and delivery are far too long for a single chain guide.

Description and comments not representative of the product received. Returned at my expense. Long-time customer, I feel that the service is degrading.

I ordered wheels with disc and cassette mounting (mounting offered by the site) upon receipt and despite going through the workshop, the wheels arrived with the components not mounted. After claiming, I received a voucher equivalent to the value of the assembly but then I had to find someone to assemble the parts when I had chosen this site for this service. Finding a bike shop to assemble material that was not purchased from them is not great. I think there was a communication failure between the sales department and the assembly workshop which is not very serious and detrimental to the customer. For the rest, the ordered products are excellent and I think the site will do everything to improve its service

Very good product

I had paid to be delivered at home and the carrier left my order 10 km away in a store without notifying me, that's borderline.

I returned the product because it did not suit me, and I have been waiting for news for 8 days; Colissimo Post Office deposit 8j02105201306 from 22/10

All ordered products met my expectations

This time you were efficient and quick for the shipment

The shipment is top-notch, unfortunately the 2 wheels were warped, my bike shop fixed them, but at this price it's not normal

Website not very intuitive with rather vague product descriptions in addition to prices that are too high

Hello, having paid what was necessary to receive my package in 2-3 working days and it was 1 week. I communicated to express my dissatisfaction, to this day no response. Sportively. Benoît

Equipment in good condition but the package was largely torn.

Address error.. delayed reception.

I am disappointed. I bought a pair of shoes for my wife and the size was not correct. I could not exchange the product. I had to return it at my own expense.

Order received with a 4-day delay and especially without communication from Materiel-velo. Had to write to ask where the order was.

Fast delivery but disappointed between what was announced and the product received. A one-month difference....

A product advertised as in stock, but delivered 15 days later because it was actually out of stock. This is not very pleasant, especially when it is a wear part and you end up with a bike immobilized.

Hello, late shipment even though payment was received 8 days prior. The shipment was careful, everything was perfectly packaged. The hardware for the rear disc brake caliper is missing and the bottom bracket housing.