Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Too long a delay, I had to wait three months for an advisor to tell me that the company (Corima) was waiting for stickers to ship them to me, three long months where I was told that my delivery would be effective the following week.
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Response from Materiel-velo.com
Hello,
We fully understand your disappointment regarding this unusually long delay, and we are sincerely sorry for it.
The manufacturer Corima indeed experienced a supply slowdown during August, particularly due to the summer period, which impacted the availability of certain components like stickers. This exceptional situation unfortunately delayed the shipment of your order.
We thank you for your patience and remain at your disposal for any further inquiries at 04 74 694 694 or via our contact form.
The Materiel-velo.com team
F
Fabrice G.
Rating: 2 out of 5
following a purchase from 10/09/2025
The fact that returns are chargeable is not normal. When buying online, it is impossible to know the correct size, so we should be able to return clothing for free if we find a size issue.
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Response from Materiel-velo.com
Thank you for taking the time to share your opinion.
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
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Frédéric S.
Rating: 3 out of 5
following a purchase from 10/09/2025
No issues with delivery and its speed, however I realized after assembly (thus impossible to return) that I ordered the wrong product: there was a small dropdown menu with 3 different choices that I did not see. The product title did not suggest that there were multiple versions, I understood that there was only one compatible model for 3 types of transmissions.
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Response from Materiel-velo.com
Hello Frédéric,
Thank you for your feedback regarding your order on our site. We are pleased to hear that the delivery was fast. We understand your frustration regarding the confusion in the product options and we are sorry that the title was not clear enough. Your comments are valuable and will help us improve the presentation of our items. Please do not hesitate to contact us directly if you need further assistance next time.
Best regards,
The Materiel-velo.com team
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Patrick C.
Rating: 3 out of 5
following a purchase from 09/09/2025
Delivery announced within 24 to 48 hours and received in 4 days. Moreover, no notification from the carrier that the package had arrived at the relay point. So, collection of the package took a week.
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Alexis N.
Rating: 2 out of 5
following a purchase from 07/09/2025
The preparation and shipping time for the order was too long for me to pick up my order in store on the scheduled date. The cancellation request by phone was not confirmed. I am still waiting. At least a week lost for products I needed quickly.
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Response from Materiel-velo.com
Hello,
We sincerely regret that the preparation time for your order did not meet your expectations. This is an isolated case that we take very seriously. We are taking the necessary steps internally to improve our timelines and avoid this type of situation.
Regarding your cancellation request, our customer service has taken the necessary steps for a full refund effective since 25/09. Please do not hesitate to contact us at 04 74 694 694 or via our online form for any further clarification.
Thank you for your understanding.
The Materiel-velo.com team
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Claude M.
Rating: 2 out of 5
following a purchase from 05/09/2025
Order delivered by DPD to a pickup point that does not work with DPD. As a result, I did not receive the package before my departure (5 days after the order) and I would not be back before its return from the other pickup point.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry for this delivery issue. This is an isolated incident, beyond our control, related to a routing error by the carrier. We have already reported the information to DPD to prevent this from happening again.
Your package has indeed been returned to us, and your order has been fully refunded.
We remain at your disposal for any further questions via our contact form or by phone at 04 74 694 694.
Thank you for your understanding,
The Materiel-velo.com team
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Wlm V.
Rating: 2 out of 5
following a purchase from 05/09/2025
I bought the product with the company. I am Belgian and I paid VAT in France yet it was an intra-community purchase.
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Response from Materiel-velo.com
We confirm that the VAT applied to your order corresponds to the rate in effect in Belgium, in accordance with European regulations on intra-community sales to individuals. This rate is automatically adjusted based on the delivery country provided during the order.
Please do not hesitate to contact us if you would like more information or assistance with your future orders.
Best regards,
The Materiel-velo.com team
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Thierry L.
Rating: 3 out of 5
following a purchase from 03/09/2025
Weight of the Pirelli tire completely incorrect
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Response from Materiel-velo.com
Hello Thierry,
Thank you for taking the time to leave your review on our site. We are sorry to hear that you encountered an error regarding the weight of the Pirelli tire. Your feedback is valuable and we will look into this information to correct any inaccuracies. Please do not hesitate to contact us directly if you need assistance or further clarification.
Best regards,
The Materiel-velo.com team
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Andre C.
Rating: 3 out of 5
following a purchase from 31/07/2025
Somewhat satisfied: bike not adjusted to the requested dimensions and sent to materiel-velo.com, after two rides I feel play in the steering. Best regards
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry to hear that your bike does not seem to have been adjusted according to the provided dimensions, and that you feel possible play in the steering.
We invite you to visit our workshop at Matériel Vélo Dijon, where our technicians can perform a complete check of the bike, correct any adjustments, and ensure that everything is in perfect working order.
Your satisfaction remains our priority, and we will be happy to assist you directly on-site.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
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Nicolas D.
Rating: 2 out of 5
following a purchase from 03/09/2025
Delivery time too long announced at 1 to 2 days ultimately more than 1 week
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we apologize for the observed delay.
Your order did arrive in store on time, but an error on our part delayed the update of the status
J
Jean-Daniel D.
Rating: 3 out of 5
following a purchase from 30/08/2025
Equipment conforms to my request, but shipping time a bit long!!! (+ 8 days)
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are happy that the equipment meets your expectations. Regarding the shipping time, it was extended because some items in your order were being restocked — a note was indicated regarding this during the order.
We are doing everything possible to limit these delays and improve the clarity of the information displayed on our site.
Thank you for your understanding,
The Materiel-velo.com team
M
Michel B.
Rating: 3 out of 5
following a purchase from 21/08/2025
Following an order error, I am still waiting for the refund of the product returned to the store on August 26.
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Response from Materiel-velo.com
Hello Michel,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with your order and that your refund is taking time to process. Your satisfaction is important to us, and we are doing our best to resolve this type of situation quickly.
Your refund was processed on 24/09/25 so it should be effective today.
Best regards,
The Materiel-velo.com team
G
Gérard V.
Rating: 3 out of 5
following a purchase from 28/08/2025
My order did not correspond to what I wanted, but it is not the fault of the merchant matériel-vélo, but of the supplier SIDI who communicates very few characteristics of their product, not even the dimensions regarding my item. (shoe tightening buckle)
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Agnès C.
Rating: 2 out of 5
following a purchase from 24/08/2025
delivered
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Response from Materiel-velo.com
which may have created confusion. We are sincerely sorry for this.
Thank you for your understanding.
Best regards,
The Materiel-velo.com team
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Ludo A.
Rating: 3 out of 5
following a purchase from 23/08/2025
Good experience, however the Toulouse La Roseraie store is extremely difficult to access due to construction. Moreover, this same store really offers great gear
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Romain F.
Rating: 2 out of 5
following a purchase from 25/08/2025
Delivery times
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We apologize for the breakage of the bottle due to a lack of protection during shipping.
Fortunately, the situation has been resolved with a credit note, and we hope this has compensated for the inconvenience.
We take your comment into account to improve our packaging in the future.
Thank you for your understanding,
The Materiel-velo.com team
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Thierry D.
Rating: 2 out of 5
following a purchase from 22/08/2025
The items are not in their original packaging; this made me doubt despite the explanatory paper.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We understand that the absence of original packaging may raise doubts.
Please know that the product is indeed new and comes with the same warranty as an item sold in its original packaging.
Feel free to reach out if you have any other questions,
The Materiel-velo.com team
C
Christophe M.
Rating: 2 out of 5
following a purchase from 18/08/2025
This sock model is extremely small; you need to account for 1 size or even 1 and a half above. I returned the pair and am waiting to be refunded to reorder.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
Indeed, some models may run small depending on the brands, and we take note of your comment to adjust our size recommendations on the site.
Regarding your return, as soon as we receive the product in our services, the refund will be processed quickly. You will be informed by email as soon as it is done.
Thank you for your trust,
The Materiel-velo.com team
R
Rose-Marie C.
Rating: 3 out of 5
following a purchase from 18/08/2025
my package was not delivered to the correct relay point
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Thomas G.
Rating: 2 out of 5
following a purchase from 12/08/2025
2 Stars why. When I go to a store for a potential return of bike materials, they tell me to do the procedures online. The same fight for a request for a specific part order. So, I ask the question, what is the purpose of franchised stores? Another topic, a year ago, I purchased a refurbished bike, and I have had nothing but problems with this bike, and clearly, I feel like I was taken for a fool. If you wish, I can take more time to discuss this topic.
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Response from Materiel-velo.com
Hello,
Thank you for your message and for taking the time to share your experience.
Regarding returns, it is indeed necessary to request them via your customer space, but our stores are also able to assist you in this process if you prefer to do it directly on-site. We will make an internal point to clarify this with our teams in the store.
Regarding the refurbished bike, we are sincerely sorry for the issues encountered. This is obviously not the experience we wish to offer. We invite you to contact the store where the bike was purchased directly so that a solution can be found as soon as possible.
We remain at your disposal if you wish to discuss further.
The Materiel-velo.com team
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William Z.
Rating: 3 out of 5
following a purchase from 13/08/2025
Good site I recommend.
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Eric M.
Rating: 2 out of 5
following a purchase from 01/08/2025
The parts announced as available in Dijon were not available at all! 1 to 2 working days to get them turned into 4-5 days... In short, I will do otherwise than Materiel-velo.com next time...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry for the discrepancy between the availability announcement and the actual delay. It happens, in rare cases, that a product displayed as available in the store is in the process of being restocked, which can extend the order processing time.
We are doing our best to improve the reliability of the information displayed online, and we apologize for this inconvenience.
Additionally, for the delay, please take into account that a weekend is included in the timeframe you indicated. We do not ship orders on weekends, and the stores reopen on Tuesdays.
Thank you for your understanding,
The Materiel-velo.com team
R
Romain T.
Rating: 3 out of 5
following a purchase from 13/08/2025
package received with 4 days delay
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Antoine B.
Rating: 2 out of 5
following a purchase from 29/07/2025
The availability of products on the site is not guaranteed. The helmet purchased was no longer available, and the second replacement was not either.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this experience. Some of our products are indeed in the process of being restocked, and a note is indicated regarding this at the time of ordering.
It can happen, in rare cases, that an item is ultimately out of stock at the time of restocking. We do our utmost to avoid this type of situation and improve the accuracy of the displayed stock.
Thank you for your understanding.
T
Thierry B.
Rating: 3 out of 5
following a purchase from 09/08/2025
Perfect
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Christophe D.
Rating: 3 out of 5
following a purchase from 07/08/2025
Chain attachment confirmed. Mudguard damaged. Returned at my expense. Materiel vélo is sending me another one. Shipping costs at their expense which I negotiated.
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Raphael J.
Rating: 2 out of 5
following a purchase from 28/07/2025
Delivery time of 12 days instead of the 2 to 4 days announced; products available on the site when they were not! My order was urgent (departure on vacation), so I ordered the same product from another supplier who delivered me in 48 hours. I now have an extra set of pedals! Best regards.
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Charles M.
Rating: 2 out of 5
following a purchase from 04/08/2025
One of the purchased products has a defect. These things happen; I just hope for good handling in this case. Thank you.
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Response from Materiel-velo.com
Hello Charles,
Thank you for your feedback. We are sorry to hear that one of your products has a defect. Please be assured that we will do everything possible to assist you in addressing this issue. Do not hesitate to contact our customer service for quick assistance.
Best regards,
The Materiel-velo.com team
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Yves T.
Rating: 3 out of 5
following a purchase from 02/08/2025
I was not informed that my order had arrived at the store, I had to go there. Fortunately, the order had arrived 3 days ago!
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Response from Materiel-velo.com
Hello Yves,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive any information regarding the arrival of your order at the store. We understand how frustrating this can be. Your feedback is valuable, and we will work to improve our communication to prevent this from happening in the future. Please do not hesitate to contact us if you have any other questions or concerns.
Best regards,
The Materiel-velo.com team
C
Cyril L.
Rating: 3 out of 5
following a purchase from 04/08/2025
Catastrophic delivery. After-sales service not very quick. But the problem was resolved.
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Bernard G.
Rating: 2 out of 5
following a purchase from 24/07/2025
Delivery time a bit too long.
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Response from Materiel-velo.com
Hello Bernard,
Thank you for your feedback, and we understand your frustration regarding the delivery time. We are constantly striving to improve our services and take your comments into account. Please do not hesitate to contact us for any questions or assistance you may need.
Best regards,
The Materiel-velo.com team
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Frédéric M.
Rating: 3 out of 5
following a purchase from 23/07/2025
Product conforms to my expectations and my order, no issues with the product. However, the order was placed on 07/23, I had to call customer service on 07/28 because my order was still pending processing while the products were in stock. I received my order on 07/30. Usually, the delays are much shorter, I suppose this was due to the summer period.
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Erik R.
Rating: 3 out of 5
following a purchase from 31/07/2025
Not received on time and not at my home as requested
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Pierre M.
Rating: 3 out of 5
following a purchase from 30/07/2025
The pump is very good, the responsiveness of Materiel-vélo is very good. However, the delivery could be improved. The announced 48 hours quickly turned into a week. A week is fine for me, I don't need everything right away, but when a performance is announced, it should be adhered to. This is called professionalism; it's not just about making commercial talk. I feel like DPD is used to this.
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Response from Materiel-velo.com
Hello Pierre,
Thank you for taking the time to share your feedback about your experience with our site. We are pleased that the pump and our service met your expectations. However, we are sorry to hear that the delivery did not meet your expectations. We understand the importance of the announced deadlines and take your comments very seriously. We will pass your feedback to our delivery partner to improve this point. Thank you again for your understanding and trust.
Best regards,
The Materiel-Velo.com team
J
Jean-Paul C.
Rating: 3 out of 5
following a purchase from 29/07/2025
Fast delivery. Rectangular cardboard packaging without any protection for the bike.
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Harrison I.
Rating: 3 out of 5
following a purchase from 16/06/2025
I did not receive the correct chainring, I was supposed to have 52/36 but I received my bike with a 50/34 unfortunately.
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We are sorry for the error regarding the assembly of the crankset during the delivery of your bike. After reviewing your complaint, we have shipped the chainrings corresponding to the 52/36 originally ordered to quickly correct this situation.
We hope this solution has fully satisfied you and remain at your disposal for any other requests.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
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Alain T.
Rating: 3 out of 5
following a purchase from 27/07/2025
Delivery on time. I would have liked to receive my Shimano item in Shimano packaging, especially since there was plenty of room in the box.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are pleased that the delivery was made on time, but we understand your disappointment regarding the packaging. We will ensure to improve this point in the future to guarantee a better customer experience.
Remaining at your disposal,
The Materiel-velo.com team
S
Sebastien V.
Rating: 2 out of 5
following a purchase from 18/07/2025
Half of the order was refunded because products were unavailable.
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Henri T.
Rating: 2 out of 5
following a purchase from 22/07/2025
Too long compared to the indicative time at the time of purchase.
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Eric L.
Rating: 2 out of 5
following a purchase from 11/06/2025
I ordered a part in after-sales service for my XLC AZURA bike rack and received a model that does not match.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.
We hope this resolution brings you complete satisfaction and remain at your disposal if needed.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
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