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G
Rating: 3 out of 5
Delivery times for information and delivery are far too long for a single chain guide.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 990 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 2 and 3 stars
Reset filtersC
Rating: 2 out of 5
Description and comments not representative of the product received. Returned at my expense. Long-time customer, I feel that the service is degrading.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that one of the products received did not meet your expectations. Your loyalty is very important to us, and we take your comments very seriously. Please feel free to contact us directly if you would like to discuss this further.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that one of the products received did not meet your expectations. Your loyalty is very important to us, and we take your comments very seriously. Please feel free to contact us directly if you would like to discuss this further.
Best regards,
The Materiel-velo.com team
M
Rating: 3 out of 5
I ordered wheels with disc and cassette mounting (mounting offered by the site) upon receipt and despite going through the workshop, the wheels arrived with the components not mounted. After claiming, I received a voucher equivalent to the value of the assembly but then I had to find someone to assemble the parts when I had chosen this site for this service. Finding a bike shop to assemble material that was not purchased from them is not great. I think there was a communication failure between the sales department and the assembly workshop which is not very serious and detrimental to the customer. For the rest, the ordered products are excellent and I think the site will do everything to improve its service
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T
Rating: 3 out of 5
Very good product
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M
Rating: 3 out of 5
I had paid to be delivered at home and the carrier left my order 10 km away in a store without notifying me, that's borderline.
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Response from Materiel-velo.com
Hello,
We apologize for the inconvenience caused during delivery. Unfortunately, the drop-off of your package at a relay point is due to an incident beyond our control.
To compensate for this unforeseen event, the delivery fees have been credited as a voucher to your customer account.
We sincerely apologize again for this inconvenience.
Best regards,
The Materiel-velo.com team
We apologize for the inconvenience caused during delivery. Unfortunately, the drop-off of your package at a relay point is due to an incident beyond our control.
To compensate for this unforeseen event, the delivery fees have been credited as a voucher to your customer account.
We sincerely apologize again for this inconvenience.
Best regards,
The Materiel-velo.com team
A
Rating: 2 out of 5
I returned the product because it did not suit me, and I have been waiting for news for 8 days; Colissimo Post Office deposit 8j02105201306 from 22/10
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Response from Materiel-velo.com
Thank you for your feedback.
Your return has been received and the refund was validated on 29/10.
We remain at your disposal if needed
The Materiel-velo.com team
Your return has been received and the refund was validated on 29/10.
We remain at your disposal if needed
The Materiel-velo.com team
J
Rating: 3 out of 5
All ordered products met my expectations
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D
Rating: 2 out of 5
This time you were efficient and quick for the shipment
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N
Rating: 3 out of 5
The shipment is top-notch, unfortunately the 2 wheels were warped, my bike shop fixed them, but at this price it's not normal
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Response from Materiel-velo.com
Hello,
Your message concerns a customer service issue rather than a real review of the product's use.
To better address the mentioned problem, I ideally invite you to contact our customer service, so we can provide a solution as much as possible.
The Materiel-velo.com team
Your message concerns a customer service issue rather than a real review of the product's use.
To better address the mentioned problem, I ideally invite you to contact our customer service, so we can provide a solution as much as possible.
The Materiel-velo.com team
T
Rating: 2 out of 5
Website not very intuitive with rather vague product descriptions in addition to prices that are too high
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Response from Materiel-velo.com
Hello Titouan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience on our site did not meet your expectations. Your comments regarding the intuitiveness of the site and the product descriptions are valuable and will help us improve our services. For this, you can contact us at 04 74 694 694 to discuss this matter. Additionally, regarding our prices, we do our best and are quite competitive.
We hope to welcome you again and provide you with a more satisfying experience in the future.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that your experience on our site did not meet your expectations. Your comments regarding the intuitiveness of the site and the product descriptions are valuable and will help us improve our services. For this, you can contact us at 04 74 694 694 to discuss this matter. Additionally, regarding our prices, we do our best and are quite competitive.
We hope to welcome you again and provide you with a more satisfying experience in the future.
Best regards,
The Materiel-velo.com team
B
Rating: 2 out of 5
Hello, having paid what was necessary to receive my package in 2-3 working days and it was 1 week. I communicated to express my dissatisfaction, to this day no response. Sportively. Benoît
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we sincerely regret the perceived lack of communication regarding your order.
The derailleur hanger you ordered was indicated for dispatch within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication on order tracking.
Thank you for your trust,
The Materiel-velo.com team
Thank you for your feedback and we sincerely regret the perceived lack of communication regarding your order.
The derailleur hanger you ordered was indicated for dispatch within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication on order tracking.
Thank you for your trust,
The Materiel-velo.com team
L
Rating: 3 out of 5
Equipment in good condition but the package was largely torn.
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L
Rating: 2 out of 5
Address error.. delayed reception.
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Response from Materiel-velo.com
Hello,
We are sorry for the delivery delay due to an address error. This is an incident beyond our control, which we sincerely regret. Colissimo indeed dropped your package at a post office instead of delivering it to your home.
Please feel free to contact our customer service at 04 74 694 694 or via our online form for any further inquiries.
Thank you for your understanding,
The Materiel-velo.com team
We are sorry for the delivery delay due to an address error. This is an incident beyond our control, which we sincerely regret. Colissimo indeed dropped your package at a post office instead of delivering it to your home.
Please feel free to contact our customer service at 04 74 694 694 or via our online form for any further inquiries.
Thank you for your understanding,
The Materiel-velo.com team
C
Rating: 2 out of 5
I am disappointed. I bought a pair of shoes for my wife and the size was not correct. I could not exchange the product. I had to return it at my own expense.
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Response from Materiel-velo.com
Hello,
We are sorry to hear that the size was not suitable. In case of a proven error on our part, the return costs are of course covered.
When the size does not meet your expectations, the return is possible through our stores for free or by post (at your expense in this case), as specified in our terms.
We remain at your disposal to assist you in your future purchases. Please do not hesitate to contact our customer service at 04 74 694 694 or via our online form.
Thank you for your understanding,
The Materiel-velo.com team
We are sorry to hear that the size was not suitable. In case of a proven error on our part, the return costs are of course covered.
When the size does not meet your expectations, the return is possible through our stores for free or by post (at your expense in this case), as specified in our terms.
We remain at your disposal to assist you in your future purchases. Please do not hesitate to contact our customer service at 04 74 694 694 or via our online form.
Thank you for your understanding,
The Materiel-velo.com team
A
Rating: 2 out of 5
Order received with a 4-day delay and especially without communication from Materiel-velo. Had to write to ask where the order was.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we sincerely regret the lack of communication regarding your order.
The Mavic gloves you ordered were indicated as being shipped within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication regarding order tracking.
The Materiel-velo.com team
Thank you for your feedback and we sincerely regret the lack of communication regarding your order.
The Mavic gloves you ordered were indicated as being shipped within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication regarding order tracking.
The Materiel-velo.com team
A
Rating: 2 out of 5
Fast delivery but disappointed between what was announced and the product received. A one-month difference....
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are pleased that the delivery was fast, but we are sincerely sorry to learn that the product received did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously. We have been able to correct this and you can consume these gels without any problem. A gesture will be valued on your next order. Please do not hesitate to contact us directly so that we can help you resolve this issue.
Best regards,
The Materiel-velo.com team
Thank you for your feedback. We are pleased that the delivery was fast, but we are sincerely sorry to learn that the product received did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously. We have been able to correct this and you can consume these gels without any problem. A gesture will be valued on your next order. Please do not hesitate to contact us directly so that we can help you resolve this issue.
Best regards,
The Materiel-velo.com team
P
Rating: 2 out of 5
A product advertised as in stock, but delivered 15 days later because it was actually out of stock. This is not very pleasant, especially when it is a wear part and you end up with a bike immobilized.
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Response from Materiel-velo.com
Hello,
We are sorry for this delay and fully understand the inconvenience caused, especially when it is an essential wear part for the use of your bike.
In some cases, we are dependent on our suppliers' stock, which can exceptionally impact our shipping times, despite an initial indication of stock within 2-4 days. We do our utmost to avoid this type of situation and improve the reliability of our timelines.
Thank you for your understanding,
The Materiel-velo.com team
We are sorry for this delay and fully understand the inconvenience caused, especially when it is an essential wear part for the use of your bike.
In some cases, we are dependent on our suppliers' stock, which can exceptionally impact our shipping times, despite an initial indication of stock within 2-4 days. We do our utmost to avoid this type of situation and improve the reliability of our timelines.
Thank you for your understanding,
The Materiel-velo.com team
M
Rating: 3 out of 5
Hello, late shipment even though payment was received 8 days prior. The shipment was careful, everything was perfectly packaged. The hardware for the rear disc brake caliper is missing and the bottom bracket housing.
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Response from Materiel-velo.com
Hello,
As mentioned by phone, these items are not provided in the group you purchased.
Remaining at your disposal
The Materiel-velo.com team
As mentioned by phone, these items are not provided in the group you purchased.
Remaining at your disposal
The Materiel-velo.com team
L
Rating: 2 out of 5
Too long a delay, I had to wait three months for an advisor to tell me that the company (Corima) was waiting for stickers to ship them to me, three long months where I was told that my delivery would be effective the following week.
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Response from Materiel-velo.com
Hello,
We fully understand your disappointment regarding this unusually long delay, and we are sincerely sorry for it.
The manufacturer Corima indeed experienced a supply slowdown during August, particularly due to the summer period, which impacted the availability of certain components like stickers. This exceptional situation unfortunately delayed the shipment of your order.
We thank you for your patience and remain at your disposal for any further inquiries at 04 74 694 694 or via our contact form.
The Materiel-velo.com team
We fully understand your disappointment regarding this unusually long delay, and we are sincerely sorry for it.
The manufacturer Corima indeed experienced a supply slowdown during August, particularly due to the summer period, which impacted the availability of certain components like stickers. This exceptional situation unfortunately delayed the shipment of your order.
We thank you for your patience and remain at your disposal for any further inquiries at 04 74 694 694 or via our contact form.
The Materiel-velo.com team
F
Rating: 2 out of 5
The fact that returns are chargeable is not normal. When buying online, it is impossible to know the correct size, so we should be able to return clothing for free if we find a size issue.
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Response from Materiel-velo.com
Thank you for taking the time to share your opinion.
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
F
Rating: 3 out of 5
No issues with delivery and its speed, however I realized after assembly (thus impossible to return) that I ordered the wrong product: there was a small dropdown menu with 3 different choices that I did not see. The product title did not suggest that there were multiple versions, I understood that there was only one compatible model for 3 types of transmissions.
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Response from Materiel-velo.com
Hello Frédéric,
Thank you for your feedback regarding your order on our site. We are pleased to hear that the delivery was fast. We understand your frustration regarding the confusion in the product options and we are sorry that the title was not clear enough. Your comments are valuable and will help us improve the presentation of our items. Please do not hesitate to contact us directly if you need further assistance next time.
Best regards,
The Materiel-velo.com team
Thank you for your feedback regarding your order on our site. We are pleased to hear that the delivery was fast. We understand your frustration regarding the confusion in the product options and we are sorry that the title was not clear enough. Your comments are valuable and will help us improve the presentation of our items. Please do not hesitate to contact us directly if you need further assistance next time.
Best regards,
The Materiel-velo.com team
P
Rating: 3 out of 5
Delivery announced within 24 to 48 hours and received in 4 days. Moreover, no notification from the carrier that the package had arrived at the relay point. So, collection of the package took a week.
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A
Rating: 2 out of 5
The preparation and shipping time for the order was too long for me to pick up my order in store on the scheduled date. The cancellation request by phone was not confirmed. I am still waiting. At least a week lost for products I needed quickly.
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Response from Materiel-velo.com
Hello,
We sincerely regret that the preparation time for your order did not meet your expectations. This is an isolated case that we take very seriously. We are taking the necessary steps internally to improve our timelines and avoid this type of situation.
Regarding your cancellation request, our customer service has taken the necessary steps for a full refund effective since 25/09. Please do not hesitate to contact us at 04 74 694 694 or via our online form for any further clarification.
Thank you for your understanding.
The Materiel-velo.com team
We sincerely regret that the preparation time for your order did not meet your expectations. This is an isolated case that we take very seriously. We are taking the necessary steps internally to improve our timelines and avoid this type of situation.
Regarding your cancellation request, our customer service has taken the necessary steps for a full refund effective since 25/09. Please do not hesitate to contact us at 04 74 694 694 or via our online form for any further clarification.
Thank you for your understanding.
The Materiel-velo.com team
C
Rating: 2 out of 5
Order delivered by DPD to a pickup point that does not work with DPD. As a result, I did not receive the package before my departure (5 days after the order) and I would not be back before its return from the other pickup point.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry for this delivery issue. This is an isolated incident, beyond our control, related to a routing error by the carrier. We have already reported the information to DPD to prevent this from happening again.
Your package has indeed been returned to us, and your order has been fully refunded.
We remain at your disposal for any further questions via our contact form or by phone at 04 74 694 694.
Thank you for your understanding,
The Materiel-velo.com team
We are sincerely sorry for this delivery issue. This is an isolated incident, beyond our control, related to a routing error by the carrier. We have already reported the information to DPD to prevent this from happening again.
Your package has indeed been returned to us, and your order has been fully refunded.
We remain at your disposal for any further questions via our contact form or by phone at 04 74 694 694.
Thank you for your understanding,
The Materiel-velo.com team
W
Rating: 2 out of 5
I bought the product with the company. I am Belgian and I paid VAT in France yet it was an intra-community purchase.
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Response from Materiel-velo.com
We confirm that the VAT applied to your order corresponds to the rate in effect in Belgium, in accordance with European regulations on intra-community sales to individuals. This rate is automatically adjusted based on the delivery country provided during the order.
Please do not hesitate to contact us if you would like more information or assistance with your future orders.
Best regards,
The Materiel-velo.com team
Please do not hesitate to contact us if you would like more information or assistance with your future orders.
Best regards,
The Materiel-velo.com team
T
Rating: 3 out of 5
Weight of the Pirelli tire completely incorrect
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Response from Materiel-velo.com
Hello Thierry,
Thank you for taking the time to leave your review on our site. We are sorry to hear that you encountered an error regarding the weight of the Pirelli tire. Your feedback is valuable and we will look into this information to correct any inaccuracies. Please do not hesitate to contact us directly if you need assistance or further clarification.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to leave your review on our site. We are sorry to hear that you encountered an error regarding the weight of the Pirelli tire. Your feedback is valuable and we will look into this information to correct any inaccuracies. Please do not hesitate to contact us directly if you need assistance or further clarification.
Best regards,
The Materiel-velo.com team
A
Rating: 3 out of 5
Somewhat satisfied: bike not adjusted to the requested dimensions and sent to materiel-velo.com, after two rides I feel play in the steering. Best regards
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry to hear that your bike does not seem to have been adjusted according to the provided dimensions, and that you feel possible play in the steering.
We invite you to visit our workshop at Matériel Vélo Dijon, where our technicians can perform a complete check of the bike, correct any adjustments, and ensure that everything is in perfect working order.
Your satisfaction remains our priority, and we will be happy to assist you directly on-site.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
Thank you for your feedback.
We are sorry to hear that your bike does not seem to have been adjusted according to the provided dimensions, and that you feel possible play in the steering.
We invite you to visit our workshop at Matériel Vélo Dijon, where our technicians can perform a complete check of the bike, correct any adjustments, and ensure that everything is in perfect working order.
Your satisfaction remains our priority, and we will be happy to assist you directly on-site.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
N
Rating: 2 out of 5
Delivery time too long announced at 1 to 2 days ultimately more than 1 week
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we apologize for the observed delay.
Your order did arrive in store on time, but an error on our part delayed the update of the status
Thank you for your feedback and we apologize for the observed delay.
Your order did arrive in store on time, but an error on our part delayed the update of the status
J
Rating: 3 out of 5
Equipment conforms to my request, but shipping time a bit long!!! (+ 8 days)
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are happy that the equipment meets your expectations. Regarding the shipping time, it was extended because some items in your order were being restocked — a note was indicated regarding this during the order.
We are doing everything possible to limit these delays and improve the clarity of the information displayed on our site.
Thank you for your understanding,
The Materiel-velo.com team
Thank you for your feedback.
We are happy that the equipment meets your expectations. Regarding the shipping time, it was extended because some items in your order were being restocked — a note was indicated regarding this during the order.
We are doing everything possible to limit these delays and improve the clarity of the information displayed on our site.
Thank you for your understanding,
The Materiel-velo.com team
M
Rating: 3 out of 5
Following an order error, I am still waiting for the refund of the product returned to the store on August 26.
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Response from Materiel-velo.com
Hello Michel,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with your order and that your refund is taking time to process. Your satisfaction is important to us, and we are doing our best to resolve this type of situation quickly.
Your refund was processed on 24/09/25 so it should be effective today.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with your order and that your refund is taking time to process. Your satisfaction is important to us, and we are doing our best to resolve this type of situation quickly.
Your refund was processed on 24/09/25 so it should be effective today.
Best regards,
The Materiel-velo.com team
G
Rating: 3 out of 5
My order did not correspond to what I wanted, but it is not the fault of the merchant matériel-vélo, but of the supplier SIDI who communicates very few characteristics of their product, not even the dimensions regarding my item. (shoe tightening buckle)
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A
Rating: 2 out of 5
delivered
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Response from Materiel-velo.com
which may have created confusion. We are sincerely sorry for this.
Thank you for your understanding.
Best regards,
The Materiel-velo.com team
Thank you for your understanding.
Best regards,
The Materiel-velo.com team
L
Rating: 3 out of 5
Good experience, however the Toulouse La Roseraie store is extremely difficult to access due to construction. Moreover, this same store really offers great gear
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R
Rating: 2 out of 5
Delivery times
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We apologize for the breakage of the bottle due to a lack of protection during shipping.
Fortunately, the situation has been resolved with a credit note, and we hope this has compensated for the inconvenience.
We take your comment into account to improve our packaging in the future.
Thank you for your understanding,
The Materiel-velo.com team
Thank you for your feedback.
We apologize for the breakage of the bottle due to a lack of protection during shipping.
Fortunately, the situation has been resolved with a credit note, and we hope this has compensated for the inconvenience.
We take your comment into account to improve our packaging in the future.
Thank you for your understanding,
The Materiel-velo.com team
T
Rating: 2 out of 5
The items are not in their original packaging; this made me doubt despite the explanatory paper.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We understand that the absence of original packaging may raise doubts.
Please know that the product is indeed new and comes with the same warranty as an item sold in its original packaging.
Feel free to reach out if you have any other questions,
The Materiel-velo.com team
Thank you for your feedback.
We understand that the absence of original packaging may raise doubts.
Please know that the product is indeed new and comes with the same warranty as an item sold in its original packaging.
Feel free to reach out if you have any other questions,
The Materiel-velo.com team
C
Rating: 2 out of 5
This sock model is extremely small; you need to account for 1 size or even 1 and a half above. I returned the pair and am waiting to be refunded to reorder.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
Indeed, some models may run small depending on the brands, and we take note of your comment to adjust our size recommendations on the site.
Regarding your return, as soon as we receive the product in our services, the refund will be processed quickly. You will be informed by email as soon as it is done.
Thank you for your trust,
The Materiel-velo.com team
Thank you for your feedback.
Indeed, some models may run small depending on the brands, and we take note of your comment to adjust our size recommendations on the site.
Regarding your return, as soon as we receive the product in our services, the refund will be processed quickly. You will be informed by email as soon as it is done.
Thank you for your trust,
The Materiel-velo.com team
R
Rating: 3 out of 5
my package was not delivered to the correct relay point
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T
Rating: 2 out of 5
2 Stars why. When I go to a store for a potential return of bike materials, they tell me to do the procedures online. The same fight for a request for a specific part order. So, I ask the question, what is the purpose of franchised stores? Another topic, a year ago, I purchased a refurbished bike, and I have had nothing but problems with this bike, and clearly, I feel like I was taken for a fool. If you wish, I can take more time to discuss this topic.
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Response from Materiel-velo.com
Hello,
Thank you for your message and for taking the time to share your experience.
Regarding returns, it is indeed necessary to request them via your customer space, but our stores are also able to assist you in this process if you prefer to do it directly on-site. We will make an internal point to clarify this with our teams in the store.
Regarding the refurbished bike, we are sincerely sorry for the issues encountered. This is obviously not the experience we wish to offer. We invite you to contact the store where the bike was purchased directly so that a solution can be found as soon as possible.
We remain at your disposal if you wish to discuss further.
The Materiel-velo.com team
Thank you for your message and for taking the time to share your experience.
Regarding returns, it is indeed necessary to request them via your customer space, but our stores are also able to assist you in this process if you prefer to do it directly on-site. We will make an internal point to clarify this with our teams in the store.
Regarding the refurbished bike, we are sincerely sorry for the issues encountered. This is obviously not the experience we wish to offer. We invite you to contact the store where the bike was purchased directly so that a solution can be found as soon as possible.
We remain at your disposal if you wish to discuss further.
The Materiel-velo.com team
W
Rating: 3 out of 5
Good site I recommend.
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E
Rating: 2 out of 5
The parts announced as available in Dijon were not available at all! 1 to 2 working days to get them turned into 4-5 days... In short, I will do otherwise than Materiel-velo.com next time...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry for the discrepancy between the availability announcement and the actual delay. It happens, in rare cases, that a product displayed as available in the store is in the process of being restocked, which can extend the order processing time.
We are doing our best to improve the reliability of the information displayed online, and we apologize for this inconvenience.
Additionally, for the delay, please take into account that a weekend is included in the timeframe you indicated. We do not ship orders on weekends, and the stores reopen on Tuesdays.
Thank you for your understanding,
The Materiel-velo.com team
Thank you for taking the time to share your experience.
We are sincerely sorry for the discrepancy between the availability announcement and the actual delay. It happens, in rare cases, that a product displayed as available in the store is in the process of being restocked, which can extend the order processing time.
We are doing our best to improve the reliability of the information displayed online, and we apologize for this inconvenience.
Additionally, for the delay, please take into account that a weekend is included in the timeframe you indicated. We do not ship orders on weekends, and the stores reopen on Tuesdays.
Thank you for your understanding,
The Materiel-velo.com team