Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 988 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 2 and 3 stars

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R
Romain T.
Rating: 3 out of 5
following a purchase from 13/08/2025
package received with 4 days delay
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Antoine B.
Rating: 2 out of 5
following a purchase from 29/07/2025
The availability of products on the site is not guaranteed. The helmet purchased was no longer available, and the second replacement was not either.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this experience. Some of our products are indeed in the process of being restocked, and a note is indicated regarding this at the time of ordering.
It can happen, in rare cases, that an item is ultimately out of stock at the time of restocking. We do our utmost to avoid this type of situation and improve the accuracy of the displayed stock.
Thank you for your understanding.
T
Thierry B.
Rating: 3 out of 5
following a purchase from 09/08/2025
Perfect
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C
Christophe D.
Rating: 3 out of 5
following a purchase from 07/08/2025
Chain attachment confirmed. Mudguard damaged. Returned at my expense. Materiel vélo is sending me another one. Shipping costs at their expense which I negotiated.
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Raphael J.
Rating: 2 out of 5
following a purchase from 28/07/2025
Delivery time of 12 days instead of the 2 to 4 days announced; products available on the site when they were not! My order was urgent (departure on vacation), so I ordered the same product from another supplier who delivered me in 48 hours. I now have an extra set of pedals! Best regards.
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C
Charles M.
Rating: 2 out of 5
following a purchase from 04/08/2025
One of the purchased products has a defect. These things happen; I just hope for good handling in this case. Thank you.
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Response from Materiel-velo.com
Hello Charles,

Thank you for your feedback. We are sorry to hear that one of your products has a defect. Please be assured that we will do everything possible to assist you in addressing this issue. Do not hesitate to contact our customer service for quick assistance.

Best regards,
The Materiel-velo.com team
Y
Yves T.
Rating: 3 out of 5
following a purchase from 02/08/2025
I was not informed that my order had arrived at the store, I had to go there. Fortunately, the order had arrived 3 days ago!
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Response from Materiel-velo.com
Hello Yves,

Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive any information regarding the arrival of your order at the store. We understand how frustrating this can be. Your feedback is valuable, and we will work to improve our communication to prevent this from happening in the future. Please do not hesitate to contact us if you have any other questions or concerns.

Best regards,
The Materiel-velo.com team
C
Cyril L.
Rating: 3 out of 5
following a purchase from 04/08/2025
Catastrophic delivery. After-sales service not very quick. But the problem was resolved.
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Bernard G.
Rating: 2 out of 5
following a purchase from 24/07/2025
Delivery time a bit too long.
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Response from Materiel-velo.com
Hello Bernard,

Thank you for your feedback, and we understand your frustration regarding the delivery time. We are constantly striving to improve our services and take your comments into account. Please do not hesitate to contact us for any questions or assistance you may need.

Best regards,
The Materiel-velo.com team
F
Frédéric M.
Rating: 3 out of 5
following a purchase from 23/07/2025
Product conforms to my expectations and my order, no issues with the product. However, the order was placed on 07/23, I had to call customer service on 07/28 because my order was still pending processing while the products were in stock. I received my order on 07/30. Usually, the delays are much shorter, I suppose this was due to the summer period.
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Erik R.
Rating: 3 out of 5
following a purchase from 31/07/2025
Not received on time and not at my home as requested
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Pierre M.
Rating: 3 out of 5
following a purchase from 30/07/2025
The pump is very good, the responsiveness of Materiel-vélo is very good. However, the delivery could be improved. The announced 48 hours quickly turned into a week. A week is fine for me, I don't need everything right away, but when a performance is announced, it should be adhered to. This is called professionalism; it's not just about making commercial talk. I feel like DPD is used to this.
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Response from Materiel-velo.com
Hello Pierre,

Thank you for taking the time to share your feedback about your experience with our site. We are pleased that the pump and our service met your expectations. However, we are sorry to hear that the delivery did not meet your expectations. We understand the importance of the announced deadlines and take your comments very seriously. We will pass your feedback to our delivery partner to improve this point. Thank you again for your understanding and trust.

Best regards,
The Materiel-Velo.com team
J
Jean-Paul C.
Rating: 3 out of 5
following a purchase from 29/07/2025
Fast delivery. Rectangular cardboard packaging without any protection for the bike.
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Harrison I.
Rating: 3 out of 5
following a purchase from 16/06/2025
I did not receive the correct chainring, I was supposed to have 52/36 but I received my bike with a 50/34 unfortunately.
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Response from Materiel-velo.com
Hello,

Thank you for your message.

We are sorry for the error regarding the assembly of the crankset during the delivery of your bike. After reviewing your complaint, we have shipped the chainrings corresponding to the 52/36 originally ordered to quickly correct this situation.

We hope this solution has fully satisfied you and remain at your disposal for any other requests.

Best regards,
Théo
Customer Service – Matériel-Vélo.com
A
Alain T.
Rating: 3 out of 5
following a purchase from 27/07/2025
Delivery on time. I would have liked to receive my Shimano item in Shimano packaging, especially since there was plenty of room in the box.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are pleased that the delivery was made on time, but we understand your disappointment regarding the packaging. We will ensure to improve this point in the future to guarantee a better customer experience.

Remaining at your disposal,
The Materiel-velo.com team
S
Sebastien V.
Rating: 2 out of 5
following a purchase from 18/07/2025
Half of the order was refunded because products were unavailable.
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Henri T.
Rating: 2 out of 5
following a purchase from 22/07/2025
Too long compared to the indicative time at the time of purchase.
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Eric L.
Rating: 2 out of 5
following a purchase from 11/06/2025
I ordered a part in after-sales service for my XLC AZURA bike rack and received a model that does not match.
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Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.

We hope this resolution brings you complete satisfaction and remain at your disposal if needed.

Best regards,
Théo
Customer Service – Matériel-Vélo.com
J
Jean-Francois G.
Rating: 3 out of 5
following a purchase from 22/07/2025
Delivery in 24/48h requested. The package left Materiel vélo in more than 24h. Therefore, it is impossible to be on time. However, you were very responsive to the issues encountered with the delivery company.
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Mickael D.
Rating: 3 out of 5
following a purchase from 23/07/2025
Light wheel packaging, I received my package damaged with the hub protruding on the outside. A small dent, but it’s not pleasant.
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Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We are sorry to hear that your package arrived damaged and that the packaging did not meet your expectations. Even if the impact seems minor, we fully understand that this can be disappointing, especially for a sensitive product like wheels.

We take your comment into account and will immediately forward it to our logistics department to enhance the care taken in packaging this type of item. The goal is, of course, to prevent this from happening in the future.

Please do not hesitate to reach out to us if you need anything else.

Best regards,
Théo
Customer Service – Matériel Vélo
T
Thierry B.
Rating: 3 out of 5
following a purchase from 21/07/2025
I confirm the previous reviews: the Velcro straps are too short, in my case, it’s just about okay. Given this design flaw, these sandals are too expensive.
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Frédéric O.
Rating: 3 out of 5
following a purchase from 20/07/2025
Really top-notch. The Aix-en-Provence store is very responsive. Thank you.
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Julien R.
Rating: 2 out of 5
following a purchase from 16/07/2025
Delay after the order validated too long. Sent 6 days later via Colissimo.
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Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We understand your comment regarding the shipping delay. For your information, the Pirelli tires you ordered were indeed indicated with a shipping delay of 2 to 4 working days at the time of purchase. Your order was prepared and shipped within this timeframe, via Colissimo, as planned.

We do everything possible to ensure reliable and transparent delivery times, and we are sorry if this seemed too long from your perspective.

Do not hesitate to contact us for any questions; we remain at your disposal.

Best regards,
The Materiel-velo.com team
A
Andre B.
Rating: 3 out of 5
following a purchase from 21/07/2025
Very satisfied.
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Yves L.
Rating: 3 out of 5
following a purchase from 22/07/2025
Hello, following a fall, I had to replace material on the right side, notably a Shimano Dura Ace 12-speed rear derailleur. I was surprised to find the derailleur in a plastic bag and not in its original packaging upon opening the box. Nothing indicated this 'small detail' on your site.
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Response from Materiel-velo.com
Hello,

Thank you for your feedback. We understand your surprise upon receiving your Shimano Dura-Ace 12-speed derailleur in a plastic bag rather than in its original packaging.

Please note that in some cases, the packaging may indeed be done by us. This does not alter their quality, origin, or warranty. It is indeed a product from Shimano, perfectly new and authentic, benefiting from all the manufacturer's guarantees.

We take note of your comment and will consider how to better indicate this type of case on our site.

Remaining at your disposal for any further questions,
Best regards,

The Materiel-velo.com team
J
Johan B.
Rating: 3 out of 5
following a purchase from 11/07/2025
My last order contained only products in stock and I waited more than a week before the shipment of my order. I tried several times to reach customer service by phone, no response, and yet during business hours, I finally received a response by email telling me that my package was blocked due to a product not in stock, while it was in stock at the time of ordering.
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Response from Materiel-velo.com
Hello Johan,

Thank you for taking the time to share your experience with us. We are sorry to hear that your order was delayed and that you had difficulties reaching our customer service. As mentioned in our email exchanges, one of the references in your order (the SRAM quick releases) was indicated as shipping within 2-4 days, thus requiring restocking. Additionally, we had the July 14 holiday. Therefore, the shipping time was necessarily slightly longer, and we are sorry for that.

However, we remain at your disposal by email or phone during your next order to offer a gesture on a future order.

Best regards,
The Materiel-velo.com team
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