/10
★★★★★
based on 1953 published reviews
★★★★★
based on 1953 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Today I asked for my order to be cancelled and refunded. Still not delivered 1 month later
Vincent B.
purchased on 24/05/2024
Translated review
1/5
★☆☆☆☆
Neither the parcel service provider nor a German tracking number was provided. There was also no response to numerous inquiries. The telephone hotline only has an endless tape message. They only responded by opening a paypal case. I would not buy there again.
Christian H.
purchased on 18/01/2024
Translated review
Answer from
Maxxidiscount.com
Dear Sir or Madam,
We would like to inform you that your parcel has been handed over to the French carrier La Poste, together with a tracking number available on their website. After La Poste took over the parcel, your phone number and e-mail address were forwarded to DPD, who is responsible for the delivery of your parcel. Normally DPD should contact you by email and phone to arrange delivery. However, if you have not been contacted by DPD, please note that we are not responsible for this. However, we are available to resolve any delivery issues you may encounter.
DPD's tracking number was provided to you later by the carrier. Please understand that we cannot monitor each customer's parcel individually as this is the responsibility of the carrier.
We apologize for any inconvenience caused.
With kind regards,
Maxxidiscount
We would like to inform you that your parcel has been handed over to the French carrier La Poste, together with a tracking number available on their website. After La Poste took over the parcel, your phone number and e-mail address were forwarded to DPD, who is responsible for the delivery of your parcel. Normally DPD should contact you by email and phone to arrange delivery. However, if you have not been contacted by DPD, please note that we are not responsible for this. However, we are available to resolve any delivery issues you may encounter.
DPD's tracking number was provided to you later by the carrier. Please understand that we cannot monitor each customer's parcel individually as this is the responsibility of the carrier.
We apologize for any inconvenience caused.
With kind regards,
Maxxidiscount
1/5
★☆☆☆☆
Zero after-sales service. I'm still waiting for a response from customer service for over 15 days.
Pascale P.
purchased on 09/02/2024
Translated review
1/5
★☆☆☆☆
I bought an unbreakable feeding-bottle not even 6 months ago it has just broken today I sent an email with the invoice because it was still under warranty no response I called by phone impossible to reach the team I sent several emails it's been almost a month now no return no response from them frankly it really pisses a very disappointing site I do not advise to make your purchases on this site
Tarek B.
purchased on 25/06/2023
Translated review
1/5
★☆☆☆☆
Perfume purchased and received empty! I contacted the company but no reply in 1 week.
Andy G.
purchased on 17/11/2023
Translated review
1/5
★☆☆☆☆
There is 1 broken glass on 6.maxxidiscount has not yet reacted on how to proceed for a refund or new shipment. cordially
Dominique A.
purchased on 29/10/2023
Translated review
1/5
★☆☆☆☆
The product I received does not correspond at all to my order! extremely disappointed. I will not order from this site again.
Cathy B.
purchased on 25/10/2023
Translated review
1/5
★☆☆☆☆
I have not received my parcel! Where is it? Is this a scam?
Judith G.
purchased on 03/10/2023
Translated review
1/5
★☆☆☆☆
Hello, I will not recommend this site again. I thought I had bought 8 notebooks (2 sets of 4) and in the end I only got 2 notebooks. The presentation on the site was misleading because 4 notebooks were displayed whereas there was only one notebook. It wasn't specified in the ad either. No big deal. I was fooled once but not twice. All the best.
David C.
purchased on 07/10/2023
Translated review
Answer from
Maxxidiscount.com
Hello,
I'm sorry to hear that your shopping experience on our site was unsatisfactory. We understand the importance of clarity and accuracy in product presentation, and sincerely apologize for any misunderstanding that may have occurred.
We appreciate your feedback and take your comments very seriously. We are constantly striving to improve our services and ensure customer satisfaction.
In order to resolve this situation, Customer Service will contact you to take the necessary steps to rectify this error.
We apologize once again for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
Yours faithfully
Maxxidiscount
I'm sorry to hear that your shopping experience on our site was unsatisfactory. We understand the importance of clarity and accuracy in product presentation, and sincerely apologize for any misunderstanding that may have occurred.
We appreciate your feedback and take your comments very seriously. We are constantly striving to improve our services and ensure customer satisfaction.
In order to resolve this situation, Customer Service will contact you to take the necessary steps to rectify this error.
We apologize once again for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
Yours faithfully
Maxxidiscount
1/5
★☆☆☆☆
My package that I received was hidden, I sent you the message and the photo but you didn't react. This really disgusted me. I have even decided never to order from you again. I bought the couscousier at a very high price.
Aissata B.
purchased on 24/09/2023
Translated review
1/5
★☆☆☆☆
I ordered latex pacifiers and got sillicone .
Jasmin F.
purchased on 14/09/2023
Translated review
1/5
★☆☆☆☆
I ordered a diary, I paid for it, then I waited and finally they told me they were sold out, so I cancelled the order. I don't think it's very serious to sell items they don't even have in stock. I'm really disappointed.
Nathalie L.
purchased on 05/09/2023
Translated review
1/5
★☆☆☆☆
Extremely disappointed !!!!!! I bought a binder for my daughter who takes care of her things... After only two days, the lining cracked !!!!!!!
Elodie S.
purchased on 05/05/2023
Translated review
1/5
★☆☆☆☆
Very bad experience for me... Being hospitalized, I placed the order online from where I was, so that everything would be ready for my son's return to school. Not being able to move or walk, I thought that everything would arrive on my return, given the information on the site... No order sent, despite a shipment tracking, without more information, then a cancellation of the order, 8 days after the order was placed... The only explanation: "Sorry, but we're out of the entire order...". So it takes 8 days to announce that the goods are not available... I wonder why there was a follow-up order, that's my question...? In any case I will certainly not recommend this merchant site to my relatives in view of my failed experience!!!!
Karima O.
purchased on 17/08/2023
Translated review
Answer from
Maxxidiscount.com
Dear customer,
First of all, we would like to express our sincerest apologies for the unpleasant experience you had recently. We understand how important it is to you that your son's back-to-school order goes smoothly, and we are deeply sorry that this was not the case.
We have carefully considered your situation, and understand your frustration. The circumstances surrounding your order fall far short of the level of service we aim to provide. We understand your question about the shipment tracking established despite the cancellation of the order, and this deserves an explanation.
Shipment tracking is automatically generated as soon as an order is created, and can indicate a processing stage even if the items are no longer available. This is due to the automated logistics process. However, we recognize that this can be confusing, and we are committed to improving our communication at this stage.
Cancellation of your order eight days after it has been placed is unacceptable, and we apologize for the delay. This in no way reflects our commitment to our customers. We understand that this has been a disappointing and frustrating experience, and we pledge to do better in the future.
We take your feedback very seriously, and will use this experience to improve our internal processes and ensure that such situations do not occur again in the future. Your confidence in our company is important to us, and we look forward to the opportunity to earn your trust again in the future.
As a sign of our deep regret, we would like to discuss with you how we can make amends for this situation. Please contact us at [email protected] or by telephone on 01 39889785 so that we can find a solution that suits you.
We hope you will accept our apology and that we can work together to resolve this situation satisfactorily.
Best regards,
Maxxidiscount
First of all, we would like to express our sincerest apologies for the unpleasant experience you had recently. We understand how important it is to you that your son's back-to-school order goes smoothly, and we are deeply sorry that this was not the case.
We have carefully considered your situation, and understand your frustration. The circumstances surrounding your order fall far short of the level of service we aim to provide. We understand your question about the shipment tracking established despite the cancellation of the order, and this deserves an explanation.
Shipment tracking is automatically generated as soon as an order is created, and can indicate a processing stage even if the items are no longer available. This is due to the automated logistics process. However, we recognize that this can be confusing, and we are committed to improving our communication at this stage.
Cancellation of your order eight days after it has been placed is unacceptable, and we apologize for the delay. This in no way reflects our commitment to our customers. We understand that this has been a disappointing and frustrating experience, and we pledge to do better in the future.
We take your feedback very seriously, and will use this experience to improve our internal processes and ensure that such situations do not occur again in the future. Your confidence in our company is important to us, and we look forward to the opportunity to earn your trust again in the future.
As a sign of our deep regret, we would like to discuss with you how we can make amends for this situation. Please contact us at [email protected] or by telephone on 01 39889785 so that we can find a solution that suits you.
We hope you will accept our apology and that we can work together to resolve this situation satisfactorily.
Best regards,
Maxxidiscount
1/5
★☆☆☆☆
Two out of three items wrong, return in progress with uncertainty about next step. Bad buying experience...
Cécile V.
purchased on 18/08/2023
Translated review
1/5
★☆☆☆☆
Product purchased but sale cancelled a few days later due to stock shortage. It was refunded, however. But why act the sale without stock. It was urgent for me, so I lost several days. Too bad.
Michael M.
purchased on 19/08/2023
Translated review
1/5
★☆☆☆☆
Do not answer my calls and package still not arrived there are 3 days before school starts ...
Graziella R.
purchased on 17/08/2023
Translated review
1/5
★☆☆☆☆
I received half of the delivery broken I sent a message to support maxi discount no response and I called it does not answer me
Sarah D.
purchased on 25/07/2023
Translated review
Answer from
Maxxidiscount.com
Dear customer,
We sincerely apologize for the inconvenience caused by your partial delivery and the lack of response from our support department. We understand how frustrating this can be, and are committed to resolving this issue quickly for you.
We assure you that we take this situation very seriously, and will immediately investigate what happened with your order. Please bear with us while we carefully review your case.
In the meantime, we recommend that you check your spam or junk mail folders in case our reply to your message ended up there. If possible, please also check that you used the website to contact us, as we haven't received any mail from you.
We also regret that you were unable to reach us by phone.
We're in a busy period and it's difficult to respond at this time. We will be taking steps to improve our availability and responsiveness so that this does not happen again in the future.
We are determined to resolve this problem and provide you with a satisfactory solution as soon as possible. Your satisfaction as a customer is our top priority, and we will do everything in our power to rectify this situation.
Thank you for your understanding and patience. A member of our support team will contact you as soon as possible to resolve the problem and inform you of the action to be taken.
If you have any further questions or concerns, please let us know. We're here to help you and to ensure that your shopping experience with us is pleasant and trouble-free.
Once again, we apologize for any inconvenience. We hope to regain your trust and remain at your entire disposal.
Yours faithfully
The Maxxidiscount.com team
We sincerely apologize for the inconvenience caused by your partial delivery and the lack of response from our support department. We understand how frustrating this can be, and are committed to resolving this issue quickly for you.
We assure you that we take this situation very seriously, and will immediately investigate what happened with your order. Please bear with us while we carefully review your case.
In the meantime, we recommend that you check your spam or junk mail folders in case our reply to your message ended up there. If possible, please also check that you used the website to contact us, as we haven't received any mail from you.
We also regret that you were unable to reach us by phone.
We're in a busy period and it's difficult to respond at this time. We will be taking steps to improve our availability and responsiveness so that this does not happen again in the future.
We are determined to resolve this problem and provide you with a satisfactory solution as soon as possible. Your satisfaction as a customer is our top priority, and we will do everything in our power to rectify this situation.
Thank you for your understanding and patience. A member of our support team will contact you as soon as possible to resolve the problem and inform you of the action to be taken.
If you have any further questions or concerns, please let us know. We're here to help you and to ensure that your shopping experience with us is pleasant and trouble-free.
Once again, we apologize for any inconvenience. We hope to regain your trust and remain at your entire disposal.
Yours faithfully
The Maxxidiscount.com team
1/5
★☆☆☆☆
Not super good quality
Caroline N.
purchased on 24/06/2023
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Answer from
Maxxidiscount.com
Beste Caroline Nocquet,
Bedankt voor het delen van uw mening over uw recente aankoop bij ons.
Het spijt ons te horen dat u niet helemaal tevreden bent over de kwaliteit van het product dat u hebt ontvangen.
Klanttevredenheid is onze topprioriteit en we nemen alle feedback van klanten zeer serieus.
We willen ervoor zorgen dat u altijd producten van hoge kwaliteit van ons ontvangt.
Om de problemen die je hebt ondervonden met de kwaliteit van het product beter te begrijpen, moedigen we je aan om ons meer details te geven over de specifieke problemen die je hebt opgemerkt.
Zo kunnen we de juiste maatregelen nemen om de situatie op te lossen en ons productaanbod te verbeteren.
Uw tevredenheid is belangrijk voor ons en we willen u graag een oplossing bieden die voor u werkt.
We nodigen je uit om rechtstreeks contact met ons op te nemen via onze klantenservice op de contactpagina van onze website, en we zullen ons best doen om het probleem naar je volledige tevredenheid op te lossen.
Nogmaals onze excuses voor deze teleurstellende ervaring en we kijken uit naar de mogelijkheid om uw vertrouwen te herwinnen.
Hoogachtend
Het Maxxidiscount-team
Bedankt voor het delen van uw mening over uw recente aankoop bij ons.
Het spijt ons te horen dat u niet helemaal tevreden bent over de kwaliteit van het product dat u hebt ontvangen.
Klanttevredenheid is onze topprioriteit en we nemen alle feedback van klanten zeer serieus.
We willen ervoor zorgen dat u altijd producten van hoge kwaliteit van ons ontvangt.
Om de problemen die je hebt ondervonden met de kwaliteit van het product beter te begrijpen, moedigen we je aan om ons meer details te geven over de specifieke problemen die je hebt opgemerkt.
Zo kunnen we de juiste maatregelen nemen om de situatie op te lossen en ons productaanbod te verbeteren.
Uw tevredenheid is belangrijk voor ons en we willen u graag een oplossing bieden die voor u werkt.
We nodigen je uit om rechtstreeks contact met ons op te nemen via onze klantenservice op de contactpagina van onze website, en we zullen ons best doen om het probleem naar je volledige tevredenheid op te lossen.
Nogmaals onze excuses voor deze teleurstellende ervaring en we kijken uit naar de mogelijkheid om uw vertrouwen te herwinnen.
Hoogachtend
Het Maxxidiscount-team
1/5
★☆☆☆☆
Does not answer the phone I have a problem with my bag on 6 calls I managed to get someone once who told me to make an email. Since then I've e-mailed and called several times.
Chloe C.
purchased on 19/07/2023
Translated review
1/5
★☆☆☆☆
Very disappointed not to be repeated
Abdelhamid A.
purchased on 13/07/2023
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Answer from
Maxxidiscount.com
Beste Abdelhamid Abbaoui,
Het spijt ons te horen dat u erg teleurgesteld was over uw recente aankoop bij ons.
Uw tevredenheid is onze topprioriteit en we zijn vastbesloten om deze situatie voor u op te lossen.
Om de redenen van je ontevredenheid beter te begrijpen, raden we je aan om ons te vertellen over de specifieke problemen die je hebt ervaren met het product.
We willen rekening houden met al je feedback om ons aanbod te verbeteren en je een positieve winkelervaring te bieden.
We willen graag de kans krijgen om u volledig tevreden te stellen en uw vertrouwen terug te winnen.
Om dit te doen, nodigen we je uit om rechtstreeks contact met ons op te nemen via de contactpagina van onze website om ons te vertellen wat je er niet goed aan vond.
https://www.maxxidiscount.com/fr/contactez-nous
We zullen je verzoek met de grootst mogelijke zorg behandelen en er alles aan doen om een oplossing te vinden die is afgestemd op jouw behoeften.
We willen je ervan verzekeren dat we je mening waarderen en alle feedback van klanten zeer serieus nemen. Je winkelervaring bij ons moet positief zijn en we zullen er alles aan doen om de situatie recht te zetten.
Nogmaals, het spijt ons dat u een teleurstellende ervaring met ons heeft gehad. We kijken uit naar de mogelijkheid om u in de toekomst een betere ervaring te bieden.
Met vriendelijke groet
Het Maxxidiscount-team
Het spijt ons te horen dat u erg teleurgesteld was over uw recente aankoop bij ons.
Uw tevredenheid is onze topprioriteit en we zijn vastbesloten om deze situatie voor u op te lossen.
Om de redenen van je ontevredenheid beter te begrijpen, raden we je aan om ons te vertellen over de specifieke problemen die je hebt ervaren met het product.
We willen rekening houden met al je feedback om ons aanbod te verbeteren en je een positieve winkelervaring te bieden.
We willen graag de kans krijgen om u volledig tevreden te stellen en uw vertrouwen terug te winnen.
Om dit te doen, nodigen we je uit om rechtstreeks contact met ons op te nemen via de contactpagina van onze website om ons te vertellen wat je er niet goed aan vond.
https://www.maxxidiscount.com/fr/contactez-nous
We zullen je verzoek met de grootst mogelijke zorg behandelen en er alles aan doen om een oplossing te vinden die is afgestemd op jouw behoeften.
We willen je ervan verzekeren dat we je mening waarderen en alle feedback van klanten zeer serieus nemen. Je winkelervaring bij ons moet positief zijn en we zullen er alles aan doen om de situatie recht te zetten.
Nogmaals, het spijt ons dat u een teleurstellende ervaring met ons heeft gehad. We kijken uit naar de mogelijkheid om u in de toekomst een betere ervaring te bieden.
Met vriendelijke groet
Het Maxxidiscount-team
1/5
★☆☆☆☆
Package received incomplete no response from the seller, when claiming I am very disappointed
Florence M.
purchased on 12/04/2023
Translated review
Answer from
Maxxidiscount.com
Thank you for your feedback.
However, we do not have any record of your emails on the support.
An email should be sent to :
https://www.maxxidiscount.com/fr/contactez-nous
or to [email protected]
When you made your claim on paypal you found that you were refunded within the hour and we apologized to you.
thank you
Sincerely,
Maxxidiscount
However, we do not have any record of your emails on the support.
An email should be sent to :
https://www.maxxidiscount.com/fr/contactez-nous
or to [email protected]
When you made your claim on paypal you found that you were refunded within the hour and we apologized to you.
thank you
Sincerely,
Maxxidiscount
1/5
★☆☆☆☆
Too bad I can't put 0 since the package was never received!
Anne Sophie F.
purchased on 08/03/2023
Translated review
Answer from
Maxxidiscount.com
Hello Mrs. Foggetta
We thank you for your notice.
Your order has been shipped within the deadline. You contacted us because the order did not reach you, so we opened a dispute with the carrier and the package seems to have been misplaced by their service.
Your order was subsequently refunded in full.
Thank you for your understanding.
Yours faithfully
The Maxxidiscount.com team
We thank you for your notice.
Your order has been shipped within the deadline. You contacted us because the order did not reach you, so we opened a dispute with the carrier and the package seems to have been misplaced by their service.
Your order was subsequently refunded in full.
Thank you for your understanding.
Yours faithfully
The Maxxidiscount.com team
1/5
★☆☆☆☆
I ordered a 5-meter meter on Feb. 25, 2023, and mistakenly an 8-meter meter arrived. I sent on contacts, a request for explanation, but as of today March 12 I have not received any response. I do not have a good impression of this seller. I am willing to change the review if there is any contact about it.
Renato F.
purchased on 25/02/2023
Translated review
1/5
★☆☆☆☆
Completely disappointed I ordered size 140 and received size 90 so I wouldn't do anything with it and my son is disappointed too
Morgane R.
purchased on 24/01/2023
Translated review
Answer from
Maxxidiscount.com
Hello Mrs. Rey
Following our phone call, you will find enclosed the return form allowing you to send us the comforter cover La Patrouille so that we can manage the manufacturing defect. A new comforter cover, which we hope will brighten up your son, will then be sent to you.
Our team remains at your disposal for any information.
Kind regards
The Maxxidiscount.com team
Following our phone call, you will find enclosed the return form allowing you to send us the comforter cover La Patrouille so that we can manage the manufacturing defect. A new comforter cover, which we hope will brighten up your son, will then be sent to you.
Our team remains at your disposal for any information.
Kind regards
The Maxxidiscount.com team
1/5
★☆☆☆☆
There was already an error on the destination of my package I had to pay 5€ more delivery and now we are 3 weeks from my order and it never arrived at my home.
Jonathan J.
purchased on 18/12/2022
Translated review
Answer from
Maxxidiscount.com
Hello Mr. Joachim
We thank you for your opinion 🙂
However, there was no error of destination on our part for your order. You have placed an order for delivery in France, but you live in Martinique. The shipping costs involved are really not the same. We have therefore offered you, rather than cancel your order, to ship it to Martinique if the consequent shipping costs were rules, which you have accepted.
The order has been shipped and as confirmed by the tracking of your package, it is being delivered.
Thank you for your understanding.
Kind regards
The Maxxidiscount team
We thank you for your opinion 🙂
However, there was no error of destination on our part for your order. You have placed an order for delivery in France, but you live in Martinique. The shipping costs involved are really not the same. We have therefore offered you, rather than cancel your order, to ship it to Martinique if the consequent shipping costs were rules, which you have accepted.
The order has been shipped and as confirmed by the tracking of your package, it is being delivered.
Thank you for your understanding.
Kind regards
The Maxxidiscount team
1/5
★☆☆☆☆
Unprofessional, very disappointed by the answers obtained...
Patrice G.
purchased on 12/12/2022
Translated review
Answer from
Maxxidiscount.com
Hello Mr. Goux
We thank you for your opinion.
An answer was brought to you by e-mail and a refill was sent to you for the ordered pen 🙂
Kind regards
The Maxxidiscount team
We thank you for your opinion.
An answer was brought to you by e-mail and a refill was sent to you for the ordered pen 🙂
Kind regards
The Maxxidiscount team
1/5
★☆☆☆☆
No soap ever delivered and no more sound and no more picture to run away from
Sarah N.
purchased on 07/12/2022
Translated review
Answer from
Maxxidiscount.com
Hello Mrs. Natario,
You placed an order with us on December 7, 2023 and it is noted shipped to your home since December 9, 2023.
You have contacted us to dispute the delivery and the order has been refunded in full.
Kind regards
The Maxxidiscount team
You placed an order with us on December 7, 2023 and it is noted shipped to your home since December 9, 2023.
You have contacted us to dispute the delivery and the order has been refunded in full.
Kind regards
The Maxxidiscount team
1/5
★☆☆☆☆
The article was broken when I received it. I claimed this 2nd Dec. Toiday, 8th I am still waiting for a comfirmation to return the package.
Leila S.
purchased on 28/11/2022
Translated review
1/5
★☆☆☆☆
I ordered by mistake a 2022 agenda instead of 2023. It's amazing that you still have them in stock. So I find myself with a completely useless agenda.
Marie D.
purchased on 23/11/2022
Translated review
Answer from
Maxxidiscount.com
Hello Ms. Delhommeau,
You have ordered a 2022 agenda, which we certainly still have in stock, and we have sent you what was ordered... It is specified in the title of the ad and in the description that it is a 2022 agenda.
So we have simply met your expectations.
Thank you for your understanding.
Thank you for your understanding.
The Maxxidiscount team
You have ordered a 2022 agenda, which we certainly still have in stock, and we have sent you what was ordered... It is specified in the title of the ad and in the description that it is a 2022 agenda.
So we have simply met your expectations.
Thank you for your understanding.
Thank you for your understanding.
The Maxxidiscount team
1/5
★☆☆☆☆
Disappointed not to have had a message indicating a missing product
Jennifer T.
purchased on 09/10/2022
Translated review
Answer from
Maxxidiscount.com
Hello Mrs. Tassart,
We apologize for the inconvenience caused.
The out-of-stock item has of course been refunded.
Kind regards
The Maxxidiscount team
We apologize for the inconvenience caused.
The out-of-stock item has of course been refunded.
Kind regards
The Maxxidiscount team
1/5
★☆☆☆☆
I needed boxes to move 1 week later it was not shipped I asked for the cancellation and I am waiting and claiming my refund for 15 days now ...
Yann D.
purchased on 30/09/2022
Translated review
Answer from
Maxxidiscount.com
Hello Mr. Delplanque,
Your order placed on 30/09/2022 has been shipped but seems to have been misplaced by the carrier. A dispute has been opened with the latter and a full settlement has been initiated.
Kind regards
The Maxxidiscount team
Your order placed on 30/09/2022 has been shipped but seems to have been misplaced by the carrier. A dispute has been opened with the latter and a full settlement has been initiated.
Kind regards
The Maxxidiscount team
1/5
★☆☆☆☆
It took almost 15 days for me to receive my order having paid 6.90€ for a delivery in 48-72h I will not recommend this site.
Cecile P.
purchased on 26/09/2022
Translated review
1/5
★☆☆☆☆
I did not receive the right item and moreover impossible to have them online to know how to return the item or possibly a refund.To avoid
Azize G.
purchased on 22/09/2022
Translated review
Answer from
Maxxidiscount.com
Hello Mr. Gasmi,
You have ordered a diary l'Etudiant Strass in a random color (black or pink) and it is exactly, after verification, what we have sent you.
Our after-sales service has been in touch with you on the phone and by e-mail to tell you how to return the product if it does not suit you.
We are still waiting for your return.
Kind regards
Maxxidiscount
You have ordered a diary l'Etudiant Strass in a random color (black or pink) and it is exactly, after verification, what we have sent you.
Our after-sales service has been in touch with you on the phone and by e-mail to tell you how to return the product if it does not suit you.
We are still waiting for your return.
Kind regards
Maxxidiscount
1/5
★☆☆☆☆
Package not received. No reaction from Maxxidiscount. It is me who has to harass Mondial Relais to know where my package is. I ask for a return of the package since it is lost and Maxxidiscount refuses. When this story is over I will not order anymore.
Marine M.
purchased on 04/09/2022
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Answer from
Maxxidiscount.com
Hello Mrs. Magnin,
We apologize for the inconvenience caused.
Our after-sales service has taken your complaint into account and has made a claim to the carrier to find out what happened to your package. We take this matter very seriously and a return will be made as soon as possible.
Kind regards
Maxxidiscount.com
We apologize for the inconvenience caused.
Our after-sales service has taken your complaint into account and has made a claim to the carrier to find out what happened to your package. We take this matter very seriously and a return will be made as soon as possible.
Kind regards
Maxxidiscount.com
1/5
★☆☆☆☆
The agenda has taken on water, some pages are stuck and are unusable. I will not order from this site again. I am very disappointed.
Laetitia G.
purchased on 15/09/2022
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1/5
★☆☆☆☆
I was very happy because the package arrived in 3 days as indicated, BUT wrong item received... But a very fast sav who sent me the return form right away. I'm waiting patiently for the return of my order hoping that this time it's the right one.
Alison B.
purchased on 14/09/2022
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Answer from
Maxxidiscount.com
Hello Ms. Beyer,
We apologize for the inconvenience caused by this product error.
Our after-sales service immediately took care of your complaint and was able to process the product exchange as soon as possible.
Kind regards
Maxxidiscount.com
We apologize for the inconvenience caused by this product error.
Our after-sales service immediately took care of your complaint and was able to process the product exchange as soon as possible.
Kind regards
Maxxidiscount.com
1/5
★☆☆☆☆
No, package marked on the site shipped but after a call back to find out where the package is I was informed that due to a stock problem they had to cancel my order. Still no refund received.
Bernadett W.
purchased on 10/09/2022
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Answer from
Maxxidiscount.com
Hello Mrs. Wach,
We apologize for the inconvenience caused.
Due to a shortage of stock on the product ordered, we were unable to fulfill your order.
This last one was thus refunded to you in its entirety.
Good to you
Maxxdiscount.com
We apologize for the inconvenience caused.
Due to a shortage of stock on the product ordered, we were unable to fulfill your order.
This last one was thus refunded to you in its entirety.
Good to you
Maxxdiscount.com
1/5
★☆☆☆☆
Bag that does not fit I want to send it back but no response I do not recommend.
Sabrina M.
purchased on 28/07/2022
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1/5
★☆☆☆☆
Return shipping costs at my expense
Elodie P.
purchased on 03/08/2022
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Answer from
Maxxidiscount.com
Hello Mrs. Porrazzo,
You ordered Tigex soothers that we delivered to you in due form. The pacifiers were delivered to you and you then contacted our after-sales service indicating that you had ordered the wrong model.
In this case, the return costs are at the customer's expense as indicated in our return policy.
Upon receipt of the returned product, a refund was immediately made.
Kind regards
Maxxidiscount.com
You ordered Tigex soothers that we delivered to you in due form. The pacifiers were delivered to you and you then contacted our after-sales service indicating that you had ordered the wrong model.
In this case, the return costs are at the customer's expense as indicated in our return policy.
Upon receipt of the returned product, a refund was immediately made.
Kind regards
Maxxidiscount.com
1/5
★☆☆☆☆
Very disappointed, I ordered 1 inflatable buzz l'eclair ship for my son which arrived flat. I am still waiting for a refund or a new ship.
Delphine S.
purchased on 15/07/2022
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Answer from
Maxxidiscount.com
Hello Mrs. Soulié,
Following your SAV complaint to our services, a new buoy was immediately sent to your home.
Kind regards
Maxxidiscount.com
Following your SAV complaint to our services, a new buoy was immediately sent to your home.
Kind regards
Maxxidiscount.com
1/5
★☆☆☆☆
The profuct came really damaged
Erwin E.
purchased on 11/05/2022
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1/5
★☆☆☆☆
Order bottle, cardboard all broken and torn
Vanessa S.
purchased on 20/04/2022
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Answer from
Maxxidiscount.com
Hello Mrs. Salmeron,
We thank you for your evaluation.
However, we do not have any complaint e-mail from you. We invite you to contact our after-sales service who will handle your complaint as soon as possible.
Sincerely
The Maxxidiscount team
We thank you for your evaluation.
However, we do not have any complaint e-mail from you. We invite you to contact our after-sales service who will handle your complaint as soon as possible.
Sincerely
The Maxxidiscount team
1/5
★☆☆☆☆
First experience on this site. My order is missing an item, I made a claim by mail and to date no response. I do not recommend.
Hélène M.
purchased on 07/04/2022
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Answer from
Maxxidiscount.com
Hello,
thank you for your feedback.
However we do not count any mail from your mail,
for a better support please contact us at :
https://www.maxxidiscount.com/fr/contactez-nous
Thank you,
Sincerely,
Maxxidiscount
thank you for your feedback.
However we do not count any mail from your mail,
for a better support please contact us at :
https://www.maxxidiscount.com/fr/contactez-nous
Thank you,
Sincerely,
Maxxidiscount
1/5
★☆☆☆☆
Package not received and refunded without any explanation
Emilie M.
purchased on 16/01/2022
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Answer from
Maxxidiscount.com
Hello Mrs. Mothais,
Thank you for your feedback. Unfortunately, due to a shortage of stock on the product we could not honor your order. This one was thus refunded to you in its entirety.
Sincerely
The Maxxidiscount team
Thank you for your feedback. Unfortunately, due to a shortage of stock on the product we could not honor your order. This one was thus refunded to you in its entirety.
Sincerely
The Maxxidiscount team
1/5
★☆☆☆☆
I am very disappointed my backpack arrived with a crushed piece that regulates the straps so unusable, a week before Christmas I have no news despite my request and photo support ....Disappointed...really disappointed.
Fabienne B.
purchased on 27/11/2021
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Answer from
Maxxidiscount.com
Hello,
we sent you a new binder, could you change your mind?
Thank you
Sincerely,
Maxxidiscount
we sent you a new binder, could you change your mind?
Thank you
Sincerely,
Maxxidiscount
1/5
★☆☆☆☆
Product received damaged. I tried to contact the seller by phone without success to return my product without any answer. I then sent an email and still nothing.... Total lack of seriousness: to flee!
Nathalie S.
purchased on 17/11/2021
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Answer from
Maxxidiscount.com
Hello,
thank you for your message.
For a better service, please contact us by email,
we will not fail to find a solution for you,
Sincerely,
Maxxidiscount
thank you for your message.
For a better service, please contact us by email,
we will not fail to find a solution for you,
Sincerely,
Maxxidiscount
1/5
★☆☆☆☆
I can not recommend the company Maxxdiscount at all! Twice received defective goods, despite the advice to pack them accordingly due to the fragility. It was expected that I return the defective goods. After my notice that I do not return them at my expense, there is no reaction. Also, the second (replacement) delivery was made only after setting a deadline and threat to become active via Paypal! So fingers off!!!
Volker P.
purchased on 24/10/2021
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1/5
★☆☆☆☆
I was very disappointed with the quality of the pillowcases, which were not sewn properly and therefore full of folds and creases, and did not form a rectangle. I have sent a message of complaint, which has remained a dead letter since, so the company does not take its customers into account. I wanted to buy a bed set, but as long as I do not have a refund or credit note, there is no chance that I will order again. I do not recommend this site ....... Not serious
Catherine S.
purchased on 27/07/2020
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Answer from
Maxxidiscount.com
Hello,
Thank you for your order,
another pair of pillowcases will be sent to you,
We apologize for the inconvenience,
Sincerely,
Paris-stock.com
Thank you for your order,
another pair of pillowcases will be sent to you,
We apologize for the inconvenience,
Sincerely,
Paris-stock.com
1/5
★☆☆☆☆
The toys arrived and don't work .the backpack with a zip that doesn't open
Rose L.
purchased on 08/05/2020
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1/5
★☆☆☆☆
Mid November, I received an oxford diary from August 2019 to August 2020 for the sum of 11.86€ I returned this incomplete diary at my expense: 5.10€ Paris-Stock reimbursed me 5.96€ Negative cost of this fictitious sale: 11€ from my pocket Scandalous! Site to avoid !!!!!
Joseph V.
purchased on 06/11/2019
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1/5
★☆☆☆☆
Contacted twice because 2 out of 3 products were unavailable. Long delivery time. And in the end 1 item (1 agenda) arrived damaged. Bad experience!
Marie Helene M.
purchased on 16/10/2019
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1/5
★☆☆☆☆
Product not in stock although announced present
Déborah S.
purchased on 22/08/2019
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1/5
★☆☆☆☆
My order arrived a day late even though I had asked for it by chronopost on purpose. The 4 bubble guns I ordered did not work. The products seemed to be reconditioned. To be avoided!
Monika S.
purchased on 15/06/2019
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Answer from
Maxxidiscount.com
Hello,
Thank you for your order and your comment.
Your order was shipped on time, the delay is not our fault but the carrier.
Regarding the products, the products are new. We are confused that do not suit you, you have made a request for return, we are still waiting for the return of products.
Sincerely,
The support
Paris stock
Thank you for your order and your comment.
Your order was shipped on time, the delay is not our fault but the carrier.
Regarding the products, the products are new. We are confused that do not suit you, you have made a request for return, we are still waiting for the return of products.
Sincerely,
The support
Paris stock
1/5
★☆☆☆☆
Very unhappy, package opened and incomplete. The after sales service promises me compensation but since then no news very very dissatisfied.
Julie D.
purchased on 13/10/2018
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1/5
★☆☆☆☆
I hate it...bulky like a travel bag it annoys me so much I had to buy another bag to run away from
Samantha M.
purchased on 02/06/2017
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1/5
★☆☆☆☆
My order was missing a product. I tried to contact the company by phone but never got through. I was not refunded and my item never arrived.
Marie F.
purchased on 02/04/2017
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1/5
★☆☆☆☆
I'm very pleased with the service and the quality of the product. However, after 2 uses, the camera installed in my daughter's room only works on sector, the battery does not work anymore. Disappointed considering the amount of the product
Sarah I.
purchased on 11/04/2017
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1/5
★☆☆☆☆
I ordered these items before Christmas, I received the duvet cover in time, but the sheet was shipped in early February, but I never received anything...
Nicolas R.
purchased on 14/12/2015
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