Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.
For the second time, I received only one piece instead of the two I had ordered (in snake wood). The quality of the wood was also below normal: imprecise cuts and approximate dimensions. Too bad, we'll see
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MARIO R.
Rating: 1 out of 5
following a purchase from 25/04/2026
plate not suitable for a knife handle. the plate cracked during drilling holes (4) of 2 mm in diameter! unworkable. Disappointed!
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bernard R.
Rating: 1 out of 5
following a purchase from 21/04/2026
One of the stabilized chestnut plates is warped.
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Willem D.
Rating: 1 out of 5
following a purchase from 12/04/2026
Inferior materials, not the same as advertised.
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Celine V.
Rating: 1 out of 5
following a purchase from 06/04/2026
The shape does not match that presented in the ad.
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Michael S.
Rating: 1 out of 5
following a purchase from 07/04/2026
Poor quality materials. Usable horn block. Too many cracks in the horn. Worse! One of the two blocks was a disgusting assembly of several blocks. After several disappointments, this will be my last experience.
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jean luc G.
Rating: 1 out of 5
following a purchase from 06/03/2026
No and no incomplete package 2 out of 3 orders called by phone without any return company to be removed from the list no comparisons with eurotechni
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Philippe M.
Rating: 1 out of 5
following a purchase from 27/02/2026
My order has not yet been delivered! A real shame since my order is already paid!!! Please relay my dissatisfaction to Mercorn!!!
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Markus P.
Rating: 1 out of 5
following a purchase from 14/01/2026
Unfortunately not satisfied with the goods. No response from the seller
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Alessandro A.
Rating: 2 out of 5
following a purchase from 06/12/2025
The zebra horn is very different from the image and the sambar deer rod has a hole at the apex. Moreover, the tip of the horn exceeded the packaging.
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MAURICE M.
Rating: 1 out of 5
following a purchase from 26/11/2025
Good
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Antonio L.
Rating: 1 out of 5
following a purchase from 20/11/2025
The transport agency SEUR has not delivered my order and they are not giving me any information about where it is
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Patrick B.
Rating: 2 out of 5
following a purchase from 18/10/2025
Excessively expensive for the quality received. I do not recommend mail order..
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CHRISTIAN S.
Rating: 1 out of 5
following a purchase from 02/08/2025
Very good but a bit expensive
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Patrice E.
Rating: 1 out of 5
following a purchase from 30/04/2025
These are not what I ordered! They were supposed to call me in vain
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David D.
Rating: 2 out of 5
following a purchase from 20/02/2025
Fast delivery, but there was a problem with the pads, I wrote to customer service but never heard back, I will order elsewhere now.
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Leo P.
Rating: 1 out of 5
following a purchase from 12/02/2025
The delivery was not compliant with the order. After claiming about it, I received an immediate credit with a refund of my order. Unfortunately, I am still waiting for the transfer. Bank problem...? Otherwise, Mercorne is serious.
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Armand C.
Rating: 1 out of 5
following a purchase from 29/01/2025
not in conformity with my order, the measurements of the bone did not correspond so I cannot make the two folding knives I had promised; I had made my observations to the retailer in Strasbourg EKS
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Antonio L.
Rating: 2 out of 5
following a purchase from 16/01/2025
Perfect merchandise and shipped quickly. Thank you
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Joseph P.
Rating: 1 out of 5
following a purchase from 23/11/2024
Wrong size.
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Valérie S.
Rating: 1 out of 5
following a purchase from 14/11/2024
There was an error on the preparation of the order. I contacted mercorne on their site to alert them. No news to date. I am not at all satisfied with the after-sales service! Mrs Saint-Laurens
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MAURICE M.
Rating: 1 out of 5
following a purchase from 12/11/2024
Managing delivery errors
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gwenaelle R.
Rating: 1 out of 5
following a purchase from 12/08/2024
A good customer of yours for stabilized wood scraps, I was extremely disappointed by this purchase. I understand that it remains a batch of offcuts that can vary depending on the cut, but this time I only received pieces not exceeding 1 cm and 3/4 of purple stabilized peublier ... 90 euros to use only one 8th of my purchase !!! I'd buy again, but you'll lose me as a customer if this happens again. For the record, I hope the bag of candy wasn't in the scale!
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Bernard L.
Rating: 1 out of 5
following a purchase from 29/07/2024
The juma bloc is supposedly snakeskin
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Marc M.
Rating: 1 out of 5
following a purchase from 02/06/2024
Hello, the plates arrived damaged, with many scratches. Too bad !
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Response from Mercorne
Hello Marc,
I'm following up your message about damaged G10 plates. You should know that G10 is an extremely resistant material and that it can show surface scratches. However, these scratches are superficial and can be removed with a light sanding and polishing of the surface. Nevertheless, you can contact us to find other solutions.
Best regards.
G
gabriel B.
Rating: 1 out of 5
following a purchase from 14/06/2024
Poor quality wood for the price (scratches / badly cut inserts)
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Response from Mercorne
Hello,
Please do not hesitate to contact us if you are not satisfied with one of your products. We'll try to find a solution that will give you complete satisfaction.
Have a nice day.
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Annie M.
Rating: 1 out of 5
following a purchase from 19/05/2024
Scam. Wood scraps just good enough to light the barbecue. Not usable for making or engraving small wooden objects.
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Marc H.
Rating: 2 out of 5
following a purchase from 02/05/2024
Well received but no explanation of how to assemble the kit. Loose parts with no plan or text. Not even a link to an online pdf. Too bad and disappointing
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paul T.
Rating: 2 out of 5
following a purchase from 24/04/2024
Batch of scrap wood purchased, one of which contains 60% unusable pieces. Unable to contact customer service to find out whether this is normal or not.
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Sébastien M.
Rating: 2 out of 5
following a purchase from 07/03/2024
The color of the wood blocks is perfect, as shown in the photo, but none of the wood blocks are rectangles, there are no right angles, so there's a lot of material loss on the blocks. I'm very disappointed with the cut of the blocks.
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MAURICE M.
Rating: 1 out of 5
following a purchase from 05/01/2024
Good products
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Carmen L.
Rating: 1 out of 5
following a purchase from 28/12/2023
Congratulations on your professionalism... I paid a 200 euro voucher and after more than 2 weeks I received a 30 euro voucher. I will never buy anything again.
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FLORENT C.
Rating: 2 out of 5
following a purchase from 22/12/2023
Mostly satisfied, last order a little less so (ram's horns arrived bent and one cut itself)
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Frank L.
Rating: 2 out of 5
following a purchase from 10/10/2023
Disappointed with my last order, as the quality of the wood received was partially mediocre. Would never recommend again. Frank
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Response from Mercorne
Hello,
We're very sorry to hear about your experience with this latest order.
have a nice day
J
jacques G.
Rating: 1 out of 5
following a purchase from 28/08/2023
Top site, 5 stars
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Pierre L.
Rating: 2 out of 5
following a purchase from 31/07/2023
Ordered off-cuts and received lots of worm-eaten sapwood
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Fernando C.
Rating: 2 out of 5
following a purchase from 14/07/2023
Unfortunately no, a product does not have exactly the measurement indicated, and I certainly can not use it, it was a very expensive piece, if you have the opportunity to change I would be immensely happy, order 12733
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Response from Mercorne
We have proposed a solution by e-mail. Please do not hesitate to return the product. We're sorry about this. Usually we always put the smallest dimension... but we sometimes make mistakes.
Pome
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François L.
Rating: 2 out of 5
following a purchase from 02/07/2023
Heated beech not as illustrated
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Ronald H.
Rating: 1 out of 5
following a purchase from 06/06/2023
Overall, the order is ok, but out of the kg of wood scraps, there are a few pieces that aren't usable at all. I'm aware that these are offcuts, but we still need to be able to put them to some use.
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Response from Mercorne
Hello,
We're sorry you didn't find what you were looking for in the off-cuts. It's not easy for us to sort them out, knowing that they're often used to make jewelry.
Best regards,
olivier
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MAURICE M.
Rating: 2 out of 5
following a purchase from 21/04/2023
in accordance with the description
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