Customer reviews of Mercorne

9,6 /10

Based on 2 237 published reviews

5 2 018 90% 4 125 6% 3 42 2% 2 19 1% 1 33 1%

Summary of reviews

Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.

Reviews 1 and 2 stars

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andre S.

Published on 26/04/2023 à 14h27 following a purchase from 10/04/2023

Ps contant received only one plate I thought that as the wood plates the contents of the package was 2 plates elforyn the presentation of this product is confusing sold as a unit would be much clearer knives are most cases two-sided.

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Damien P.

Published on 18/04/2023 à 07h25 following a purchase from 28/03/2023

I have mixed feelings about it, that's the risk when you don't see the wood you buy via internet. I ordered a block of ironwood in a large order and I asked to receive a veined one in comment, this was my only request ... Moreover, in the advertisement it was indicated that the wood was veined. In short, I received it, a totally plain block. Not a single grain... nothing. At this price... There is a minimum I find, in short I will not do anything with it and it's a shame. For the rest of the order it's ok, it depends on the pieces but I was looking forward to take ironwood, not veined at this point it's disappointing. It must be clear in the announcement. I'm not sure I'll be able to play the game again.

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Didier D.

Published on 23/02/2023 à 20h12 following a purchase from 07/02/2023

Mondial Relay source of problems... otherwise conforms to the order.

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HERVE R.

Published on 18/02/2023 à 08h39 following a purchase from 01/02/2023

Non-conforming merchandise Returned

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Grégory S.

Published on 17/02/2023 à 14h11 following a purchase from 30/01/2023

Vous aurez des avis quand le site et les demandes de retours seront fait en français. J'achète en FRANCE je parle Français !

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JOSE MARIA V.

Published on 07/01/2023 à 13h29 following a purchase from 22/12/2022

La dirección no estaba completa y sólo ponía Rue en el paquete y faltaba el nombre de la calle Hierro 9. It was a problem to receive the order. Best regards, José María Veuthey

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claude A.

Published on 05/01/2023 à 10h25 following a purchase from 18/12/2022

Very good quality, very fast shipping.

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jean pierre J.

Published on 03/01/2023 à 18h49 following a purchase from 17/12/2022

Order placed on 19/12/2022 <Parcel picked up by worldwide relay on 20/12/2022 today 03/01/2023 not yet received the package, I can not give a favorable opinion to date, hoping to receive it one day?

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Acheteur vérifié

Published on 10/10/2022 à 03h27 following a purchase from 30/08/2022

Great!

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Acheteur vérifié

Published on 04/08/2022 à 22h29 following a purchase from 19/07/2022

the ordered inserts are thin and twisted

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Acheteur vérifié

Published on 21/04/2022 à 07h40 following a purchase from 12/04/2022

I was disappointed with the tags that included fishing flies in resin. One was marked "white background" when I received it with a yellow background and the other two had really tiny flies. I returned all three. This won't stop me from ordering more as this is the first time I've had to return products so far.

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Response from Mercorne Published on 21/04/2022

Thank you for bringing this problem to our attention. I am waiting for the return of the 3 plates and I will come back to you. I wish you a pleasant day.

Acheteur vérifié

Published on 24/03/2022 à 07h02 following a purchase from 11/03/2022

I received 1 kg of wood scraps, in bulk, without any precision when the species, I do not know the name, nor the origin of the parts on which I will work, it is a pity.

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