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M
Rating: 1 out of 5
plate not suitable for a knife handle. the plate cracked during drilling holes (4) of 2 mm in diameter! unworkable. Disappointed!
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Customer reviews of Mercorne
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 237 published reviews
Summary of reviews
Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.
Reviews 1 and 3 stars
Reset filtersB
Rating: 1 out of 5
One of the stabilized chestnut plates is warped.
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M
Rating: 3 out of 5
If you already know I'm from abroad, don't send me every e-mail in French, that's a bit rude.
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W
Rating: 1 out of 5
Inferior materials, not the same as advertised.
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C
Rating: 1 out of 5
The shape does not match that presented in the ad.
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M
Rating: 1 out of 5
Poor quality materials. Usable horn block. Too many cracks in the horn. Worse! One of the two blocks was a disgusting assembly of several blocks. After several disappointments, this will be my last experience.
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J
Rating: 1 out of 5
No and no incomplete package 2 out of 3 orders called by phone without any return company to be removed from the list no comparisons with eurotechni
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P
Rating: 1 out of 5
My order has not yet been delivered! A real shame since my order is already paid!!! Please relay my dissatisfaction to Mercorn!!!
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M
Rating: 1 out of 5
Unfortunately not satisfied with the goods. No response from the seller
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C
Rating: 3 out of 5
The site is not pleasant to use. It's messy, changing from one day to the next, sometimes in French, partly in English even when on Mercorne.fr, misleading (you think you are ordering a set of tools presented in the photos while you are supposed to choose among them...). It's messy and the photographic presentations of color choices are very uninformative, almost nonexistent. You can't see anything or it's very poorly presented. If I need to gift items related to cutlery again, I don't think I will come back to you. As for the quality of the ordered items, no problem.
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Response from Mercorne
thank you for your feedback
we are currently remodeling our site and we will take note of your comments to correct the errors
good evening
we are currently remodeling our site and we will take note of your comments to correct the errors
good evening
M
Rating: 1 out of 5
Good
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A
Rating: 1 out of 5
The transport agency SEUR has not delivered my order and they are not giving me any information about where it is
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M
Rating: 3 out of 5
Good morning, the shipping was fast and precise, the material is excellent (ram horns), but I asked for a light horn and you sent me a dark one. Not good.
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G
Rating: 3 out of 5
Quality quite variable. Usually, the material is of good quality. In the last order, all the brass rods arrived bent, usually they are straight. Trash. The composite materials are of good quality but for the wood, the quality is quite variable or the most refined pieces are reserved for professionals. Hard to know what will remain.
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B
Rating: 3 out of 5
Very good site.
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C
Rating: 1 out of 5
Very good but a bit expensive
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S
Rating: 3 out of 5
Some parts very good and others more than average
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P
Rating: 3 out of 5
Thank you for responding to my email
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P
Rating: 1 out of 5
These are not what I ordered! They were supposed to call me in vain
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F
Rating: 3 out of 5
The salespeople are very good, but the quality of the materials is not always up to par...
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L
Rating: 1 out of 5
The delivery was not compliant with the order. After claiming about it, I received an immediate credit with a refund of my order. Unfortunately, I am still waiting for the transfer. Bank problem...? Otherwise, Mercorne is serious.
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A
Rating: 1 out of 5
not in conformity with my order, the measurements of the bone did not correspond so I cannot make the two folding knives I had promised; I had made my observations to the retailer in Strasbourg EKS
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R
Rating: 3 out of 5
Satisfied with the overall purchase, a little less than with the quality of the drill bit, which broke after only 5 uses.
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S
Rating: 3 out of 5
Piece of leather received but not very well cut nor very beautiful (looks like it's faded!).
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L
Rating: 3 out of 5
A friendly, attentive team. A complete offer.
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L
Rating: 3 out of 5
Two plates in my order are not great, a pair is not the same color and one broke in the middle.
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J
Rating: 1 out of 5
Wrong size.
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V
Rating: 1 out of 5
There was an error on the preparation of the order. I contacted mercorne on their site to alert them. No news to date. I am not at all satisfied with the after-sales service! Mrs Saint-Laurens
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M
Rating: 1 out of 5
Managing delivery errors
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J
Rating: 3 out of 5
Goods about as described. Except for the unusable zebu horn hollow plate (belted and too much difference in thickness from one end to the other). Disastrous delivery !!!! No delivery on scheduled day, no communication. Delivery four days later to the wrong place then delivery to the right place but goods not present despite confirmation sms!!!!
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E
Rating: 3 out of 5
2 horn plates received are not qualitative. - Black Indian buffalo horn plates (Dimension: 160x70x6 mm) Reference: PPNBU. The color is not black but brown. - Flattened zebu horn plate from Africa. The plate is too thin, it will be difficult to use.
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G
Rating: 1 out of 5
A good customer of yours for stabilized wood scraps, I was extremely disappointed by this purchase. I understand that it remains a batch of offcuts that can vary depending on the cut, but this time I only received pieces not exceeding 1 cm and 3/4 of purple stabilized peublier ... 90 euros to use only one 8th of my purchase !!! I'd buy again, but you'll lose me as a customer if this happens again. For the record, I hope the bag of candy wasn't in the scale!
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T
Rating: 3 out of 5
Clear on most items but the 3rd order in a row where I receive olive wood with no vein marked, no desire to make a handle with it, will remain in the closet ...
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B
Rating: 1 out of 5
The juma bloc is supposedly snakeskin
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M
Rating: 1 out of 5
Hello, the plates arrived damaged, with many scratches. Too bad !
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Response from Mercorne
Hello Marc,
I'm following up your message about damaged G10 plates. You should know that G10 is an extremely resistant material and that it can show surface scratches. However, these scratches are superficial and can be removed with a light sanding and polishing of the surface. Nevertheless, you can contact us to find other solutions.
Best regards.
I'm following up your message about damaged G10 plates. You should know that G10 is an extremely resistant material and that it can show surface scratches. However, these scratches are superficial and can be removed with a light sanding and polishing of the surface. Nevertheless, you can contact us to find other solutions.
Best regards.
G
Rating: 1 out of 5
Poor quality wood for the price (scratches / badly cut inserts)
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Response from Mercorne
Hello,
Please do not hesitate to contact us if you are not satisfied with one of your products. We'll try to find a solution that will give you complete satisfaction.
Have a nice day.
Please do not hesitate to contact us if you are not satisfied with one of your products. We'll try to find a solution that will give you complete satisfaction.
Have a nice day.
A
Rating: 1 out of 5
Scam. Wood scraps just good enough to light the barbecue. Not usable for making or engraving small wooden objects.
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C
Rating: 3 out of 5
I'm a little disappointed with the lots I received. I chose a higher quality, but the inserts I received were cracked and of different quality, texture and shade. This is a serious handicap when making a handle. It's a pity for a first experience...
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R
Rating: 3 out of 5
Thanks a lot!
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R
Rating: 3 out of 5
As far as wood scraps are concerned, very few are really usable for knife handles. As far as I'm concerned, it's a useless purchase.
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