Customer reviews of Mercorne

9,6 /10

Based on 2 237 published reviews

5 2 018 90% 4 125 6% 3 42 2% 2 19 1% 1 33 1%

Summary of reviews

Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.

Reviews 1 and 3 stars

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MAURICE M.

Published on 26/01/2024 à 14h22 following a purchase from 05/01/2024

Good products

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Pierre H.

Published on 26/01/2024 à 10h25 following a purchase from 05/01/2024

No worries.

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Carmen L.

Published on 20/01/2024 à 14h21 following a purchase from 28/12/2023

Congratulations on your professionalism... I paid a 200 euro voucher and after more than 2 weeks I received a 30 euro voucher. I will never buy anything again.

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Xavier T.

Published on 21/12/2023 à 10h16 following a purchase from 04/12/2023

Hello. I can't be really objective. The product ordered corresponded well. However, I had to send it back as soon as I received it, without unpacking it. The delivery time seemed longer than I expected. I therefore had to switch to another supplier. Sincerely

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Joseph Y.

Published on 07/12/2023 à 04h40 following a purchase from 18/11/2023

Product was fine, the packing was great, the post was fast. However your customer service department does not reply to emails. Your website is difficult to search through and it is not possible to delete items placed therein prior to making a purchase decision. Apart from that,Great Result.

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HERVE R.

Published on 17/11/2023 à 12h46 following a purchase from 31/10/2023

fine products (wood chips for cutlery), but chip pairing is not always ideal

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Stephane C.

Published on 03/11/2023 à 08h22 following a purchase from 17/10/2023

as ordered, but it's not easy to imagine when ordering the sizes of the pieces for the sleeves...we would also have appreciated a small advertising business card in the package.

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Claude Z.

Published on 04/10/2023 à 08h42 following a purchase from 18/09/2023

The thickness of the plates is not correct. Half of them are 1.5mm thinner than described.

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Steve D.

Published on 13/09/2023 à 10h45 following a purchase from 25/08/2023

The steel bar received was twisted into the shape of the board on which it was delivered.

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Response from Mercorne Published on 15/09/2023

Hello,
We apologize for the inconvenience.
the following code will generate a 10 euro discount on your next order
code 7X2IITJE
with kind regards,
olivier

jacques G.

Published on 13/09/2023 à 05h22 following a purchase from 28/08/2023

Top site, 5 stars

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Yves L.

Published on 19/08/2023 à 11h16 following a purchase from 04/08/2023

Perfect and efficient

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Florian G.

Published on 01/07/2023 à 11h55 following a purchase from 14/06/2023

Disappointed with the quality of the amourette... This is the first time I'm not really satisfied with the quality of one of your woods. It can happen, we'll see when we place future orders.

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Response from Mercorne Published on 06/07/2023

Hello,
Sorry for the inconvenience
We always try to do our best to satisfy you.
Best regards,
olivier

Christian F.

Published on 22/06/2023 à 15h01 following a purchase from 06/06/2023

Good Conforming product. Thank you

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Ronald H.

Published on 22/06/2023 à 10h52 following a purchase from 06/06/2023

Overall, the order is ok, but out of the kg of wood scraps, there are a few pieces that aren't usable at all. I'm aware that these are offcuts, but we still need to be able to put them to some use.

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Response from Mercorne Published on 26/06/2023

Hello,
We're sorry you didn't find what you were looking for in the off-cuts. It's not easy for us to sort them out, knowing that they're often used to make jewelry.
Best regards,
olivier

Didier B.

Published on 17/06/2023 à 11h54 following a purchase from 01/06/2023

Good service and human contact

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MARIA R.

Published on 17/05/2023 à 08h45 following a purchase from 01/05/2023

I placed an order with Mercorne and everything went well, I received the items very fast, in a couple of days to be more precise. Moreover, I was not satisfied with a couple of items and I requested a reimbursment which was processed very quicky as well.

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BENJAMIN L.

Published on 09/05/2023 à 14h08 following a purchase from 22/04/2023

The information provided on the site is too brief (size of parts) An oversight in the order; Good responsiveness of the after-sales service

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andre S.

Published on 26/04/2023 à 14h27 following a purchase from 10/04/2023

Ps contant received only one plate I thought that as the wood plates the contents of the package was 2 plates elforyn the presentation of this product is confusing sold as a unit would be much clearer knives are most cases two-sided.

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Didier D.

Published on 23/02/2023 à 20h12 following a purchase from 07/02/2023

Mondial Relay source of problems... otherwise conforms to the order.

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nicolas R.

Published on 23/02/2023 à 12h17 following a purchase from 07/02/2023

the flowered brass sde bars are nice but shorter than I thought. it would be worth mentioning the length of the bars on the seller's site

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HERVE R.

Published on 18/02/2023 à 08h39 following a purchase from 01/02/2023

Non-conforming merchandise Returned

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Grégory S.

Published on 17/02/2023 à 14h11 following a purchase from 30/01/2023

Vous aurez des avis quand le site et les demandes de retours seront fait en français. J'achète en FRANCE je parle Français !

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Andrej Š.

Published on 04/02/2023 à 17h33 following a purchase from 19/01/2023

👍

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NICOLAS P.

Published on 18/01/2023 à 07h57 following a purchase from 25/12/2022

Order arrived on time. Disappointed however with the quality of the blade ordered which was quite dull... too bad

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JOSE MARIA V.

Published on 07/01/2023 à 13h29 following a purchase from 22/12/2022

La dirección no estaba completa y sólo ponía Rue en el paquete y faltaba el nombre de la calle Hierro 9. It was a problem to receive the order. Best regards, José María Veuthey

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claude A.

Published on 05/01/2023 à 10h25 following a purchase from 18/12/2022

Very good quality, very fast shipping.

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jean pierre J.

Published on 03/01/2023 à 18h49 following a purchase from 17/12/2022

Order placed on 19/12/2022 <Parcel picked up by worldwide relay on 20/12/2022 today 03/01/2023 not yet received the package, I can not give a favorable opinion to date, hoping to receive it one day?

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Arthur Z.

Published on 17/12/2022 à 09h25 following a purchase from 05/12/2022

I had never had a problem but I missed an article, I tried to contact customer service, 2 mail, a phone call and zero response, a week later a mail from Colissimo telling me that a package from Mercorne arrives, it was the missing article fortunately, I retain despite everything the lack of response from them

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Response from Mercorne Published on 20/12/2022

Hello Arthur,

thank you for sharing your opinion.
You notified us on December 12 that you had not received your missing part. On December 13 we replied that we were sending a replacement part. Please check your spam folder to see if you received this email. We have put everything in place to satisfy you as soon as possible.

I wish you a nice day.

Patrick G.

Published on 16/12/2022 à 13h53 following a purchase from 05/12/2022

Shipping costs too expensive when you place a small order. Not much choice of delivery and even more difficult when you are in the country. The items I order are often out of stock and the choice is sometimes limited.

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Response from Mercorne Published on 20/12/2022

Hello Patrick;
actually paid 5€ of delivery on an order of 10€, it's a pity. Know that the rate you pay on our site and a rate negotiated with the post office and that we do not take any commission on it. Moreover we have set up this year the delivery via mondial relay at less than 5€ and that we have the delivery offered from 90 €.
We would like not to charge you any shipping costs or to offer you shipping costs under 5€ directly to your home but for a small company like ours it is impossible.

Concerning out of stock, the period from November to December is very busy and we can't keep up with the demand, we do our best to serve you every day.

Thank you for your opinion and see you soon.

Acheteur vérifié

Published on 24/03/2022 à 07h15 following a purchase from 13/03/2022

The article that I received to a noeu I lost a lot of material for the price it is not normal otherwise the magnifying glass of drown is correct

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Acheteur vérifié

Published on 04/03/2022 à 07h28 following a purchase from 16/02/2022

I had a lot of problems with mammoth molars, I explained my worries at the Lyon show, I don't think the person at the mercorne booth was interested?

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Response from Mercorne Published on 15/03/2022

Hello, can you explain to me what your problem is?

Acheteur vérifié

Published on 25/02/2022 à 08h19 following a purchase from 14/02/2022

Great!

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Acheteur vérifié

Published on 16/02/2022 à 19h31

Great!

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Acheteur vérifié

Published on 15/02/2022 à 11h24

Some products have defects not visible on the photos (knot, crack, worm hole ...) Overall the prices are correct, but it is possible to find a good part of your products yesterday for less expensive. I had also asked BEFORE buying some specific products (mamouth molar) if I could have a certificate of authenticity and the origin of the product. I was told yes, no problem. Almost 2 years and a number of reminders later, still no certificate (or even no answer), result: without certificate, my customers do not want it...

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Response from Mercorne Published on 15/02/2022

Hello, we strive to take pictures in the best way, we have hired a professional photographer in this sense to offer quality photos. I will immediately send you a certificate of authenticity. Beautiful day

Acheteur vérifié

Published on 14/02/2022 à 16h52

The product is much clearer in real than in picture, I would have liked it much more black, as indicated by its reference, disappointed....

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Response from Mercorne Published on 14/02/2022

Hello, I'm sorry to hear that, depending on the settings of your computer a color difference is possible. We take the background (pure white) as a standard base for our colors.