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M
Rating: 2 out of 5
We are waiting to be delivered to one place but I had to go to another location far from home and with the heat on top.
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Customer reviews of Miel-imperial
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 893 published reviews
Summary of reviews
Miel-imperial delivers consistently reliable service with fast, on-time shipping and careful packaging that protects products and provides clear tracking. Customers highlight a wide range of tangible product benefits, including distinctive scents, varied health-supporting items, honey and oils of notable quality, and products described as effective and true to description. The store is associated with prompt communication and dependable delivery, with many customers expressing satisfaction and a strong willingness to reorder or gift items. Positive experiences also emphasize secure packaging and the satisfaction of receiving items that match or exceed expectations.
Reviews 1 and 2 stars
Reset filtersC
Rating: 2 out of 5
I am not happy with this company because there is a problem with my order and I have tried several times to contact Miel Imperial without any response. It seems that there is no customer service, and that is not normal.
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A
Rating: 1 out of 5
I have never received my order
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C
Rating: 1 out of 5
The delivered honey is not the ordered honey and despite my complaint, no news from the sales department
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C
Rating: 2 out of 5
The rating of 2 is exclusively because my small package arrived 9 days after ordering when it was announced to be between 3 and 6 working days. Otherwise, the products are still perfect!!!! Super effective deodorant, very good smell and the louban dakar soap is great.
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R
Rating: 1 out of 5
Half of the order delivered, invoice corrected by hand but no response regarding the refund.
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R
Rating: 1 out of 5
I haven't received my order yet, there is a big delay I would like to know when I will receive it
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Response from Miel-imperial
Hello RAISSI,
Thank you for your feedback and we understand your concern regarding the delay of your order. We apologize for this inconvenience. To provide you with precise information about the delivery date, please do not hesitate to contact our customer service. We are at your disposal to assist you.
Sincerely,
The Miel-imperial team
Thank you for your feedback and we understand your concern regarding the delay of your order. We apologize for this inconvenience. To provide you with precise information about the delivery date, please do not hesitate to contact our customer service. We are at your disposal to assist you.
Sincerely,
The Miel-imperial team
A
Rating: 1 out of 5
Hello First of all I haven't received my package secondly I don't want anymore thirdly please refund my money Have a nice day
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Response from Miel-imperial
Hello Assil,
We are sorry to hear that you have not received your package. Your satisfaction is our priority, and we take your situation very seriously. We will review your order and contact you quickly to resolve this issue. Thank you for your patience and we remain at your disposal for any questions.
Best regards,
The Miel-imperial team
We are sorry to hear that you have not received your package. Your satisfaction is our priority, and we take your situation very seriously. We will review your order and contact you quickly to resolve this issue. Thank you for your patience and we remain at your disposal for any questions.
Best regards,
The Miel-imperial team
R
Rating: 1 out of 5
I ordered Costus capsules not received, I received Nigel oil instead
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B
Rating: 1 out of 5
I received a package that did not contain my order and as compensation a simple return voucher that has not even been sent to me yet. I am still waiting for my order.
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D
Rating: 1 out of 5
Unfortunately, I never received the order.
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P
Rating: 2 out of 5
I have been waiting for them to respond to me for 2 days. Today is 19/03/2026 and they are supposed to have sent my order on 13/03/2026. I am trying to track it, and I don't know where the order is.
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K
Rating: 1 out of 5
I ordered 4 date pastes. I only received one because there were no more in stock. I receive a date puree. I have never seen such a soft date paste. I don't even know if I will be able to use it.
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S
Rating: 1 out of 5
The pickup point changes without asking the customer's opinion. My package was delivered to a pickup point at least 30 minutes on foot from my home. This is unacceptable.
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E
Rating: 1 out of 5
Order of 30/10/2025 not received. The seller confirms the return of the package on 02/12/2025. Despite several reminders, no refund to date.
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M
Rating: 1 out of 5
heel goeg service
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M
Rating: 1 out of 5
I remain very bitter Moreover, the customer service is Non-existent
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F
Rating: 1 out of 5
My order arrived broken. Everything is broken, the glasses.
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V
Rating: 2 out of 5
I ordered 2 jars of 500 g and I was delivered 4 jars of 250 g
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Response from Miel-imperial
Hello,
Thank you for your message.
We confirm that the delivery of 4 jars of 250 g corresponds to your order of 2 jars of 500 g, the total weight being strictly identical.
This presentation is sometimes used depending on the availability of packaging, without impacting the quantity or quality of the product.
We remain at your disposal if you have any questions.
Best regards,
Thank you for your message.
We confirm that the delivery of 4 jars of 250 g corresponds to your order of 2 jars of 500 g, the total weight being strictly identical.
This presentation is sometimes used depending on the availability of packaging, without impacting the quantity or quality of the product.
We remain at your disposal if you have any questions.
Best regards,
N
Rating: 1 out of 5
You changed the relay, this is unacceptable
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Response from Miel-imperial
Hello Nadia,
Thank you for your feedback. We understand your frustration regarding the change of relay. We are doing our best to improve our services and we appreciate your understanding. Please feel free to contact us directly for any questions.
Best regards,
The Miel-imperial team
Thank you for your feedback. We understand your frustration regarding the change of relay. We are doing our best to improve our services and we appreciate your understanding. Please feel free to contact us directly for any questions.
Best regards,
The Miel-imperial team
A
Rating: 1 out of 5
A honey with a spicy flavor and without any type of aphrodisiac effect. Not recommended as a sexual stimulant.
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J
Rating: 2 out of 5
I received an order that was not intended for me
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C
Rating: 2 out of 5
Mondial Relay is useless. I haven't received my package!
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H
Rating: 2 out of 5
Very disappointed with the amlou that I ordered 200g for 9.99€ I bought two. You changed suppliers and it’s a shame not to inform it
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L
Rating: 2 out of 5
The honey is of mediocre quality given the texture you can clearly see that it is old honey taste-wise it does not resemble thyme honey at all while it is a strong honey in the mouth what I bought resembles more a wildflower honey very disappointed with this experience I will not renew my purchase
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D
Rating: 1 out of 5
I haven't received anything, I had to change the relay and since then no news
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K
Rating: 1 out of 5
Absolutely useless
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M
Rating: 1 out of 5
I still haven't received my package it's been 17 days since I placed the order it said it would arrive in 4 to 5 days I'm still waiting
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Y
Rating: 1 out of 5
my boxes of dates were open although there is a link to keep them closed from dust and get inside I have to wash them every time.
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R
Rating: 1 out of 5
Hello, I received my order of 2 bottles of black seed oil on 01/23/2024 following my order from 01/08/2025, which means more than 15 days of waiting. It turns out that the two bottles received were unsealed, causing oil to leak onto the packaging, and the bubble wrap protecting the two bottles was soaked with oil,
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V
Rating: 1 out of 5
Not satisfied at all! A small jar of scrub for 18€, honestly too expensive.
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G
Rating: 1 out of 5
Product presented as reference and definitely unavailable! Quick refund of the order - ok
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K
Rating: 2 out of 5
I am disappointed not to have been informed about the delivery of my package. I sent an email to your services, I received a quick response, but I would have liked to have my package on time, otherwise I would have given you 5/5.
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B
Rating: 2 out of 5
3-month delay on my order
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R
Rating: 1 out of 5
Quite disappointed, the product arrived open in its packaging I made a complaint on the site where I ordered and I received no response from them. I do not recommend.
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S
Rating: 1 out of 5
I ordered and did not receive all of my ordered products and when I contact them they tell me they will resend what they forgot and I never receive my products, too bad
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W
Rating: 2 out of 5
The product change was not indicated on the site. Moreover, the packaging was not protective enough.
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H
Rating: 1 out of 5
Too expensive for the quantity, delayed delivery with a change of pickup point, seller's response was rude
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S
Rating: 1 out of 5
Package not received. Deadlines not respected.
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F
Rating: 1 out of 5
Disappointed
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