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M
Rating: 2 out of 5
We are waiting to be delivered to one place but I had to go to another location far from home and with the heat on top.
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Customer reviews of Miel-imperial
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 893 published reviews
Summary of reviews
Miel-imperial delivers consistently reliable service with fast, on-time shipping and careful packaging that protects products and provides clear tracking. Customers highlight a wide range of tangible product benefits, including distinctive scents, varied health-supporting items, honey and oils of notable quality, and products described as effective and true to description. The store is associated with prompt communication and dependable delivery, with many customers expressing satisfaction and a strong willingness to reorder or gift items. Positive experiences also emphasize secure packaging and the satisfaction of receiving items that match or exceed expectations.
Reviews 2 and 3 stars
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Rating: 3 out of 5
Prices are way too high, honey is nothing special, I prefer to buy from my trusted beekeeper.
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C
Rating: 2 out of 5
I am not happy with this company because there is a problem with my order and I have tried several times to contact Miel Imperial without any response. It seems that there is no customer service, and that is not normal.
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C
Rating: 2 out of 5
The rating of 2 is exclusively because my small package arrived 9 days after ordering when it was announced to be between 3 and 6 working days. Otherwise, the products are still perfect!!!! Super effective deodorant, very good smell and the louban dakar soap is great.
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V
Rating: 3 out of 5
I only received 250g while I had ordered 500g I'm waiting for the rest
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S
Rating: 3 out of 5
Well received, too bad that one of the products was not closed properly, it was half spilled in the box.
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M
Rating: 3 out of 5
The order arrived perfect and on time. Recommended to buy nl Miel Imperial
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P
Rating: 2 out of 5
I have been waiting for them to respond to me for 2 days. Today is 19/03/2026 and they are supposed to have sent my order on 13/03/2026. I am trying to track it, and I don't know where the order is.
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G
Rating: 3 out of 5
Honey tastes good, but I miss the Egyptian black cumin.
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H
Rating: 3 out of 5
Perfect
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G
Rating: 3 out of 5
The honey is excellent the small problem is the delivery, I paid for the delivery but the delivery person put the package in a parcel relay and I was at home.
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Response from Miel-imperial
Hello Gomri,
Thank you very much for your feedback and for your trust, we are delighted that you liked the honey!
However, we are sorry for the issue encountered with the delivery. Unfortunately, the choice to drop off the package at a relay point can sometimes depend on the delivery person during the round. We understand that this can be frustrating when you were indeed present at your home.
We hope that this will not spoil your experience and remain at your disposal if needed. We look forward to serving you again.
Best regards,
The Miel-imperial team
Thank you very much for your feedback and for your trust, we are delighted that you liked the honey!
However, we are sorry for the issue encountered with the delivery. Unfortunately, the choice to drop off the package at a relay point can sometimes depend on the delivery person during the round. We understand that this can be frustrating when you were indeed present at your home.
We hope that this will not spoil your experience and remain at your disposal if needed. We look forward to serving you again.
Best regards,
The Miel-imperial team
A
Rating: 3 out of 5
I didn't receive the order
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N
Rating: 3 out of 5
Problem encountered with Ajwa dates and reported on 18/11/2025. The problem seems finally resolved on 28/01/2026 more than 2 months after the report but remains to be confirmed. It's a shame that the site was not more responsive.
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V
Rating: 2 out of 5
I ordered 2 jars of 500 g and I was delivered 4 jars of 250 g
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Response from Miel-imperial
Hello,
Thank you for your message.
We confirm that the delivery of 4 jars of 250 g corresponds to your order of 2 jars of 500 g, the total weight being strictly identical.
This presentation is sometimes used depending on the availability of packaging, without impacting the quantity or quality of the product.
We remain at your disposal if you have any questions.
Best regards,
Thank you for your message.
We confirm that the delivery of 4 jars of 250 g corresponds to your order of 2 jars of 500 g, the total weight being strictly identical.
This presentation is sometimes used depending on the availability of packaging, without impacting the quantity or quality of the product.
We remain at your disposal if you have any questions.
Best regards,
R
Rating: 3 out of 5
An item is missing from the package, due to a stock error I am waiting for the refund
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J
Rating: 2 out of 5
I received an order that was not intended for me
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C
Rating: 2 out of 5
Mondial Relay is useless. I haven't received my package!
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N
Rating: 3 out of 5
5 stars for the delivery, product not tested yet
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H
Rating: 2 out of 5
Very disappointed with the amlou that I ordered 200g for 9.99€ I bought two. You changed suppliers and it’s a shame not to inform it
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L
Rating: 2 out of 5
The honey is of mediocre quality given the texture you can clearly see that it is old honey taste-wise it does not resemble thyme honey at all while it is a strong honey in the mouth what I bought resembles more a wildflower honey very disappointed with this experience I will not renew my purchase
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S
Rating: 3 out of 5
Rather satisfied but there could have been an effort on the packaging of the products or the cleanliness of the containers... (Coconut charcoal pot all sticky underneath) but otherwise quality products and it's rather not bad
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A
Rating: 3 out of 5
No noticeable effect
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O
Rating: 3 out of 5
I still haven't received the package to appreciate my experience with Meil Impérial.
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B
Rating: 3 out of 5
Uneven quality of the fruits. Some very good, many others too dry or shriveled.
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S
Rating: 3 out of 5
I order the same product every month and still no price reduction to retain the customer. It's a shame.
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K
Rating: 2 out of 5
I am disappointed not to have been informed about the delivery of my package. I sent an email to your services, I received a quick response, but I would have liked to have my package on time, otherwise I would have given you 5/5.
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B
Rating: 2 out of 5
3-month delay on my order
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A
Rating: 3 out of 5
The coconut oils leaked in the package
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W
Rating: 2 out of 5
The product change was not indicated on the site. Moreover, the packaging was not protective enough.
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S
Rating: 3 out of 5
Black seed oil 500ml 500 ml spilled. Signed with images photos, I have no reaction from customer service.
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O
Rating: 3 out of 5
Order not received. And no response or explanation to my request
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F
Rating: 3 out of 5
I would have appreciated knowing the composition of this kohl before purchase, I am surprised that the main ingredients are olive and date pits! At the same time, I have been using kohl for a very long time and I have never seen a composition of this oriental product whose country of origin is not required to provide the ingredients that make it up. I do not have enough perspective to give an opinion on the product itself which seems to meet my expectations
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S
Rating: 3 out of 5
Out of the three jars of honey ordered, I received one that does not match my order. There was an error during the preparation of the package. But the honeys are excellent...
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A
Rating: 3 out of 5
I find the quality excellent but the price is still high for the quantity, but as I said, it is quality
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C
Rating: 3 out of 5
I was missing a 250g jar.
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I
Rating: 3 out of 5
For the black seed oil, we don't feel it much, and the grains too, the honey doesn't show much difference between the tastes, so a bit disappointed
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K
Rating: 2 out of 5
Order sent in 7 days, 3 weeks later still nothing received unfortunately, customer service not really responsive and the days go by...
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A
Rating: 3 out of 5
Quality, choice, super well packaged, too bad the prices are high even with the 15% promo code
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M
Rating: 3 out of 5
Order received as described, well done
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P
Rating: 3 out of 5
The package was damaged and 3 boxes were broken
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